contact info for the FCC

The new rules enacted by CITA this month were (supposedly) meant to allow greater consumer choice and foster competition in the cellphone industry. Judging by the firestorm of discussions here on Ting, and increasingly elsewhere, sprint obviously has found a way to exploit the new rules to do just the opposite; reduce competition and limit choice, particularly from the MVNO and used device markets. I find it hard to believe that this is simply a "poor implementation of the policy".

For anyone interested in making their complaints heard, the FCC might be a good place to start. https://www.fcc.gov/device-unlocking-faq

From their website:

Contact the FCC

You have multiple options for contacting the FCC:

  • Online: Consumer Help Center
  • By phone: 1-888-CALL-FCC (1-888-225-5322); TTY: 1-888-TELL-FCC (1-888-835-5322)
  • By mail:

Federal Communications Commission

Consumer and Governmental Affairs Bureau

Consumer Inquiries and Complaints Division

445 12th Street, S.W.

Washington, DC 20554

 

P.S. it might be nice if someone from Ting could chime in here (anonymously, if necessary) and give some advice on how a complaint to the FCC might be worded to send a strong, yet accurate message on the subject.

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  • Perhaps the CTIA should be the one to sanction Sprint since no law is (yet) involved. All the FCC will do is hassle the CTIA due to implementation of their voluntary guidelines..

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