Um, what did you guys do to my Nexus 5??

After recently deactivating my Nexus 5 with you guys, I'm left with a REALLY expensive handset that now refuses to accept ANY GSM cards, and I'm stuck with Sprint being the only carrier that my phone will even acknowledge. Did the initial activation with your service flash some kind of carrier lock on my phone? I would really appreciate if somebody from Ting could clarify this for me, and quickly....

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72 comments
  • Sell the phone, dude.  Why deal with the headaches?

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  • A little late to be commenting, but thought I would chime in.

    @Rich Parsons - I cannot comment on your problem. I too am a fairly knowledgable tech person, having experience with roming and the like and I am currently having trouble just connecting a newly bought N5 from the Play store on Sprint! The MEID # has been recognized in Sprints system multiple times (since I've had to switch back and forth so that I can use my older S3 for regular daily activities in between dealing with this BS). My phone just won't connect to the network. The codes they have given me to put into the dialpad to force/refresh an update of the network just don't work. I have not tried flashing original Google images or anything since this is 2 days brand new and I don't want to get into the problem of me having tampered with it and now it's my fault. I don't see APN, phone #, signal, nothing...

    @Hoang Duong

    I don't mean to sound obvious, but I just haven't seen this addressed yet. The IMEI# is 15 digits vs the MEID# which is 14. Just drop the last digit off the IMEI# and you now have the MEID#. Give Ting the MEID#, not IMEI#.

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  • Tony,

    Are you trying this on Sprint ot Ting? I found Ting very helpful when I activated my Nexus 5. Did you power the phone on before you inserted the SIM? It is recommended not to do that so I waitind until I got my SIM inserted.

    Perhaps a Factory Reset or reflashing the stock ROM from Google would help. I think I was on 4.2.2 when I activated on Ting.

     

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  • Does this mean I'm totally SOL?  Google Play store was OUT of the Nexus 5 and had NO idea when they'd get more, IF they'd get more, and I couldn't back-order one either.  So I bought one through Amazon and now I can't activate it using MEID or IMEI, but Ting THINKS that's because their activation system is down.  Now I'm waiting impatiently for the activation system to come back up, and reading this it looks like my phone may not even be workable?  Despite the fact that I emailed Ting prior to buying with a link to the Amazon listing and the tech support guy said it should be fine.

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  • UPDATE:  I am indeed totally SOL.

    Let's make this plain and clear, folks.  IF YOU DON'T BUY THE NEXUS 5 DIRECTLY FROM THE GOOGLE PLAY STORE, IT WON'T WORK ON TING.  If you buy it from Best Buy, NOPE.  If you buy it on Amazon, NOPE.  If you buy it from Joe The Schmoe in the Walmart parking lot, UNLESS HE BOUGHT IT FROM THE GOOGLE PLAY STORE, NOPE.

    Ting seems to be having a problem making this plain.  If it were me, I'd make darn sure people knew and weren't wasting their money buying it elsewhere, since this is supposed to be about saving money.

    Hoang, buddy, I feel your pain.

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  • @TIng -

    While the information is on your site, finding it isn't the easiest thing to do if you don't already know where to look.

    To find this Nexus 5 disclaimer:

    1. the customer must go to the BYOD page (https://ting.com/byod)
    2. click  I am still looking for a device which takes them to (https://ting.com/byod/find)
    3. close the popup
    4. then an image of four phones is shown with the Only From Google Play text displayed
    • or the customer has to scroll all the way down to LG (even though I knew better, I was still looking for Google)

    • find Nexus 5 - where it again says (Google Play only)

    On the standard BYOD page:

    1. The customer can select their provider and choose from Sprint, Verizon, ATT, TMobile, and Other.
    2. Choose Other > Go it alone
    3. This directs you to the byod list > see #4 above

    While I typically side with Ting on things like this, in this case, I think their confusion may actually be warranted.

     

    Richard

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  • I believe Google has said the Nexus 5 will continue to be sold, alongside the Nexus 6.  Nexus 5 devices sold by the North American Google Play store should continue to be fine for Ting.  But, Space Cowboy is right that Sprint-edition Nexus 5 devices sold by Best Buy and Sprint retail should officially be able to come over in the next week or so.

    Unfortunately, Nexus 5 devices sold by T-Mobile (even though they are model D820) and Nexus 5 model D821 are not compatible, and that isn't likely to change.  If we could activate those devices, we would.

    If you're buying from elsewhere than Google Play (and especially via the secondhand market), the BYOD prime directive still applies: check the ESN first on ting.com/byod before you pay for the device.  Unless an Amazon or eBay listing specifically says "clean ESN" and Sprint-compatible — and you have some sort of buyer protection in place to ensure that — you should stick with Google Play.

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  • Why is Ting still charging me for service? I thought we settled and closed this crap months ago.

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  • I'm wondering why some of you are having issues with a Sprint branded N5, mine slipped through Ting activation with no problem, although I wish it was blocked.

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  • Hey Rich,

    It looks like the line we used to handle the unlock request for your Nexus 5 stayed active but dormant.  I'll email you so we can take care of that line for you.  I'm sorry for the hassle!

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  • Why are you guys still emailing me.... Please remove me from mailing list.

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  • Hi Rich! The only message it looks like we would have sent you was a recent reminder letting customers know that they would need to reset their passwords. You shouldn't get any further messages from Ting. Take care!

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