GSM public beta discussion

(If you haven't already, head over and purchase your Ting GSM X1 SIM card.  Once it is delivered (expeditiously), you'll be ready to go!)

Thanks for taking part in the public beta for our GSM service!  There are a few things that aren't yet ready, so we wanted to be sure to point those out...

 

  • International long distance.  For now, you'll need to use an alternative service like Google Voice or Skype.  We're working on offering considerably better rates for calling overseas, so we promise it's worth the wait.  You can now enable international long distance for your GSM lines in your account dashboard.  Rates are the same as on GSM, although we're still aiming to lower international long distance rates for both CDMA and GSM later this year.
  • International roaming.  GSM opens up a lot more doors for customers in terms of travelling abroad.  We still think your best bet is to use an unlocked device with a local SIM or a service like KnowRoaming.  But we will offer international roaming in the near future.  (Keep in mind the rates will be different from our CDMA international roaming rates.)
  • Mobile apps.  Our iOS and Android apps do not yet support making settings changes for your GSM lines.  Updates will be pushed to the App Store and the Play Store later today, but it may take a few days for those revisions to get approved.  In the meantime, head over to your web dashboard for any GSM device settings changes.  Our iOS and Android apps have been updated to support making settings changes for your GSM lines.
  • Account dashboard.  We're still working on the best ways to handle GSM device settings on your account dashboard.  Also, MMS cannot currently be disabled from your dashboard.
  • Caller ID. Outgoing Caller ID Name cannot currently be updated. We'll update when the option becomes available.
  • iPhone features.  Certain iPhone features, including visual voicemail, Wi-Fi Calling, and group messaging are not yet supported.  We hope to offer these options later this year, but we don't yet have a definitive timeframe.  (If these features are critical to you, they are supported on our CDMA network.)  For more on using your iPhone with our GSM service, please see here.
  • Wi-Fi Calling.  If you have a device with firmware that supports the Wi-Fi Calling feature provided by our GSM network partner, it should now work once it is enabled on your account dashboard.  It may take up to 24 hours for the feature to fully provision to your device.  Please keep in mind, Wi-Fi Calling minutes and messages still charge at the same normal rate as a tower-based call or minute.  Wi-Fi Calling is still very much a work in progress, but a number of our customers have found it to be helpful for improving coverage indoors.

 

If you're having some issues finding the correct place to update APN settings for your specific device, our activation series covers a wide range.  If you come across one that we haven't documented but you manage to get it working, we'd love it if you could share your steps here for us to kindly borrow.  ;)  If you're wondering about the compatibility of a specific device, take a look at our article here and be sure to use our compatibility checker.

Last but not least, we're here to help.  If you run into issues, please share what's going on here.  Either a Ting team member or one of your fellow customers almost certainly has the answers.  If something is seriously broken and it's getting in the way of what you need to get done, please get in touch with us via the normal channels so we can help right away.  Our first GSM activations were almost three months ago.  Our first beta customers joined over a month ago.  Things are quite stable, but we're still tweaking and perfecting everywhere we can.

Without any further ado, we'd really love to hear how things go for you, both during and after your activation.  Thanks for being a part of our GSM beta!

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Comments

491 comments
  • I agree, it doesn't make sense.  Tmobile band 4 is 1700MHz and 2 is 1900MHz so I don't see how a 700MHz would work.  Don't switch until you are satisfied with the answers.  In general, some Verizon phones will work but there have been more dis-satisfied Verizon phones mentioned in these forums than ATT phones.   Just sayin'

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  • Alan,

    I would be very skeptical of the IMEI checker in your case. Like you said, they can be errors in databases, and unless Samsung's specs are incorrect both these phones are incompatible with Ting:

    http://www.samsung.com/us/mobile/cell-phones/SCH-I535MBBVZW-specs

    http://www.samsung.com/us/mobile/cell-phones/SCH-I515MSAVZW-specs

    LTE band 13 is a Verizon exclusive. 

    If you want to switch to Ting, I would look into buying new phones with the appropriate bands.

     

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  • @Don Rude: That was exactly the issue, using the code you posted an setting up the APN again looks to have worked.  Thanks!

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  • My switch over to GSM has been mostly positive so far. However, I am having trouble with unwanted messages. I have disabled text messages for my GSM phone but they still seem to be coming through. I don't use phone text messages. This morning I see that 4 messages have been added to my account charges and this is the first day of my new billing month. I don't wish to pay for services that I have disabled. How can I make this stop? Thanks

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  • Ah, so you are the last person who doesn't text. <G>  Is this a new phone number?  I have seen other beta users with this problem.  They had to contact Ting to have the sending number blocked.

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  • :-) I actually use Google Voice/ Hangouts for texting. And don't really use that much either. I just finished a chat with Ting CS and got it taken care of. They said it was from a doctor's office ?? Yes it is a new number. I didn't port my CDMA number over.  So it's probably something a previous owner of the number set up. :sigh:

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  • Just want to add that that was the first time I have needed to contact Ting CS chat for anything and it was an excellent. All my other contact with them have been via email since none of my previous issues were really pressing. 

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  • Ting support is really swamped and response time is beyond their usual acceptable range. See https://ting.com/blog/why-isnt-ting-picking-up-right-away-when-i-call/

    I know lately they saw call volume increase by 50% over the previous week.

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  • Success activating Samsung Galaxy S4 (T-Mobile), phone number ported from an active ting CDMA device

    I picked up a refurbished Samgung Galaxy S4 [SGH-M919] off of swappa for $265.  What I liked about this phone is that it is relatively new, is reasonably priced used, and has t-mobile wifi calling (available on most newer t-mobile phones, but notably not the Nexus 5), and supports LTE band 2 (in some rural areas, only LTE band 2 is available for data, there is no "3G", ) 

    Porting took 12 hours.  I did get an email from ting when porting was complete.  It would have been nice to get an automated email indicating the process was underway, just to let me know tings email bot was working.  I did have to key in the APN (access point names) on the phone as instructed by tings instructions.  This took about 5-10 minutes.

    I did not need to email, chat or call ting on this transaction.  Thanks ting!

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  • Ting has promised to get through this as quickly as possible with all hands on deck and additional hiring going on.  They have great service and just have to get through it all.

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  • Just checking if anyone else if having MMS issues. I have 5 LG g3's all Brand New Unlocked ATT D850's. all APN settings are correct but none of them can send or recieve picture messages!

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  • Robert: If you haven't already, try changing the IP protocol setting to IPv4 instead of IPv4/IPv6.

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  • Justen,

    You may want to remove your temporary note in the first post.

    I think the open beta is live now :D

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  • Robert,

    I have two Note 3's, neither of which can receive or send MMS while WiFi is switched on. APN's are set correct also. I tried a 3rd party messaging app and now can send on WiFi but still can't receive MMS.

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  • I would check the settings mentioned at https://help.ting.com/entries/104696833-Troubleshooting-GSM-Picture-Video-MMS-Messaging

    Also, disable IPv6 if you have it enabled. Many people found that resolves MMS issues.

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  • @Justen On the G3 there is no option for which protocol its using. I have worked with A few different reps and we are all coming to the same conclusion that its a provisioning issue with the ting sim's. also please check out my book i wrote on the private beta forum it has a lot of info and issues i have discovered that as of today do not have a fix.

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  • I'm on my second day with Ting and so far I'm not too happy. My coverage seems spotty (Austin, TX), even though the T-Mobile coverage map shows "Excellent" for the area I'm in. I often get only one or two bars and I'd say half of the time I get "Network Error," meaning I can't get to the Internet. *Sigh*

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  • The frequencies used by T-Mobile & Sprint are less desireable than those used by AT&T and Verizon. Generally, they do not penetrate buildings as well as the desirable frequencies.

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  • @Bruce Thats not entirely correct. T-Mobile primarily uses ATT towers and both run on many of the same frequencies. the only the secondary bands are different. and in out area almost all towers used by T-Mobile are actually ATT.

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  • Ting GSM (& T-Mobile) only roam to AT&T in a few select locations.

    T-Mobile has said that International roaming is cheaper than roaming on AT&T. That's why T-Mobile recently won an FCC ruling on roaming agreement rates.

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  • Thomas,

    When you say spotty coverage do you mean for voice, data, or both?  ALso curious as to what phone you are using?

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  • Hi Kenneth,

    My data connection is spotty. It's also a lot slower than what I was used to with AT&T. Sometimes it's OK, but other times its unusable its so slow. With AT&T I had 4G LTE and with Ting I'm only getting 4G, even though the compatibility checker said I'd get 4G LTE. I'm using a Samsung Note 2.

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  • Bruce: Thanks for the head's up.  I've (finally) updated that first post.

    Robert: There really isn't anything on the SIM-level (or at the SOC-provisioning level currently) that would be causing your MMS issue.  It looks like the G3 is a bit more picky than other devices, and you need to create a fresh APN rather than reusing the existing one in order to hard-select IPv4.

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  • Justen,

    You're welcome.

    I recommend that instead of saying "unlocked GSM devices" can be brought to Ting GSM, you should say "unlocked US GSM devices..." Most Internatiopnal GSM devices use different frequencies.

    International devices can be order through this new technology called the Internet.   :D

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  • Thomas - What LTE bands does your phone support?  Ting GSM partner mostly uses band 4.  Band 2 is starting to show up in some markets.  

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  • @Justen On first boot of the device the ting sim and network is not programming the APN's. So you have to program it fresh there is not one to modify. also when you creat a new one PROTOCOL is NOT an option. But i can see support tickets are not making there way to the beta team.

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  • Robert: The Ting SIM will never program the APNs, on first boot or otherwise.  If your APNs are being reset every time you restart your device, that sounds like a strange G3-specific Android issue.  I've never heard of that being a problem on any other device.  What was the original carrier for those G3s?

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  • @Justen Thats not wat i said. On first boot the device did not pre-populate the APN which on ATT is pushed through the SIM. Since this was not created I worked with Rob Innis and a few other excellent Ting team members to get the info for the apn and added it to the phone. After which all data and voice work but not MMS. for receiving or sending. Customer care has no resolution on this and i figured id look to the forum for help. To note we have activated 5 devices and had the same issues with all of them. Also if you look in the previous post i said which carrier the phone came from which was ATT.

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  • Robert: I apologize for missing the earlier AT&T reference.  It sounds like AT&T has potentially customized the build of Android on your G3 in such a way that you're not seeing the APN protocol option (like what you see in this screenshot)?  Our SIM will not prepopulate the APN settings for any device.  If you're not able to change to IPv4 for the APN protocol, I'm afraid MMS is unlikely to work for you.

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  • @Judten so let me get this strait. If what you are saying is correct then the IMEI checker on YOUR site is incorrect about compatibility on your network and now i will have to buy 5 more lg g3 from T-Mobile! Also if you are not going to program APN's through SIM provisioning; does that mean that EVERY customer will have to manually edit the APN on their device!? If that is true that is a major problem and not a tenable situation for normal customers to have to do that. Sp what this comes down too is due to TINGS ERROR will i be forced to foot the bill for 5 new devices or will there be a fix?

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