I recently bought a refurbished Moto G from Ting.
On 3/4 I received an e-mail confirming my request to port my number from Republic Wireless to Ting.
3/9 - Received an e-mail that the port was ready and I just need to activate my new phone. I did so on the same day.
Since 3/9, my phone has not been receiving incoming SMS:
Incoming & outgoing phone calls: Yes
Outgoing text message: Yes
Incoming text message: No - except for an activation code for WhatsApp, sending a text message to myself, or e-mailing email@example.com
I have troubleshooted with 2 very helpful Ting reps since then, but still no text messages. I spoke with someone from Republic Wireless who said that it can take up to 7-10 business days for the port to complete, but I am confused about whether that refers to the time from when I requested the port or from the time when my Republic Wireless line was cancelled. I thought that when the 'losing' carrier (Republic Wireless) cancels the line is when the port is complete.
Has anyone else ported from Republic Wireless (or maybe google voice, another VOIP, or a landline) and had a similar experience?
One of the Ting reps I spoke to felt that if a factory reset didn't fix the issue, that they could look into a replacement device, but I am wondering if maybe there is more of an issue with the number porting than the device. I say this because of that fact that I can text myself and receive texts through the email-to-sms gateway. To me, this suggest that phone has no hardware or software issues receiving SMS.
So, I'm trying to figure out whether anyone else has had a similar experience and whether it was resolved simply through patience. I am concerned that I will go through the process of getting a replacement device, only to find that the issue still persists or that it resolved itself, but had nothing to do with the phone.