GSM Voicemail Trouble

Hi all,

I just activated my Galaxy S5 from Verizon with Ting, and I'm having trouble getting the voicemail 100% operational. At this point, I can access my inbox by dialing my mobile number or 805-MESSAGE (t-mobile's direct number to access the voicemail system), but dialing 123 gives me a prompt to enter my registered phone number or PIN. Any tips on how to troubleshoot this? Should I not even be on t-mobile's voicemail system?

Thanks!

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10 comments
  • I believe you should be able to just call your number from your phone to access voicemail. Many phones have a long press on the 1 key dial that.

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  • When I do that it tries to dial *86, the voicemail code left over from Verizon. Really my question is just the 123/T-mobile VM system issues. I should be switching to a OnePlus One in a couple days.

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  • Since the public beta is now  open, you can get help by calling or emailing Ting support now.

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  • Now GSM public beta is open, you should be able to call or email Ting support for assistance. Please let us know the solution to assist others.

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  • Hi Charles, there are a few options to access voicemail on your GSM device, use one of these when trying to access voicemail - press and hold 1 on the dial pad, or dial 123 and then press call or send, or tap the voicemail icon on your device.

    The pin you are being asked for unless it has been reset would be the last 4 digits of your phone number followed by the # key. From here you'll be prompted to create a new PIN/password.

    If the pin has been reset you can dial # 793 # and send/call on your device and your voicemail password will be reset to the last 4 digits of your phone number. None of your messages will be deleted. 

     

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  • Hi Kyra,

    I appreciate your attempt to help. I've been working closely with Shaun Lafferty on this problem, as the issue is specifically associated with dialing 123. Otherwise, the voicemail system is working fine for me now.

    As the joke goes, "Ting, my voicemail doesn't work when I try to dial 123." "Then don't dial 123!"

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  • Did you get your issue resolved?  My issue is that when I dial 123, I'm dialing the E911 service.  I have a BLU Star 4.5, and apparently 123 is an emergency number somewhere.  

    I know I can change the voicemail number in the setting on my phone to my phone number, which will go directly to voicemail, but it prompts for my PIN, and I'd like to dial 123 instead so it doesn't.  

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  • Since GSM is in beta, this probably should have been posed in the public beta thread. Justen from Ting responded ot another user with the same issues.

    The 123 shortcut is a common way to access voicemail on our GSM network partner.  But some devices, especially (but not exclusively) those designed for international markets, understandably treat it as an alias for 911.  In your case, you could try pressing and holding the number 1 key or directly dialing 805-MESSAGE (805-637-7243) instead.

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  • I love this thread. One of the first answers was did you try all of the things that they say to try on The Ting website. The answer was yes. Been three other people suggested doing the same thing. It's been 4 years now and I can't find a resolution to this problem.

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  • Hey Brian, 

    Phones from Verizon are pre-designed to dial Verizon's voicemail phone number, instead of the Ting GSM or T-Mobile phone number. 

    Try calling your own number, and press * to interrupt your greeting.

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