Service problems in Massachusets?

We have no problems with our Ting service in Los Angeles where we live, but when my wife travels to the Boston area her iPhone 5 doesn't get calls or SMS reliably.  It is a Sprint iPhone.  She typical has at least 3 of 5 bars (dots on the iphone) and the phone indicates Sprint LTE.  Does anybody know how to fix this?

 

Thanks!

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  • Hey Nathan!

    I see that you were able to get in touch with Ting support, if you have any further questions please feel free to reach out via email, chat or phone!

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