GSM public beta discussion

(If you haven't already, head over and purchase your Ting GSM X1 SIM card.  Once it is delivered (expeditiously), you'll be ready to go!)

Thanks for taking part in the public beta for our GSM service!  There are a few things that aren't yet ready, so we wanted to be sure to point those out...

 

  • International long distance.  For now, you'll need to use an alternative service like Google Voice or Skype.  We're working on offering considerably better rates for calling overseas, so we promise it's worth the wait.  You can now enable international long distance for your GSM lines in your account dashboard.  Rates are the same as on GSM, although we're still aiming to lower international long distance rates for both CDMA and GSM later this year.
  • International roaming.  GSM opens up a lot more doors for customers in terms of travelling abroad.  We still think your best bet is to use an unlocked device with a local SIM or a service like KnowRoaming.  But we will offer international roaming in the near future.  (Keep in mind the rates will be different from our CDMA international roaming rates.)
  • Mobile apps.  Our iOS and Android apps do not yet support making settings changes for your GSM lines.  Updates will be pushed to the App Store and the Play Store later today, but it may take a few days for those revisions to get approved.  In the meantime, head over to your web dashboard for any GSM device settings changes.  Our iOS and Android apps have been updated to support making settings changes for your GSM lines.
  • Account dashboard.  We're still working on the best ways to handle GSM device settings on your account dashboard.  Also, MMS cannot currently be disabled from your dashboard.
  • Caller ID. Outgoing Caller ID Name cannot currently be updated. We'll update when the option becomes available.
  • iPhone features.  Certain iPhone features, including visual voicemail, Wi-Fi Calling, and group messaging are not yet supported.  We hope to offer these options later this year, but we don't yet have a definitive timeframe.  (If these features are critical to you, they are supported on our CDMA network.)  For more on using your iPhone with our GSM service, please see here.
  • Wi-Fi Calling.  If you have a device with firmware that supports the Wi-Fi Calling feature provided by our GSM network partner, it should now work once it is enabled on your account dashboard.  It may take up to 24 hours for the feature to fully provision to your device.  Please keep in mind, Wi-Fi Calling minutes and messages still charge at the same normal rate as a tower-based call or minute.  Wi-Fi Calling is still very much a work in progress, but a number of our customers have found it to be helpful for improving coverage indoors.

 

If you're having some issues finding the correct place to update APN settings for your specific device, our activation series covers a wide range.  If you come across one that we haven't documented but you manage to get it working, we'd love it if you could share your steps here for us to kindly borrow.  ;)  If you're wondering about the compatibility of a specific device, take a look at our article here and be sure to use our compatibility checker.

Last but not least, we're here to help.  If you run into issues, please share what's going on here.  Either a Ting team member or one of your fellow customers almost certainly has the answers.  If something is seriously broken and it's getting in the way of what you need to get done, please get in touch with us via the normal channels so we can help right away.  Our first GSM activations were almost three months ago.  Our first beta customers joined over a month ago.  Things are quite stable, but we're still tweaking and perfecting everywhere we can.

Without any further ado, we'd really love to hear how things go for you, both during and after your activation.  Thanks for being a part of our GSM beta!

5

Comments

491 comments
  • That is correct.  The 4s does not do LTE.  If you want the best data speeds, you need to upgrade to a phone that gets LTE

    0
    Comment actions Permalink
  • Bryan,

    It is best to verify with T-Mobile's coverage map the LTE frequencies used in your area. Their map is currently more up-to-date than Ting's GSM map.

    0
    Comment actions Permalink
  • I would be happy with 3g. I don't use cell data that much. However, the 2g in my area is basically, non-functional possibly due to the available bandwidth.

    0
    Comment actions Permalink
  • Does Ting support LTE through the 1900MHz Band or is it 1700/2100 only?

    0
    Comment actions Permalink
  • Anyone else have a Note 3 who is having problems sending or receiving MMS with WiFi turned on? I can send with Wifi turned off but not on.  I'm not receiving MMS at all. I have a ticket on this for a while and can't seem to get any answers at all. 

    0
    Comment actions Permalink
  • Joseph

    I had MMS issues (not on a note 3) until I changed the IP type to IP4 from the recommended IP4IP6.

     

    Zack:

    Ting GSM support is on LTE bands 2 and 4 with 12 being added in the near future.  Apparently the a particular frequency can host different bands so look for LTE bands 2,4 & 12 with 2 and 4 being the most important.

    0
    Comment actions Permalink
  • Ken,

    Both my IP settings are greyed out and set to IPv4. I couldn't change them if I wanted to. I know that the Note 3 has IPv6 by default, so I don't know what happened. Been doing a lot of searching and there have been fixes where WiFi calling was switched off and set to enable data mode or something like that. But WiFi calling is switched off in my device settings on my Ting page. And I believe Note 3 supports WiFi calling. The fix needs to allow WiFi to be enabled while it sends MMS over data. And conversely to receive MMS while WiFi is on. Hope that made sense.

    0
    Comment actions Permalink
  • I understand perfectly but that doesn't mean I have and answer. <G>  Unless your Note3 is TM, it will not support WIFI calling and probably never will but MMS should work with wifi turned on.  In case some other beta tester has the same model and can offer some help, what is the version number and which version of kitcat do you have?  Just to be clear, you have also not used some 3rd party texting program like hangouts or google voice, it's the stock Samsung message program, right?

    0
    Comment actions Permalink
  • Ken,

    Model SM-N900P,  Android version 4.4.2,   Baseband version  N900PVPUBMI3,  Kernel version 3.4.0-951486

    Tried it with both stock Samsung and Messaging App with same results. Thanks for any ideas you may come up with. 

    0
    Comment actions Permalink
  • Well that's the Sprint model.  I didn't know it took a sim and  you could run in on GSM.  I do have one of those, now inactive, my android version is 4.4.4.  

    So, I recommend two things, determine if you are running GSM or CDMA and update your kitkat.

    0
    Comment actions Permalink
  • Hi guys, I am hoping someone has an answer.  I have an iphone 6 plus which I recently activated on Ting from AT&T.  Looking through settings>general>about, I notice that the carrier software is at 18.0.  My coworkers carrier software is at 18.1.  I have verified that 18.1 is the latest version that T-Mo is on.  I have looked all over the place to see how I can initiate an update, but haven't found anything. 

    I am on the latest version of IOS 8.1.3

    I tried initiating a profile update by dialing ##873283#   <---Instructions I found on Ting site, but this fails "unknown error"

     

    Any suggestions?

    0
    Comment actions Permalink
  • Geo,

    It looks like you may be able to get it manually. See https://support.t-mobile.com/docs/DOC-15728

    0
    Comment actions Permalink
  • I'd like to get a GSM hotspot device (specifically the ZTE Z915) to use occasionally while travelling.  If I don't need the hotspot for a few months, and decide to deactivate it to save some money, will I be able to reactivate with the same SIM card later? Or will I have to buy a new SIM card each time I reactivate the device?

    0
    Comment actions Permalink
  • Chat with Ting support to get an official answer.I have found the support team so overwhelmed that chat is currently the best way to contact them.

    0
    Comment actions Permalink
  • 0
    Comment actions Permalink
  • Hey August.  If you were to reactivate within a week or two, we might be able to do so if your number hasn't been reassigned.  But after just a few weeks — or once your number is reassigned — the SIM completes its aging process and can no longer be reactivated.

    On the CDMA/LTE side, I think something like Karma might better meet your needs?  I'll see if I can find anything similar on the GSM side that might be a better fit for you.

    0
    Comment actions Permalink
  • I see that GSM visual voicemail isn't supported on iPhone but is is supported for other devices?  I have an AT&T Galaxy S4.  I downloaded T-Mobile's visual voicemail app but can't get it to work.  I'm not necessarily interested in 3rd party solutions like YouMail.

    0
    Comment actions Permalink
  • So, once the number is reassigned, the SIM is dead?  It can't even be assigned a new random number?

    My idea is to use a CDMA phone, and have the GSM hotspot available as backup.  Would this work if it were the other way around?

    0
    Comment actions Permalink
  • Ting's provider locks the number to the SIM.They ar enot permitted to provision a new number over an old one.

    0
    Comment actions Permalink
  • (Posted in the other GSM Beta thread, but was told to post over here)

     

    Hey everyone--First time poster, first-time Ting user, and first time smartphone user as well.

    The port from AT&T to an iPhone 5c went extremely smoothly, everything has been good as far as service goes with no bugs to point out in terms of usability.

    A few concerns that I do have, and this could be an issue of my not understanding smartphones and whatnot, but I am a little confused as to my data usage. My dashboard for today says that I have used 2.924 MB. I'm a little confused as to how this is coming in. So far today, while not connected to wifi, I have sent/received a total of 8 iMessages--one was fairly long, so we'll call it a total of 12 iMessages. This should not be more than what, maybe 150kb? Well, on my phone under the cellular settings, I show that I have used a total of 5.3MB on messaging services. I'm confused how I could have sent 12 messages, to get to 2.924MB, and accounted for over half of my total iMessages?

    Okay, lets assume that it wasn't the iMessages. I have use cellular data turned off for everything except messaging. My other phone useage for the day has come from reading an iBook, downloaded on wifi, and 2 phone calls that have gone to voicemail. Sitting here just now, I had a facebook message come up on my lock screen stating I had 9 messages. I have had messenger and facebook push data turned off. How is this happening? Why is my data usage so high? There was also a 50mb day on Saturday that I could not for the life of me figure out; I didn't use anything except while on wifi.

    0
    Comment actions Permalink
  • Robert re: visual voicemail, I believe that has to do with many of the iPhones features not being fully implemented on Ting GSM yet (see first post in this thread from Justen). I expect that will be available eventually as it is on the CDMA side.

     

    Michael, even when you are not doing anything on your phone, many apps are sending and receiving data in the background, and the OS itself will talk to Apple's servers which uses some data.

    To cut down on this you can go to Settings > General > Background App Refresh and turn off everything you do not want using data in the background.

    Also under Settings > Cellular you can turn off most apps' access to cellular data if you only want them to access data through WiFi.

    0
    Comment actions Permalink
  • Also a lot of apps update in the background automatically using data.  In Android, there is a setting to only allow app updates when connected to WIFI.

    0
    Comment actions Permalink
  • Here's an oddity: I changed the e-mail address in my Ting account and GSM cellular data stopped working. Changed it back to what it was when I got the private beta invitation, and cellular data started working again. Could be coincidental, but I think not, since I had to use the e-mail address that had received the private beta invitation to activate the phone. Now, this sort of thing might've made sense to me during the private beta period, but it certainly doesn't now. If it's just a quirk of the beta test, that's fine, but I'd better not be locked into the original e-mail address associated with my account.

    0
    Comment actions Permalink
  • Anybody having issues with running hotspots on  Nexus 5 after porting from CDMA to GSM?

    0
    Comment actions Permalink
  • Paul,

    Mine works fine, last I checked. It has been running on ting GSM since the private beta, before invitations were sent out.

    0
    Comment actions Permalink
  • Paul: This happened to me during the private beta on my Nexus 5. The fix is to go back to the CDMA SIM card and follow the Ting instructions from the beginning, in particular the part about typing special codes in the phone to wipe out the old carrier settings (this is not a device wipe that removes any of your config or data). The code I used was dial *#*#72786#*#* , then almost immediately (during the reboot) remove the CDMA card and put in the GSM card.

    0
    Comment actions Permalink
  • My wife and I are long time Verizon users who are very interested in switching to Ting.  I have a Verizon Galaxy Nexus SCH-i515 and my wife has a Verizon Samsung Galaxy S3.  On a whim, I entered our IMEI codes into Ting's Compatibility Check tool and found that both phones are apparently compatible with Ting's new "super-secret" GSM network.  This seemed odd to me since Verizon is CDMA, not GSM, so I sent a note to Ting Support with my IMEI codes and they confirmed that the phones will work.

    Have any of you successfully activated Verizon branded phones like ours in the GSM beta?  I know Ting has confirmed this but as a SQL developer I know that databases can have bad data in them.  Just want to know if any actual users have been able to activate these specific phones.  I don't want to buy GSM SIM cards and go through the porting process (we want to keep our existing phone numbers) only to find out that the phones will not work on Ting's GSM network. 

    Thanks in advance for any assistance you can offer.

     

    0
    Comment actions Permalink
  • Hi Alan - I would recommend doing to research before making switch.  You phones may be compatible, but to what degree?  You check the specs on your phones to see what radios they have.  They may not be able to connect to the LTE bands and you may only be able to connect to 2g or 3g.  Take some time to do the appropriate research. I have seen many people port that they ported their number from another carrier and are disappointed that they only get 3g services.  When you ran the compatibility check, did you pay attention to which data speeds your phone could connect to?

    Here are some useful links:

    GSM FAQ:

    https://help.ting.com/entries/104074783-FAQ-GSM-Devices-on-Ting

    GSM Compatibility:

    https://help.ting.com/entries/105240696-Can-I-Bring-My-GSM-Device-to-Ting-Compatibility-and-Unlocking-Guide%20

    GSM Coverage:

    It is best to verify with T-Mobile's coverage map the LTE frequencies used in your area. Their map is currently more up-to-date than Ting's GSM map.

    0
    Comment actions Permalink
  • Look for LTE bands 2 & 4 on the specific model phones that you have.  If you don't have both, I wouldn't bother to switch.  The good news is that there are some pretty sweet new phones available for under $300.

    0
    Comment actions Permalink
  • Christopher:

    Yes, I used the Compatibility Checker tool that Ting provides and it said that my Verizon Galaxy Nexus will work on 4G LTE and my wife's S3 will also have 4G LTE compatibility. If that is true, then awesome but something doesn't seem right to me.  I tried by IMEI code on T-Mobile's BYOD checker and it returned no answer.  Everything else I've read says that Verizon phones won't work on any GSM network in the US.  But a very nice lady from Ting sent me an email saying that it would. 

    Ken:

    According to gsmarena.com, my phone supports LTE 700 Band 13 which would make it incompatible with TMob's Band 4.  Seems to me that my phone won't work on GSM but Ting is telling me it will.  I'm not sure who to believe.

    I was hoping that some other brave soul had been able to activate a Verizon branded phone on Ting so I could feel more comfortable about making the switch.  I'd like to save some money but my wife's only concern is that her phone will continue working if we move to Ting. 

    0
    Comment actions Permalink

Please sign in to leave a comment.