IPhone5c Blue

I ordered three of these phones to go along with my families switch over to Ting in early February. Well as of today one has completely died and wont take a charge which is being replaced by Ting. We'll see how that goes. Also two of the three charging cables have failed to operate. My daughter who is away at college went and bought her own replacement apple cable. The other one my other daughter here at home noticed the problem when her 5c phone wasn't charging then went completely dead and wouldn't even take a charge even on my wife's charging cable/adapter which so far(cross fingers) still seems to be charging her phone. Checked that daughters cable on my wife phone and her phone stated cable not good or something to that effect. I should also state that my daughters IPhone didn't report any issues about the charging hookup before it died which is usually the case with apple products.

Ugh, I know I saved a good amount of money purchasing these on sale 5c phones thru Ting but PLEASE TING make sure they are working properly and all the accessories work as well.

Now this has nothing to do with the actual service phone/data which my family is very happy with and I am very please with the money it looks like we will be saving.

Also Ting seems to be responding quickly to my dead phone replacement. I'll report back.

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Comments

20 comments
  • Were these refurbished phones from Ting or used phones purchased from Glyde or Swappa using the ting store?

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  • Purchased directly from Ting.

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  • The phones are probably refurbished by a third party. I think they only have a 30 day warranty.IT looks like this is getting very close.

    For refurbished Apple devices, I have had good luck buying directly from Apple.

    With Ting support so busy, I have found the best way of contacting them is via chat. There is a chat window on your Ting dashboard or look in the lower right at https://ting.com/byod

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  • Ting has processed the request for a replacement phone as stated above.

    I was providing feedback relative to the working condition of the three phones and included accessories purchased directly from Ting.

    Whether they were refurbished by Ting or not is Ting's issue relative to customer satisfaction.

    As stated above three phones purchased, one died and two bad charging cables. Quality Control Issues Ting should address.

    Actual system service, so far so good.

    I did notice that the hold they put on my credit card until they get the non working phone back is $100.00 more than the original purchase price.

    I understand these and other issues are growing pains Ting will have to smooth out. As a landscape contractor who is thinking of moving my companies cell phone service to Ting this is a trial run for them before they get that business.

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  • As a user, I agree with you. I trust you will be happy with Ting like I am.

    If you have good T-Mobile  the new Ting GSM would be recommended. The rates are the same and shared between both services.

    Since the middle of last month, Sprint has made it much more difficult to bring phones to Ting CDMA.

    See https://ting.com/blog/changes-to-the-byod-program-the-good-the-bad-and-the-ugly/

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  • Also, before you give up on iPhones that appear dead, go through the troubleshooting (particularly the reset). I've seen several cases on recent iOS versions where the unit gets frozen in sleep mode and does not respond to a charger, and all that's needed to get it going again is a reset.

    The cables typically fail due to strain near the lightning connector end (as in, repeatedly bending or twisting it at sharp angles). Letting the unit sit while charging instead of constantly picking it up and putting it down helps avoid this. Plus it'll charge faster if it's allowed to sleep.

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  • (And to be clear, that wasn't targeted at you Phillip; I'm just commenting on the most common cases I've encountered.)

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  • No problem, thanks for the feedback. Yes we went thru numerous restarting procedures and scoured apple and the internet for all possible fixes before I submitted a request for replacement.

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  • Also (phillip or anyone) if you are near an Apple store, it is worthwhile bringing the device in.  Often, they can give you advice, troubleshoot, repair or even fix problems. Sometimes for free (check here) https://selfsolve.apple.com/agreementWarrantyDynamic.do

    The cable not good message comes up when you plug in a functional but aftermarket cable [Apple wants you to only use their products]. In reality, many aftermarket cables are more robust and can handle the strain Trevor mentions.

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  • So your saying the two bad cables I received with my i5c were not apple products? The adapters that the cables plug into are marked apple. The cables have no brand markings other than the standard USB symbol. None of the cables from my other apple products are brand marked but look exactly the same as the bad ones that shipped with my phones. So my assumption is that they are apple cables and are causing the phones to produce error messages.

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  • I know that some aftermarket cables when plugged into some Apple devices produce a message "warning" that the accessory is not genuine Apple. Everyone I know has ignored the warning and no one I know has had a problem. That is really all I can say. I don't know what is happening in your case. I do know that Ting will go to the ends of the earth to solve the problem and make you happy. With Ting, it's all about the relationship. 

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  • Four days later still waiting on the replacement phone. The ends of the earth might be a little further away than expected.

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  • phillip,

    Try chatting with Ting support. I would think they should be able to find out the status of your replacement.

    While they train additional support staff, I have found chat the best way to contact Ting support right now.

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  • Phone on hold for 20 min. Chat 20 people in front of you. Oh well back to work.

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  • sounds like either speakerphone or run chat & keep an eye on it.

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  • Well that would be nice if everyone worked in an office all day long and didnt have to interact with clients in the field.

    Maybe ting should start sending the name of the shipping company and tracking number with their it shipped email and customers can see if it's even on it's way like most other 21st century tech companies do when you order products from them.

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  • Well after another 30minutes on hold on the phone and chat finally got some one on chat. This is interesting. Seems like my replacement phone didn't get sent out on the date the email said it was sent out but actually two day later. Eventhough Ting was wonderful enough to put an immediate hold on my credit card. So after the email stated it was sent out on the 5th it was actually sent out on the 7th not due to arrive until the 11th.

    So for over seven days I will be paying for a line I cant use not to mention the fact of being down a phone. Yes the wife and family will look wonderfully on this great decision I made to move everyone's service to Ting.

    So it seems like Ting also choose the slow boat to China service to get me my replacement phone but when I originally ordered the phones and signed up for this service amazingly they came overnight FedEx. HUH interesting how that works.

    The ting chat person had no answer for all the discrepancies and didn't want to have a supervisor call me immediately but was going forward our little conversation on for review. IS THIS TING OR AT&T/VERIZON IM DEALING WITH?

    I am so glad everyone has chimed in to tell me how Ting will go to the ends of the earth to help me.

    OK BACK ON HOLD FOR 10MIN WAITING TO TALK WITH A LIVE PERSON OH GOODY...PLEASE LEAVE A MESSAGE AND WE WILL GET BACK TO YOU BUT DON'T WORRY WE WILL HOLD YOUR PLACE IN LINE.

    DMV? No it's TING!

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  • Awesome so as I sit here completing bids for clients I decide to the existing requests section as I have received no phone call back from anyone that gives a hoot at Ting. 

    Seems I'm being offered a $30.00 credit for all my time and trouble even if I were to charge Ting my going rate they would owe me 10x that amount for the time I spent dealing with this issue over the last 5 days since the phone went dead.  So "after further review" geez, I was finally given the fedextracking number it seems it was pickedup a day later than originially communicated.

    Right now its sitting at the Fedex processing center in my city but with a note that its not scheduled for delivery until the 11th.  Oh joy of joys.    

    And yes I ranting because that's all I can do as I have spent over $800 bucks and hours upon hours getting everyone in my house over to Ting from three different cell companies. No I don't want to just drop Ting but hopefully someone further up the Executive Food Chain other than Ting Cheerleaders will read this and instead of sharing about their favorite beer communicate to their clients what the heck the game plan is to deal with all the customer service issues.

    So no in my mind Ting really isn't different than other other guys. Yet. Hopefully that changes.

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  • I wouldn't advise anyone to buy refurbished phones thru Ting. Another of the three IPhone 5C's just went dead. Luckily the first to die did so with in the first 30 days and ting did replace it. You read about the saga above. Well now another has just died outside of the 30 day guarantee.

    Your experience maybe different but these refurbished phones are horrible. 2 out of the 3 so far within 90 days dead. 1 during the first 30 days replacement window, 1 at 80 days.

    And not to mention having to buy all new charger cable for the 3 phone as every single one stopped working.

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  • phillip,

    Since it died so close to the warranty deadline and you have had prior issues, I would recommend you call, email. or chat with Ting support to see if they can help you in any way.

    Be sure to let us know the outcome.

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