GSM public beta discussion

(If you haven't already, head over and purchase your Ting GSM X1 SIM card.  Once it is delivered (expeditiously), you'll be ready to go!)

Thanks for taking part in the public beta for our GSM service!  There are a few things that aren't yet ready, so we wanted to be sure to point those out...

 

  • International long distance.  For now, you'll need to use an alternative service like Google Voice or Skype.  We're working on offering considerably better rates for calling overseas, so we promise it's worth the wait.  You can now enable international long distance for your GSM lines in your account dashboard.  Rates are the same as on GSM, although we're still aiming to lower international long distance rates for both CDMA and GSM later this year.
  • International roaming.  GSM opens up a lot more doors for customers in terms of travelling abroad.  We still think your best bet is to use an unlocked device with a local SIM or a service like KnowRoaming.  But we will offer international roaming in the near future.  (Keep in mind the rates will be different from our CDMA international roaming rates.)
  • Mobile apps.  Our iOS and Android apps do not yet support making settings changes for your GSM lines.  Updates will be pushed to the App Store and the Play Store later today, but it may take a few days for those revisions to get approved.  In the meantime, head over to your web dashboard for any GSM device settings changes.  Our iOS and Android apps have been updated to support making settings changes for your GSM lines.
  • Account dashboard.  We're still working on the best ways to handle GSM device settings on your account dashboard.  Also, MMS cannot currently be disabled from your dashboard.
  • Caller ID. Outgoing Caller ID Name cannot currently be updated. We'll update when the option becomes available.
  • iPhone features.  Certain iPhone features, including visual voicemail, Wi-Fi Calling, and group messaging are not yet supported.  We hope to offer these options later this year, but we don't yet have a definitive timeframe.  (If these features are critical to you, they are supported on our CDMA network.)  For more on using your iPhone with our GSM service, please see here.
  • Wi-Fi Calling.  If you have a device with firmware that supports the Wi-Fi Calling feature provided by our GSM network partner, it should now work once it is enabled on your account dashboard.  It may take up to 24 hours for the feature to fully provision to your device.  Please keep in mind, Wi-Fi Calling minutes and messages still charge at the same normal rate as a tower-based call or minute.  Wi-Fi Calling is still very much a work in progress, but a number of our customers have found it to be helpful for improving coverage indoors.

 

If you're having some issues finding the correct place to update APN settings for your specific device, our activation series covers a wide range.  If you come across one that we haven't documented but you manage to get it working, we'd love it if you could share your steps here for us to kindly borrow.  ;)  If you're wondering about the compatibility of a specific device, take a look at our article here and be sure to use our compatibility checker.

Last but not least, we're here to help.  If you run into issues, please share what's going on here.  Either a Ting team member or one of your fellow customers almost certainly has the answers.  If something is seriously broken and it's getting in the way of what you need to get done, please get in touch with us via the normal channels so we can help right away.  Our first GSM activations were almost three months ago.  Our first beta customers joined over a month ago.  Things are quite stable, but we're still tweaking and perfecting everywhere we can.

Without any further ado, we'd really love to hear how things go for you, both during and after your activation.  Thanks for being a part of our GSM beta!

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Comments

491 comments
  • RE: Porting out Ting GSM number to T-Mobile Postpaid

    I posted a problem about this in Mid March 2015 with an error due to PIN length matching.  Justen was able to offer a workound (thanks).  My problem is now solved. 

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  • We now have 3 former ATT phones on TING. Actually, I bought a dinosaur SPRINT Juno phone to replace my ATT phone that was not working right, but anyway I moved all 3 phone numbers to TING. Our savings so far have been at least 50% (because we also have androids like the samsung galaxy s3, ATT forced me to pay for expensive data that I used no more than 10% of).

    Now that GSM phones can move to TING, I am afraid the big phone companies will notice the loss of income due to the escape to better plans and billing, and will find a way (lobbyists+corrupt congress?) to put a stop to this pesky phone freedom.

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  • Last week I activated two GSM SIMS in Unlocked Pure edition Moto x's (a 2013 model running 4.4.4, and a 2014 model running 5.0). One SIM had a new number assigned during activation, and the other ported a number from T-Mobile prepaid. Both activations seemed to go well, but the following two anomalies persist...

    1.) The SIM with the ported number shows the correct number under Settings/About Phone/Status/My phone number, while the SIM activated with the newly assigned number displays "unknown".

    2.) The SIM with the ported number, when going to Settings/Wireless & Networks/More.../Mobile networks/Network operators, shows four instances of 'Ting', while the SIM with the newly assigned number shows "Ting, T-Mobile, AT&T, 311 660, and Verizon".

    I have cleared cache, and rebooted both phones, re-setup the APN's, and even swapped the SIMS between phones and the above discrepancies are with the SIMS and not the phones. I also noticed today, that the phone with the SIM with the ported number would not connect to cellular data, while the other would. Note that after swapping the two SIMS, both seemed to connect without issue, but will keep my eye on this as there were no cell data issues on either after my initial activation of both SIMS.

    So why am I seeing this discrepancy between the SIM with the newly assigned number and the one with the ported number? Which network operator list is correct? How can I get the SIM with the newly assigned number to display the number in Settings/About Phone/Status/My phone number?

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  • Scottin,

    1. Some other people have seen this I wish this forum had a better search feature to find the other posting.

    2. The reason for multiple Ting's is that Ting is required to "hide" other carriers on the network. They chose to make them all appear as Ting. The phone automatically picks the right one and lists it first.

    Was either phone active on T-Mobile first? I moved my Nexus 5 from T-Mobile to Ting GSM, but I saw the multiple Tings as expected. I think I did a carrier reset.

    Have you rebooted the phone? When first moving to Ting GSM. I found the phone worked better with the network when rebooting after initial activation.

    You could try a Carrier Reset. This only resets the activation settings on the phone. Your data is safe. Although this thread says CDMA, I believe the same process works for GSM phones. https://help.ting.com/entries/23978116-Wiping-the-phone-number-from-your-CDMA-device-Carrier-Reset-

     

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  • Bruce,

    Both phones were active on T-Mobile before activating with Ting. And both phones have been rebooted many times. 

    Oddly enough, this morning the phone with the "unknown" phone number starting showing its number in the Status screen, after swapping the SIMS last night. But it is still showing all the carriers in the Network operators list. Another interesting thing is that after swapping the SIMS, the device type and ESN(IMEI) numbers have not been updated in Ting's Device Settings pages. Looks like I need to give them a call.

    The directions you link to mention a needed, unique  Master Subsidy Lock code (MSL) , which is not present in my devices' settings, so I'm hesitant to try this without talking to a Ting Rep.

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  • I noticed that Tings GSM coverage map has been updated to reflect the new coverage map that the GSM partner uses.  Glad to see this update.  The new map actually let you know if the 4G LTE is using the 1900mhz (Band 2) and give you a list of phones compatible with Band 2.  Please pay attention to this when you are checking coverage in your area.   

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  • Scottin: It can take a little while for a GSM device swap to be updated on our side.  (A delay is normal, as we're waiting on our GSM network partner to feed us the IMEI back.)  It doesn't affect anything on our side, it's essentially just cosmetic at this point.  The device that's showing the actual carrier names instead of the "Ting" EONS mask is a bit interesting, but I've seen that with other devices.  Also just cosmetic, but if you want to try a full reset (which will erase all of your settings, photos, messages, etc.), these instructions should work.

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  • Thanks Justen... I was just about to call you guys, but if this is just a cosmetic issue I can live with it.

    Regarding the 'actual carrier names instead of the "Ting" EONS mask', this behavior follows the SIM when swapped to the other phone (this is the SIM that was activated with the newly assigned number). While an FDR might fix it, I kinda of doubt it based on me seeing it on both phones with the offending SIM, and is a bit of a pain I'd like to avoid.

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  • Scottin,

    Maybe it is something ROM-specific. My current number on my Nexus 5 moved directly from T-Mobile and I do not see that issue.

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  • Curious discovery:

    I had a chance to use my unlocked AT&T iPhone 4S on GSM in two major metro areas this weekend (Las Vegas & Philadelphia) and despite everything I have read it about it not having the right bands it used T-Mobiles 3G network no problem. Anyone else experience this or do I have a magical super phone?

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  • Bruce... the SIM with the number I ported from T-Mobile to Ting has always displayed fine in both phones. It is the one with the new, Ting assigned number that is acting goofy. At this point it is only the carrier mask that is not right, and I can live with that if Ting can. (c;

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  • I was referring to the mobile networks. I see multiple Tings as expected, not the other carriers.

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  • Bruce said: "I was referring to the mobile networks. I see multiple Tings as expected, not the other carriers"

    I do as well with the SIM with the ported number; but not the other with the newly assigned number. 

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  • Sorry, i read that as the other way around.

    At the start of the private beta, I had a new temporary number and still saw multiple Tings.

    Perhaps there is a difference between the current process and the initial manual process Justen that used.

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  • @ChirstopherHayes - For the forwarding number, I followed the instructions on the Google Voice page when I click on the activate voicemail link.  Here are the instructions  **004*1XXXXXXXXXX#   Replace "X" with your phone number.  Looks like you should include the "1" before you phone number.  

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  • Been on the beta since earlier in February, everything has been going smoothly, except since last week sometime my mobile data has been down.  Can still make calls and texts, but having trouble with picture messages both on and off wifi.

     

    Any one else seen this?  

     

    In Seattle using a Nexus 5 - Android 5.1.  Cellular network state just reads 'Disconnected'.

     

    Thanks!

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  • Kevin,

    Call, email, or chat with Ting support. There could be some tower construction or other issues in your area.

    Some phones require they see a data connection for MMS, even when using Wi-Fi to actually send.

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  • Infinite Amber Alerts?

    T-Mobile Lumia 635, Windows 10 Preview, SMS turned OFF at Ting

    There was an Amber alert in Seattle last night, which I received at roughly the same time as my cable provider interrupted NCIS.  No problem, it's a wonderful addition to the myriad modern communications methods.  However, since the initial alert, I have gotten over a dozen duplicates, including the loud beeps from the phone at 3am today, and as recently as 16:54PDT (it is now 17:12 PDT). 

    Most importantly, the child was found unharmed as of the 09:00 news this morning.  Less importantly, here's the list of the 27 (and counting) notifications:

    • Tue 20:02
    • Tue 20:09
    • Tue 20:34
    • Tue 22:53
    • Tue 23:17
    • Tue 23:30
    • Wed 00:13
    • Wed 02:51
    • Wed 03:05
    • Wed 03:57
    • Wed 07:50
    • Wed 08:29
    • Wed 09:15
    • Wed 13:03
    • Wed 13:44
    • Wed 14:54
    • Wed 15:02
    • Wed 15:40
    • Wed 15:42
    • Wed 15:43
    • Wed 15:45
    • Wed 15:46
    • Wed 16:01
    • Wed 16:28
    • Wed 16:39
    • Wed 16:47
    • Wed 16:54

     

    Anybody else experiencing this?  Sadly, the ability to turn off "Emergency Notifications" present in Windows Phone 8.1 seems to be missing in Microsoft Mobile 10.

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  • Hi. We'd like to acquire new smartphones at the same time we join Ting. But we have a problem. We are with Consumer Cellular now, which is an ATT (GSM) carrier, and our reception is not good at home, in a suburb of Cleveland. We're assuming coverage would be better with a CDMA phone compatible with Ting. Do you have such phones, or where might we find a good selection? Also, is there a chance our GSM reception would be better under Ting's GSM coverage?

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  • Mary Beth, do you have a friend with a Sprint or Tmobile phone?  I would ask them to come to your house, and see how reception is, before you purchase any phones.  

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  • @Mary Beth, it's even better if you have a friend with T-Mobile whom you trust with your Wi-Fi password.  If you have good Wi-Fi in your home, you should get a boost in your T-Mobile calls.

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  • Mary Beth,

    Ting sells some phones for Ting CDMA. See https://ting.com/shopTing also offers a free "personal shopper" service o help you find a phone.

    For Ting GSM, it is best to buy a T-Mobile locked or unlocked.

    What Todd was talking about is that some models of T-Mobile phones allow you to use Wi-Fi for calling when the cellular signal is weak. Since the call still goes through the partner's phone system, the call is still charged according to Ting's rates.

     

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  • Mary Beth,

    Here is a user selling a CDMA phone originally purchased from Ting. https://help.ting.com/entries/92451988-Samsung-Galaxy-S-III-Blue-32GB-One-Owner-Clean-ESN-CDMA-Sprint-108

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  • If you have a weak Sprint CDMA signal in your house... https://help.ting.com/entries/90515348-Sprint-Airvana-Airave-2-60

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  • Is anyone else seeing this issue?

    I noticed yesterday that when my wife called me (Ting GSM to landline), there was no Caller ID name. Previously, when we ported this number, the Caller Id information followed.

    I see no way of adjusting the Caller ID fpr GSM SIMs in the Ting dashboard.

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  • Bruce - Only my phone number showed up for the caller id.  Justen commented on this at some point.  Here is what he said, "Setting the outgoing Caller ID name (CNAM) is not yet an option our GSM network providers makes available to its wholesale partners like Ting.  It is something they're working on on our (and your) behalf, but I don't believe it'll be for at least a few weeks (maybe longer).  We're also exploring other options in the meantime, but I don't have anything to report just yet.  Please stay tuned."

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  • Apparently, the caller id did not even have the number. The call shows up as Anonymous or (No Name), depending on what phone I look at.

    How long ago was that said? I know many things have been enabled since the early beta days.

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  • I deactivated my phone as I only wanted to check the GSM coverage compared to CDMA is my area. Once I decide to reactivate (after beta?) will my current SIM still work or will I need a new one? If so, can I opt to transfer my current CDMA number?

    Thanks,

    Mike

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  • Unfortunately, you will need a new SIM. Of course, you are free to port your CDMA number. That is what I did.

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  • There have been several comments about SIMS being single-use because Ting isn't permitted to reprogram the number on it.  Does anyone know if it would be possible to deactivate then reactivate a SIM using the same number?

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