GSM public beta discussion

(If you haven't already, head over and purchase your Ting GSM X1 SIM card.  Once it is delivered (expeditiously), you'll be ready to go!)

Thanks for taking part in the public beta for our GSM service!  There are a few things that aren't yet ready, so we wanted to be sure to point those out...

 

  • International long distance.  For now, you'll need to use an alternative service like Google Voice or Skype.  We're working on offering considerably better rates for calling overseas, so we promise it's worth the wait.  You can now enable international long distance for your GSM lines in your account dashboard.  Rates are the same as on GSM, although we're still aiming to lower international long distance rates for both CDMA and GSM later this year.
  • International roaming.  GSM opens up a lot more doors for customers in terms of travelling abroad.  We still think your best bet is to use an unlocked device with a local SIM or a service like KnowRoaming.  But we will offer international roaming in the near future.  (Keep in mind the rates will be different from our CDMA international roaming rates.)
  • Mobile apps.  Our iOS and Android apps do not yet support making settings changes for your GSM lines.  Updates will be pushed to the App Store and the Play Store later today, but it may take a few days for those revisions to get approved.  In the meantime, head over to your web dashboard for any GSM device settings changes.  Our iOS and Android apps have been updated to support making settings changes for your GSM lines.
  • Account dashboard.  We're still working on the best ways to handle GSM device settings on your account dashboard.  Also, MMS cannot currently be disabled from your dashboard.
  • Caller ID. Outgoing Caller ID Name cannot currently be updated. We'll update when the option becomes available.
  • iPhone features.  Certain iPhone features, including visual voicemail, Wi-Fi Calling, and group messaging are not yet supported.  We hope to offer these options later this year, but we don't yet have a definitive timeframe.  (If these features are critical to you, they are supported on our CDMA network.)  For more on using your iPhone with our GSM service, please see here.
  • Wi-Fi Calling.  If you have a device with firmware that supports the Wi-Fi Calling feature provided by our GSM network partner, it should now work once it is enabled on your account dashboard.  It may take up to 24 hours for the feature to fully provision to your device.  Please keep in mind, Wi-Fi Calling minutes and messages still charge at the same normal rate as a tower-based call or minute.  Wi-Fi Calling is still very much a work in progress, but a number of our customers have found it to be helpful for improving coverage indoors.

 

If you're having some issues finding the correct place to update APN settings for your specific device, our activation series covers a wide range.  If you come across one that we haven't documented but you manage to get it working, we'd love it if you could share your steps here for us to kindly borrow.  ;)  If you're wondering about the compatibility of a specific device, take a look at our article here and be sure to use our compatibility checker.

Last but not least, we're here to help.  If you run into issues, please share what's going on here.  Either a Ting team member or one of your fellow customers almost certainly has the answers.  If something is seriously broken and it's getting in the way of what you need to get done, please get in touch with us via the normal channels so we can help right away.  Our first GSM activations were almost three months ago.  Our first beta customers joined over a month ago.  Things are quite stable, but we're still tweaking and perfecting everywhere we can.

Without any further ado, we'd really love to hear how things go for you, both during and after your activation.  Thanks for being a part of our GSM beta!

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Comments

491 comments
  • @James, email j@ting.com He should be able to track down the issue.

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  • John,

    You mean you disabled tethering in the dashboard and then were able to tether successfully? I assume you waited at least 15 minutes for the network to see your dashboard change.

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  • I have an unlocked Nexus 4 running  Cyanogenmod 10.2.1 and have been on Ting for about 2 weeks. There are no stable OS updates needed, and I've double checked the APN settings. I am experiencing extremely long time lags when I need to switch from a WiFi network to Ting's data network. I've checked the coverage map for my area, and there should be great data service. I have no problems picking up WiFi networks, but there are times when I don't get a data network connection for hours at a time.

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  • I am still going back and forth with support.

    If there is a TING Web Engineer watching, on the Activation page it has a button to "Use this SIM" however it does not let you know which SIM.

    I have my older Ting CDMA SIM, and the new Ting GSM SIM, but I do not know which one it wants to use to Activate.  The wording should be changed so that it identifies the SIM type and/or last 4 digits of the SIM, so customers know which SIM it is talking about. I don't want to click on that button, for fear it will use the older CDMA SIM that I do not want to use, as I don't get signal where I live now.

    Still not able to activate my GSM SIM from Ting for several weeks. It keeps telling me the SIM number is invalid when I enter it in.

    Regular support has not been very helpful, they just don't seem to know what is going on, and don't seem to be able to answer the question in regards to which SIM the "Use this SIM" button is talking about on the activation page.

    Just passing on my experiences so far in regards to activation.

    John

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  • Argh!

    Now Ting Support is trying to tell me that the Nexus 5 is a Sprint Branded phone, and won't work on GSM. Funny, it has a GoSmart (T-Mobile) GSM SIM in it now, and works fine, I would just get better rates on Ting. The Nexus 5 has both CDMA and GSM radios in it, so it will work on either/or, but support doesn't seem to know that???

    This is getting to be ridiculous now.

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  • I signed up early for the GSM beta, but decided to wait for the Samsung Galaxy S6 to arrive before switching.

    I have a couple of questions, as I basically live in a Faraday cage in a weak cell signal area.

    Is there a femtocell for GSM, an Airave-like device ? If not, I will probably need a signal booster to improve my reception. (like weboost.com/products/connect-4g)

    The description for this unit says "you MUST REGISTER THIS DEVICE with your wireless provider and have your provider’s consent. Most wireless providers consent to the use of signal boosters. Some providers may not consent to the use of this device on their network. If you are unsure, contact your provider."

    Will Ting consent to this use?

    Any other suggestions for improving signal strenth? (other than moving :).

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  • Wayne: We will, indeed, consent to the use of signal boosters via this particularly pink (or is it magenta?) website.

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  • John,

    It is possible that sprint thinks there is a financial obligation for that phone.

    Somebody earlier bought a Sprint Nexus 5 from Best Buy and he thought it got locked to Sprint's network I believe Ting verified with Sprint and Google that all Nexus 5 are unlocked and do not contain special firmware. A Ting Staff member posted this in a forum porting here somewhere.

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  • Bruce,

    I purchased from Google directly, not Sprint.  The confusion on Ting Supports side seems to be because I had this phone on Ting (CDMA) for a while, but had no service after I moved, so I had to switch back to my old GSM provider. Since I still have a Ting account (that was dormant) now they are associating that phone as a CDMA phone, even though it can do both.

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  • John Birchman,

    I'm not sure why you're having to key in the SIM number.  After I ordered my GSM SIM cards, they showed up in a dropdown.  If you can figure that out, then activate the SIM (not the phone).  Then insert the SIM and work through setting up the phone for GSM.

     

    I also have a Google Play-purchased Nexus 5.  It was on Ting CDMA for a while before I migrated to GSM.

     

    Unfortunately for you, this is a bad time to need support from Ting.  Hopefully they'll get caught up soon.

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  • I originally has my Google Play Nexus 5 on ting CDMA and then moved it to T-Mobile. I had no issue moving the phone to tong GSM although it was inactivated from T-Mobile for a while before the move to Ting GSM. 

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  • Justen,

    That page says "page not found" after it displays the title.

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  • David:

    Let me try that, I didn't see that list on the Device Settings page before.

    Every time I go to the Activate page, it doesn't say which SIM it want's to activate, when it really should. I know not everyone would have possibly both SIM types, but I am sure I am not the only one.

     

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  • John, when activating choose "other" as the provider and enter the imei (not the meid). That should force the activation to proceed as GSM. Then choose your Ting Sim from the drop down box.

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  • To be a little more clear, go here: https://ting.com/go/ then choose "add another device" even if your phone is already listed. Then you will enter the imei etc.

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  • @roderick tiangco - On your Moto X, in your Ting APN settings, are you using "IPV4", "IPV4 or IPV6" or IPV6" ?

    I just tried "IPV6" and data started working (hurray!)  Reverted to "IPV4" and data stopped working.  "IPV4 or IPV6" seems to work but data seems much slower than the IPV6 (only) setting.   I'm just wondering what setting works for you in the East Bay (I'm in Santa Rosa).

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  • Bruce Osborne, regarding my tether issue, to be honest, in spite of the warning Ting's dashboard gave about waiting a few minutes, I went ahead and tried tethering on my tablet immediately after disabling it.  Two minutes prior it wasn't working, and then it was working.  Here I am a day later and it still works, though I had some issues when I was driving to/from work with my Nexus 7 getting a signal I suppose.  Now I'm back home, shut off wifi, and tethering still works while my dashboard has it disabled.

    About an hour ago I set it to enabled on the dashboard, and tried it now and it still is tethering.  So it's certainly strange.

     

     

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  • Thanks John Corey. I asked because I know tethering worked with my Nexus 5, but last weekend it did not. I think I was in an LTE area then.I may try with tethering turned off in the dashboard.

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  • @James Avera: My APN roaming/protocols were originally set to IPv4/IPv6 and I'm currently getting about 17/8 (down/up) on a regular basis.  I switched the settings to only IPv6 and my bandwidth was similar.  Glad to hear that your 2013 Moto X is working!

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  • I'm going on vacation in 2 months to Puerto Rico. If I switch my nexus 5 over to a gsm account, will it prevent me from having to pay the. 15 roaming fees that Sprint charges?

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  • John Lafitte,

    I have been testing International calling to Canada, but I have not heard of anybody testing International roaming yet. You could buy a SIM there, though. I know Ting's CDMA roaming rates to Canada are *much* lower than Sprint's roaming rates. I would be surprised if it is only $.15 per minute. If you meant Ting CDMA, Ting negotiates their own roaming agreements.

    Here is what Justen says in the first post.

    Thanks for taking part in the public beta for our GSM service!  There are a few things that aren't yet ready, so we wanted to be sure to point those out...

     

    • International long distance.  For now, you'll need to use an alternative service like Google Voice or Skype.  We're working on offering considerably better rates for calling overseas, so we promise it's worth the wait.
    • International roaming.  GSM opens up a lot more doors for customers in terms of travelling abroad.  We still think your best bet is to use an unlocked device with a local SIM or a service like KnowRoaming.  But we will offer international roaming in the near future.  (Keep in mind the rates will be different from our CDMA international roaming rates.)
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  • Thanks Bruce,

    That's the weird thing though, Puerto Rico technically isn't international.  Both Sprint and TMobile operate there and don't charge roaming to their own customers.  I searched the forum and someone mentioned that sprint just didn't allow ting to work there without the smallish $0.15 roaming fee, but I wonder about t-mobile.  It doesn't really make sense that they would charge roaming when they operate the network there, unless they are just trying to recoup costs they don't get from their direct customers.

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  • Puerto Rico is considered non-domestic roaming on our CDMA side, so there are extra charges.  On the GSM side, there currently are no extra charges for using your device in Puerto Rico, and data does work.  (I don't envision either of those situations changing, but we're a bit at the whim of our network operators on what they do or don't consider "international" roaming — even though, as pointed out, Puerto Rico is a territory.)

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  • Hi,

    I contacted Ting support today and I want to confirm (since I'm getting mixed messages) that there is no LTE coverage with the GSM network in the Seattle/Bellevue area...only 2g. If I want LTE coverage I should switch the CDMA side.

    Thank you!

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  • Hi Jason,

    Looking at the coverage map, Seattle/Bellevue WA has excellent LTE coverage on Ting GSM.  I am wondering if maybe your phone is not compatible with the LTE Band 4, so that is why Ting CS is telling you to use CDMA.  Which phone do you have?  Is it carrier branded?

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  • Hi Chris,

    Yeah I thought I Ting had excellent LTE coverage when I bought the sim cards. I'm a little miffed to have to throw them away and buy new phones. I called support and used your online tool to verify that my IMEI would work. My phone is a Verizon branded S3.

    I was originally corresponding with Eric @ Ting support, but after his initial email that we was looking into it, I never heard back after a week and a half. 

    If you could provide some definitive clarity I would really appreciate it.

    Thank you!

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  • Jason - Your phone does not have the correct LTE bands, that is why you are not getting LTE.  The verizon Galaxy S3 is only compatible with LTE band 13.  Ting GSM uses LTE Band 2,4, and 12. If you want to take advantage of LTE on Ting GSM, you will need to upgrade your phone.  

    compatibility guide: https://help.ting.com/entries/105240696-Can-I-Bring-My-GSM-Device-to-Ting-Compatibility-and-Unlocking-Guide%20

     

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  • Jason,

    According to Samsung's page, that phone only supports LTE band 13. See http://www.samsung.com/us/mobile/cell-phones/SCH-I535MBBVZW

    Ting GSM primarily uses LTE band 4.  The T-Mobile version supports LTE band 4. See http://www.samsung.com/us/mobile/cell-phones/SGH-T999ZWATMB-specs

     

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  • Hi Bruce,

    Thanks for your help. Why do you think when I plug my IMEI # into https://ting.com/byod/ that its saying it's LTE compatible?

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  • Jason -  The compatibility checker relies on a shared industry database that device manufacturers populate with the band support they build into each device they build.  My guess is that the database is not populated correctly.  Ting staff would have to check on that for you.

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