GSM public beta discussion

(If you haven't already, head over and purchase your Ting GSM X1 SIM card.  Once it is delivered (expeditiously), you'll be ready to go!)

Thanks for taking part in the public beta for our GSM service!  There are a few things that aren't yet ready, so we wanted to be sure to point those out...

 

  • International long distance.  For now, you'll need to use an alternative service like Google Voice or Skype.  We're working on offering considerably better rates for calling overseas, so we promise it's worth the wait.  You can now enable international long distance for your GSM lines in your account dashboard.  Rates are the same as on GSM, although we're still aiming to lower international long distance rates for both CDMA and GSM later this year.
  • International roaming.  GSM opens up a lot more doors for customers in terms of travelling abroad.  We still think your best bet is to use an unlocked device with a local SIM or a service like KnowRoaming.  But we will offer international roaming in the near future.  (Keep in mind the rates will be different from our CDMA international roaming rates.)
  • Mobile apps.  Our iOS and Android apps do not yet support making settings changes for your GSM lines.  Updates will be pushed to the App Store and the Play Store later today, but it may take a few days for those revisions to get approved.  In the meantime, head over to your web dashboard for any GSM device settings changes.  Our iOS and Android apps have been updated to support making settings changes for your GSM lines.
  • Account dashboard.  We're still working on the best ways to handle GSM device settings on your account dashboard.  Also, MMS cannot currently be disabled from your dashboard.
  • Caller ID. Outgoing Caller ID Name cannot currently be updated. We'll update when the option becomes available.
  • iPhone features.  Certain iPhone features, including visual voicemail, Wi-Fi Calling, and group messaging are not yet supported.  We hope to offer these options later this year, but we don't yet have a definitive timeframe.  (If these features are critical to you, they are supported on our CDMA network.)  For more on using your iPhone with our GSM service, please see here.
  • Wi-Fi Calling.  If you have a device with firmware that supports the Wi-Fi Calling feature provided by our GSM network partner, it should now work once it is enabled on your account dashboard.  It may take up to 24 hours for the feature to fully provision to your device.  Please keep in mind, Wi-Fi Calling minutes and messages still charge at the same normal rate as a tower-based call or minute.  Wi-Fi Calling is still very much a work in progress, but a number of our customers have found it to be helpful for improving coverage indoors.

 

If you're having some issues finding the correct place to update APN settings for your specific device, our activation series covers a wide range.  If you come across one that we haven't documented but you manage to get it working, we'd love it if you could share your steps here for us to kindly borrow.  ;)  If you're wondering about the compatibility of a specific device, take a look at our article here and be sure to use our compatibility checker.

Last but not least, we're here to help.  If you run into issues, please share what's going on here.  Either a Ting team member or one of your fellow customers almost certainly has the answers.  If something is seriously broken and it's getting in the way of what you need to get done, please get in touch with us via the normal channels so we can help right away.  Our first GSM activations were almost three months ago.  Our first beta customers joined over a month ago.  Things are quite stable, but we're still tweaking and perfecting everywhere we can.

Without any further ado, we'd really love to hear how things go for you, both during and after your activation.  Thanks for being a part of our GSM beta!

5

Comments

491 comments
  • Kyle,

    Did you get a Ting X1 SIM for Ting GSM or a Ting SIM for Ting CDMA?

    What model phone? Is this a Sprint branded phone, a T-Mobile branded phone or something else?

    0
    Comment actions Permalink
  • Robert,

    Ting Dashboard:

    Issue 1: The recommended procedure is at https://help.ting.com/entries/89067877-Activating-a-GSM-BYOD-Device-with-an-Existing-Number

    Are you saying you saw something different than those screenshots? They look very clear to me.

    Issue 2 - This is likely something Ting could consider in th e future, but it is not crucial to getting the service operational.

    Issue 3 - I think the service address verifier only checks for native Sprint coverage. I saw this issue before the open beta was started. but they appear to have corrected that.

     

    Porting issues Missin Info

    Was this moving a device from CDMA to GSM like a Nexus 5 or was this using a different device for each network?  I thought voice mails were saved on the device. If so, losing voice mails should be obvious when changing devices

    Ting, and many users, actually recommend a T-Mobile phone, either locked or unlocked to best support the bands needed for Ting GSM. This makws sense when you realize who provides the underlying network.

    0
    Comment actions Permalink
  • Voicemails are actually saved at a remote site accessible by calling a number.  That number is different for each carrier.  The voice mail is probably still there, you just have to figure out the number to call to get it.  I brought an ATT lumia 1520 to Ting.  Because of the frequencies, it does get LTE and 2G but not 3g.  If I had been able to find a Tmobile 1520, it would have LTE, 3G and 2G.  The other advantage of a tmobile phone is the possibility of wifi calling.  Regardless, do the research before you get the phone.

    0
    Comment actions Permalink
  • I've been on the private beta for 10 days or so. In general it works well, but I have another "why do I only have one bar?" question. According to the T-Mo map I should be good as far as coverage goes both at work and as home.  "Excellent" to "Very good" all way around. But I only have one bar and at home, the same at work, and a lot of H+ with two bars while traveling in between. I've visited parts of town (Rockport/Gloucester, MA) where there's 4-5 bars on my phone but it doesn't seem to affect call qualtiy and not even download/upload speeds on LTE.  When I do a speed test (those are expensive on Ting where you pay for bandwidth!) while having that one bar I get 10-17 Mbps down and  around 5 Mbps up. Compared to AT&T that's good but with them I had 3-4 bars at all times. Also, I jump up to 4-5 bars as soon as I place a call, then back to one when I hang up. I'm a bit puzzled by this and since I'm still in my "personal one month beta" as far as Ting GSM goes I need to understand how these things work. Another issue is that it says I've used 45 minutes call time. That is not possible. I will look into that a bit closer since if I continue to use bandwidth, message and minutes like I currently have been I end up with a bill above what I had before with Straight Talk. Time will tell! :)

    0
    Comment actions Permalink
  • Justen,

    You need to remove your temporary note from the first post. Open beta is now live.

    0
    Comment actions Permalink
  • Kyle,

    Call or email Ting support for this account-specific issue. I just had a discussion in another thread about this. See Kyra's response at https://help.ting.com/entries/89199258

    0
    Comment actions Permalink
  • Hi Christian - I have an idea why you see the signal strength increase when you make a call.  Before you make the call, I believe you are connected to LTE, and the signal strength is represented by 1 bar.  When  you place a call, the phone switches to 3G since VoLTE (Voice over LTE) isn't enabled in your part of the country.  The 3G signal strength is greater than the LTE signal strength so that is why you see an increase in the number of bars.  

    0
    Comment actions Permalink
  • @Christopher Thanks, that sounds plausible. Do you know why the LTE signal is so much weaker? It is because the LTE signal comes from a tower further away, or is it always weaker?

    0
    Comment actions Permalink
  • For those of us with ATT Lumia 1520 this may help with 3G:  It even works with Denim which I got this morning.

    http://forums.windowscentral.com/nokia-lumia-1520/326565-instructions-t-lumia-1520-t-mobile-aws-3g-hspa-band-4-1700-a.html

     

    0
    Comment actions Permalink
  • Just an update, it gets 4g HSPA+ just fine even though it was greyed out on the compatibility checker.

    0
    Comment actions Permalink
  • Has anyone swapped a Ting number from a CDMA device to GSM and back?  I saw the post of instructions for how to swap an existing Ting number to GSM, but was wondering if back was about the same.

    I borrowed a phone and ordered a SIM and I'm about to do a trial run on the GSM network.  I need to decide whether to use my existing number or spend $ on having an additional device active and on another SIM once I'm ready to change over for real.  If there's a risk of not having a phone for a day (or more if something goes wrong...) with each transfer, I may go for the $.

    0
    Comment actions Permalink
  • So far working great except for one thing. I have not been able to send text messages. They are marked as sent, and then never arrive at the destination. Everything else that I've tried, from making and receiving calls, to receiving texts, to using the data has worked like a dream, but not sending texts. On a Samsung Galaxy S2 running Jelly Bean.

    0
    Comment actions Permalink
  • Michael,

    Did you follow the steps to complete your activation? Sometimes a reboot after activation helps. See https://help.ting.com/entries/22352307-Completing-Your-Activation-

    0
    Comment actions Permalink
  • I've been noticing that I'm not able to receive pictures that are attached to texts. I have an unlocked Tmobile phone. I am not able to change APN settings. The only options are t-mobile gprs and tmobile gprs (IPv6). Any suggestions?

    0
    Comment actions Permalink
  • Laavan,

    What type of phone do you have? I believe some Windows phones need an app to allow changing APN settings. Many people have found they need to disable IPv6 too.

    Messages with pictures require data. I assume "Can use data" it enabled in the Device Settings on your Ting web dashboard.

    0
    Comment actions Permalink
  • Bruce/anyone, I have an Android phone, LG P769. Data is enabled, everything is enabled except wifi calling. So I don't know why picture messages don't get thru. I can send them.

    0
    Comment actions Permalink
  • Lasvan,

    Does anything in this doc help, using Ting APN settings? https://support.t-mobile.com/docs/DOC-5767

    0
    Comment actions Permalink
  • 0
    Comment actions Permalink
  • When all else fails.call or email Ting support to open a ticket.

    0
    Comment actions Permalink
  • My Lumia 1520 would not work with MMS until I set the IP type to v4 only instead of v4v6.  Who would have thunk it.

    0
    Comment actions Permalink
  • I just ported a number from T-Mobile. I got the first message from Ting about starting the port, and a minute later I got the message the port was complete!

    Is there a record for the fastest number port between carriers?

    0
    Comment actions Permalink
  • 0
    Comment actions Permalink
  • I was advised to post here after posting in another thread. I've tried fixing my issue via Ting customer service, but I haven't had any luck via their options (3 phone calls to customer service with no answer and no reply to my messages, two chat sessions with no real offered help, and forum trouble shooting tips that didn't help). I joined Ting yesterday morning after having ordered and received a GSM SIM card. I activated my Moto X (formerly on Verizon) and things worked very well. However, after 30 hours of use I randomly stopped receiving text messages from Verizon lines. I am able to send them texts (most of the time) but I can't get anything back. I can text phones on other networks just fine and make phone calls to every carrier, Verizon included. So far I've tried reloading my APN information, powering down/on, and removing/reinstalling the SIM card. Has anyone else had an issue like this or have any insight on how to fix?  I'm sure Ting has their hands full with the open beta but so far I'm not impressed with the customer service. Thanks for any help!

    0
    Comment actions Permalink
  • You may just have bad Karma.  Since text works to all other carriers, it probably is configured properly.  Sounds to me like Verizon may be blocking your texts for some reason although I've never heard of such a thing.

    0
    Comment actions Permalink
  • Could be. But is it a Ting problem or a Verizon problem? What am I to do since I ported my number from Verizon to Ting (i.e. I'm a true blue ting customer now) but their customer service, so far, is awful. I'm going to give them a few more days, otherwise I'm back to Verizon.

    0
    Comment actions Permalink
  • Anyone else having issues porting a Ting number from CDMA to GSM this weekend?  I kicked mine off Saturday and still no followup email that things have ported.  I was hoping to get it all done before Monday, but it is not looking hopeful.

    0
    Comment actions Permalink
  • I feel a bit...adflkjad;fjda;lkf.....that I didn't see that buying a T Mobile device was better.

    Will 3G eventually be available for ATT devices?

    (I'd put the and sign between the T's, but that would upset the cat.)

    UG.  I searched for a month.  I just assumed when I did the IMEI check, that 3 G was on the way or something.  I wasn't thinking.

    0
    Comment actions Permalink
  • And, excuse my lame brain, am I going to have to unlock my phone?  I bought it on Ebay if that makes a difference.

     

    0
    Comment actions Permalink
  • And will wifi calling be available???   I swear I researched and hadn't seen any of this before now.

    sniff.

    0
    Comment actions Permalink
  • Patricia,

    You do not say what model phone you purchased, but I will try to answer. You may decide itis best to sell the AT&T phone (sorry, cat) and buy a T-Mobile one.

    I hope you checked to see if you have good T-Mobile coverage, otherwise the other questions do not matter. T-Mobile currently has the most current coverage map, showing what LTE bands are used in which areas.

    Here is Ting's GSM compatibility guide: https://help.ting.com/entries/105240696-Can-I-Bring-My-GSM-Device-to-Ting-Compatibility-and-Unlocking-Guide

    LTE coverage is still expanding. Other than that, the speeds available are determined by the radios in the phone and so should not be expected to improve.

    Yes, the phone will need to be unlocked. See https://www.att.com/deviceunlock/#/

    Depending on your phone. Wi-Fi calling may become available, but will still use calling minutes because that is now Ting is charged, Generally only the newest phones will have Wi-Fi calling, but I know the Nexus 5 is supposed to get that capability later this year.

    You can now pay be for doing your research. Sorry about upsetting the cat.

     

    0
    Comment actions Permalink

Please sign in to leave a comment.