Talk rates??

While it is great Ting has adjusted their rates for the benefit of many users, I still feel there could be some improvement. The jump in price from the Large to X-Large minute rates is $17, the biggest price jump among the rates. While understandable and generous for more than double the amount of minutes, I was wondering if Ting would consider an in-between tier for 1000 to 1500 minutes at a $26 price point for those of us who usually use between 1000 to 1500 minutes. For the 2 phones we have with Ting, we typically average 1100 minutes (ranging from 1050 to 1300 minutes) so you could understand why I find it hard to justify a $35 charge for these amount of minutes. Of course, we could try to keep it under the 1000 minutes in order to save some money but I would rather pay $26 to talk comfortably at the 1000 to 1500 minute range. Any thoughts from others? 

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Comments

18 comments
  • Hey Shiva, We are really excited about our new rates and glad that customers are too. It will be some time before we look into making another adjustment, but if we do we will take all user input into consideration. 

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  • I'm a brand new customer and excited to have Ting service - but it seems to me that the "small" rates could cover a bit more - maybe up to 150 or 200 - especially for minutes/messages. (This is after comparing other plans that offer 200+ for about the same price.)  :)

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  • I second Shiva's suggestion for an in-between tier of 1,000 - 1,500 minutes. I appreciate Ting's awesome current rates, but believe this would be an improvement next time there is a rate adjustment.

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  • Hello to you both!

    We recently did change the pricing model to lower some costs. the Small tier however was unaffected. This is because the cost that we extend to you is what we are charged.

    We like to pass on as much savings as we can to our customers however there is only so much that we are able to do without suffering a loss. Perhaps in the future we may be able to get a break in the cost for the minute bundles which will enable us to lower them, but that day is not yet in sight.

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  • Thanks for the info. Paraic. We were talking about the x-large tier of minutes (not the small). But I totally understand; ting certainly needs to make a profit. We want ting around for a long time! :-)

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  • I agree that the big jump in price for the xl tier seems like a bit much.  We usually use about 1100 minutes, so we are paying $17 for 100 minutes. It would be nice if we could at least get the per minute cost if it would cost less than the tier cost. I really love Ting, and it works great for texts and data since we don't use that much, but we actually use our phones for voice calls and the voice tiers seem kind of expensive.

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  • Hi Donna.  We appreciate the suggestion of per minute billing and we'll certainly keep it in mind, however I don't see us moving away from the tier model for the time being. 

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  • I would have to agree to more tiers all around.  I thought I was frustrated when I had to pay $18 (vs. my normal $9) for voice one month because I used about 600.  I know it will not happen but whats wrong with just plain per unit charging..   I seen the video explaining that people don't like to use services like that because it makes it not fun to use the phone?  well its really not fun when you know one call could cost you $10 though.

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  • I know this probably wont happen either but I still think people should be able to have a multiple bucket option so instead of being charged $9 for 101 minutes make it two small 100 minute buckets or $6 atleast that way you don't feel like you wasted so much.

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  • Hi Siguie.  Thanks for sharing your opinion. We do offer some grace usage to prevent you from switching to another bucket because of a minute, message or megabyte when moving between rates. Regarding having additional buckets, we actually have an interesting video in which our CEO Elliot Noss discusses our pricing model.

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  • I'm actually curious about this. I got a few minutes, like about 1k texts and Medium megabytes, how could I change that to the XL?

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  • Hi Felipe, yes that's a very good video for understanding what Ting is aiming for with the pricing system and I referenced that video in my response to Brennan in this thread https://help.ting.com/entries/25831207-More-ganularity-in-the-rates-offered

    When people fall squarely into one bucket that they know and expect the meal analogy works and the billing philosophy makes sense. However, since it's possible and quite easy to go from S to M it feels like you just purchased 3xmeals when often times all you wanted was 1 meal and maybe a desert.

    I understand things are unlikely to change but it just makes more sense to me to use multiple buckets and it fits better with that catch line of  "paying only for what you use"

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  • Hi Irvin.  Don't forget that we charge you only for what you actually use.  There's no need to pre-select a plan or rate level.

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  • Hi Siguie.  We appreciate your thoughts.  We're always considering new ways to improve and we'll keep your comments in mind.

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  • Oh man. . Haha that's for clearing that up. I had forgotten how Ting works. *facepalm*

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  • I don't think per minutes would be good but having a few extra rate buckets.  I usually am a medium rate minutes user, but a few times I have gone over by a few minutes. Certainly under 600, but still have to pay for the Large rate.  $9 more.  I think it would be appropriate to have a rate of 500 to 700 minutes.   

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  • Wow, it's been 3 years since this thread started and you have kept your promise not to reconsider your rate plans for "some time."  Some time has now passed so I hope you will make an adjustment soon.  I agree with others that the $17 step from 1000 minutes to the 2100 minute level is way too high.  I get very nervous as my family approaches 1000 minutes and feel ripped off whenever our usage tips us into the 2100 bracket.  For me it makes Ting a bad deal and I start looking at other plans.  Please divide that bracket and the cost increase in half.  It will still fit in the same grid if you move to 1.9 cents per minute at 1400 minutes. The the video on rates by your president, he used the analogy that people wouldn't like to pay by the bite when they eat, but I say they would hate it if they knew that one particular bite somewhere near the end of the meal would instantly double their cost.

    By the way, I love that fact that there is a little grace at the top of your blocks.  That's a nice touch.  The $17 jump seems abusive and stands in high contrast to the grace and the good natured tone of most aspects of the Ting experience.

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  • Hey Randal, 

    At the risk of sounding like a broken record, we really do try our best to keep our rates as low as possible and are always looking for new and different way to work with our networks in order to see how much we can change it up. 
    Just recently we were able to change up our data rates, something people had been asking for for quite a while. Thank you for sharing your experience with our pricing tiers. 

    Just know that your voice had been heard, and everyone from Support, Product Management, Marketing and more are constantly reading through the Ting forums. 

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