GSM public beta discussion

(If you haven't already, head over and purchase your Ting GSM X1 SIM card.  Once it is delivered (expeditiously), you'll be ready to go!)

Thanks for taking part in the public beta for our GSM service!  There are a few things that aren't yet ready, so we wanted to be sure to point those out...

 

  • International long distance.  For now, you'll need to use an alternative service like Google Voice or Skype.  We're working on offering considerably better rates for calling overseas, so we promise it's worth the wait.  You can now enable international long distance for your GSM lines in your account dashboard.  Rates are the same as on GSM, although we're still aiming to lower international long distance rates for both CDMA and GSM later this year.
  • International roaming.  GSM opens up a lot more doors for customers in terms of travelling abroad.  We still think your best bet is to use an unlocked device with a local SIM or a service like KnowRoaming.  But we will offer international roaming in the near future.  (Keep in mind the rates will be different from our CDMA international roaming rates.)
  • Mobile apps.  Our iOS and Android apps do not yet support making settings changes for your GSM lines.  Updates will be pushed to the App Store and the Play Store later today, but it may take a few days for those revisions to get approved.  In the meantime, head over to your web dashboard for any GSM device settings changes.  Our iOS and Android apps have been updated to support making settings changes for your GSM lines.
  • Account dashboard.  We're still working on the best ways to handle GSM device settings on your account dashboard.  Also, MMS cannot currently be disabled from your dashboard.
  • Caller ID. Outgoing Caller ID Name cannot currently be updated. We'll update when the option becomes available.
  • iPhone features.  Certain iPhone features, including visual voicemail, Wi-Fi Calling, and group messaging are not yet supported.  We hope to offer these options later this year, but we don't yet have a definitive timeframe.  (If these features are critical to you, they are supported on our CDMA network.)  For more on using your iPhone with our GSM service, please see here.
  • Wi-Fi Calling.  If you have a device with firmware that supports the Wi-Fi Calling feature provided by our GSM network partner, it should now work once it is enabled on your account dashboard.  It may take up to 24 hours for the feature to fully provision to your device.  Please keep in mind, Wi-Fi Calling minutes and messages still charge at the same normal rate as a tower-based call or minute.  Wi-Fi Calling is still very much a work in progress, but a number of our customers have found it to be helpful for improving coverage indoors.

 

If you're having some issues finding the correct place to update APN settings for your specific device, our activation series covers a wide range.  If you come across one that we haven't documented but you manage to get it working, we'd love it if you could share your steps here for us to kindly borrow.  ;)  If you're wondering about the compatibility of a specific device, take a look at our article here and be sure to use our compatibility checker.

Last but not least, we're here to help.  If you run into issues, please share what's going on here.  Either a Ting team member or one of your fellow customers almost certainly has the answers.  If something is seriously broken and it's getting in the way of what you need to get done, please get in touch with us via the normal channels so we can help right away.  Our first GSM activations were almost three months ago.  Our first beta customers joined over a month ago.  Things are quite stable, but we're still tweaking and perfecting everywhere we can.

Without any further ado, we'd really love to hear how things go for you, both during and after your activation.  Thanks for being a part of our GSM beta!

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Comments

491 comments
  • I thought the carrier name came from the APN.  I have no idea how to change the APN on iOS.

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  • @bruce osborne yup, i did. Everything works fine (other than MMS, but I'm not sure if that isn't because the 4S doesn't have 3g and my service bounces form gprs and edge), and there isn't anything in there as far as the carrier name goes.

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  • On Android you name your APN settings. You do not do that on Apple iOS. I thought my wife's iPhone 5 showed Ting, though.

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  • Two items I'm noticing: "flapping" of service/no service and MMS will not send in a timely manner if at all.  I have an Android phone, Nexus 6, recently purchased unlocked from the Google Play Store and I've tried IP4, IP6, and IP4/6 in my APN Settings and the services still comes and goes.  I have services on the couch, but not ten feet away by the refrigerator.  Are others seeing this? Coverage map indicates signal is "excellent."   I also am having trouble sending any MMS (either real slow or not sending) using the Google Hangouts app, Google Messenger App, or a whole host of other third party apps.  I've noted a possible issue with the Messenger app on the Google forums, but others are successful in sending MMS using Hangouts or another third party app.  I'm not.  Neither is my wife.  I assume this is a Ting GMS issue?  

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  • I have successfully send MMS with Hangouts on my Nexus 5 when I had Android 5.0. I have not tested MMS with 5.1 since I rarely use MMS.

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  • Noah - I have a nexus 6 and I am not seeing the issues you are, but others have reported the network flapping.  I do go in and out of service at my house, but I am in a slight dead spot.  I mostly get edge, sometimes I get hspa.  I assume my issue is the lack of coverage at my house because as soon as I leave the neighborhood, the service is fine and I am in service the entire time.  Also no issue with mms.  I use the google messenger app.  it is slow to send at my house when I am on edge, but that is expected since it is a slow data connection.  if I am in LTE or HSPA, the MMS sends almost immediately. 

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  • Today being the 16th, I just had calls from the 13th added to my account status.  Is three days typical for the lag between usage and appearance on record? 

    Also, since this thread is just a grand pile of many threads, I'll double-up.  My T-Mobile Microsoft Lumia 635 congratulated me on my first Wi-Fi call on Friday.  Everything I've read leads be to believe that this feature is still unsupported.  Did I really make a Wi-Fi call?

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  • Todd - I have seen delays in reporting by 1 day, not 3.  We would need someone from Ting staff to comment on that amount of delay. 

    As for wifi calling, yes wifi calling is supported as long as you have a phone that is compatible.  Sounds like you do.  Remember that wifi calling counts as regular minutes.  

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  • Hi Chris, I'm experiencing the same delay as well. In the beginning, mine was showing only one or two phone calls I made on 13th; till this afternoon, after I chat with a Ting staff, it started to display more usage. However, I did make more phone call throughout the weekend but no usage updated on my dashboard. Also, it looks like the alert won't work properly if the usage is not shown on the dashboard.

    My other question commented here earlier was when dialing 123, it didn't bring me to my voicemail; instead, it brought me to 911, an emergency call. However, on the outgoing call record on my phone, it showed 123. If this is the case, the instruction provided by Ting would be misleading.

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  • Just ported my One Plus One from T-mobile to Ting. Amazed that activation was almost instantaneous!  So far everything seems to be working fine. Ookla Speedtest clocked my LTE response at  7.30 Mb download, 9.43 upload with a 160 ms ping. For comparison with Wi-Fi I get 17.85 down, 1.46 up and 29 ms with Hawaiian Telcom's basic high speed internet. For anyone else in the 808 I got my LTE results in upper Makakilo.

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  • @James, that's my concern - the notifications come three days after usage which means alerts would be nearly useless. @Ting, is this delay normal, and more importantly, expected to be part of the service when in achieves general release status?

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  • Our GSM network partner is currently experiencing issues with reporting delays.  They're working to resolve it as quickly as they can (it is not only impacting Ting).  This is the first time we've seen a delay greater than a few hours since we've been using their production platforms (starting back in December).  If you went from one tier to another this weekend or today due to delays in usage alerts triggering, email our support folks and reference my note here and we'll credit you the difference.

    James: The 123 shortcut is a common way to access voicemail on our GSM network partner.  But some devices, especially (but not exclusively) those designed for international markets, understandably treat it as an alias for 911.  In your case, you could try pressing and holding the number 1 key or directly dialing 805-MESSAGE (805-637-7243) instead.

    For those of you encountering frequent network switching on Nexus 6 devices, could you try setting up an IPv6 APN with all the normal data APN types and a separate one just for MMS set to IPv4?  That should help return the data network to stability while still allowing you to send and receive MMS promptly.

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  • @Justen  Thanks for the quick reply.  Good to know that this is not expected to be the standard for GSM usage reporting.  Even if it were, it would not be enough to make me go back to my HTC phone on Sprint.  The GSM signal in my area seems to be equally strong, so there haven't been any negatives to the move so far.

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  • @Justen,

    Actually, early on in the private beta, my first usage did not show up until several days later, appearing on the following month's bill resulting in higher bucket usage.

    Since it was very early in the private beta. I assumed it was just start-up hiccups.

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  • @Justen...Re: setting one APN for mms and another for the other APN types, we'd have two Ting APN names now, one with only APN type mms and IPv4 and one with all other APN types and IPv6? Just clarifying.

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  • Bruce: That was because we hadn't finished building the engine that crunches your usage (i.e. that was us, not our GSM network partner).  That's why only a small group from the Ting Army were part of that beta, since I had to manually make sure someone hadn't gone wild each day.  :)

    Noah: That's right.  But, for clarity's sake, you might want to name one Ting Data and one Ting MMS.

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  • Not sure if this is happening to everyone but since i switched to ting gsm i have had a huge increase in spam calls.  When i look up the number, almost everyone responding has tmobile.  Not sure if they got hacked or if tmobile is selling our numbers to solicitors.  

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  • Daniel: We've ported quite a few of our internal numbers from CDMA to GSM and haven't noticed any increase (or decrease) in unsolicited calls.  Hopefully more of a coincidence than a coordinated hacking of the third or fourth largest wireless carriers in the country.

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  • Understood, was just wondering if anyone else was experiencing the same of if it was coincidence.  Although being a big company and being hacked is nothing new (ahem sony, target, microsoft etc.) :)

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  • @Daniel, Justen - I have not received any SPAM calls since moving to GSM.  And I'm very nearly a perfect control group member, as including myself there are only three people who know my "real" number - I exclusively give my Google Voice # to non-family.

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  • Ah, I see...here is the info on wifi calling that I'd been looking for. I'd wanted it because I get lousy signal at home (with ALL carriers). T-Mo does seem the worst, though. No one else in my complex has this problem, so I guess it's just some peculiarity of placement here.

    Anyway, the switch to GSM worked 100% smoothly for me. No problems whatsoever, and at least I have better signal at work now. :-)

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  • I switched to ting about a month ago. I have a T-mobile galaxys2 phone, using Metropcs. The change was painless, got my card and followed instructions and ported my number(no problem), finished the details and was told it may take up to 24 hours to complete the process. However 15 mins later, I got a txt on my phone and was ready to go. Thanks Ting.

    I am very satisfied so far, but I do have a couple of minor issues. 

    1. Two times all my text messages disappeared. The first time, I had my sister to resend a text and all my texts came back. The second time, i got the same message(no text). This time I closed text and tried again and they returned.

    2. Today I tried to check my voice mail for messages, and it was temporarily unavailable, however I just checked and everything is fine now(30 minutes later).

    To me these are no big issues, just wondering if anyone else has the same issues.

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  • Is anyone using a 1st-generation (2013) Moto X on either ting or T-Mobile?

    LTE almost never works for me on Ting using a model XT1053 I bought on ebay.   So if someone has success with this phone on T-Mobile, it would indicate a possible problem in Ting's MVNO provisioning.   Of course, I'd also like to hear from anyone who has success on Ting with this phone!

    For me,  "4GLTE" shows in the status line but absolutely no data flows -- searches get "Can't contact Google right now" and Chrome and Firefox just hang.   In the quick settings screen, the mobile network box shows TING 4GLTE in orange instead of white.    The problem occurs anywhere, including in San Francisco with a solid 4 bars of signal strength.   If I change MobileNetworks->Preferred network type to "2G Only" then data always works, but of course it's very slow.  The phone does not have a "3G only" setting even though it should support 3G (I've never seen "3G" in the status bar either).

    I know the phone can work with Ting because on a very few occasions it has (and the quick settings screen showed TING 4GLTE in white rather than organge).  However rebooting the phone or toggling Airplane Mode on & off made the phone revert to it's "stuck" state where no data flows, and it does not fall back to a slower connection.   I tried rebooting & toggling in San Francisco with 4 bars showing but it never worked.  So it does not seem to have anything to do with signal strength.   I suspect there is a glitch during the initial "handshake" hen setting up an LTE connection, and if the glitch occurs it can not recover.

    I love this phone.  I hope I don't have to dump it!

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  • James,

    Some people have ha good luck setting the phone to IPv4 only. A few others found IPv6 only works better.

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  • James, I didn't try the Moto X, 1st gen (I hope they stop reusing the names from year to year) model XT1053 on Ting but I used it for more than a year on T-Mobile and I was getting LTE all the time in my area.

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  • David Crowell, I might have stumbled into a possible fix for our tethering issue.  I was in the Ting dashboard, going over settings for my device when I decided to disable data tethering there to see what happens.  Well, I was then able to get out onto the Internet from my tablet just fine.  Give that a try.  Hope it works for you too.

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  • james, i am also seeing intermittent lte connectivity around san francisco.  signal strength does not seem to matter.  i am using an unlocked iphone5 and i assumed it was an iphone thing.  the status line will say "ting lte" with a strong signal and usually nothing else happens.  every few days the lte will work for a while and work extremely well.  tmobile's lte network in the bay area is very fast.

    i usually leave the phone in 3g mode since tmobile's 3g around here is pretty good.  sounds like you don't have that option.

     

     

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  • @James Avera: I'm in the East Bay with the (1st gen) 2013 Moto X on Ting, and all is working so far including 4G LTE.  I was originally on T-Mobile's $30.00 plan, but decided to give Ting a whirl.  So far, so good.

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    1. Tried to port my number Feb. 20th. It never ported. Started getting some help via email, but it didn't fix the problem. They sent me a new Sim card and stopped answering my emails. Went to the chat for help. Someone did help me start the port over on the new card. This one isn't working either. It's been porting for a couple days now. Anybody have any ideas?
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