Huge system update for Galaxy S3...watch out

So today my wife's Galaxy S3 received a 500mb system update (4.3) over the air, wow..huge.  Now my wife typically uses a Small about of data (under 100MB), in fact I have a ting alert setup to tell me when she reaches 95MB and turn off data at that time. I got the alert, but it did not stop the huge systems update, according to ting support, once a system update starts it cannot be stopped by their system.  The data portion of my bill went from $3 (what I usually pay) to $24 because of a system update that I could not stop...kinda sucks.

I just feel like this is something that ting should figure out, system updates (even if they are coming from Sprint) should not be part of the data I pay for when I have no control over them.

Anyone else see this big system update?

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Comments

21 comments
  • Hey Chris, the system update requires a manual confirmation before downloading. Since data was used over our network, we have to charge you for it. 

    Once a data session starts, an alert cannot override it, so I do understand your frustration. We (and many other Ting users) recommend that you place a buffer (which you did) before your target limit to help eliminate the possibility of rollover if you happen to be in a live session. In your specific case, a system update would be too large for your typical buffer size.

    I highly recommend performing system updates over wifi to help reduce data charges. Same goes for games and apps that need to downloaded. For any Samsung device, you can update your system settings through Kies, by plugging your phone into your computer.

     

     

     

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  • Hey Ting!

     

    On the Samsung 4.3 update thread ( https://help.ting.com/entries/30999666-Android-4-3-samsung-problems-and-hopefully-fixes), it looks like this 500MB update is hitting a LOT of people when they happen to be out of WiFi.

     

    1. Is there a setting on the S3 (pre-update) that will prevent a system update from auto-downloading (notify only, we can choose when to initiate DL later)?
    2. That's a pretty big hit on many people's monthly usage - the 3 phones on my plan are usually just over 500MB combined.  I'd really hate for an update I have no control over to stick me with an extra $18 on my bill if I just happen to be away from my home wi-fi at the wrong moment.

    Any chance you guys could cut S3 users some slack on the bill if we happen to be unlucky and that update forces its way down our mobile data throats?

     

     

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  • I've turned automatic updates off on our phones but I find myself wondering if that applies to system updates as well. My wife and I use a decent amount of data already and really don't need an extra 500MB slapped on for each of our phones. Anybody know if I should be paranoid or if toggling auto updates covers OS updates as well?

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  • Edit: Actually, I'm usually right in the grace zone at the top of the 'M' data bucket.  I could easily see this update costing me an extra $29 ('M' to 'XL') without my being able to do anything about it.

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  • Very interesting. Thanks for the link Philip. We'll be extensively testing our floor model to see if we can find a cause and solution. We'll keep you posted.

     

     

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  • Thanks for your comments Brennan.

    As I said this is my wife's phone and most likely a message popped up about downloading something and she just dismissed it...by clicking OK.  The only message I saw was the message to apply the update after it was already downloaded and moved me up a couple data tiers.  I guess my lesson learned is that I need to be more vigilant about monitoring this phone (I'm the sys admin of her phone).  I am familiar with Kies but that kinda sounds like a pain to periodically check it for updates in hopes of heading off the OTA update.  In the other forum post someone mentioned that setting a data limit at the device level might stop these updates, I may try that.  Really this whole thing has got me thinking about moving this phone to a customer ROM (yeah, yeah, I know the pitfalls and issues of custom ROMs, but I have been running cyanogenmod 10.2 on my Note2 for a month now and love it).

     

    I do love ting and I sing it's praises to anyone who will listen.

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  • I went through this with my Samsung Conquer when I first got it.

    Brennan said "I highly recommend performing system updates over wifi to help reduce data charges." 

    Easier said than done.  I tried many different things and could never get any update to take over Wi-Fi.  I came to the conclusion that for some reason, updates (at least for my Conquer) were forced to use the cellular data network. The question is "Who forced that decision on us?".  Certainly not Ting.  I'm guessing this is a phone manufacturer or Android (Google) thing.  We could root our phones and try blocking updates until we can side load via Wi-Fi but that's not a good solution for everyone.  The best solution is service providers, phone manufacturers, and Google to come together and allow users the choice of postponing updates until a Wi-Fi connection is available.  While they're at it, they should put a stop to sneaky background services using data with no means to restrict it to Wi-Fi only.

     

    DC

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  • I just got hit with this as well, woke up in the morning with the notice that the update was ready to be applied and I never saw an option to confirm the download via the network or wifi.  The 500 mb usage was enough to push me into the next bucket by just the forgiveness amount.

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  • Forgot to mention that (for my Conquer at least) system update downloads happen in the background BEFORE you get notified of an update so there is no way to restrict the download to Wi-Fi after the fact.  When my Conquer updated, the downloads happened at night while connected to Wi-Fi but the download used 3G data network anyway.

     

    DC

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  • DC, that's what happened on my S3.  I just checked and have auto updates for the play store disabled but it still downloaded the system update OTA and counted 530mb as background data for the Google Play Services. 

     

    Ting, you guys need to be clear to end users that they're going to have to pay $$ to update their phones since it happens over your network.  While you guys have earned a lot of kudos for your approach to wireless plans and services you have failed to meet my expectations regarding this situation.  I hope you take another look and re-evaluate your position here. 

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  • My S3 also, without warning, downloaded the 4.3 update.  I am afraid my wife's will as well.  I had an e-mail conversation with a "Keith Beegan" who suggested I disable all data on my wife's phone, or just accept the data usage and its additional charges.  According to Keith, "this is nature of having a smartphone"  I would understand if the phone asked first, and I foolishly said yes. But as I understand it, Sprint is pushing this out.

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  • I have a Samsung Galaxy S3 and mine has been asking me for permission to manually update for 2 weeks now. nothing was ever pushed or forced on me. I keep tapping "INSTALL LATER". I don;t want to change anything right now because I know this update has been buggy for a large number of people on various devices and providers. I am going to wait it out another 2 weeks.

    But 2 or 3 times a day it notifies me of the update and asks if I want to install it and I don't. My friend is on Sprint, not TING (yeah, I know, I know! lol) with a Samsung Galaxy 3 and he has the same experience...it asks him and he taps "install later" too.

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  • @ Brian Williams - My wife and I did that for a YEAR on our Moto Photon 4Gs on Sprint (holding our ground against an update that did nothing but lock down the boot loader on a phone that Moto flat-out abandoned).  Less than fun.

     

    Android could really stand to gain a "Install Later; quit reminding me about this.  I'll go find the "check for updates" button myself when I'm ready" button.

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  • Furthering the discussion about getting stuck with 500MB of data that one may not actually want, one of the Ting staffers dropped me an email since I was following this thread.  The gist of the email was "Sprint controls the updates, there's nothing we can do, this is a "service", we're talking to Sprint about some resolution."

    Here's the response I sent, since I think it probably warrants some public comment.  There are non-technical ways to do amazing things for your customers.

    *******************************

    I understand that Sprint's in charge of pushing the updates out and that Ting doesn't really have a lot of say about the when or where of it. I also understand that it's certainly not Ting's fault that Sprint and Samsung don't let you choose when the update shows up or provide any way to ensure that such a big chunk of data only happens on wifi (which, let's agree, would have been a smart idea).

    Ting is (in my view) all about choice and control - you give your users lots of tips and encouragement on how to reduce their minutes/message/mobile data usage, give us plenty of tools to track our usage and let us set caps up on everything so that we, the users, are as much in control of our monthly bills as can be.  And I really appreciate that, believe me.

    It's not that we don't want the update, or that we would be necessarily opposed to downloading it over mobile data, it's that we don't get a choice in the matter and not having a choice will probably cost us money we didn't want to spend (or even know we were going to spend - lots of non-technical users probably don't browse the help threads).

    If we have an S3, we're going to get it.  We can't check a notification and say "Oh, wow.  Yeah, let's hold off on that until I get home and I can let it come over my wifi network overnight."  We're looking to get dinged for 500MB of mobile data usage that we have NO control over (unlike basically the rest of the data usage on a smart phone).  

    I don't think that's consistent with Ting's character.

    What I think would be totally consistent with Ting's character to say "Hey - we see that you have an S3 on our service and might be getting a 500MB system update soon.  If Sprint picks the wrong time to send that update to your phone, you could end up downloading it all over the cell network data. Unfortunately, there's no way to pick when that update's going to come or restrict it to WiFI - not even on our end.  That sucks.  Really.  So here's what we can do: if you end up getting hit with this, drop us an email.  Once per Samsung S3 (or other applicable phone) on your account, we'll knock 500MB off of your usage. If that drops down a bucket or two of usage for that month we'll credit you back the difference. If not, then no harm, no foul, right?"

    Think about it.  That doesn't require negotiations with Sprint, hacking a Galaxy to add a feature that Samsung should have put in to begin with... just requires a commitment to customer service that I think Ting already has in abundance.

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  • @ Brian Williams.  I think you'll find that the file has already been downloaded to your phone.  It is asking for permission to install that file.  On my Samsung Conquer, the solution to getting rid of the messages was to pull the battery while the message is on the screen asking for permission to install and then after that to delete the update file that had been downloaded.  Don't know if this would work for your S3.  If your phone is not rooted, you might not be able to find the downloaded file in order to delete it.  My Conquer was rooted and I had installed Titanium Backup.  I was also able to find the system update service and have Titanium Backup "freeze" the service for good measure.  After all of that, my phone never asked to update again.  I've since switched to a Motorola Photon and I can't find the same service to freeze but I don't think it matters as the Photon doesn't appear to be on the list to get future Android updates.

    There may be other tip and tricks that would work for your phone.  Suggest your search the XDA Developers website.

    DC

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  • @ DC -

    LOL I hear ya. Uhhh, mwah ha ha,  there are several ways to stop or disable the OTA notifications. Google is your friend here. Many require root or at least some above average knowledge/skills but usually you can follow the step by steps posted on various forums.

    My device is rooted and I could do that but don;t feel the need to fool around right now. Most likely will just backup and do the update after the new year then root it again, back it up and be prepared to deal with issues. Right now I just want to relax and enjoy Xmas. lol

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  • After some anxiety-ridden waiting my S3 received the update overnight and according to Ting's usage meters it arrived over WIFI and not cell service. I'll see when I get home whether my wife's phone also received the update the same way. If it did it looks like we dodged a 1GB bullet. I still have a feeling of waiting for the other shoe to drop, though, like the usage meters are lagging and I'll suddenly jump a couple buckets...

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  • My update arrived overnight as well (apparently on the WiFi), so it appears that I got lucky.  I do think that this is still a "let's do the right thing by our customers" item that Ting should address (see my suggestion above), but I'm glad I don't have to fight it on my account.

    ...of course, now I just have to keep clicking on "Remind me later" for this update until I see that enough of the issues have been resolved for me to really be excited about it.

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  • My Girlfriends Note 2 did the same thing this afternoon. No warning just bam 500MB download. The automatic data disable we had set through Ting did nothing. Went from the 100 MB tier to the 1 GB tier.

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  • My s3 took the update over wifi - no issue. It asked, I said ok, and down it came.

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  • My S4 just downloaded an unrequested 400+ MB system update over 3G and put me up a data tier as well, pretty frustrating. I had previously changed the settings to download data over WIFI only, but apparently this got reset (unrequested) during some other update. Why is this such a consumer-unfriendly default setting?

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