Android 4.3 samsung problems and (hopefully) fixes

So we got the 4.3 update for our Samsung GS3 phones. For me no showstoppers, but way too many small problems.  How about if we start compiling fixes here? Google lists problems but not so many fixes.

Here's one. Flash goes off when phone rings. Fix: settings->my device->accessibility-> flash notification

Flash notification box was unticked. So I ticked it, got out of settings, then went back to settings and unticked it. This fixed the problem. 

Another big irritation is that the lock screen keypad is smaller. I have had way too many failed attempts to unlock the phone with a pin. Suggestions?

I would love to see more problems listed, and hopefully fixes, in this thread.

5

Comments

32 comments
  • Here's another one. After I updated to 4.3, I kept getting a notification that the same cryptically-named file had been downloaded. Drove me totally nuts. After extensice Googling the issue, turns out the fix is simply to locate the file and delete it.

    0
    Comment actions Permalink
  • Device - Samsung S3

    OS - 4.3 (loaded 12/2/13)

    Problems (no solutions as of yet) -

    1. Sluggish navigation between apps (or from app to home screen). It can take several seconds for home screen to load when it used to happen instantly. There is also a long delay when pulling up the recent apps (long press of home key).

    2. Uncommanded power off within hours of initial OS install. This only happened once so far.

    3. Battery drain - phone drains from 100% at 6am to 20% by 3-4pm where it used to get only to 30% by 7-8pm. Seems to be related to the sluggish navigation as if background processes are using lots of CPU.

    4. Home screen folders remain open when going back to home screen after opening an app from one of the folders. It used to be that folders would close after leaving and returning to the home screen.

    0
    Comment actions Permalink
  • Device - Samsung Galaxy S3

    OS - 4.3 (loaded OTA, 02 Dec 2013) -- Baseband version L710VPUCMK3

    Problems/ functionality downgrades (as FYI to those considering the "upgrade"):

    1. Camera flash on notify and call -- fixed with Settings, as mentioned in original post.

     

    1. Cell signal strength fluctuates between 1/3 and 1/2 of max. On Android 4.1.2, I would consistently get between 2/3 and max. It seems like I've been having more dropped calls since the update. Called Ting customer service to get ideas (already updated PRL and Profile numerous times), and they confirmed user issues with 4.3, but I was told there's nothing they can do. (I understand it's a manufacturer/carrier software fiasco.)

     

    1. After installing this 4.3 [OTA], the word on the street/online is that there's NO easy/user-friendly way to go back :-/

    2. Forced update to Google Maps 7.x. On 4.1.2, I'd been forgoing updates and staying on 6.x.x, because mobile data proved to have lousy reliability and functionality with Maps 7. Evidently, this is still the case, and there's no "Uninstall Updates" that will bring you back to 6.x. :-/

    3. You can no longer have lockscreen shortcuts with a PIN/password. Annoying step backwards. Now, pressing the power/Home key brings the PIN pad immediately (no intermediate "swipe to unlock" feature), and they didn't leave any room for shortcuts.

     

    1. I've noticed more transition lag between screens and opening apps. I've had the phone freeze for about 90 seconds, when I unlocked and opened the Camera app. (Never experienced a "soft" freeze in the 13 months I've owned the phone.) I can confirm the folder behavior described by Mr. Harris.

     

    1. All custom sound files (ringtones, notifications, alarms) changed to seemingly random .mp3 music files I have on my SD card. They've since stayed put after I corrected them to their pre-update settings.

     

    1. "Developer Options" eliminated from Settings. Not often used, but it was nice to have. Settings organization has been significantly restructured -- some settings are easier to access with top-level toggles, but I'm ambivalent about the change.

     

    The cell reception and Maps issues are the most vexing to me, and why I've been investigating roll-back options (which seem non-existent for casual users uninterested in rooting or custom ROMs). Overall, there are some nice aesthetic changes, but the functionality downgrades leave a bad taste in my mouth; I feel a bit like my phone was stolen from me and replaced with a slightly-inferior lookalike. I've read that some upgraders have been satisfied with 4.3 (good for them, honestly), but I recommend approaching with caution and maybe keeping an eye on the situation for the next couple of months to see how the Samsung/Sprint response shakes out.

    0
    Comment actions Permalink
  • To enable developer options:

    1. Open Settings> About on your Android phone or tablet.
    2. If you have a Samsung Galaxy S4, Note 8.0, Tab 3  or any other Galaxy device with Android 4.2, open Settings> More tab> About 
    3. If you have Galaxy Note 3 or any Galaxy device with Android 4.3, go to Galaxy Note 3 from Settings> General> About 
    4. Now scroll to Build number and tap it 7  times.
    5. After tapping the Build Number* 7 times, you will see a message _“You are now a developer!” *If you have a Galaxy S4 or any other Samsung Galaxy device with Android 4.2, the message reads as follows- “Developer mode has been enabled”._
    6. Return to the main Settings menu and now you’ll be able to see Developer Options.
    7. Tap on Developer options and mark the box in front of  USB Debugging  to enable it.
    8. To disable USB Debugging mode later, you can uncheck the box before the option
    9. To enable Developer Options, go to* Settings> Developer options and tap on the ON/OFF *slider on the top of the page.

    hth

    Richard

    0
    Comment actions Permalink
  • Mr. Wegner,

    I tried different settings for the clock, date, and owner info on the PIN screen, and none of them changed the size of the digits. If it's still frustrating, but you'd like to continue using a PIN, I'd suggest changing your PIN code to a combination that uses only the digits at the [top] corners of the pad. This strategy would minimize/eliminate presses that are surrounded by other keys that are too close for comfort. You can still have a challenging PIN combination with 2 or 4 different numbers (e.g., 133311 or 17391). Just food for thought.

    0
    Comment actions Permalink
  • Richard,

    Thank you for the directions. For my Galaxy S3, I went to Settings>More [tab]>About device, tapped like you said, and it worked like a charm. (Even said '3 more taps and you'll be a developer!' while I was tapping.) The toggle was on by default, and Developer Options now appears under Settings>More.

    A little frustrated by the obfuscation, but I think I can appreciate why the programmers would hide this option. In any case, Richard, thanks for clearing that up.

    0
    Comment actions Permalink
  • In addition to the already mentioned, my biggest issue is that the updated downloaded in the background over night when wi-fi was off, adding >500MB to my Ting plan and pushing me into the next tier.  I know it did this because I received my Ting alerts before it asked me if I wanted to apply the update.  How can one prevent this in the future?  And how do I get my money back from Sprint?  [insert grrr face here]

    I also use Blocking Mode which now is no longer in the status pull down.  Since it doesn't support different settings for weekends, I manually shut it off so my work emails won't wake me up early on Sat/Sun, but now it's buried in the settings.

    Wi-fi strength notification in the status bar was always zero, even when at full strength.  It took a few reboots, but now seems to reflect the strength.  I haven't seen any noticeable degradation yet.

    I kept getting the same 20+ notifications of downloads that were obviously from email (default app, not gmail).  I cleared this by going to Settings> More> Storage> Used space> Downloads> Other downloads and wiping them.  I suppose it's the same as deleting the files from a file manager, but it was good to know where this setting is anyway.

    It seems Google now wants all my location data in the background for wifi, which I used to use instead of GPS.  They're worse than Apple now...  [sigh]  Looks like I turn off location data then.  :(

    I'll also second the battery drain, although I can't seem to find exactly what's draining it.

    GO Launcher transitions between screens is noticeably choppier, but animated background looks the same.  (just cosmetic)

    WTH happened to email and text app interfaces?  Why do I want less of the text conversation on the screen at once???  There's no room for the time on the same line as the bubble?  Email got more cumbersome (deleting an email while reading, the icon moved to the opposite corner) and still I can't easily read from a non-inbox folder even though it's sync'd.

    I need to stop whining now.  I hate it when control is taken away from me.  That was part of the point of going with Android over apple.

    Thanks...

    0
    Comment actions Permalink
  • Michelle,

    I've run into that annoying issue, too, when I got my first Android phone. I searched again, but I didn't see a way of forcing Android system updates to use WiFi. You can use Play Store settings to force app updates over WiFi... (and you probably should do this). I'm not sure if the "Data usage" setting (press the Menu button at this screen) to "Restrict background data" is the solution, but it might be (it may force manual syncing of some apps?).

    What I've done for my phone (Galaxy S3) is configure Data to give warnings and employ a device-based data cap. I don't ever want to exceed the $3/100MB data bucket, so I set a warning at 75MB and a cap at 80MB. I set these low (sometimes less so) so that I still have some data to play with if I unexpectedly burn through 80MB early in the month. I attached a screenshot of this. (Settings>Connections [tab]>Data usage, then check "Mobile data" to impose and adjust the Warning/Limit bars.

    I don't expect that you'll get anything from Sprint, surely; maybe you can get sympathy from Ting, given the timing with the 4.3 update, and if this is your first Android phone [with Ting]? Also, I recommend searching the Ting forums about suggested Android settings tweaks [about data].

    'Hope that helps!

    0
    Comment actions Permalink
  • 0
    Comment actions Permalink
    1. The Samsung or Sprint "Music" app (not sure who makes it but it came with the phone) - lost all my playlists and deleted the "quicklist" playlist I had been assembling over the course of a few weeks. What a waste of time. This is particularly frustrating.
    0
    Comment actions Permalink
  • I've noticed a few of these issues and my update also auto-downloaded over 3G instead of WiFi despite all my settings directing it not to.  But the biggest issue so far is the Bluetooth on 4.3.  I've read this is the case with other devices and carriers as well, but it is completely unacceptable to lose base functionality like this.

    Essentially, the phone pairs with my car BT system and everything is fine just like on 4.1.2.  But a few seconds later the phone BT connection is severed and cannot be reconnected.  The Music BT connection remains active but pauses playback in the car while continuing silently on the phone.

    It's illegal in MD to use a phone without hands-free device while driving, so this is something the needs to be fixed.

    0
    Comment actions Permalink
  • I'm writing again to mention a potential solution to the signal-quality nosedive that I described after the SIII 4.3 update. Vexed that my signal had degraded to 1/2 of full, with in-call dips to 1/3 and 1/6, immediately after the update, I was exploring options to root and flash a different modem or ROM. (But very wary of bricking or otherwise rending my expensive phone unreliable/useless.) Holding out for a OTA fix or magical forum advice, I found this on the Sprint forums:

    Greetings and thank you for reaching out to the Community for assistance! I’m sorry to hear that your device is experiencing issues after this update. Let me do a little bit of troubleshooting. Is your device rooted? Also, did you install or uninstall any applications immediately before this started happening or before doing the update? Go ahead and pull the battery for 5 minutes and once back on, reset the network settings by dialing ##72786#. Let me know if that fixes the problem. If it does not, I would suggest taking it in to a service and repair store but do NOT do a factory reset until a tech looks at it. Let me know if you have any additional questions.

    *Audrey

    Sprint Social Care Team

    Desperate for a solution that didn't involve major reconstruction, I powered-off and pulled my battery for 6-8 minutes. (I also pulled my microSD card.) Reinserting the battery (but not the microSD), I powered-on and dialed the ##72786# and followed the prompts to a auto-reset. Rinsing-and-repeating with prompts and resets (2 or 3 times?), I was finally left with the former glory of 5/6 or full signal bars (infrequently dips to 2/3). This has held for the past 18+ hours, and the microSD is back in (I'm not sure if that was of any consequence.)

    -I did not have to enter my MSL number or any configuration info during this "SCRTN/72786" process (but I had it ready, in case).

    -in the process, the Profile and PRL were updated, but manually doing that before this "SCRTN" thing didn't help the signal.

    Poor signal and call quality was the biggest deal-breaker for me and this 4.3 update. This SCRTN has resolved that issue (I'll write again if I didn't knock on wood enough). I've also been trying WidgetLocker to assuage my lockscreen downgrade, and that's been OK. Now, I just need to see if Google Voice and Google Maps will continue to be non-starters on mobile data.

    Alexandra: if you formerly had shortcuts on the lockscreen, with a PIN, pattern-lock, or password, it appears that 4.3 nixed that functionality. I have only been able to have stock lockscreen shortcuts when security codes are disabled (i.e., only 'Swipe to Unlock'). When the screen security is disabled, the options for editing shortcuts will appear in the "Lock screen" menu (Settings>My device>Lock screen). (This option is hidden when screen security is enabled. It'd be less confusing if they were grayed-out.) Disabling screen security, however, is a significant privacy risk -- an unacceptable risk to me, especially since the functionality was there with the previous Android version. That's why I begrudgingly turned to WidgetLocker.

     

     

    0
    Comment actions Permalink
  • FYI, that Sprint/Audrey advice was not for a poor signal issue, it was for a repeated reboot problem. (Thread originally at https://community.sprint.com/baw/message/699144#699144) I wonder if the procedure could also remedy reported issues with Bluetooth connectivity. (I'm not confident that it would, but it would be worth a try to me.)

    So, to summarize:

    -camera flash during call or notification: check and uncheck Accessibility option for flash notification (possibly with reboot between checks)

    -phantom downloads of days long ago: clear the Downloads app cache/data (from Settings). This occasionally happens with my UbuntuOne app, so I just cancel them; I may try to reinstall the app.

    -poor signal relative to pre-Update: try the SCRTN procedure, above.

    0
    Comment actions Permalink
  • I updated my Samsung Galaxy 3 last night and now once it reboots it stays on the Samsung logo.  I can't even get it to go to the main screen to troubleshoot.  Is anyone having any issues like that or know how to fix it?

    0
    Comment actions Permalink
  • Device- Samsung Galaxy S4

     

    ** Cannot connect to Wi-Fi networks !!  **

     

    Any attempt to do so leads to a popup message 'This device has detected an application attempting to perform actions that are not permitted.  These actions have been blocked'     Kinda funny, except for the fact I'm halfway to my monthly data limit after four days...

     

    Repeated net searches have produced no results.   Any ideas?

    0
    Comment actions Permalink
  • Mairim and Jason: have you tried to pull the battery for 5 minutes, then rebooting?

    In Mairim's case, if you can't get further than the Samsung logo after a battery-pull and power-on, I wonder if there is anything you can do with the Samsung Kies software... Failing that, you may still be able to get into Recovery mode (power-on while holding Power Key+Home Button+Volume Up), to perform a Factory Wipe/Reset. ***This would clear all of your personal data, so it should be considered a last resort.*** Make sure the battery is fully charged for update or reset procedures.

    Jason: a suggestion from https://community.sprint.com/baw/message/701600 is to hold down the notification -- to access the App Info page. From there, you can clear the cache and data; unfortunately, it doesn't look like a guaranteed fix. Maybe worth a try.

    0
    Comment actions Permalink
  • Yeah, I came across that one.   It seemed like one of those 'too simple to work, so it probably will' solutions.   Unfortunately, it didn't...seemed like it was a shot in the dark attempt by Samsung in lieu of a real solution.

    I even went so far as to root it-  at least it got rid of the annoying Knox security warning every three seconds, but still no Wi-Fi connection.   Looks like I'll be leaving my phone shut down for the time being...

    0
    Comment actions Permalink
  • I got it to work. I had an alarm that went off and it brought the screen to my notifications but the home screen was black. I remembered that I had the Everything Home app so I uninstalled it and my screen was back. I have all the same small problems that have been mentioned above. I fixed my repeated download notifications. So far so good. I'm glad to have my phone back as it sucked to not have it yesterday to take pics of my boys opening presents. I don't like the update but I will get used to it. Thanks, everyone for your input! Happy holidays!

    0
    Comment actions Permalink
  • Update:

     

    Following the tips here  http://forum.xda-developers.com/showthread.php?p=48870416

    1. Wake your Samsung Galaxy S4
    2. Navigate to and tap on Settings.
    3. Go to Accounts
    4. Tap Backup & reset.
    5. Select Factory data reset.
    6. You will see a warning – read it and tap Reset phone.
    7. Now tap Erase everything.
    8. Let the phone finish the process (will reboot too)
    9. Try if u have WIFI now

     

    ... still no WiFi.   I get to the screen that says 'to see available networks, turn on WiFi-  I cannot turn it on.

    0
    Comment actions Permalink
  • Of course, doing a factory reset means all my apps are gone.   No way I'm going to re-download those without Wifi...

    0
    Comment actions Permalink
  • 20140102 Update:

    After leaving my metro-area home for a week, I had as-expected fluctuating rural area coverage (updated PRL). Unfortunately, upon returning home, my supposed "SCRTN" fix, celebrated above, has evaporated. I'm back to cell reception that fluctuates between 2/3, 1/2, 1/3, 1/6, and no bars. No help from battery pulling, SCRTN, PRL and Profile updates. :-( Lousy call/signal quality is back. While I don't believe it's Ting's fault, it's still very annoying to have a well-functioning phone taken from you, with little to no recourse.

    0
    Comment actions Permalink
  • hi i am using galaxy s3 with android 4.3 the problem is that most app notifications are blocked on the 3g, when i connect to WiFi all previous notifications are shown at the same time , although i am not restricting those applications from using 3g and when i am on 3g i can access those applications use them online . Any ideas?

    0
    Comment actions Permalink
  • Please and kindly anyone help me on my galaxy s3 after update version 4.3; why my multi window is inactive i mean its not functioning?? I always use my multi window on my GS3 and thats what i really like on GS3, but after this update 4.3 failed to activate it. Help me pls,

    0
    Comment actions Permalink
  • ahmie alqueza

    Please and kindly anyone help me on my galaxy s3 after update version 4.3; why my multi window is inactive i mean its not functioning?? I always use my multi window on my GS3 and thats what i really like on GS3, but after this update 4.3 failed to activate it. Help me pls,

    Ahmie, go to settings, My Device, Display, and check Multi window.

    0
    Comment actions Permalink
  • Here's one more. Smart Stay (feature that keeps your screen from blanking when the phone sees your face) not only doesn't work, but the setting for controlling it is not even there. There are a couple of apps with the "Smart Stay" feature, but neither of them works for me.

    0
    Comment actions Permalink
  • For Smart Stay try this: Settings->My device->Smart screen->Smart stay

    0
    Comment actions Permalink
  • Thanks Lewis. Not sure what happened, but both my wife and I at about the same time started going nuts by our screens blanking while we were trying to read something. I Googled the problem, and found indeed that some users have reported that Smart Stay broke with the Samsung GS3 update. And the instructions for setting it didn't exist on my phone, so I jumped to conclusions. Yup, the setting is where you said, and yup, the feature seems to work fine, so my last post was a false alarm, at least for two S3 phones. A lesson learned after an update  is to explore thoroughly  settings changes and make sure a setting hasn't moved or been reset.

    0
    Comment actions Permalink
  • Hello Every one

    the big problem that i face in version 4.3 is i can't connect my mobile to USB Debugging to take again my data backup from PC and put some apps from my pc when ever i wana download some apps from the Play store just i rcv that i can't download because in our country (Afghanistan) is not allowed to download these apps for example (VIBER, TANGO, SKYPE, FACEBOOK AND MANY MORE) that was a easy way for me to put apps by connecting to USB Debugging but now that way is also block for me now i don't know how can i download apps to my GS3 and how should i take back my data from the PC

    Pls any one give me some idea?   

    0
    Comment actions Permalink
  • Hello Everyone,

    I have a Samsung GS3 purchased from Ting. After upgrading to 4.3 when connecting to WiFi I constantly get the message "your Internet connection is unstable" and then it disconnects from the Wifi only to reconnect again. This is accompanied by the wifi symbol with a question mark on top of it.  Also when I'm not at home I frequently I can't get connect to the internet even though I have 4GLTE connection.

    I've Googled this and lots of people have the same issue so I'm surprised not to see it here. I've tried solutions posted to other sites including a full phone reset, but no luck. Any help is greatly appreciated.

     

     

     

    0
    Comment actions Permalink
  • Hi Friends

    i bought a samsung tab 3 7inch cellular just a month back.

    iv experienced a problem, whenever i receive a call the caller can hear me but i cat hear him, instead i get a message saying 'Procss com.android.phone isnt responding. Do you want to close it'

    and when i click 'ok' the phone switches off and re-starts

    please help me with this issue, have so many important calls iv missed, thanks

    0
    Comment actions Permalink

Please sign in to leave a comment.