GSM public beta discussion

(If you haven't already, head over and purchase your Ting GSM X1 SIM card.  Once it is delivered (expeditiously), you'll be ready to go!)

Thanks for taking part in the public beta for our GSM service!  There are a few things that aren't yet ready, so we wanted to be sure to point those out...

 

  • International long distance.  For now, you'll need to use an alternative service like Google Voice or Skype.  We're working on offering considerably better rates for calling overseas, so we promise it's worth the wait.  You can now enable international long distance for your GSM lines in your account dashboard.  Rates are the same as on GSM, although we're still aiming to lower international long distance rates for both CDMA and GSM later this year.
  • International roaming.  GSM opens up a lot more doors for customers in terms of travelling abroad.  We still think your best bet is to use an unlocked device with a local SIM or a service like KnowRoaming.  But we will offer international roaming in the near future.  (Keep in mind the rates will be different from our CDMA international roaming rates.)
  • Mobile apps.  Our iOS and Android apps do not yet support making settings changes for your GSM lines.  Updates will be pushed to the App Store and the Play Store later today, but it may take a few days for those revisions to get approved.  In the meantime, head over to your web dashboard for any GSM device settings changes.  Our iOS and Android apps have been updated to support making settings changes for your GSM lines.
  • Account dashboard.  We're still working on the best ways to handle GSM device settings on your account dashboard.  Also, MMS cannot currently be disabled from your dashboard.
  • Caller ID. Outgoing Caller ID Name cannot currently be updated. We'll update when the option becomes available.
  • iPhone features.  Certain iPhone features, including visual voicemail, Wi-Fi Calling, and group messaging are not yet supported.  We hope to offer these options later this year, but we don't yet have a definitive timeframe.  (If these features are critical to you, they are supported on our CDMA network.)  For more on using your iPhone with our GSM service, please see here.
  • Wi-Fi Calling.  If you have a device with firmware that supports the Wi-Fi Calling feature provided by our GSM network partner, it should now work once it is enabled on your account dashboard.  It may take up to 24 hours for the feature to fully provision to your device.  Please keep in mind, Wi-Fi Calling minutes and messages still charge at the same normal rate as a tower-based call or minute.  Wi-Fi Calling is still very much a work in progress, but a number of our customers have found it to be helpful for improving coverage indoors.

 

If you're having some issues finding the correct place to update APN settings for your specific device, our activation series covers a wide range.  If you come across one that we haven't documented but you manage to get it working, we'd love it if you could share your steps here for us to kindly borrow.  ;)  If you're wondering about the compatibility of a specific device, take a look at our article here and be sure to use our compatibility checker.

Last but not least, we're here to help.  If you run into issues, please share what's going on here.  Either a Ting team member or one of your fellow customers almost certainly has the answers.  If something is seriously broken and it's getting in the way of what you need to get done, please get in touch with us via the normal channels so we can help right away.  Our first GSM activations were almost three months ago.  Our first beta customers joined over a month ago.  Things are quite stable, but we're still tweaking and perfecting everywhere we can.

Without any further ado, we'd really love to hear how things go for you, both during and after your activation.  Thanks for being a part of our GSM beta!

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Comments

491 comments
  • Jason,

    I have not heard of any porting issues. I ported a number fro T-Mobile to Ting GSM that only took a minute!Call or email Ting support so they can check on the port for you.

    A port does not normally take this long, but I have seen long ports due to the carrier releasing the number. I had a couple of family members a couple of years ago that had a terrible time porting out of US Cellular to Ting.

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  • Patricia, generally WIFI calling will only be available with a recent tmobile phone.  They have a list of phones on their website that have that feature.  Wifi calling is not the same as voip calling.  WIFI calling still uses calling ting minutes.  VOIP calling like skype use ting data minutes.  Generally all phones coming to Ting should be unlocked.  Tmobile phones don't have to be.....but should be.  Getting a phone with the proper frequencies is the hardest part to research.  One of my "new" phones is an ATT Lumia 1520 that has bands 2 & 4 for LTE but initially I was unable to get 3G or H+.  Mr. Google found me an article about getting into developer mode and turning on all the radio channels and now I have both 3G & H+.  Unfortunately not all phones have that ability and for those that do, they are all different.  My other new phone is a Oneplus One which is an absolute joy and seems to have everything.

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  • I'm considering buying a new Galaxy Note 4.  Can anyone confirm that it works fine on Ting's GSM network, and if so, which version of the Note 4 is it?  Is it from T-Mobile, AT&T, etc?

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  • The Note 4 is a fine choice.  Ting's GSM network is tmobile.  Buy the Tmobile version.  It will support all three LTE bands and wifi talk.  How well it works in your area depends on how strong the tmobile network is in your area.

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  • I'm sorry.  I was in a total state of shock last night.   

    The phone I bought is a Samsung Galaxy S4 At&t model.    Cat is outside.

    Normally, I am really good at saying, "Gee, should have researched it more."

    But, you know what?   Yeah, maybe should have had a clue when I ran the IMEI...but I assumed it was a work in progress.

    I had read everything I could find on the site.  Researched different phones.  Checked to make sure the S4 was compatible.  Looked at the coverage map.

    Wrote to them, saying I was going to be going GSM, I wanted to make sure what I saw was correct map wise.

    I called them.  Said I was thinking of buying an AT&T phone.   I had a very long online chat session, about going GSM.

    I read the other Beta forum.  

    I thought I'd been a pest making so sure it was okay.

    All the ads, e mails say "Bring any GSM phone...."   or something along that line.   

    I LOVE the folk at Ting, just love them....but if I am talking about buying a GSM phone....and I get told AT&T is fine......??????

    Anyway, just hope the very nice seller from Ebay reads my long apology and refunds my money before he ships.

    I've been over a month researching, looking for the lowest price, etc. and it's for my son.

    I had read I'd have to unlock, for example, and had looked into how, though thanks SO much for the links, etc.   Just some things i saw made it look like that was skippable.

    That was confusing, too.  Though, my defense again, I had asked about that when I called.   Just some things I read after that call made it look like that might not be necessary.

    I'm so frustrated.  

    Let me know what you know about the S4 and this stuff.   sigh.

    Sorry I didn't mention the model before,.  I had been SO happy to have finally bought a phone.   Then an hour later....;dfjdf;ljkdf;ldjf;ldjkf;adlfj;lfjlfj!!!!!!!

    I just happened to come on to see about unlocking it.

    Well, say a prayer to the whatever you do that the nice Ebay seller man reads my e mail and saves me having to sell the thing.    My poor son's S2 is psycho and he's been waiting so patiently.

    I can't afford another phone until I sell this one, if that's what I have to do.

    UG   When I ran the IMEI, yeah, I should have asked questions.  I'll own that.  I assumed that was part of the Beta mode.   Shouldn't have.

    And again, Ting folk reading, I really love you guys.   I'm just so frustrated!!!!    Out here is so rural, I don't trust not having all the coverage I can. That's why I wanted GSM and I stay CDMA.    I just thought....oh who cares.,   Just UG and everyone do an Ebay Dance or pray or something.    My son was so excited going to bed.  I was too.  We'd joked about how we had to have a phone party and what was I going to do with my wretched life now that I don't have phone search as a favorite hobby.

    Thanks SO much!!!!!   I wouldn't have known any of this if it weren't for you guys.

    Pati

     

     

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  • Although any unlocked GSM phone can come, not every phone supports all the offered services. I think some Internationa versions might not even support voice & 2G.

    Ting likes to communicate officially in their blog (https://ting.com/blog/). They also use the social networks (Facebook, Twitter, etc.) bu t I do not use them.

    Ting is not yet able to officially reveal their provider, but some information on their GSM map page has clues.

    For GSM information see:

    https://ting.com/blog/ting-to-offer-service-on-a-gsm-network/

    https://ting.com/blog/why-ting-on-a-gsm-network-is-kind-of-a-big-deal/

    https://ting.com/blog/ting-on-a-gsm-network-breaking-radio-silence/

    https://ting.com/blog/ting-on-a-gsm-network-open-beta-is-well-open/

     

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  • That link seems to only work if you already have an AT&T account.     ?   Sorry if I'm missing something.   Like my brain.

    www.att.com/deviceunlock 

     

    thanks

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  • Read closer.

    General Requirements for All Unlock Requests

    Non-AT&T Mobility Customers

    • You’ve never had an AT&T wireless account and you meet the General Requirements for unlock requests.

    That implies you could use that form. I think they are allowed up to 2 days to unlock, though.

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  • Thanks, Bruce.

    In my defense, I'd seen all those pages.   Some of the comments were after I'd been there, but saw most of them.

    I am too tired to pick bones, but there didn't seem much there that clearly stated not all GSM phones were alike.  I kept seeing "Bring it on:" and assumed that without the SIM card, it was basically a shell waiting to be programmed.

    I understand the legal issues.   But, couldn't someone state that not all GSM phones have all features????????

    Pati

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  • Thanks, Bruce.  Didn't see that.  that helps.

     

    Non-AT&T Mobility Customers

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  • Bruce:

    There are a lot of good links buried in 9 long pages of Q & A in the private beta discussion...the link you posting being one of them.  It might be worthwhile for a Tingy to consolidate the useful ones in one spot for easy reference for newbies.  This roll your own thing can get confusing when moving from defined carrier plan with limited options.

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  • Bruce, You are talking to a VERY upset woman here.

    I did see that page.

    What I saw was "Does your phone support these bands?"   Yes, the S4 does, or at least it is a newer phone.   It sure seemed to to me.   I admit, it made my eyes swim and those numbers didn't mean a whole lot.  I just know my S3 gets 3 G, etc.   That chart could have been a whole lot clearer.

    Beyond reading, why wasn't it mentioned in phone conversations, etc. that not all phones will be the same????????   Why would I have to research every freaking word on your site?

    The rest was Greek to me.  I am not a geek.  I am a musician.   You want me to tell you if a scale is melodic minor, or harmonic minor, or why a bass has to think more forward than a soprano, got it.

    I need simple, clear writing for this crap.   That chart is obviously not straightforward.  I sure misread it and I'm not stupid.  I'm not a geek, but I'm not stupid.

    I saw this

    Can I bring my AT&T device?

    Many AT&T smartphones will work on the Ting GSM network but run your IMEI through  our compatibility checker to confirm your specific device.

    You'll need to have AT&T unlock your device before porting out your numbers or canceling your account.

    You can start the process of getting your AT&T device unlocked  here.

     

    I saw

    Can I bring my AT&T device?

    Many AT&T smartphones will work on the Ting GSM network but run your IMEI through  our compatibility checker to confirm your specific device.

    You'll need to have AT&T unlock your device before porting out your numbers or canceling your account.

    You can start the process of getting your AT&T device unlocked  here.

     

    To me, that said see if S4's were listed as compatible devices.   They are.   I checked the IMEI and admittedly mistook what I saw there as trusting you to be working on getting better coverage during the BETA mode.   My mistake.   I expected an issue this big to be clearly explained somewhere....on the phone, text, web page, somewhere.   Clearly explained.  Not some chart like that one.  

    The unlocking question is basically moot here,.  I saw I needed to,.  I even have the links copied from this page and other pages on how to unlock.   Just saw some things that made me wonder if I still had to. For one, that it wasn't mentioned again on the Activate page.   No problem.  I've unlocked phones.  Just making double sure I had to.   Processes change.

    Thanks

    Pati

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  • sorry for the repeat clip.

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  • Agreed, Ken.

    This would be a good time for me to say I am just a Ting user, not a staff member. I have had my own painful moments with Ting too.

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  • BTW, the incredibly nice Ebay seller gave me a refund.  Phew!!!

    Pati

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  • I am glad it worked out for you, Patti.

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  • Thanks, Ken, yes, that would be great!   Well spoke!

    And Bruce, I'm sorry.  I thought Ting Army meant you worked for them.

    Sorry you've had your moments.   This was my first and a painful shock.   lol   A tiny bit like finding out your brother in law abuses gerbils.   Okay.  it was my grandfather and rabbits.  Long story.

    Thanks, and again, sorry.   I'd bake you cookies but I always burn them.

    Pati

     

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  • I just help out and do some testing when I have time. 

    Some of us in the ting Army were actually testing Ting GSM before the invite-only beta started.

    This past weekend, I tested a device for a home phone solution that, unfortunately, does not work on Ting GSM

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  • Wow, that sounds like fun!   Other than the not working part.   Did you try a rubber mallet?

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  • Nope.

    I was hoping on moving my home phone from Ting CDMA (Sprint) to Ting GSM. I guess i am stuck on the Sprint network for now.

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  • Will the HTC One M9 work on the Ting GSM network? Here are the cellular bands/antennas: 

    |
    Technology
    | GSM / HSPA / LTE
    |
    |
    2G bands
    | GSM 850 / 900 / 1800 / 1900
    |
    |
    3G bands
    | HSDPA 850 / 900 / 1900 / 2100
    |
    |
    4G bands
    | LTE 700 / 800 / 850 / 900 / 1800 / 2100 / 2600 TD-LTE 2300 / 2500 / 2600

    (Bands 1, 3, 5, 7, 8, 20, 28, 38, 40, 41)
    |

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  • Not for LTE anyway.  You need 2 and 4 for now and they will be adding 12 in the future.  I'm frankly shocked they don't include 2 & 4, most ATT spec phones have those.  Is that an international phone?

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  • I visited that link numerous times, but since the HTC One M9 does not include Band 4, does that mean that it cannot have 4G LTE? 

    1700/2100MHz (AWS) <------- does this mean that the HTC One M9 will get 3G only, or 4G LTE? 

    Because I find the 3G and 4G bands for the HTC One M9 listing "2100" but they do not list 1700 or Band 4.

    I wanted to check with you (experts).

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  • Their site says that TM will carry it so I suspect there will be a model the does have the proper bands.  The spec you listed does not.

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  • For a definitive answer on that, check T-Mobile's coverage map. They list the LTE bands used in the various areas.

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  • Caleb - The M9 LTE specs listed on the HTC page don't look like they are for the US carriers.  There is this footnote:

    1.

    Network bands in regions may be different, depending on the mobile operator and your location. 4G LTE only available in select countries. Upload and download speeds also depend on the mobile operator.

    You will probably get updated specs once it is closer to the release date. If you do purchase a phone make sure it is compatible first and if you care about LTE, make sure it has bands Ken list.  2 & 4 are important.  12 will be used in the future in some markets. 

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  • Here's my research so far: I've had the Ting GSM sim in an unlocked AT&T iPhone 4s for a couple of weeks. Voice and SMS texts work great. My problem is cell data. In my area, it appears that Tmobile has not updated their towers to match the required 1900 mhz frequency for an AT&T phone's data. I get very, very, slow 2g. Even when I'm sitting next to the Tmobile tower with 5 bars. It is so slow that I can't even use weather or google map apps. It looks like I will need to get a different phone more compatible with TMobile's frequencies if I want to use Ting GSM. 

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