I have an EVO 4G LTE that's not working properly. I believe that everything about the screen works correctly, but it's 'hung-up' from a software perspective.
I would like to know if there are options for someone or some organization to re-install the operating system firmware. I can't do a 'factory reset' because I can't see the prompts on the screen.
HTC's contracted service provider wants to sell me a new screen for $220 while I paid $175 for the phone. That's a non-starter. I seem to be stuck with their incorrect diagnosis and would like to find another option.
Any thoughts would be appreciated.