**Update: **It seems like just yesterday we started activating the Nexus 5! We now have thousands of customers who have successfully activated their Nexus 5 on Ting, and the response both here and via our normal support channels has been very enthusiastic. There are three quirks that we're following:
- Some areas of the U.S. that are still pending upgrades to their LTE tower equipment may experience issues until those upgrades are complete. There are certain workarounds to ensure reliable 3G and voice service in the meantime (see the conversation below for further discussion on both the eCSFB gap and triband front).
- Some, but not all customers, have experienced issues with voicemail notifications either not appearing at all or not appearing promptly. We have seen very similar issues in past new Android device launches, and this is usually solved in an eventual update. The Nexus device series is a bit of a different animal, so we're still awaiting further updates on this front.
- Some Nexus 5 devices have had issues connecting to certain models of Airave. This appears to be related to both the PRL version on the Nexus 5 and the software version on the Airave. If you're still experiencing issues on this front, our support folks may be able to liaise with Sprint to ensure the PRL and software versions on your Nexus 5 and Airave are appropriate. Give us a call if this is still affecting you.
As well, I've updated the steps below slightly to reflect that you can now use either your IMEI or MEID in our Ting activation workflows (no more IMEI to MEID converter required).
And our SIM card supply has continued to be somewhat of a rollercoaster, but we're hoping to have that resolved soon. We've also heard more and more customers have had success getting SIM cards from Sprint corporate retail stores (for free) and from Best Buy (for $30 apiece), but the experience varies somewhat widely from store to store.
With all that being said, I'll keep you posted!
Please keep in mind this is all still at a very early stage... Our support folks don't yet have any documentation or lab devices, so we're not ready to call this a "supported device" yet. The Nexus 5 is a "first of its kind" for us, so we're just as excited and anxious as you are! But, for right now, we do not recommend using a Nexus 5 as your primary Ting device, just until we get everything stable and working!
And, I just wanted to take a second to give a shout out and a thank you to Andy, Jeffrey, and other Ting community members who pounced on this. If you have a moment, please take a look at their earlier threads here and here. If you're a member of the Ting Army, there's also an earlier thread here. We're going to try to keep the discussion about bringing your Google Play "Edition" Nexus 5 here, though, so feel free to subscribe and follow along on this journey. :)
Hopefully you’ve had a chance to take a look at our most recent blog post re: the Nexus 5 (and our earlier, even awesomer Nexus 5 manifesto). If you’re interested in just ordering a SIM card once we have them ready and being notified once we’ve got all the bugs worked out, please head over and share your details with us here and we’ll keep you posted!
If, however, you have a Nexus 5 you purchased from Google Play and you want to push forward right away, this is the place. We still cannot guarantee what will or will not work — right now we're working on getting data and MMS working — and we’re still testing furiously. In the meantime, we wanted to share as much with you as we can, pretty much as soon as we know it.
So, here we go...
1.) This is the big roadblock right now to getting things activated. You need a Sprint Nationwide Network micro SIM card, and it looks like it needs to be model SIMGLW206R or newer. Some folks have had success visiting a local Sprint corporate store with repair capabilities and just telling them they need a SIM for their Nexus 5 to bring it to the Sprint Nationwide Network. Either way, you’ll need that SIM to move forward.
2.) Next up, you’ll need to get your IMEI or MEID number. You can get this by dialling *#06# on your Nexus. Once you have that handy, head over to your Ting account and try adding it as a new device! Be sure to use either the IMEI or MEID number (one or the other, either should work fine). We’ll also ask you for the UICC ID from the SIM card you picked up earlier, which will look something like 89011200000123456789. There are probably five zeroes in there, and it should work out to twenty-digits total.
3.) Hopefully, success! If you run into any issues getting our system to accept your MEID, email it and your SIM card number over to me at firstname.lastname@example.org and I’ll see what I can figure out. Please be patient with me!
4.) Please post here and let others know how things are going! Did you run into issues getting a SIM card? Did you have to do anything fancy to get anything working? We’ll keep this thread up-to-date on any quirks we see with data or MMS (i.e. APN settings, etc.) as quickly as we know.
5.) Ting on!
We'll keep this post updated with any major Nexus 5 news as we have it. Thank you so much for your enthusiasm, excitement, and patience. :)
p.s. It's been asked a few times, so to be absolutely clear: only Nexus 5 smartphones from the Google Play store are eligible. Nexus 5 smartphones from Sprint, Best Buy, and Amazon cannot be brought over as part of the Nexus 5 BYOD program. This likely will not change until late 2014 at the earliest.