I purchased a new Samsung Galaxy Victory less than two years ago (June 2013) from Ting for almost $300. I was counting on using the device for three years to maximize the savings I would get by using Ting. About two months ago, people started telling me they can't hear me and I sound muffled. After trying all the resets, including a factory reset, I'm being told my only option is to mail the phone to Samsung, spend at least $70 (probably more) and be without my phone, which I use for my business, for a week and a half to two weeks.
I'm just wondering, when you calculate how much Ting is saving you and you factor in the cost of the device, how long do you expect the device to last and how long are you counting on? Is it reasonable to think a phone that doesn't last even two years is unacceptable?