GSM public beta discussion

(If you haven't already, head over and purchase your Ting GSM X1 SIM card.  Once it is delivered (expeditiously), you'll be ready to go!)

Thanks for taking part in the public beta for our GSM service!  There are a few things that aren't yet ready, so we wanted to be sure to point those out...

 

  • International long distance.  For now, you'll need to use an alternative service like Google Voice or Skype.  We're working on offering considerably better rates for calling overseas, so we promise it's worth the wait.  You can now enable international long distance for your GSM lines in your account dashboard.  Rates are the same as on GSM, although we're still aiming to lower international long distance rates for both CDMA and GSM later this year.
  • International roaming.  GSM opens up a lot more doors for customers in terms of travelling abroad.  We still think your best bet is to use an unlocked device with a local SIM or a service like KnowRoaming.  But we will offer international roaming in the near future.  (Keep in mind the rates will be different from our CDMA international roaming rates.)
  • Mobile apps.  Our iOS and Android apps do not yet support making settings changes for your GSM lines.  Updates will be pushed to the App Store and the Play Store later today, but it may take a few days for those revisions to get approved.  In the meantime, head over to your web dashboard for any GSM device settings changes.  Our iOS and Android apps have been updated to support making settings changes for your GSM lines.
  • Account dashboard.  We're still working on the best ways to handle GSM device settings on your account dashboard.  Also, MMS cannot currently be disabled from your dashboard.
  • Caller ID. Outgoing Caller ID Name cannot currently be updated. We'll update when the option becomes available.
  • iPhone features.  Certain iPhone features, including visual voicemail, Wi-Fi Calling, and group messaging are not yet supported.  We hope to offer these options later this year, but we don't yet have a definitive timeframe.  (If these features are critical to you, they are supported on our CDMA network.)  For more on using your iPhone with our GSM service, please see here.
  • Wi-Fi Calling.  If you have a device with firmware that supports the Wi-Fi Calling feature provided by our GSM network partner, it should now work once it is enabled on your account dashboard.  It may take up to 24 hours for the feature to fully provision to your device.  Please keep in mind, Wi-Fi Calling minutes and messages still charge at the same normal rate as a tower-based call or minute.  Wi-Fi Calling is still very much a work in progress, but a number of our customers have found it to be helpful for improving coverage indoors.

 

If you're having some issues finding the correct place to update APN settings for your specific device, our activation series covers a wide range.  If you come across one that we haven't documented but you manage to get it working, we'd love it if you could share your steps here for us to kindly borrow.  ;)  If you're wondering about the compatibility of a specific device, take a look at our article here and be sure to use our compatibility checker.

Last but not least, we're here to help.  If you run into issues, please share what's going on here.  Either a Ting team member or one of your fellow customers almost certainly has the answers.  If something is seriously broken and it's getting in the way of what you need to get done, please get in touch with us via the normal channels so we can help right away.  Our first GSM activations were almost three months ago.  Our first beta customers joined over a month ago.  Things are quite stable, but we're still tweaking and perfecting everywhere we can.

Without any further ado, we'd really love to hear how things go for you, both during and after your activation.  Thanks for being a part of our GSM beta!

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Comments

491 comments
  • Hi Jeffrey,

    Which Iphone do you have?  You would need to look up the specs to see if they are compatible with Ting GSM (TMobile).   https://help.ting.com/entries/105240696-Can-I-Bring-My-GSM-Device-to-Ting-Compatibility-and-Unlocking-Guide%20

    You were either getting edge for data because your phone is not compatible with TMobile LTE, or you were in a edge only area.  There are still a lot of area's where you only get edge, but that is rapidly changing.  TMobile has some aggressive plans to roll out more LTE markets in 2015.   There expansion plans include using LTE bands 2 and 12 in addition to band 4.  In some of the 2G (edge) markets, they are adding LTE with Band 2.  If your phone is not compatible with Band 2, they you will only get 2G (edge).  It is best to verify with T-Mobile's coverage map because it shows the LTE frequencies used in your area.

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  • Theresa,  Thank you for your help.  The biggest issue is it appear to occur randomly.  I can be sitting at my desk with a 4g LTE connection and suddenly get that message and the heating up.  Perhaps Ting will have an answer.

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  • My hotspot issue on Nexus 5 seems to be due to being connected by LTE versus HSPA.  LTE connection means the hotspot fails, whereas HSPA connection allows it with no issue.

     

    Is anyone else having this problem on Nexus 5 having come from Ting CDMA to GSM?  FYI - I tried the whole CDMA->GSM walkthrough again using the dialed code as well and it did not seem to make a difference in my case.  

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  • Some others have found that setting the phone for IPv4 only or IPv6 only fixes the hotspot issue. I have not yet tried that on mt Nexus 5

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  • I noticed today that my phone will not connect to my corporate email service (GOOD client) when I'm on cell data... only works on Wi-Fi.  I know that some carriers restrict this type of data traffic unless you pay an additional fee.  Wondering if the T-Mobile network is blocking me... any thoughts?

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  • I have not heard of anything. Email Justen (j@ting.com) to check into it. He works heavily with the GSM beta.

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  • While resetting my APN, I saw there was a second APN for the MMS messaging. I entered this information and I have not seen the the, "No APN specified on the device", all day. I'll report back if there any issues.

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  • I entered my IMEI into the Ting checker, and it said my phone was ready to be activated.

    However, I tried unlocking my phone on AT&T and it said I can't unlock the phone. 

    Should I go ahead with ting activation? If ting says it will activate, but AT&T says the phone isn't unlocked , what do I do?

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  • Peter, if your AT&T phone is not unlocked it won't accept the Ting SIM card (i.e. it won't activate). The IMEI checker has no way of knowing whether a phone is locked or not. It is simply going off the phone's model number - finding out whether it is compatible with the Ting network or not. It also checks to see if the phone is blacklisted (lost/stolen) but that is all it can do.

    I would look into why AT&T is denying your unlock request and try to get that resolved.

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  • Has anyone been able to successfully forward no answer calls to another number? I have tried multiple times to set it up according to the instructions on another thread, and I get a "successful" message, but all my calls still go to voicemail instead of forwarding.

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  • Christopher - I have my calls forwarded to Google Voice Voicemail when I dont answer, and works fine.  I assume you are trying something different.  Anyways, here is a comment from Justen (ting staff) about call forwarding, " It just works differently on GSM.  You turn the feature on in the control panel and then set the call forwarding on your phone.  These codes are strikingly similar to our own."

     

    are those the codes you used to set up your call forwarding?

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  • Is there a knowledge-base of known GSM beta issues, and whether they have been resolved or have workarounds available?

    Any idea as to when the beta will move to active status?

    Thanks,

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  • A while back, I heard they were delaying active status while Ting trained another new batch of support people.

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  • BTW, Ting now says long distance, including International long distance is now live.

    See https://help.ting.com/entries/91357857-Ting-Release-Notes-March-24-2015-

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  • HI,

    I recently bought a HTC One M8 from Swappa. It was on the AT&T network and was GSM UNLOCKED.

    I brought the phone to TING. Setup the APN's exactly as specified on the support page. Double, triple checked for typo's.

    All good.

    Everything works except MMS.

    Several calls to TING yielded no results.

    I then Factory reset the phone and did it all over again.

    Same result.

    I have researched until I was tired of researching and everything says that if I am receiving internet data, this should be working.

    Then these articles also say it is your provider who has the problem. (Ting)

    I hope I did not just spend $ 300.00 for nothing.

    Can someone help?

    Regards,

    Gary

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  • What are you MMS settings?

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  • I am not sure what settings you are referring to.

    But everything is on including group messaging and the APN's are correct.

    Ok well I just looked at the TING dashboard and nowhere on there is there a switch for "Picture Messaging".

    WHAT? This phone is fully capable on all networks for MMS but yet there is no provision there for it?

    Regards,

    Gary

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  • Gary: A provider is your problem, but not your current one.  AT&T has modified the firmware of the M8 in such a way that it won't allow you to use MMS on any provider other than AT&T.  Using HTC Sync and the "Manual system update instructions" for the  T-Mobile-specific RUU, you can actually convert your M8 into a fully-functioning one — that will even work with Wi-Fi Calling.  Like any sort of flashing, our support team isn't able to provide guidance with flashing (and you may void any warranty on the device in the process).  But there are quite a few folks who have gone from AT&T to T-Mobile with the M8 successfully.

    (Picture messaging and MMS is enabled on every GSM line and cannot currently be disabled.  That's why you don't see the setting on your dashboard.)

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  • OK,

    Well I am going to try this.

    Will this affect the SIM card in any way?

    I know a lot about many things but cell phones is not one of them.

    I can flash and root though.

    Regards,

    Gary

     

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  • Your SIM will be fine.  You won't even need to root with the RUU flash.

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  • Hey all,

    Just an update that international long distance is now working on Ting GSM phones. If you're interested in using it, you can enable the feature from your Ting control panel.

    Cheers!

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  • OMG,

    Just tried that RUU as outlined above and while it proceeds, the installer fails with the

    error that I have the wrong MID (model Identification Code).

    So anybody have any idea what else there is to do.

    To change the MID probably have to root.

    What a nightmare.

    Regards,

    Gary

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  • Gary: It looks like you'd need to gain S-OFF to change your CID.  You can go back to the AT&T RUU in the meantime.

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  • Hi,

    Well that was BRUTAL.

    I had to root, unlock the boot loader, install TWRP recovery, get s-off then change the MID and the CID.

    The benefit is that everything works. MMS included.

    My advice: This is NOT for the faint of heart. I basically changed an AT&T phone into a T-Mobile phone.

    On the upside, it works better.

    More advice: Do NOT buy a AT&T phone and expect it to work properly. At least not the HTC One M8. Get an UNLOCKED T-Mobile phone.

    Regards,

    Gary

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  • I think that is EXCELLENT advice.  A TM phone will give the best experience and is apparently the only way to get wifi calling. Second is ATT with some caveats as you've found.  My Lumia 1520 ATT came over just fine so it's a phone by phone issue.  My guess is that Windows phones are not popular enough for ATT to care about. <G>.  Be very careful with Verizon phones.  Lot's of people have issues there.  OnePlus One works great as an independent phone.

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  • Gary & Ken,

    Actually, a T-Mobile phone does not need to be unlocked to come to Ting GSM, but an unlocked version has more options for the future should you decide to change carriers.

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  • All,

    International long distance on Ting GSM works slightly differently than you would expect.

    If ILD is not enabled, or not enabled properly, you hear 2 rungs, a tone, and then the call is disconnected.

    If ILD is properly enabled, you hear 2 rings and then a message "Please wait while we connect your call", I think. You then hear ringing until the party you called picks p the call.

    I had to disable IDS, wait, and then re-enable & wait it to get it working properly.YMMV.

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  • Hi there, here is my feedback for the gsm public beta on ting. I just started on ting-gsm a few days ago, after doing way too much research on everything (phone models, sim cards, providers, etc.) but the resources I found around here, in the forums and the knowledge base, really helped (ting's instructions have always been very clear and easy to understand, which I appreciate). I had been on verizon previously, using a dumbphone. I bought a used gsm unlocked moto x that I am very happy with, I successfully ported my number over (once my mom found her account information, that is), and have gotten good reception; and data, wifi, texts and voice all work. It's been a breeze, actually; I'm pleased it's worked out so well! I worried ting might be too good to be true, but so far this early stage, it isn't. I have a few friends who are interested in how this goes for me, and they may be tempted over to this side. I can see why people get so loyal to ting - I love it so far! And it's reassuring to know that if I do have problems, there are multiple avenues for assistance. Thanks everyone.

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  • Anjanette,

    Welcome to Ting.

    For most users, Ting can save them money. Their customer support is a little slow to respond right not because they are overwhelmed. I have found chat to be the best way to contact them, currently. See https://ting.com/blog/why-isnt-ting-picking-up-right-away-when-i-call/

    From the Ting main page, you can log in and access a dashboard showing your usage & billing history. You can also change some settings on your device and there is a link for referring friends to Ting.

    You can sent your friends your referral link. You can find yours at https://ting.com/account/customer_referral If they sign up with your link. they get a $25 Ting credit and you get one too.

    The Ting Army is a group of users who support Ting. In the forums, Ting staff members have blue avatars, like Justen Burdette does earlier on this page.

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  • @Christopher Beyer

    It is my Google voice number that I'm trying to forward to, and I'm pretty sure those are the codes I used. I included a 1 in the phone number because the thread I read seemed to indicate that I should. I think I will try it without the 1 and also try dialing my GV number from another phone just to make sure it's working properly. Thanks for the response and the link.

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