I just switched to Ting today after getting a compatible Sprint device. I got the HTC EVO 4G LTE. I have set up my account, activated and completed all the necessary steps required to get my device up and running. And I am super happy! The phone is great and I'm a huge fan of how Ting manages billing and their plan tiers.
However, I have noticed an incredible reduction in my cell service in the area.
I was on an Iphone 4 with Verizon up until today and always maintained a steady 2 to 3 bars, and rarely dipping into 1 bar.
Since Ting offers free roaming through Verizon, I thought beforehand that this wouldn't be an issue. And quite frankly, neither did 3 tech supports I had spoken with.
I am in no way blaming them or Ting, but they were confused about why I was having this issue because both Sprint and Verizon offer decent coverage in my area and no towers were down.
The tech supports at Ting troubleshooted everything either of us could think of, and walked through various steps forward and back, but my service remained at a steady 1 bar, or had absolutely ZERO bars altogether.
So my question is: Is the phone connecting to Sprint even with Verizon towers closer? If so, why, because I have it set to automatically roam.
ANY answers will help me in my situation, and I love Ting, and I want to stay, but as you can imagine, I need service if I want to make calls.
For what it's worth, location and coverage-wise, I am from Dagsboro, Delaware.
Thanks in advance Ting & the Ting Community,
Raymond Justin Satterfield