I haven't quite found a clear answer on this anywhere, so I'm asking if anyone else has done what I'm trying to do.
So I'm currently an AT&T customer with an iPhone 6 that's under contract and locked. I would like to move over to Ting, I want to take advantage of the ETF relief that Ting offers, and I don't want to be without a phone for several days.
So I can unlock my AT&T phone by paying the ETF, then start the unlocking process which apparently usually takes between 1-3 days. Unfortunately NORMALLY the only way to pay the ETF is to cancel service, I don't want to do that and then have to wait 72 hours before my phone is unlocked and I can activate my Ting SIM card in the phone (thus leaving me without a working phone for that time).
I spoke with a customer service rep at AT&T yesterday and with an manager's help I can theoretically pay it now, and the manager will use some sort of override to put it through and take my phone off contract, allowing me to start the unlocking process, while keeping my AT&T service going. The problem is that, according to this person, the ETF charge and payment wouldn't show up on my bill since it's being done via an unusual workaround. In order to take advantage of Ting's ETF relief program I need it to be on a bill I can send them (once the phone is unlocked I'll port my number over to Ting, thus ending my AT&T service).
Has anyone else done this? Is there some trick to it? Some magic words I need to use with AT&T to get the ETF payment on the bill? I might go forward with the plan anyway, and just write off the ETF relief, but that means leaving around $70 on the table which seems stupid to do if I can avoid it.
I hope I've been clear here, it's a confusing situation. Let me know if you've done this, or if you have any tips, or if you have any questions about my situation, I'm happy to clarify!