tethering not available for Ting GSM?

I have just switched over from Ting CDMA to Ting GSM, using a Noika 920 (windows phone).  Everything went smoothly except when I attempt to enable "Internet Sharing" I'm told that it's not supported by my plan and directed to T-Mobile support.  I opened a ticket with Ting and as of this morning have been told that direct tethering is not available to Ting GSM.  This I found quite shocking since before making the switch I do believe I read every forum and blog post on this subject and nowhere did I see any mention that tethering is not supported.  

So, I'm looking for validation of this from the community.  I'm a bit upset here and feel very much let down by Ting.  If tethering isn't supported on their GSM service I really feel they should have said so.

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16 comments
  • I"m curious about this too. I'll be using an iPhone 6 whenever I switch, I'd like to be able to tether (though it's not a dealbreaker if i can't for a while). I don't recall seeing that listed as an issue anywhere for GSM...

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  • It's working fine for me (Nokia 635).

    Although not related to your error message, 2 quick things to check are:

         did you turn off wi-fi before turning on internet sharing? It won't work if Wi-Fi isn't disabled.

         check the "highest connection speed" setting under cellular+sim->sim settings. It must be 4g or less. LTE doesn't work for tethering.

    Did you buy your phone new for use on Ting, or are you bringing it from another service provider (AT&T , perhaps)? If so, did they disallow tethering? Maybe there are some old settings that didn't get changed when you activated on Ting. Try checking your APN settings?

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  • Thanks, Travis.  That's good to know. The message I got from Ting stated: "T-Mobile has blocked direct tethering on their network and is only accessible if you use their T-Mobile tethering app [...] we are an MVNO of T-Mobile the same rule applies".  

    So, since is is working for you, I suppose that statement must not be true.  (Anyone from Ting customer service care to reply?)

    I have tried the various things you mentioned and none them helped.  As far as APN goes, I've set the name to "wholesale" and tried all the variations (IPv4v6, etc) under network type.  No luck there either, but maybe someone knows something else to look for.

    I bought the phone used from a big box store.  I don't know its history, but I believe the previous service provider must have been T-Mobile because when I reset the phone there is a "T_Mobile" APN listed.  It's now marked as "inactive" after creating the Ting APN of course, but it can't be deleted.

    I suppose you bought your phone new?

     

     

     

     

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  • I bought it new from amazon. I had already activated the sim, so I just stuck it in the phone and everything worked.

    Thinking back...

         every single sprint and boost phone I've ever owned had tethering disabled in the operating system. I believe that unrestricted tethering is a relatively new concept for T-Mobile, so I wouldn't be at all surprised if your phone is tethering disabled at the os level too. If that's the case, you're out of luck.

    The response you got from Ting is disappointing. 6 months ago I would have said its quite out of character for them, but today, I'm not so sure. If I were to give them the benefit of the doubt, however, I'd say they had just gotten their T-Mobile and Sprint scripts mixed up.

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  • Call or chat with Ting support for official troubleshooting help. I believe chat is the fastest way to get support right now.

    I know I tested tethering on my Nexus 5 before the public beta. Some people needed to select IPv4 Only or IPv6 Only to resolve strange data issues causes by IPv4/IPv6

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  • If true Ting should disclose this in a comparison chart somewhere:

     

    • CDMA: Tethering at normal rates
    • GSM: Tethering restrictions
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  • David may have received false information about this.

    I will try to get Ting to officially comment on this thread.

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  • Yes, clearly this is expected to work. To his credit, the Ting rep. has sent me a new message acknowledging the previous error and is now trying to get this resolved at the T-Mobile end, which apparently may take a few days.  I'll update  this thread once there is some resolution.

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  • Hey David,

    We make tethering available as a network feature on GSM by default to everyone. To be able to make use of the feature, however, requires a compatible device which generally (but not always) means a device with an unmodified OS.

    As to the Nokia 920, I've done a quick Google search and there are plenty of articles and forum posts out there about this. It seems that unlocking the AT&T version and using it anywhere other than AT&T will lead to internet sharing issues. There are quite a few different fixes recommended ranging from installing and playing around with an Access Point app to Spanish language keyboard configurations, and more.

    I hope that our support team is able to help get this resolved for you, but I wouldn't be surprised if Google has better info than what T-Mo provides to us to give to you.

    Going forward, I think we could do a better job advising that not all network features are guaranteed to work on all devices. At the most basic level, think of a feature phone trying to tether or a data device trying to MMS.

    Based on what I have seen, it is possible to get tethering to work on your Nokia, it just requires a bit of a hacky solution to get there.

    I hope that helps.

     

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  • Thank you for checking, Rob.

    Official support is always comforting here.

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  • The tethering on my t-mobile phone says that the hotspot is connected, on the phone and my laptop. Then I can access all the google sites but nothing else. That is really weird.

    If the following statement is true then I'm screwed. I cannot imagine living with 3G speeds on my laptop. If I can't get this fixed then I'll have to give up on ting.

    From the knowledgebase ...

    "Only 3G wireless tethering is supported for GSM devices. If you are having trouble with tethering on your GSM device, confirm that you are connected to 3G or WCDMA data and not LTE or 2G (GSM)".

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  • On my Nexus 5 (GSM) tethering does not work while on (t-mobile) LTE.

    However, If I change the 'Preferred Network' setting to '3G', the tethering seems to work.

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  • I have had a problem connecting a pair of Nexus 5 devices for as long as I have been on GSM.  The one device starts the hotspot, and the other device sees it, attempts to connect but never gets and IP address and never connects (just saves the name in the WiFi list).

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  • Hey Mark,

    As Steve pointed out, only 3G wireless tethering is supported for Ting GSM devices. Try changing the preferred network to 3G in your phone's settings as you're likely connecting to LTE by default.

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  • No dice. It connects and drops and just keeps this up. It's too fast to even bring up Google.Com

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