Not sure how to express my gratitude, but Josh Sandomirsky in tech support went above and beyond in his support. I had an issue that was related to a purchase, but was really a Sprint Network outage. Josh continued to monitor the network status day after day (including weekends); providing the latest. Along the way, he did a great job translating the technical root cause to how it impacted me.
All with a sense of zest, care and a brownie recipe to boot. While the Sprint cover is sometimes lacking, not Ting: they all have a way of delivering the personal touch in a tech industry.
Thanks to all at Ting that has ever helped me.