Ting is a rip off

I bought a Galaxy S3 and joined ting from advice from the Joe Rogan experience podcast. I wasn't sure because I was already satisfied with Virgin mobile but I used the savings calculator which assured me I would save money.

My average bill is $70 and the most I could spend at virgin was $55. I might as well get a contract and a Galaxy S5 for free. Unless something can be done I will continue to give this company terrible reviews and I believe that is false advertisement.

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Comments

16 comments
  • Hi Samuel, I'm sorry that you feel that way. The Savings Calculator is a very valuable tool for predicting your potential bills based on your previous usage. If your usage changes of course, then your actual bill will be different. The Rates page demonstrates exactly what kinds of charges someone will have based on their usage, no false advertising or hidden fees. We try our best to keep customers informed about their usage during their billing cycle, with the Dashboard and our Alerts system. If you'd like to discuss your specific usage, then please get in touch with  Help Request and we'd be more than happy to go over things in more detail. 

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  • Hi Samuel,  I'm sorry to hear that Ting does not work for you. I'm sure that if your usage stays within the savings calculator that you will not have a problem with your bill. I have been a Ting customer since May of 2012 which makes me a Ting customer for over 2 years. I have 2 device 1 for me and 1 for my spouse and our bill is consistently $25 and a few pennies a month and sometimes it goes down to $18.  We currently have the (M) voice and (S) data plan. I cancelled the text plan as I use Google Voice for text messages since we don't text much.  I have recommended Ting to friends and family and most of them when they look at the savings calculator realized that Ting is not for them as they like to be streaming data and stay connected all the time. One of my relative who tried ting was also able to save but have to switch provider after she added her teenage daughter to her plan. Her daughter thinks that everything is unlimited and does not know how to watch her usage even after being told to do so. Her bill jumps around so much that she ended up going back to T-mobile which is more expensive but have unlimited talk, text and data just to have that piece of mind and regular monthly bill.  

    Ting is great if you know exactly what your usage is. You can try Republic wireless for unlimited talk, text and 3G for $25/month or with 4G for $40/month but you have no option on phone and also you may need to check if they still have the policy where you need to use more wifi than data or they can kick you out. I have been looking at republic wireless before signing up with Ting and I could say that I am happy with my decision to go with Ting. 

    If you are not happy with Ting, I'm sure that a lot of Ting members here are more than happy to buy your Galaxy S3. I am also looking at upgrading my LG Optimus S to the newer phone and the S3 is currently one of my option but I'm still hoping that ting will release the S4 mini for BYOD as I like smaller device.  

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  • Samuel,

    There are many happy customers who are saving money and are happy here. I now have 4 devices on Ting and an paying a little more than I did with 1 phone on Sprint.

    Ting is not for everybody and they make that clear. Their market research indicates that 98% of cell phone users could save money with Ting.

    Ting makes it easy to see if they will save you money with their Savings calculator. You cannot blame Ting if you did not do your research beforehand.

    Perhaps, Joe Rogan gave bad advice. I don't know I do know that you cannot blame Ting because you followed Joe's advice.

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  • Samuel,  I am one of those happy customers Bruce mentioned. I think you will find it hard to blame Ting for a high bill, or to get that argument to gain traction at least. Ting's billing is about as plain and simple as it comes. That being said its not for everyone but you can't say that Ting is not straight up in what they do and how they do it. I have put my wife's billing into the savings calculator and it plainly tells me that we would not be better off at Ting. So I think blaming Ting is not the solution to your issue. By the way the beauty of a service like Ting is if it isn't for you all you have to do is go elsewhere.

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  • Just to head off any criticism, the Ting Army are just a group of users that advie Ting and help test new features.

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  • Did you underestimate your usage needs when you were using the savings calculator? Do you know what your usage needs are?

    Have you changed your usage habits since signing up with ting? Is your new phone using data without your knowledge?

    If you honestly want to know why your bill is higher than expected, look at your usage stats.

     

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  • Good point.

    When I added my home phone to Ting, my bill increased much more than I expected, but that was because we underestimated the minutes we were using. I could not blame Ting for that.

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  • I had three phones on Sprint costing me about $200 per month.  My adult daughter was the heavy user.  My wife and I use much less.

    We moved my phone and my wife's to Ting.  My daughter will fend for herself.  We're saving a considerable amount of money.  Ting is not a rip-off.  Ting isn't for everybody.  It is usage-based billing.  If you're a heavy user, it's probably better to stay with a more traditional carrier.

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  • That is a good point. I came from Verizon, and their billing makes it difficult to see how much of anything you are using.

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  • I am a new Ting customer and wanted to give my two cents...

    First off, you need to understand your voice, messages, and data usage before moving over to Ting, or any capped service. Once you figure this out, there should be NO surprises what your monthly bill will be. That is, unless you are inept at basic math. If you are a heavy voice and mobile data user, Ting is NOT for you. If you understand the options to reduce your usage, then you can save a lot of money by using Ting.

    I am coming from a Verizon unlimited family plan to a individual Ting plan. After 4 years with on this Verizon plan I finally woke up and realized that I could easily reduce my data and text usage by about 90%. After all, Ting is about saving money, and to do this you will have to conserve and use your phone smartly/differently. I have gone from a decent $67/mo with Verizon to $35/mo with Ting. Sure I do not have unlimited data anymore; but I am saving a lot of money. If I compared Ting with a verizon individual plan, these saving would be even greater than my example above.

    1)  I have Wifi at home, at work, and at all my friends and family houses. So I immediately knew I would be able to supplement most of my data usage with Wifi.

    2)  I have set all my apps to only download when on Wifi (in the settings of most apps), pinned/downloaded all my favorite music from Google Music for playing on the go.

    3) setup my favorite friends and family members with Google Hangouts, so I can use Wifi/Data to send most of my text conversations - reduce Messages consumption.

    One thing to really look forward to is Wifi calling. Google is said to be implementing it directly into Hangouts soon for Android (already available for iOS). This should help reduce voice minutes too if you are looking to lower the monthly bill. Ting has said they are officially looking at bringing an option of their own too. 

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  • Hey Samuel,  sorry that Ting isn't working out for you, but as mentioned, they are very upfront with how their pricing works based on usage.  If you have really high usage, or you started using a lot more data/texts/minutes since moving to Ting, then it might not be the best deal.  I am saving about $55/mo over my previous provider because I'm not paying for all that Voice and Data I'm not using.

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  • What part of you pay for what you use didn't you understand?  Nothing is hidden.   If your spending $70 per line for your phone, you should probably move to another carrier.  Ting doesn't ding you for that.  I've got 7 lines with Ting.  And I have some that I would probably save money on elsewhere (just not every month).  Figure I'm saving 100-150 per month over all.  Ting isn't for everybody.  No reason to pay for what you don't use,  but you will pay for what you do use.  I like that.

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  • Samuel:

    I am a relatively new user also and I new going in that some months when our son calls that my voice minutes would go over my target. The point everyone are making is that like any product you have to read

      the website and do all homework.  I got my past usage off of my Sprint bill and added in that I would have to pay for the data usage which was included on my old Sprint Vision plan.  As an older individual who

     does not yak on the phone all the time and never use texting, Ting is perfect fit.  My old sprint bill was $80 per month and I could not have a hotspot for my laptop.  This month because I was on vacation and used

    the hotspot for my laptop I used a lot more data so bill for for wife and I's Galaxy S2s is $35. Hell of a savings. 

    I convinced my friend across the street to switch from T Mobile to Ting and I kept telling him it was not for people who are on phone all the time.  Well he finally switched and his bill is running over $65 a month for two phones and he is still tickled to death. It is still much less than T mobile and it ended up he is talking why more than before because the service is actually better.  When I told him I was sorry and that this was why I had told him Ting was for a special group of people, he shot back that he understood and was super happy with Ting.  He since called customer support at Ting about sending pictures and afterward he was

     really happy because he said it was the first time he actually got an english speaking Rep and did so in just a matter of seconds.  He said the customer service was the best he had had from any company in a very long time.  So just remember you have to fit Tings business model. As you have already been told, there are thousands of people like us that absolutely love the way Ting works.

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  • Hi Samuel.

    I too am happy with Ting. I had been paying over 100 a month for "unlimited" everything before. Ting let me bring my Sprint phone here, activated me immediately, and my bill has NEVER been more than 30 a month since! It IS mostly for users who either don't use it much or can learn to rely on Google Voice for texting and some phone calls. Also helps if you have an Iphone, because you can use imessage to text your other iphone buddies, or use facetime audio to call them via wifi. Ting is NOT for those who completely rely on their phone's provider for service, if they are heavy users. It's for those of us who are innovative enough to spread usage around. If that's not you, don't bash the company, they are definitely NOT a ripoff, best service I've had ever, with an iphone!

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  • My 4 smartphones on Sprint would be $210 per month. We average $60/month on Ting. I just have to make sure I'm using WiFi when at home and work, and set my music app to not stream from the cloud unless I'm on WiFi. With Google Music I "pin" my playlists so that those songs stay local on the phone and I can play them when not on WiFi. Would it be nicer to have unlimited data on the other networks and not worry about it? Sure -- but is that really worth an extra $150 per month? No -- I'll stay with Ting and manage my own data usage. Even if I use a lot of data once in awhile, it ends up only being another $10 or so on the bill. Not sure how Ting can be called a rip-off. For a multi-phone plan, you can't beat Ting. For a single phone plan, depending on your usage habits, Virgin may be slightly better, but my understanding is that with Virgin your data speed is reduced as you use more and more data. I haven't confirmed that, but that is what I heard. Unlimited plans have to do that, otherwise the data towers would be overwhelmed.

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  • Samuel, one way Ting customers save money is by using wifi whenever possible and keeping an eye on their data use. If you are used to a flat rate plan, you're probably not used to doing that.

    As for "false advertisement," Ting is the most open and transparent cell company I've ever seen. They let you see exactly what you'd pay, based on your actual past use, and let you see exactly what you're actual use is once you sign up. It's up to you to provide your data and do the math though.

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