Has anyone ported from Republic Wireless to Ting and had no incoming SMS afterwards?
Answered

I recently bought a refurbished Moto G from Ting. 

On 3/4 I received an e-mail confirming my request to port my number from Republic Wireless to Ting. 

3/9 - Received an e-mail that the port was ready and I just need to activate my new phone. I did so on the same day. 

Since 3/9, my phone has not been receiving incoming SMS:

Incoming & outgoing phone calls: Yes

Data: Yes

Outgoing text message: Yes

Incoming text message: No - except for an activation code for WhatsApp, sending a text message to myself, or e-mailing mynumber@message.ting.com

I have troubleshooted with 2 very helpful Ting reps since then, but still no text messages. I spoke with someone from Republic Wireless who said that it can take up to 7-10 business days for the port to complete, but I am confused about whether that refers to the time from when I requested the port or from the time when my Republic Wireless line was cancelled. I thought that when the 'losing' carrier (Republic Wireless) cancels the line is when the port is complete. 

Has anyone else ported from Republic Wireless (or maybe google voice, another VOIP, or a landline) and had a similar experience?

One of the Ting reps I spoke to felt that if a factory reset didn't fix the issue, that they could look into a replacement device, but I am wondering if maybe there is more of an issue with the number porting than the device. I say this because of that fact that I can text myself and receive texts through the email-to-sms gateway. To me, this suggest that phone has no hardware or software issues receiving SMS.

So, I'm trying to figure out whether anyone else has had a similar experience and whether it was resolved simply through patience. I am concerned that I will go through the process of getting a replacement device, only to find that the issue still persists or that it resolved itself, but had nothing to do with the phone. 

Thanks!

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  • SMS is actually network-specific, and the networks have gateways/interchanges to each other that relay messages. Because of that, when a number port happens, each network relay has to be updated before messages sent through that network will properly make it to you. And yes, up to a week from the port occurring (line cancel).

    So, it looks like you're having no trouble with text messages on Sprint's network, and whatever service WhatsApp uses. The senders you don't get texts from, what network(s) do they use?

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  • Trevor - Thanks for your explanation. This afternoon I received text messages from users on Verizon, Cricket, and Google Voice so it seems like everything is working well. 

    The Ting representatives I worked with were very professional and friendly, but I'm surprised that neither of them seemed to be aware that it could possibly take 3 days or longer for the network relays to be updated. Both of them were baffled by the situation and the second person that helped me was even ready to send me a new phone. Obviously, no real complaints in terms of customer service seeing they were willing to solve the problem no matter what, but it could have saved all parties involved a lot of time to just be patient and wait. I guess usually it works much faster and this is rare? Or is there some specific issue related to transferring from VOIP to mobile? I know that both Republic Wireless and Google Voice warn that it can take up to 3 business days to receive SMS after porting into their networks, but I could not find any information about the opposite direction.

    In any event, hopefully the existence of this thread helps someone avoid spending a few hours with support staff doing profile, prl, and factory resets. 

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  • Ports among the major cell networks seem to be pretty rapid, but anything involving landlines or VoIP often has delays. Exactly why that is I don't know, other than regulations are not requiring the businesses involved to make their processes work any faster.

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  • Glad I found this thread. I've been pulling my hair out trying to figure out what's going on with my phone. My story is a little more complicated.

    I actually switched to Republic _from _Ting, stupidly, I might add; I hadn't done enough research on Republic before switching. I didn't realize that they use a custom ROM, and was disappointed with the phone and the service once my old number finished porting from Ting. So, almost immediately, I ported my old number _back _over to Ting from Republic, reactivating my old Ting phone to save time, since I hadn't received the S4 Mini at that point. Yesterday, the port finally went through (even though I started the port from Republic last Friday), and I reactivated my old Ting phone. In the meantime, I had found a good deal on a slightly used Samsung Galaxy S4 Mini, and purchased it, along with the recommended SIM from Ting's store. I got the S4 Mini up and running and registered on Ting, but left it inactive since I was planning on switching my old number to the S4.

    Once the port from Republic came through, I activated my old phone, made sure it worked, and then immediately switched numbers between my two Ting devices, from my old Ting phone _to _my new Ting phone, the S4 Mini. The carrier reset _looked _like it went fine on the S4, but my younger brother's texts (Verizon) weren't coming through to my phone, even though my texts were. Then I asked my older brother (who uses Ting) to text me, and that worked fine, as well as my father's texts (Ting).

    The weird part is that I can make calls, but all anybody hears is static from my end.

    I was just about to post a thread asking if my S4 Mini might have faulty hardware, like a bad antenna maybe, but it kind of looks like I just need to wait a few more days in case the port hasn't fully completed, from what I'm gathering from this thread.

    Sorry to thread jack, but as great as customer service has been for me so far, we haven't made any progress. I've been through every possibly relevant troubleshoot I've been able to find online, and on Ting. To make matters worse, my old Ting phone won't activate anymore, so I have no way to call Ting's support now. So I'm kind of just in limbo until they email me back tomorrow.

    Any thoughts?

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  • As far as SMS goes, yeah, I think it'll clear up with a little more time. Are all of your Ting phones on the CDMA side? If one of those Ting swaps was to the GSM side, that might exacerbate things.

    The static doesn't sound like a port issue though; once a call completes, there's nothing in network routing that would affect that. It sounds like either the S4 Mini has bad network codec configuration (carrier reset), bad software (stock ROM if flashing was involved, factory reset otherwise), or a bad microphone (debris, physical damage, or internal fault).

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  • Both Ting phones are CDMA.

    I kind of figured as much with the call static. I've already done a factory reset on the S4, and of course, the carrier resets.

    I just tested the microphone using the stock Android voice recorder app, and the microphone wasn't working. I guess I've got a bad mic...?

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  • [UPDATE] speaker mic works fine. Pretty sure I've nailed this problem down. Waiting for confirmation on returning the phone, since I don't want to go to the hassle/risk of replacing the microphone myself.

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  • Yep, sounds you've narrowed it down quite well, and I'd return/exchange the phone too rather than deal with a repair for that.

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  • Yeah, I've started the process. Unfortunately, I'm still having the texting issues with my old number.

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  • I ported my number from Republic to Ting last Friday, and have not received an SMS since (it is now Tuesday night).  I can (mostly) send them out, but cannot receive.  I have family on AT&T, Verizon, AND Ting, and none of those will work.  I have tried everything, including another factory reset on my iPhone, and no one seems to know what to do.  So I guess I'm just supposed to keep waiting???  

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  • Emily, I'm still waiting and almost two weeks have gone by. Ting support seems to be dropping the ball too. My help request has gone un-answered for several days now. Very fed up with this nonsense.

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  • Wow, Devon, that really sucks.  But you are getting texts from Ting users, but not Verizon?  I've got a bunch of attempted texts to me from my fiancé (also on Ting), and those aren't working, either...

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  • The customer rep person I spoke to from Republic told me that the port can take 7-10 business days after the line is cancelled on republic's end. 

    Has all of that time passed?

    Try sending yourself a message by using the email-to-SMS gateway. You send an e-mail to your 10-digit ting number followed by @message.ting.com. For example, 1234567890@message.ting.com

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  • Hi Benjamin - no, it has only been 2 business days, I guess.  But since I transferred on a Friday late afternoon, it seems like a frickin' eternity!  

    I did try the email thing, based on your original post, and it did not work (well, it hasn't worked yet, and it's been about half an hour).  But I'm not sure what that means technically, when it works vs. when it doesn't?

    Thank you for the info from Republic - did they say why everything transfers over except the receiving of texts?  I'm hoping Ting reps will get this thread so at least they will be able to tell the next person!  I think it would be much less frustrating if I didn't feel like no one knew what was going on.

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  • Emily, I've been getting texts from Ting and at least one Sprint user (makes sense, I guess). But nobody else.

    Ben, it has been 8 business days so far. What I don't understand is why a port would take that long in the first place. When porting from one mobile carrier to another, Ting quotes 2-24 hours. Why would Republic be any different? And furthermore, why would some numbers work but others not? I could see a port taking a while, but what is this nonsense about a partial port? Why would Ting send me a successful port confirmation email, when clearly the port hasn't completed?

    I guess I'm asking Ting these questions, and not you, specifically. This all seems pretty outrageous.

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  • Emily - I agree with everything you have posted, but I don't have an understanding of it either and the rep from Republic did not explain why everything transfers except receiving texts, but they did confirm that it was not unusual. I think Trevor's comment to my original post offers somewhat of an explanation for why receiving texts would be different from everything else. For me, the email-to-SMS confirmed for me that my phone was capable of receiving SMS and there wasn't some sort of hardware issue. I also tested this by sending myself an SMS. I don't know exactly what it means that you can't use the gateway.

     

    Devon - Again, I'm no expert. My understanding for why it takes longer is the following though:

    1. There are FCC regulations on how fast a port needs to happen for mobile-to-mobile ports. This regulations do not apply to landlines and VOIP ports are covered under landlines. 

    2. I think the technology behind a VOIP number is different from a standard mobile number. 

    It's definitely frustrating, especially because like you and Emily say, there isn't any good information to be found. For me, waiting resolved the issue. Maybe try to wait it out until the full 10 business days? 

    Ultimately, I transferred my number to Google Voice, which has the advantage of not having to deal with port your number for as long as Google Voice is available, which so far has been awesome for me. I don't know if that would resolve the SMS issue though...

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  • When did Republic Wireless start allowing BYOP?  The last time I checked, you had to buy their phone, with their custom firmware...

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  • Never mind.  I see you went the other way around.  I suspect that RW does something special for SMS, and it is incompatible with how Ting and Other Sprint MVNOs handle SMS.  

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