GSM public beta discussion

(If you haven't already, head over and purchase your Ting GSM X1 SIM card.  Once it is delivered (expeditiously), you'll be ready to go!)

Thanks for taking part in the public beta for our GSM service!  There are a few things that aren't yet ready, so we wanted to be sure to point those out...

 

  • International long distance.  For now, you'll need to use an alternative service like Google Voice or Skype.  We're working on offering considerably better rates for calling overseas, so we promise it's worth the wait.  You can now enable international long distance for your GSM lines in your account dashboard.  Rates are the same as on GSM, although we're still aiming to lower international long distance rates for both CDMA and GSM later this year.
  • International roaming.  GSM opens up a lot more doors for customers in terms of travelling abroad.  We still think your best bet is to use an unlocked device with a local SIM or a service like KnowRoaming.  But we will offer international roaming in the near future.  (Keep in mind the rates will be different from our CDMA international roaming rates.)
  • Mobile apps.  Our iOS and Android apps do not yet support making settings changes for your GSM lines.  Updates will be pushed to the App Store and the Play Store later today, but it may take a few days for those revisions to get approved.  In the meantime, head over to your web dashboard for any GSM device settings changes.  Our iOS and Android apps have been updated to support making settings changes for your GSM lines.
  • Account dashboard.  We're still working on the best ways to handle GSM device settings on your account dashboard.  Also, MMS cannot currently be disabled from your dashboard.
  • Caller ID. Outgoing Caller ID Name cannot currently be updated. We'll update when the option becomes available.
  • iPhone features.  Certain iPhone features, including visual voicemail, Wi-Fi Calling, and group messaging are not yet supported.  We hope to offer these options later this year, but we don't yet have a definitive timeframe.  (If these features are critical to you, they are supported on our CDMA network.)  For more on using your iPhone with our GSM service, please see here.
  • Wi-Fi Calling.  If you have a device with firmware that supports the Wi-Fi Calling feature provided by our GSM network partner, it should now work once it is enabled on your account dashboard.  It may take up to 24 hours for the feature to fully provision to your device.  Please keep in mind, Wi-Fi Calling minutes and messages still charge at the same normal rate as a tower-based call or minute.  Wi-Fi Calling is still very much a work in progress, but a number of our customers have found it to be helpful for improving coverage indoors.

 

If you're having some issues finding the correct place to update APN settings for your specific device, our activation series covers a wide range.  If you come across one that we haven't documented but you manage to get it working, we'd love it if you could share your steps here for us to kindly borrow.  ;)  If you're wondering about the compatibility of a specific device, take a look at our article here and be sure to use our compatibility checker.

Last but not least, we're here to help.  If you run into issues, please share what's going on here.  Either a Ting team member or one of your fellow customers almost certainly has the answers.  If something is seriously broken and it's getting in the way of what you need to get done, please get in touch with us via the normal channels so we can help right away.  Our first GSM activations were almost three months ago.  Our first beta customers joined over a month ago.  Things are quite stable, but we're still tweaking and perfecting everywhere we can.

Without any further ado, we'd really love to hear how things go for you, both during and after your activation.  Thanks for being a part of our GSM beta!

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Comments

491 comments
  • I live in Indianapolis Indiana and recently got a OnePlus One. The areas of Indy I frequent do not have consistent LTE coverage and I frequently was missing calls. I have determined that for my purposes 2G is the most consistently reliable connection. LTE of course is faster for data but since I have WiFi almost all the time I limit myself mostly to times when I have WiFi. The phone itself is awesome - I hope the Indy GSM network improves over time. Ting support as usual is totally great.

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  • I switched my ATT iPhone 5 to Ting's GSM service. I saw that the service area covered Madison, but switches from LTE, to E, to no service very often. Inside buildings the service is quite bad, too. Is Madison really covered by your towers?

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  • ^Wisconsin

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  • Maxwell.

    I know AT&T and Verizon have the most desirable radio frequencies. The ones left for Sprint & T-Mobile generally do not penetrate buildings as well.

    Check your coverage at  http://ting.com/coverage and choose the GSM map.

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  • Yeah, I checked the map and it looks like superb coverage. When I'm in buildings I have nothing, but hey, WIFI right? Overall, still very happy with how my device works. Thanks for getting back to me; good to know about Sprint and T-Mobile frequencies. 

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  • Long time Verizon customer here (10+ years).  Yesterday, my wife and I made to the switch to Ting and we couldn't be happier.  I had tested the GSM network coverage with my trusty new Moto G for a few months and found the coverage to be very good in our area (Nashville and the surrounding counties).  Even took the test phone on a Florida vacation and with a few minor exceptions, we had very solid coverage.  TMo's 4G LTE speed blew away what we were getting on our old Verizon phones.

    The switch was stupid simple.  I ported our VZ numbers at 8 AM yesterday morning and got the completion emails just 42 minutes later!!!  (So much for the advertised wait time of 2-24 hours..) From start to finish, we had our phones up and running in under an hour!  Very impressed...well done, Ting!  I look forward to saving lots of money!   

     

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  • So I have an iPhone 6 I just brought over from AT&T. Everything is working well so far. Question about Wifi calling though. I know it's not yet supported on iPhones on GSM, but is there any harm in my turning it on on my dashboard anyway? (with the assumption that when the feature is enabled it'll just turn on if it's already enabled...). Will it cause any problems now? Or am I  better off leaving it off now and only turning it on once the feature is an option.

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  • Just got back from Toronto, where my Ting GSM worked for voice and text. I see charges on my bill at 15 cents/minute for outgoing calls, 50 cents for an outbound SMS, and no charge for inbound SMS. Since pricing hasn't yet been published, I guess this is still being felt out.

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  • Rob B.,

    I did not know International roaming had been released for GSM. I tested it in Canada last month as a special case and rates at that time had not been determined. If Rob or Justen set up up special, contact them off-list. Let us know the official answer, please.

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  • Jon M,

    My understanding is the SIM may be able to be reactivated within a short amount of time (2 weeks?) but after that time, it cannot be reactivated.

    For most people, reactivation is probably not worth the effort to port the number away & then back. I doubt a deactivated SIM keeps the number assigned to you during that time.

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  • Bruce, I am just saying I had my phone with me in Toronto and it worked. I made no special arrangements. Call it an observation or maybe I just timed it when things are being tested?

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