Um, what did you guys do to my Nexus 5??

After recently deactivating my Nexus 5 with you guys, I'm left with a REALLY expensive handset that now refuses to accept ANY GSM cards, and I'm stuck with Sprint being the only carrier that my phone will even acknowledge. Did the initial activation with your service flash some kind of carrier lock on my phone? I would really appreciate if somebody from Ting could clarify this for me, and quickly....

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  • @ WesIey Stout, It's strange that  I wasn't denied activation, I figured since I PAID $450, buying outright, it wouldn't become an issue despite seeing the No-Sprint claim AFTER I had already submitted my activation.... So, can someone explain WHY that (supposedly) you can't bring a Best Buy phone to Ting, and WHY TF mine successfully established service if it's a forbidden Best Buy model? I thought these Nexus 5 devices "were all the same".

    This is getting very interesting.. 

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  • "Also there is not a Sprint model of this phone. They are all the same. Sprint however only allows phones bought from Google on its network."

    So, do Sprint phones sold at Best Buy run on some different kind of Sprint network? I'm confused here. Ting won't allow my Best Buy phone on their carrier, but somehow DID, and...... ??? I wanna know where some of you are getting your sources from. For now, I'm going to take Google's word that Sprint locked my device. I can't believe I'm seeing some of this.

     

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  • Rich a good place to start is here: https://ting.com/byod if you scroll down to the N5 you will see it clearly says "only from Google Play". For the reasoning, I have no way of knowing for sure but I suspect one bought from Best Buy or from Sprint would be subject to the 1 year waiting period just like any other phone from Sprint. If you want a little history on the Nexus 5 at Ting check out these: https://help.ting.com/entries/28441553-Nexus-5-for-Ting-trailblazers-

    and here https://ting.com/blog/device-update-tings-nexus-5-manifesto/

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  • No, I'm actually finished with this. I've spent hours, if not days, reading, rooting, hacking, flashing, unlocking, all for this stoooopid piece of SH---- phone and I'm not wasting any more of what little time I have trying to make this thing work on another carrier other than one associated with Sprint. This is absolute BULLSH** and I'm not reading up on the history of the Nexus 5, because I HATE IT, I HATE GOOGLE, I HATE MY TING SERVICE BECAUSE IT'S SLOW, I HATE LG AND I DEEPLY HATE SPRINT EVEN MORE WITH EVERY SECOND THAT PASSES BY.

     

    This whole situation seriously negates Google's entire cool, hip and free facade. I can't believe Google would let Sprint do something like this. My wonderful Nexus 5. Usable only on the ONE garbage CDMA carrier in the US that will let them hop on. Un-fu**ing-believable. Not only have I been ripped off and lied to, but dismissed by ALL parties associated with this useless handset.  

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  • Well maybe that's why Ting won't answer why I was able to activate my Nexus with no problems whatsoever. I've only asked 5 times.

    I want this problem addressed. Best Buy, over the phone told me to F--- off unless I bought the geek squad package for another ridiculous amount of money on top of the obscene amount I spent just on the phone. My next trip is to best buy in person to demand a refund, because I don't want another nexus or another Android. Ever. I just want my money back so I can buy an iPhone. I'm sick of Androids. They all suck. I just want a phone that works.

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  • Rich,

    I'm sorry for the hassle you've had to go through and I'm sorry that you've been disappointed in your Ting service.  But, I want to be clear: we didn't lock your device.  If it is locked, it would have shipped from the manufacturer that way.  We have always been as adamant as we possibly can be that we will only activate devices bought from Google Play.  Unfortunately, a small number of devices that are sold through Best Buy and Amazon appear to have ESNs that look to us like Google Play devices.  Yours was one of those, which is why you were able to get past our blacklist.

    All that being said, that doesn't solve your dilemma.  Everything we have seen has shown that even Sprint retail Nexus 5 devices are unlocked (the same was true with early Sprint retail devices that we did our testing with and have since tested with AT&T and T-Mobile SIM cards).  If you haven't already tried it, I would consider  flashing back to a factory image.  We've seen devices behave differently based on which SIM card is in them at first boot, so I'd make sure the MetroPCS SIM card is inserted before you flash.  If you're still having issues, I would also consider trying either an AT&T or a non-MetroPCS T-Mobile SIM card.

    I've also reached out to Sprint on your behalf to see if they can clarify whether your device is or is not locked and, if it is, whether there are any options to do an unlock for domestic use.  I'll let you know as soon as I hear back from them (but I honestly don't know what to expect).  In the meantime, I wouldn't bother with Best Buy if you're outside of your return period.  If you've tried escalating at Google Support and haven't gotten anywhere, I'd try emailing larry.page@google.com and plead your case as calmly as clearly as you can.  (I've personally had luck in getting someone at Google who can fix things in a number of instances just by emailing Larry Page, which is the only reason I recommend giving it a try.)

    I'll get back to you by email once I hear back from Sprint.

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  • Was this issue ever resolved?  Is there any Ting/Nexus 5 problem going overseas and using a GSM sim card, or just plugging in some else's t-mobile GSM card for a while (international or domestic)?

    Also, does a Nexus 5 factory reset mean apps and all settings go away?  That's a totally unacceptable solution.  I want/need to fully understand this before buying a Nexus 5 for use on Ting.

    Thanks

     

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  • @Bruce.  Don't know about your travel issue.  I haven't traveled out of the country with my Nexus 5 yet.

    As far as a factory reset, anytime you factory reset any phone, you will have to reinstall apps and will lose app settings unless you have them backed up.  Of course, you can re-download and install your apps again from the Google Play Store.  Also, Google offers a setting on the Nexus 5 under the Backup menu that will "back up app data, wi-fi passwords, and other settings to Google servers".  However, be advised that not all apps are written to take advantage of this setting.  I don't trust this setting to take care of my backup needs so I use other measures as well.

    It's very easy to root the Nexus 5 and install Titanium Backup.  Then, you can make automatic full backups every night if you wish.  Titanium Backup requires root and is generally considered the best full backup app out there.  Use Wugfresh's Tool Kit to root if you're not familiar with manual methods.  Don't install and set up apps until you root.  The first step in rooting is to unlock the boot loader and that will wipe the phone. 

    The biggest obstacle to backups on the Nexus 5 is that there is no external SD card so you'll need to copy your full backups to your desktop computer or some other means of storage in order to protect them in the event of a phone failure.  I learned this the hard way.  My first Nexus 5 died and there was no way to extract my recent backup files from the internal storage.  With my second phone, I began to routinely copy my backup files to my desktop PC which is somewhat a pain since Google forces the phone to connect as a media device and not as a USB device (copying overwrites file dates and times to the date you are making a copy). I also had issues with some files not being copied even though I selected all files and directories.  I hate the MTM media connection method and wish Google and others would revert back to USB connections.  But, that's not what they want as they drive us further and further into the cloud.

    I've recently purchased a Meenova micro SD card reader.  I plug this into my phone each morning while having coffee and use Root Explorer to copy backups files as well as other important files and directories.  It's pretty slow if you copy everything each day, especially if you have music and photos but Root Explorer makes it pretty easy to "Select All" and then deselect which files and directories don't need to be copied.  I like this card reader.  It's very small and allows me to take a backup method along with me when I travel.

    All in all, I'm happy with the Nexus 5.  It would be a perfect phone IF it had a removable micro SD card AND a removable battery.  I'd probably give it 5 stars even if the battery wasn't removable as long as it came with a micro SD card slot.  Google are you listening?

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  • I actually had a similar issue today.  I tried several roms, and factory resets.  I eventually ended up using the tool/instructions from this thread to get the Nexus 5 back to stock, like really really stock.

    http://forum.xda-developers.com/google-nexus-5/general/tutorial-how-to-flash-factory-images-lg-t2713833

     

    Good luck!

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  • My problem is the opposite.  We just bought a brand new unlocked Nexus 5 phone.  We did not buy it from Amazon, Best Buy or Sprint and the phone is N. America version D820.  One caveat, we didn't buy it from the Play Store, but from a retailer called Beach Camera.  The phone came new, sealed, etc.  We can't activate the phone with Ting with its IMEI number.  I called Play Store and asked if Nexus phones from non-carrier retailers are any different, they said no.  Google only makes 2 versions of the N. America D820 phones, 16GB and 32GB.

    Ting agent ran the IMEI number and said that it was unavailable to be activated, i.e., according to him, that the phone is locked.  How can this be?  The phone is brand new!  I understand if the phone a Sprint Nexus phone, but it is not.

    Any thoughts would be appreciated.

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  • Hey Hoang,

    One of the requirements to activate a device with us is that our network partner needs to have that MEID in their database. That's required to activate a device because it allows us to validate that's a supported model in first place, and have access to some additional information required to connect to your phone, including the phone's model number, MSL, ownership code and so on. That's also one of the  reasons we can only activate Sprint phones.

    The Nexus 5 sold by the Play Store is an exception because those phones have been added to Sprint's database prior to being sold, so our network will recognize them as a device of their own and can connect to them. If you haven't bought it from the Play Store, we won't be able to see your phone's MEID as a compatible Sprint device to validate it and activate it. The activation will fail even though the device itself is the same model number because we can't bypass that initial MEID check. Hope that clears things a bit :)

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  • Hoang,

    Given Felipe's comments, your only hope for activating that phone on Ting is to convince Sprint to add it to their database.  Good luck with that.  If Sprint doesn't cooperate (likely), your best bet is to sell the phone and buy an N5 from the Play Store.

    DC

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  • Thank you Felipe and DC.  Question #1 - Why then Ting, as stated by Ting, cannot activate a Nexus phone bought from Sprint (since it's already in Sprint's database)?  Secondly, I am currently with Sprint.  Is it possible if I can activate my recently bought Nexus phone with Sprint (off contract of course), then bring it over to Ting later?

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  • Hoang,

    Sprint limits Ting in bringing over Sprint purchased phones until 1 year after the device has been available on Sprint.  Other than Sprint's restrictions, there is no technical reason Ting can't activate a Nexus phone bought from Sprint.  Sprint acquired the Nexus 5 in November of last year so hopefully you would only have wait a couple of months before being able to activate a Sprint purchased Nexus 5 on Ting.

    DC

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  • Hoang,

    There is a post in this thread quoting  google support saying some Nexus 5 phones bought from outside Google Play are locked to Sprint.

    If Sprint follows theor policy for other phones, they *may* allow these phones after Sprint has sold the Nexus 5 for a year. This is only a guess, though.

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  • Thanks DC and Bruce.

    As for my recently bought Nexus 5 phone (that was not bought via Google Play and apparently not on Sprint database)...  Can I activate this phone with Sprint (as I am currently a Sprint customer)?  Or will I run into the same problem as when I tried activating with Ting?

    DC, as for begging Sprint to add the phone into its database.  Who do I beg to?  The Sprint store?  Who should I call?  Other than Ghostbusters?

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  • If your vendor said it is a Sprint phone, then it should work on a Sprint account if it has a Sprint SIM. If it does not work, you can do back to your vendor for a refund

    I do not know how it would behave with a Ting SIM.

    That would not help you getting it to Ting, though.

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  • The vendor never specified that it's a Sprint phone (or not a Sprint phone).  My understanding is that all Nexus phones are the same, except that, as Felipe recently pointed out, Nexus phones sold by Play Store and Sprint (and its affiliated vendors) are listed on the Sprint database, hence one can activate it with Ting.

    Evidently, the phone I bought is not listed on such database, hence Ting couldn't activate it.

    My question is: can I bring this (apparently non-Sprint) phone to the Sprint store and have it activated with Sprint -- since I'm already a customer maybe they'll jump hoops for me -- and then the phone would be on its database and thus can then be activated with Ting in the future.

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  • Sprint would likely require you to add the Nexus5 to your Sprint contract. I do not think it is likely that Sprint would allow it to be BYOD until they choose to allow all locked Nexus 5 too, if they even choose to do that.

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  • I'm a Sprint customer, but I'm out of contract with them and free to go wherever I want penalty-free. I could say to them, activate this N5 or I'm going to another carrier (T-Mobile...) with it.  I paid retail price for the phone.  Why would they lock an unlocked device?  Is that not illegal?

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  • @ Hoang Duong:

    I wouldn't bother wasting your time trying to reason with Sprint over anything. Their policy states that the device in question (your nexus 5) must be active with Sprint service for some time, 90 days I believe, before they'll move it in the system so it can be registered with Ting. Sprint CSRs are trained to simply say no to any requests except for making a payment. The headaches you'll get from Sprint aren't worth the fight for very minimal overall savings moving to Ting.

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  • Rich,

    You are most likely right.  Sprint CSR are really just robots reading off lines from manuals and have zero tech knowledge.  It's not worth the headaches.  I'm with Ting right now and porting my Note 2 from Sprint over was painless.  I'm trying to get my friend who I bought the N5 for on Ting

    I blame the activation dilemma I have on Ting.  While on their website, they did link the N5 to the Google Play Store, they should ALSO state clearly that only N5 bought from the Play Store will be activatable with Ting.  To a budget-minded customer like myself who was able to buy a brand new N5 that cost $75 less than from the Play Store, I got screwed with the activation with Ting, just because there was no indication on the website.  I only discovered this issue after the fact and by digging through forums.

    But I take this problem as a blessing in disguise because in the process of trying to find solutions, I have discovered Cricket Wireless.  My friend would be on a superior network (AT&T) for $35/mo. flat.  Or he could go for Metro PCS (T-Mobile network, again superior to Sprint) for $40/mo.  The bill on Ting for him would be the same given his normal usage, but with the other carriers, everything will be unlimited.

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  • This page is quite clear https://ting.com/byod/find

    -

    Nexus 5 

    (only from Google Play)
    REQUIRES MICRO SIM

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  • Bruce,

    Sorry, your links don't dispute my claim that Ting is not clear enough (or even at all) with the N5 having to be purchased directly from GP.

    "Devices from other carriers (AT&T, T-Mobile, Verizon, Boost, Virgin, etc.) are not compatible with the Ting network.

    The above quotes apply to their phones in general, not N5.  Even so, my brand new N5 is not from other carriers.  It was bought from a retail store not affiliated with any of the carriers, exactly the same model as one from GP.  I even called Google and they confirmed that all N5 phones sold in N. America are exactly the same.  That's the beauty of N5.  It is an unlocked phone.  No where in your other links does it say that the N5 has to be bought from GP and GP only.  I do not see your "(only from Google Play)" quote anywhere on the site.  I see one that say "new from Google Play".

    How on earth would I have known that only the N5 from GP are listed on the Sprint database?  I don't even know that there's such a list.  Who would have known that Google Play has a relationship with Sprint that they would list their phones on Sprint database, when the exact same phone sold from other retailers are not?  When I tried to activate the phone, the Ting agent on the phone told me that my phone is not on a activatable database therefore it is "locked" and it's probably not clear from a previous carrier, which is completely untrue.  Even an employee of Ting doesn't know the process.  Even he doesn't even know that there's a "Sprint database" that only stores N5 phones sold by GP.  The impression that the website gave me w/ regards to the N5 is that it's best to buy the phone from GP because it can be certain that it's unlocked, not because only these phones are on some database.  So even if I buy a brand new N5 directly from its manufacturer LG, when I am 100% sure that it's unlocked, it wouldn't activate with Ting.

    Again, I'm talking about the unlocked Nexus 5, not other Ting phones in general.

    As I said, water under the dam, but I think Ting should be more explicit about where one must buy the N5 from.  And I am a little miffed that I paid $14 SIM card from Ting that is now useless.  Can I get a refund?  LOL.  Most likely not.

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  • Hi Hoang,

    Everywhere we've advertised support for BYOD'ing the Nexus 5, we've tried to be as explicit as possible that it needs to come from the Google Play Store.  We have no interest in you getting or buying a device that can't come to Ting, which is why we try our darnedest to make ting.com/byod as friendly and as comprehensive as humanly possible.  Your case is a little different, as your retailer sold you a model that was only intended to be sold outside the United States (the D821 model, rather than the D820).  Since you only bought it a few days ago, I'd reach back out to the retailer and see if you can try to return it.

    I would have refunded the SIM card when I reached out before, but I didn't see an order for one on your main Ting account.  Feel free to send me an email along with the email address you ordered the SIM card with and I'll take care of that.

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  • Justin,

    Good catch! I missed that!. The International phone radios do not even support the Sprint network. The North American phone is what is needed.

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  • Justen,

    As i said in my reply email to you...  My phone is D820 NOT D821.  That's what it says on the retailer's website, that's what it says on the sealed box with the corresponding IMEI #, that's what it says when I go to phone status and checked.  D821 is not available to buy in the U.S.  I bought the phone from a U.S. retailer.  They've sold thousands of these phones from New Jersey.  The site you used to check on the model of my phone is simply not reliable.  To confirm, I did a check and put in my IMEI number for my Sprint Galaxy Note 2 and it came up N7100, which is an international version, when it should have said SPH L900.  So as I said, the site you used to check is simply wrong and unreliable  Please use it with a grain of salt.  Another proof that Ting CSR is not fully informed either.

    I am a very savvy tech and phone user.  I comb through the website before buying a phone.  Ting is simply not explicit enough in this regard.  Nowhere in your site it says that the N5 needs to come from Play Store.  Yes, you've provided a link for us to go there, but you don't dissuade us from buying it anywhere else.  You need to be more explicit with regards to the N5 because it is uniquely an unlocked phone with both GSM and CDMA capabilities.  In Ting's site, it went on and on about its versatility, how we can go back and forth between different carriers with it.  Apparently only the N5 from GP is that versatile.  All you have to do is put in a language in the N5 page and says:  "Only Nexus 5 phones bought from Google Play are activatable on Ting".  If I had seen that even once, I wouldn't have bought it from anywhere else.

    The SIM card we bought was through my friend's account since the phone would have been for him to use.  His name is Patrick Duran.  Please let me know how he can go about to get a refund for the SIM card we bought from Ting.

    Thanks for your help!

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  • Hi, again, Hoang,

    If at all possible, I'd reach back out to the retailer and see if you can return it.  We don't have the ability to add devices to the Sprint database, unfortunately.  I wish there was more that I could do to help you get up and running.

    I've gone ahead and refunded that SIM card purchase back to Patrick.  It usually takes a few business days for that to complete.

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  • Even if the Ting CSR is not 100% knowledgeable, they are 100% nice and accommodating.  Thank you, Justen, for the refund process.

    Unfortunately, the retailer is pretty strict about their phone return policy, short of them sending us a malfunctioning phone (it's not) or a wrong model (it's not), it would be a futile effort to ask for a refund.  We would have to go to other carriers and activate this N5 phone.  Maybe in the future when Sprint will drop this senseless controlling database (the other carriers don't have this database for the N5, why does Sprint?); or when Ting isn't reliant on this Sprint restriction, then we'll consider to give this N5 a Ting home.

    Cheers!

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  • How about replacing the Sprint SIM with the MetroPCS SIM, then doing a carrier wipe? Dial *#*#72786#*#* to perform the wipe. It will clear Sprint's carrier data, and the MetroPCS SIM can program the phone, if everything works out.

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