I'm tossing this out to the community in the hope that someone else has had this problem resolved.
I've been with Ting for over a month now and I've never received a 4g signal. Ever. Anywhere. I live in a 4g area, and I travel all over the country. A family member who has Sprint receives a 4g signal at my home on their iPhone 5.
This is no limited to just one iPhone, but both that are tied to the ting account. I have been working with the supper friendly and helpful staff, but are at an apparent impasse.
I have tried erasing the phone and setting it up as a new phone.
I have taken it into an Apple store where to my shock, even though they said it looked good inside and out, they gave me a new phone. Still no 4g.
The folks on the Ting side of the house has tech look into the problem an discovered nothing of note
They had me enter ##873284# to reset the service
They had me enter ##33284# and this is where it fell apart. This code sends me to an automated response saying "The feature code you entered is not valid".
The super helpful Ting rep could only speculate that this result is because …well maybe it's not a Sprint phone? … or maybe it's broken? … or maybe ?..
So I'm stuck. Ting can apparently not solve it, and I feel like I'm not getting my money's worth. I could leave Ting but I'd rather fix the problem. Has anyone else encountered something similar?