iPhone Voice Mail

Hello all,

My wife has been using her iPhone now for a few weeks and everything is working well, my only complaint is the visual voice mail.  Does anyone know a way to bypass this?  The issue for anyone not aware is that visual voice mail needs a data connection to download messages.  We keep the data off on our phones unless we need to use it.  Consequently, my wife does not get notifications of voice mails unless she has data turned on.  So far, she just turns on data every once in awhile, which is fine short-term but is somewhat troubling if an emergency happened and she did not have immediate notification of a voice mail.  Does anyone have a suggestion to solve this?

Thanks!

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Comments

25 comments
  • Hey Caleb!

    Visual Voicemail is a function that is not supported by Ting. You only get a 30 day trial with the phone from activation. This issue should drop off after this time.

    If it's been longer than that and the issue is recurring then I'd recommend getting in touch.

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  • Thanks Paraic.  It has not been 30 days yet, but I will monitor the issue and see if it occurs after that mark.  I just activated an iPhone on my line today.  Do you know if there is a way to cancel the trial before the 30 day mark?

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  • Hey I've done some research and believe I have found a solution for you. Keep an eye on your inbox for those instructions. 

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  • Sam -

    Can you please share your potential solution with me also? I'm also not receiving voicemail notifications unless data is turned on, which I usually leave off like Caleb. I shouldn't be using visual voicemail anymore, since I've been with Ting since last spring, though I did just switch to the iPhone a couple weeks ago.

     

    Thanks!

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  • Hi Craig, although we don't have an official solution for that at the moment, Sam may have found a workaround in another forum.  Below are the steps to do it. It might be worth giving it a shot and letting us know how it goes!

    Step 1:

    The first thing you want to do is discover the number of your voicemail box. You can do this by typing *# 61 # and pressing "call." The phone will now tell you if voicemail is enabled and the number of your voicemail box. Copy down this number.

    Step 2:

    Go to Settings - General - Network - turn off cellular data.

    Step 3:

    Go back and look at your voicemail. It should now give you some sort of nasty message about how visual voicemail does not work without a cellular data connection.

    Now go to the keypad and input:

    *5005*86*"copied number from step 1"#

    hit home button

    hit settings

    hit general

    hit reset all

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  • I have not had any luck with this.  In step 1 I just get a busy signal...

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  • Thanks for letting us know Caleb. I found another possible solution in a different forum. Let's give that a try.

    • Open the phone/voicemail app on your device.
    • Dial *38 and press [Send]. Your device will beep a few times to confirm the process.
    • Alternatively, you can dial *73 or *720 if the first code doesn’t work.
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  • Hey Felipe, for each of the options you provided I got a recorded message saying the number or code dialed is incorrect.

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  • Same here Caleb, as well as the fast busy signal on the original step 1.

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  • Thanks for the update Caleb and Craig. We're currently investigating that further and don't have an official solution at the moment.

    Feel free to share your thoughts if you try anything else so other customers can also follow that and work towards a potential solution.

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  • Thanks Felipe.  It isn't a huge issue, just annoying that I will not get a notification with data turned off. 

    I did realize that I can access my messages with data off, the voicemail screen states "Visual Voicemail is currently unavailable" then has a link for call voicemail.  From there I can check messages normally.  The only issue is I do not get notification of new voicemails. 

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  • I am experiencing this same issue with my iphone4 and 2 LG Optimus S's

    I need to be able to see if a voicemail was left without a data connection or wifi.

    I tried the above solutions, but none of them worked.

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  • Hi Richard,

    I can see that you have submitted a help request. Not to worry, there'll be a reply to that shortly so that we can assist in getting this sorted out :)

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  • Just curious, has there been any progress made on this? Not a huge issue, just curious, since it would be nice to get voicemail notifications without data turned on.

    Thanks!

    Craig

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  • Hi Craig,

    I've been looking into this issue and as it turns out, visual voicemail requires data. If you are concerned about the data usage of the application, it only uses a very small amount and it is not likely to be a deciding factor in knocking you into the next bucket. Disabling visual voicemail is not easy, but you may be able to find a work around (similar to what Felipe has suggested above) on other online forums. 

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  • Thanks Renny. I'm not really concerned about the data that visual voicemail uses, I just typically leave data turned off to avoid using data, and have always been in the small bucket. I should probably just leave data turned on for a few days or a week and see what gets used automatically by the phone and determine if that will end up pushing us into the next bucket. I'm guessing maybe the phone doesn't use enough data on its own to worry about.

    Thanks for the update and looking into this!

    Craig

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  • Hey Craig,

    I just tried to reach out to you but couldn't get through. Give us a shout when you can and ask for me. I'm here until 8pm EST :)

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  • Hi all.

    I just got an iPhone 4S and have setup my voicemail today and cannot see messages. Any progress on getting access without cellular on/data?

    Best,

    -David-

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  • Hi David.  Your iPhone needs a mobile data connection to alert your to voicemail messages.  Nothing on the horizon to change that at the moment.

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  • Thanks!

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  • Using Google Voice, there's a long way around, and not exactly what you might want, maybe it'll serve you, it does me. I'm using an iPhone 4s.

    Using a browser on your PC or tablet -- you need a full browser for this -- create a Google account if you don't have one, and configure Google Voice on that account - it's free - and give the GV number to people to call you. You have to associate at least one real number with that account, and you can use your Ting number for this purpose.

    In GV, open Settings (under the gear wheel) and select the Phones tab. Tick the boxes for "Receive text messages on this phone" and "Notify me of new voice mails by text." When voicemail is received by the GV number, you'll get a text message, apparently from your GV number, on your Ting phone to tell you what number called you.

    There's no integration with the Contacts app on your iPhone, so you'll just see the caller's number embedded in the notification text.

    Also in the GV settings, click the Voicemail and Text tab. The last checkbox (as of this date, anyway) is Transcribe voicemails. If that's ticked, you will get GV's attempt to do speech-to-text on the voicemail and send that to you in a series of TXT messages, typically more than 1 (I got a message from my sister that turned into 5 TXT messages!). Uncheck it if you'd rather just get the notification, but try it out. While you're there, set a PIN so you can retrieve your GV voicemail from your mobile phone.

    To actually listen to your voicemail, you use minutes (call your own GV number from your phone, it'll ask for that PIN) or you'll need some kind of internet connection -- WiFi is fine if you want to keep cellular data turned off. Use a browser (Safari or Chrome both work on the iPhone for this purpose, but use Safari this once), navigate to google.com/voice, and sign in. Touch the Inbox tab to see your voicemails. Touch any message to open it, and you'll see the transcript and can play the voicemail. 

    If you used Safari, after you navigate to the Inbox tab, you can save web page location to your home screen for quick and easy access to the voicemail inbox.

    As I said, a long way around! I find GV useful for other reasons - e.g. my office is in a terrible reception area, so I have GV route calls to my mobile AND to my office landline, and -- sorry, Ting, I love your service and business model, but the honeymoon may end someday --  if I have to change mobile phone numbers, I just have to update the GV account to use the new number, and don't have to distribute any new mobile number to friends and family.

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  • Hi - I think YouMail would allow you to download the messages over WiFi instead of using a data connection.  Check it out and activate it based on instructions for T-m0.  Good Luck!

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  • It would have been nice to know that Ting doesn't support visual voicemail before I switched. Audio/keypad voicemail is like living in the dark ages.

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  • Yeah, it was a HUGE disappointment to discover that we lost visual voicemail by coming over to Ting AFTER making the transition. It may actually be a dealbreaker. Is it coming anytime REALLY soon? Please say yes.

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  • Hey Archana!

    We currently still do not have Visual Voicemail for iOS devices. It's something that has been talked about and are working on a potential plan for the future, however as of right now we do not have any time table as to when this will be put into place

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