GSM public beta discussion

(If you haven't already, head over and purchase your Ting GSM X1 SIM card.  Once it is delivered (expeditiously), you'll be ready to go!)

Thanks for taking part in the public beta for our GSM service!  There are a few things that aren't yet ready, so we wanted to be sure to point those out...

 

  • International long distance.  For now, you'll need to use an alternative service like Google Voice or Skype.  We're working on offering considerably better rates for calling overseas, so we promise it's worth the wait.  You can now enable international long distance for your GSM lines in your account dashboard.  Rates are the same as on GSM, although we're still aiming to lower international long distance rates for both CDMA and GSM later this year.
  • International roaming.  GSM opens up a lot more doors for customers in terms of travelling abroad.  We still think your best bet is to use an unlocked device with a local SIM or a service like KnowRoaming.  But we will offer international roaming in the near future.  (Keep in mind the rates will be different from our CDMA international roaming rates.)
  • Mobile apps.  Our iOS and Android apps do not yet support making settings changes for your GSM lines.  Updates will be pushed to the App Store and the Play Store later today, but it may take a few days for those revisions to get approved.  In the meantime, head over to your web dashboard for any GSM device settings changes.  Our iOS and Android apps have been updated to support making settings changes for your GSM lines.
  • Account dashboard.  We're still working on the best ways to handle GSM device settings on your account dashboard.  Also, MMS cannot currently be disabled from your dashboard.
  • Caller ID. Outgoing Caller ID Name cannot currently be updated. We'll update when the option becomes available.
  • iPhone features.  Certain iPhone features, including visual voicemail, Wi-Fi Calling, and group messaging are not yet supported.  We hope to offer these options later this year, but we don't yet have a definitive timeframe.  (If these features are critical to you, they are supported on our CDMA network.)  For more on using your iPhone with our GSM service, please see here.
  • Wi-Fi Calling.  If you have a device with firmware that supports the Wi-Fi Calling feature provided by our GSM network partner, it should now work once it is enabled on your account dashboard.  It may take up to 24 hours for the feature to fully provision to your device.  Please keep in mind, Wi-Fi Calling minutes and messages still charge at the same normal rate as a tower-based call or minute.  Wi-Fi Calling is still very much a work in progress, but a number of our customers have found it to be helpful for improving coverage indoors.

 

If you're having some issues finding the correct place to update APN settings for your specific device, our activation series covers a wide range.  If you come across one that we haven't documented but you manage to get it working, we'd love it if you could share your steps here for us to kindly borrow.  ;)  If you're wondering about the compatibility of a specific device, take a look at our article here and be sure to use our compatibility checker.

Last but not least, we're here to help.  If you run into issues, please share what's going on here.  Either a Ting team member or one of your fellow customers almost certainly has the answers.  If something is seriously broken and it's getting in the way of what you need to get done, please get in touch with us via the normal channels so we can help right away.  Our first GSM activations were almost three months ago.  Our first beta customers joined over a month ago.  Things are quite stable, but we're still tweaking and perfecting everywhere we can.

Without any further ado, we'd really love to hear how things go for you, both during and after your activation.  Thanks for being a part of our GSM beta!

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Comments

491 comments
  • I was able to activate a Samsung Galaxy Note 4 unlocked international version (model: SM-910H) on the GSM network, which was purchased from Fry's Electronics. Talk, text, and data work fine for me in California. I only check emails, look for something on the Internet, and use Google Maps so HSPA+ fast enough for me.This specific model doesn't support LTE. If you want LTE support then you would have to buy the Galaxy Note 4 from a carrier, pay full no-contract price, and get it unlocked... through them.

    I followed the Completing Activation on the GSM Network @ https://help.ting.com/entries/23169888-Activation-for-your-Samsung-Device ,and ported my number from CDMA network to GSM. Everything is all good now :)

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  • I just wanted to share my experience with Ting's GSM. I bought a OnePlus One last week to upgrade from my Galaxy S3. Activation went smoothly and I was able to call/text on my new phone within about 15 minutes from making the switch. Upon first boot, I was receiving an LTE signal, but no data was going through. Calls and text were still working though. I switched to 3G and it was working just fine out of the box. So I decided to follow the guide for the GSM Android APN settings. I set the APN settings to IPv4 / IPv6, but same thing,  no data was coming through on LTE. I tried IPv4 only, and also got the same results, 3G was fine, but LTE had no data coming thru. I was getting a decent signal on LTE, about 3-4 bars, so it wasn't a reception problem I think. However, when choosing IPv6 only, I was finally able to get data on LTE.  I'm in the San Francisco area if that matters. I switched it back to IPv4 / IPv6 and LTE was still working.

    The issue was also tied to MMS. It was working with IPv4 and on 3G, but not working with IPv6 for 3G AND LTE. But ever since I started playing with all these settings, I found that IPv4 / IPv6 was working with MMS (and also LTE now). I'll have to test it more throughout the day if these settings stick. Interesting note, while I was testing MMS, all the pictures I thought never went through, finally went through when it started working. So my wife received all my test MMS messages at once, understandably annoyed.

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  • Hi Everyone.  I'm unable to SAVE the APN info on my Nexus 5.  I enter everything, and click the SAVE, but it just disappears.  Ting had me factory reset my phone, and that is done, but the same problem exists.  I can't save the APN.  HELP!   

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  • George,

    I had no issues with my Nexus 5. What carrier was previously on the phone? Some people coming from Sprint/Ting CDMA had a particular process that seems to work.

    I found my phone worked better when I rebooted after activating on Ting GSM.

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  • My Nexus 5 has been on Ting CDMA for a year.  Just want to switch to GSM.  

    You were able to enter the APN info?   (Thanks for the help)

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  • George,

    Here is what I posed on Page 2 that appears to work.

    1. This is probably the easiest way. Have your SIM eject tool ready. Go to the dialer and dial *#*#72786#*#* (note you must have the CDMA SIM in and have some signal for this command to work) and immediately remove the CDMA SIM. This will erase the CDMA carrier settings. Now put the GSM SIM in while it is restarting. It should automatically switch to GSM and pick up the Ting service but you will see a exclamation point next to the signal strength icon indicating a problem. That is because you haven't set up the APN yet. Go to Settings > More > Cellular networks > and you should now see Access Point Names. Create a Ting APN per the instructions at the beginning of this thread. Restart the phone and everything should work. 
    2. This is the other way that works... you don't need to do both. Go to Settings > More > Cellular networks > and change Preferred network type to "Global." Replace the CDMA SIM with the GSM one. The Access Point Names menu should appear (you may need to exit out of that settings menu and then return before it shows up) so you can add the Ting APN. Select the Network Operators menu and tap "Choose Automatically" which will register you on the Ting GSM network.

    Hopefully some of this will help.

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  • Bruce, THANK YOU!  That worked perfectly.   Not sure why Ting didn't have me try that first, before I did the reset.   Oh well.  Hopefully anyone else who can't save the APN will see this.  :)

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  • That was a quote from somebody in the provate beta. I think Isabel shoud add that to the activation steps for the Nexus 5 on ting GSM if coming from a CDMA network.

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  • Porting from Ting GSM to T-Mobile Postpaid, PIN problems

    I am trying to port my number away from Ting GSM to T-Mobile Postpaid and I am having PIN problems.  Ting Level 1 email support hasn't figured it out yet, so I thought I would post here in case others have experience.  I know the ting port out page has the Account number and PIN.  The PIN is 6 digits.  Problem is T-Mobile Postpaid wants a 4 digit PIN.  I asked Ting and they say, no it is 6 digits.  I ask T-mobile and they say, can't put in 6 digits.  I ask ting, they say, it's six digits, and I have the right PIN.  I ask t-mobile, and they say , we need 4 digits ...

     

      We have tried the usual "0000", last 4 digits of phone number, last 4 of SSN, last 4 of the six digit PIN,  without success.  The kicker is that T-mobile postpaid thinks the phone number is being ported from "Ultra Mobile", another t-mobile MVNO.  (I wonder if ting bought a bunch of sim cards that were originally destined for Ultra Mobile?).  Before the phone number was with Ting GSM it was started with Ting CDMA.  It has never been with Ultra Mobile.  Any ideas?

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  • Kenneth,

    Email Justen j@ting.com. He should be able to help figure this out.

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  • Justen,

     

    Did anything change? I'm not seeing the network flapping any more. I did try disabling IPv6 and rebooting, but there was no change, so I went back to both v4 and v6, where I still noticed flapping. So I switched to the 3G network for a few days. Today I went back to the LTE network and I am not seeing any network flapping.

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  • Perhaps tower issues in your area?

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  • Nope, I spoke too soon. Flapping is back.

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  • @Bruce,

     

    The coverage here is impeccable. It's hard to believe there are tower issues.

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  • Hi folks,

    Doing my part to log a few noticeable issues - and maybe see if others have similar experiences/ answers. I came from Verizon which used the LTE network, and am now on the 3G network on Ting. 

    1) Recipients will get my texts on 2 threads - one that is number-based, and the other email-based. In my iMessage settings, I see that the option to "be reached by iMessage at" my phone number is greyed out. I can, however "start new conversations" from my number. Don't understand why this is.

    2) Texts can sometimes take forever to send, or not even go through. Sometimes I'll also receive messages much later. This has no correlation to whether I'm on the 3G Ting network or if I have a full connection to wi-fi. 

    3) Phone is not as agile - navigating between/ within apps, scrolling, loading content - all of it just seems buggy and freezes every once in a while. This was never my experience pre-porting over.

    4) Battery drains much faster now. Probably relevant to using 3G vs. LTE?

    I'd love to know if anyone has similar issues & whether they've figured out how to ameliorate them. Thanks!

     

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  • Why do we have to pay $4 to ship SIM cards via FedEx?  I think USPS will deliver them for something like $0.40, right?

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  • The cost for shipping for each SIM (not counting the SIM itself) is actually $5.05.  We tested First Class Mail for SIMs, but found an unacceptable number were lost or damaged.  Priority Mail is usually delivered in one or two days, and we've had two lost or delayed out of quite a few thousand shipped at this point.

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  • @Justen - First Class mail is a mess, the whole USPS system actually.  We've had so many lost items ourselves.  I can only imagine what the loss could cost from a corporate standpoint. 

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  • Bruce directed me here for things related to voicemail on gsm.
    This is my situation...

    When I set my voicemail number with 123 as instructed, it brought me to the emergency call, and someone on the other side saying that was 911 calls. Any idea why that would happen? The call history showed 123 tho... I'm on Ting GSM network right now.

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  • I have a unlocked Note 4 from Verizon. The mobile Hotspot and bluetooth tethering does not work and every time I try to activate it I get a "checking subscription status" box then "Unable to connect - mobile number not found". Now I went to Verizon and they told me that they could not help me activate it and I needed to talk to Ting about it. Turns out that this is an issue Ting needs to look into resolving. Either the Sim card needs to be patched or something needs to be done on Tings end in order to resolve this issue on all Verizon devices. 

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  • I have been using two Sprint iPhone 5 and  4s. I've been amazed with the coverage in my area. I always thought Sprint had the worse coverage, it is as good as my ATT iPhone 5.. I knew T-Mobile has bad coverage in my area. My son happen to have a iPhone 4 - ATT, so we tried to add it to my plan. Well as suspected, the coverage is terrible, almost non-existent  in my immediate area (North Shore LI, NY) Oddly, when I got towards the center of the island, more congested areas, the signal seems acceptable. What I can't understand, my iPhone 4 does not support the T-Mobile 3G or better frequencies. But in those area, the phone indicates 3G connection. Is this true? What is going on? I will load a speed test app and measure the performance next time.

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  • First, a question- what is the usage latency on the GSM network?  Meaning, how long after I use data/text/minutes does it take to show up in my Ting account?  On the Sprint side, it seemed to be roughly an hour or so before my usage showed up on my account.

    Second, a suggestion - could we please get a GSM forum with individual topics?  This all-in-one-thread solution is horrible for finding specific issues.  There are many valid questions/concerns intermixed in this discussion, making it difficult to find relevant information.  Worse, the lack of organization makes duplicate postings more likely, exacerbating the problem.

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  • Tried porting an AT&T iPhone 5 that we received from a family member. Order the SIM card last week, finally had confirmation that the phone was unlocked via the relative. Did my own IMEI checking, and it all showed it should be good to go. Did the Ting activation, and kept getting an unsupported SIM error when trying to activate on the phone itself. Trying to find answers from Ting itself was useless, only found a response from someone not affiliated with Ting saying that the phone is not unlocked. Since the number was already ported, and the phone is needed, decided to port back until we had further confirmation that the phone was unlocked. Relative got the email from AT&T today, so went to try and activate again and it is now saying the SIM cannot be activated. Since it is the same phone, and same number, the one use should not apply. Pretty disappointed with Ting and the lack of information or proper instructions from Ting about this whole phone unlock/one-time SIM deal. Not to mention I have been calling Ting Help yesterday and today, and no one answers, nor do I get call-backs when I leave messages. What happened to organized, fast response Ting?

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  • Sheila,

    You need to call, email.or chat with Ting support for help troubleshooting this device-specific issue.

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  • Un Chang,

    The iPhone 4 supports 2100MHz, but ot 1700 MHz. Perhaps it can get 3G in onli limited areas.

    See https://support.apple.com/kb/sp587?locale=en_US

    and https://help.ting.com/entries/105240696-Can-I-Bring-My-GSM-Device-to-Ting-Compatibility-and-Unlocking-Guide

     

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  • Daniel,Ting has made it very clear that GSM phones brought must br unlocked. The only exception is that T-Mobile phones do not need to be unlocked. Every time I have seen bringing GSM phones mentoned, unlocking is emphasized.

    Ting has no way of checking the lock status of a phone before it is brought to Ting.

    Were you calling during the regular support hours? Lately, I have found chat to be a better option on contacting them. They have been deluged with calls and are working feverishly adding staff. I understand that the GSM release has been delayed to allow the training of 25 more support team members.

    See https://ting.com/blog/why-isnt-ting-picking-up-right-away-when-i-call/

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  • @Annie Chen: You didn't mention which iPhone model you're using.

    If you're on iOS 8, check the battery graph first: Settings, General, Usage, Battery Usage.

    Next, try cycling iMessage (turn it off, wait a few seconds, turn it back on) -- that will force it to re-register with Apple. For "can be reached at", your own phone number will always be checked and greyed out if it is configured properly. The recipients that receive your message twice, what color is it when you send it (blue or green)? This and texts taking a while to send are likely related; it sounds as though it's trying iMessage initially, then falling back to SMS.

    If still no luck, and if you have not done this since the port, you can try resetting network settings (Settings, General, Reset). Note that this will erase saved WiFi passwords, preferred networks, VPNs. You'll need to configure the APN settings again afterward.

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  • Like John Corey says up above ^^ I also have issues with tethering my Nexus 5.  I've found it will work if I set "Preferred network type" to 3G instead of LTE, but then it's slower.  I'm guessing this is an issue between Ting and ((unnamed GSM provider)) that they need to work out.

    Okay, Ting.  Is this on the to-do list yet?

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  • Not sure if this has been asked or answered yet, but I have an unlocked AT&T iPhone 4s working with my Ting sim, but the carrier label shows T-Mobile. I've seen other people mention that it shows Ting, but I'm not sure if that's just for android phones or not. Should it it be showing Ting or is T-mobile how it displays on an iPhone?

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  • I think some carrier names are programmed in the OS. My Nexus 5 shows Ting.

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