Not receiving 4G/LTE iPhone 5

I'm tossing this out to the community in the hope that someone else has had this problem resolved.

I've been with Ting for over a month now and I've never received a 4g signal. Ever. Anywhere. I live in a 4g area, and I travel all over the country. A family member who has Sprint receives a 4g signal at my home on their iPhone 5.

This is no limited to just one iPhone, but both that are tied to the ting account. I have been working with the supper friendly and helpful staff, but are at an apparent impasse.

I have tried erasing the phone and setting it up as a new phone.

I have taken it into an Apple store where to my shock, even though they said it looked good inside and out, they gave me a new phone. Still no 4g.

The folks on the Ting side of the house has tech look into the problem an discovered nothing of note

They had me enter ##873284# to reset the service

They had me enter ##33284# and this is where it fell apart. This code sends me to an automated response saying "The feature code you entered is not valid".

The super helpful Ting rep could only speculate that this result is because …well maybe it's not a Sprint phone? … or maybe it's broken? … or maybe ?..

So I'm stuck. Ting can apparently not solve it, and I feel like I'm not getting my money's worth. I could leave Ting but I'd rather fix the problem. Has anyone else encountered something similar?

0

Comments

20 comments
  • I have an iPhone 5 that has never seen working LTE service. I am working with Ting support right now on it. The quirky thing is if I factory reset it a couple times I can cajole it to connecting to LTE but then it will report no cellular data connection when it is connected to LTE or 3G service (though 1x will work). If I factory reset it again it goes back to it's 3G/1X working state (but never sees LTE). I spent a few days going through all the motions and driving around to areas that should have LTE and then to 3G 1x areas trying to see what would happen. I don't really care about the speed but I feel like I'm not getting as good coverage as I could be since new rollouts are all LTE. I have this hunch that it has something to do with the sim cards but I really don't know, since it only affects LTE and the sim card is only used for LTE service (I believe) that's what makes me go thought that logical progression. It seems like when the phone goes through activation it gets some sort of carrier configuration that tells the device it's only supposed to connect to 3G/1X service, not LTE. Certainly this is possible with sprint's technology since Republic Wireless has both LTE and 3G only plans.

     

    If you go to About>carrier and click on it until it shows PRL the latest sprint prl is 52101 I believe. If you have 52101 listed the service update codes probably won't do anything (certainly haven't for me I've hit them a dozen times).

    You have sprint phone because non sprint phones won't work period, and you'll have a big ol sprint text string right next to your signal in the top left of your iPhone.

    0
    Comment actions Permalink
  • Thanks for the tip. I do have 52101.

    0
    Comment actions Permalink
  • I am also having this issue. I have the latest firmware 7.1.2. My PRL is also 52101. I feel that I should say my phone is jail broken, but I had this issue beforehand too.

    0
    Comment actions Permalink
  • It's got nothing to do with the device being jailbroken (Mine isn't). It's got to be a carrier configuration issue, or some issue with the sim card maybe (maybe ting can clarify if the SIM is used for configuration of the CDMA functionality on the iPhone 5 or if it is only used for configuration of LTE functionality on iPhone 5).

    0
    Comment actions Permalink
  • I'm having the same issue. Support has asked me to do the stuff mentioned in the activation instructions: https://help.ting.com/entries/28085823-Completing-Your-iPhone-Activation-

    The 3g started working after a few days and a doing a carrier reset. But, I'm still without 4g too.

    0
    Comment actions Permalink
  • Support has again asked me to do a factory reset, and per the usual I can reset it have working 3G service, reset it have working 3G service, reset it LTE will show but the phone will report no cellular data connection unless I drive around and find a 1x location, reset it again and I'm back to working 3G service. I'm not really keen on reseting it more times unless Ting can confirm they've done something on the back end to facilitate the LTE connection. It really seems like there's some carrier configuration that says "hey these devices are not authorized for LTE service"

    0
    Comment actions Permalink
  • I mean 3G is working fine and I'm saving tons of money so I don't care all that much, but I feel like i'm missing some coverage since new buildouts are LTE.

    0
    Comment actions Permalink
  • I am new to ting, but I am experiencing this same issue as well. I have an iphone 5 and I am only receiving 3g everywhere I go. The coverage map posted on ting's website indicates I should be well inside the 4g LTE coverage, and I've tried every reset to the phone I can think of. Hopefully this is being looked into and will be an easy fix.

    0
    Comment actions Permalink
  • Hi Edward (and others with a similar problem)

    Try running a profile update:

    Connect to a Wi-Fi network

    Tap the phone app

    Dial # # 873283 #

    Tap Call

    Starting Service Update message will appear - tap OK

    If update is successful Service Update Complete message will appear after about a minute - tap OK

    **If update is not successful Service Update Fails message will appear, make sure you are connected to a Wi-Fi network and try again

    If the problem persists, open a support request with the details and we'll troubleshoot the problem with you.

    0
    Comment actions Permalink
  • Thank you for responding. I had previously tried that update before, and just tried it again. Still no luck.

    0
    Comment actions Permalink
  • I have an open ticket, but here's an update. I drove a round a bit and performed some resets again

    Every so often a full factory reset will put it in a state that the iPhone 5 will connect to LTE but when it sees LTE service it reports no cellular data connection when it is connected to LTE or 3G, 1x works. Resetting again brings it back to a state where it only connects to 3G or 1x service but it has cellular data connection on both network types.

    #25327# and #873283# both will run and complete when it is in the can see LTE towers state but neither provides it with a cellular data connection.

    It really feels like it's getting an incorrect carrier configuration somehow, one that either tells it don't connect to LTE service at all or if it gets a configuration that it talks to the LTE network the LTE network rejects the connection. It's back in a 3G/1X working state, I have a lot of stuff on my phone and I use it for work. I can't really be down testing resets and carrier resets for several days again. I'll live with 3G service.

    0
    Comment actions Permalink
  • An update from my end.

    I made another trip to the Apple store where I was promised it's not a hardware problem. At one point the Apple rep punched in the IMEI # and was able to see some general information about the device such as the carrier etc. there were two fields (and here I'm really kicking myself for not understanding this better) I believe they were account user, and account type. In the case of account type it was left blank, and "undefined" was filled in for account user. The apple tech said those are usually filled In and suspected that the "handshake" between the carrier and the phone didn't go well.

    They also gave me a new SIM card just in case.

    I contacted Ting and we did a carrier reset. While I didn't immediately see LTE, in fact I then was only seeing 1x, I turned the phone off and flew to a new city and when I turned it on BAM LTE.

    Except... Not really

    Now I was getting no data service whatsoever and any attempt to access a site produced the error "This phone has no data service..."

    I fly back accross the country, turn on the phone, and I'm back to 1x with still no data, and a lot of service errors. That's at the Denver Airport for those curious.

    Today I spent a good amount of time with Ting trying lots of voodoo with no results. Finally we swapped in the new SIM card because that was all we hadn't tried.

    It took about 90 minutes for the system to do a successful reset of the service but now I appear to be back to square one at least. I have 3G service.

    I really want this to work, but if I don't see a resolution in a few days, I'll most likely chock this up to a poor decision to come to Sprints service and go elsewhere.

    0
    Comment actions Permalink
  • I'm getting a new sim, I'll let you know how it goes. But given there seems to be a number of people with the exact same issue it seems like it's a misconfiguration of sorts (probably on sprints end). Maybe the sim will fix it, I'm saving enough money and have acceptable enough coverage that I'll live with 3G for the time being. Eventually that won't be acceptable as Sprint keeps rolling out LTE and Spark to their markets. 

    0
    Comment actions Permalink
  • A quick follow up.

    I now have working LTE. 

    Unfortunately I cant say precisely which action fixed the problem, but switching out the SIM card was the last thing we did.

    I can't say I'm all that impressed with Sprints service but I can say the Ting support staff have been amazingly patient and willing to  put the time into fixing the problem. 

     

    0
    Comment actions Permalink
  • I followed one of the ting rep advice of Let's start with the good news.

    I am now able to get the LTE service sign on the upper left now (period).

    Now for the bad news.

    1) No service available when LTE sign is on.

    2) still no luck when I toggle the on and off LTE settings via iphone settings

    3) when LTE setting is off, I see the 3G or 1x sign on the upper left but no internet connection. This kills me :(

    4) I restarted phone, but same failing results.

    5) The above 4 observations are similar to when I first signed up with ting

    6) i have not re-tried the #25237# or #873283# yet as I believe that was what I did when I first signed up with ting to resolve this original LTE issue . As a resulting leaving me to speeds up to 3G only.

    7) Do keep in mind my iphone 5 is a different hardware than when I signed up (I switched phones due to HW screen issues) Hence, I believe this is a generic issue and not specifically with my account.

    This is getting very frustrating!

    Jason

    0
    Comment actions Permalink
  • I end up having to bring in my Apple iPhone 5 for a swap and fortunately was still under warranty. The history of this thread is very similar to my case . One thing I have not tried is to swap the SIM card. Please advise

    0
    Comment actions Permalink
  • Swapping out the SIM card worked for me. You should contact Ting's support and fill out an official ticket. They worked with me, got everything working, and were nice about it :)

    I have included the link to their support below:

    https://help.ting.com/requests/new

    0
    Comment actions Permalink
  • Swapping my sim fixed the issue as well.

    0
    Comment actions Permalink
  • A Sprint agent told me that to get LTE you need to turn off roaming. I tried it and it worked. Unsure if that tidbit is applicable to Ting or not since I just signed up today and am awaiting the porting of my number.

    0
    Comment actions Permalink
  • Requesting a new SIM card from ting did the trick, thanks guys for the suggestion . I left my voice roaming enabled and still get LTE (which is good)

    0
    Comment actions Permalink

Please sign in to leave a comment.