(If you haven't already, head over and purchase your Ting GSM X1 SIM card. Once it is delivered (expeditiously), you'll be ready to go!)
Thanks for taking part in the public beta for our GSM service! There are a few things that aren't yet ready, so we wanted to be sure to point those out...
- International long distance. For now, you'll need to use an alternative service like Google Voice or Skype. We're working on offering considerably better rates for calling overseas, so we promise it's worth the wait. You can now enable international long distance for your GSM lines in your account dashboard. Rates are the same as on GSM, although we're still aiming to lower international long distance rates for both CDMA and GSM later this year.
- International roaming. GSM opens up a lot more doors for customers in terms of travelling abroad. We still think your best bet is to use an unlocked device with a local SIM or a service like KnowRoaming. But we will offer international roaming in the near future. (Keep in mind the rates will be different from our CDMA international roaming rates.)
- Mobile apps. Our iOS and Android apps do not yet support making settings changes for your GSM lines. Updates will be pushed to the App Store and the Play Store later today, but it may take a few days for those revisions to get approved. In the meantime, head over to your web dashboard for any GSM device settings changes. Our iOS and Android apps have been updated to support making settings changes for your GSM lines.
- Account dashboard. We're still working on the best ways to handle GSM device settings on your account dashboard. Also, MMS cannot currently be disabled from your dashboard.
- Caller ID. Outgoing Caller ID Name cannot currently be updated. We'll update when the option becomes available.
- iPhone features. Certain iPhone features, including visual voicemail, Wi-Fi Calling, and group messaging are not yet supported. We hope to offer these options later this year, but we don't yet have a definitive timeframe. (If these features are critical to you, they are supported on our CDMA network.) For more on using your iPhone with our GSM service, please see here.
- Wi-Fi Calling. If you have a device with firmware that supports the Wi-Fi Calling feature provided by our GSM network partner, it should now work once it is enabled on your account dashboard. It may take up to 24 hours for the feature to fully provision to your device. Please keep in mind, Wi-Fi Calling minutes and messages still charge at the same normal rate as a tower-based call or minute. Wi-Fi Calling is still very much a work in progress, but a number of our customers have found it to be helpful for improving coverage indoors.
If you're having some issues finding the correct place to update APN settings for your specific device, our activation series covers a wide range. If you come across one that we haven't documented but you manage to get it working, we'd love it if you could share your steps here for us to kindly borrow. ;) If you're wondering about the compatibility of a specific device, take a look at our article here and be sure to use our compatibility checker.
Last but not least, we're here to help. If you run into issues, please share what's going on here. Either a Ting team member or one of your fellow customers almost certainly has the answers. If something is seriously broken and it's getting in the way of what you need to get done, please get in touch with us via the normal channels so we can help right away. Our first GSM activations were almost three months ago. Our first beta customers joined over a month ago. Things are quite stable, but we're still tweaking and perfecting everywhere we can.
Without any further ado, we'd really love to hear how things go for you, both during and after your activation. Thanks for being a part of our GSM beta!