Service option for HTC phone?

I have an EVO 4G LTE that's not working properly.  I believe that everything about the screen works correctly, but it's 'hung-up' from a software perspective.

I would like to know if there are options for someone or some organization to re-install the operating system firmware.  I can't do a 'factory reset' because I can't see the prompts on the screen.

HTC's contracted service provider wants to sell me a new screen for $220 while I paid $175 for the phone.  That's a non-starter.  I seem to be stuck with their incorrect diagnosis and would like to find another option.

Any thoughts would be appreciated.

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