Sprint Coverage lacking with Ting

I had data issues with Sprint and I was with them for over ten years. I finally took the plunge and switched to Verizon and loved it, except for the cost. Then I switched to Ting to save money. I love Ting and the service they provide but I now realize that Sprint coverage is bad. Especially since on Ting I cannot data roam, I never realized how much Sprint must use other carriers towers in order to provide coverage. 

I will most likely keep my two kids on Ting since I can control their data and have them use wifi often. I travel around a lot on my Harley and really want data where ever I "roam". Verizon seems like a good fit and I maybe I can get a decent package on 2 lines instead of the 4 I had before.

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24 comments
  • I made the jump from Verizon, but unfortunately coverage with Sprint was spotty and it only got worse as for the last two days my wife's Nexus 5 couldn't make or receive any calls, text and data were working.  

    I absolutely LOVE Ting's support, but the Sprint network is really undermining Ting's overall potential.

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  • My wife and I both have been getting dropped calls here in Cedar Rapids. I was thinking it was just my phone until hers started doing it also. We are on S4 phones. Very frustrating at the least.

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  • Call Ting. Perhaps there are tower problems in your area.

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  • Same problem here but Ting reps report they "can't" (or maybe won't) fix a network problem. I really want to stay with Ting but if the poor call quality is something they cannot/will not address, then I have no choice but to switch to another carrier. My wife is using Net 10 and has no issues so I may give them a try.

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  • I did, and yes a tower was down by my house.  I understand towers have problem like any other hardware, but the problem went on for two days.

     

    I'm having to switch my wife's phone to another carrier because of it, but beware that your current cycle have to paid off before they allow you to move, even if you are moving one line/phone out and keep one line/phone with ting.

    In my case, my billing cycle closed on the 8/9, but the payment is not debited out of my account until 8/14, because of this they won't let me port over my wive's number until 8/14. So plan accordingly...

    I tried paying now so that I could avoid waiting, but according to the Ting rep there is no way for them to process the payment manually, which I asked why and the answer I got was that they need the five days the end of billing and actual payment in case additional "roaming" charges to be taken into account.

    ________________________________________ 

    But yet:

    http://ting.com/coverage

    Does Ting charge domestic roaming fees? 

    No! Ting does not charge any additional fees for domestic voice roaming (although you may see a roaming indicator on your phone in some locations).

    Currently Ting does not offer domestic data roaming.

    ________________________________________ 

    I really wanted this to work, I made a significant investment, two Nexus 5's and .  Ting provide very significant savings, but without good coverage those savings are irrelevant.

     

    btw, I'm the Raleigh, NC area.

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  • Ting does not charge for domestic roaming, but they charge for International roaming.

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  • Hi Joel. You're right that Ting doesn't charge any additional domestic roaming fees or surcharges, but any roaming usage still counts as regular usage (minutes or texts) under the account. Roaming usage might take a few days to get to us, so we wait a few days after a billing cycle ends before closing the bill to leave enough time for that.

    Sprint is constantly improving their network and you can find more about it through this link. If you have coverage issues, it's also worth considering adding an Airave to the account. This device uses your high-speed internet connection to communicate with Sprint and acts like a personal Sprint tower. There's not fee for having it on the account, and you can find some Airaves for as low as $30-50 on eBay or other websites. Please use this tool to confirm you could have an Airave in your area.

    It seems that you talked to Jennalee yesterday. Feel free to reply her email follow up at any time if you have other questions. For other customers experiencing coverage issues, make sure to submit a support request so we can keep track of those cases and work on each one on a case-by-case basis.

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  • My problem is when I travel. If I leave roughly 20 miles from my house and reception is terrible. Data is a huge issue. Sprint must buy a lot of tower from other companies that we cannot "roam" on. Verizon price is insane so I may just have to deal with it but very annoying. I can be in town and at my house and lose talk signal. I don't notice data problems as much because I use wifi as much as possible. When I am camping 30 miles away and can't get even 3g that just sucks. I looked at Ting and Sprint coverage maps and there SHOULD be data there but it's not.

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  • Perhaps you should call Ting to report the tower outage to Sprint, assuming you are a Ting customer.

    At least you have LTE somewhere close!  

    My area has no 4G service (WiMax or LTE) anywhere close.

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  • yeah, I was with Sprint for 12 years. In the beginning it was good because Sprint was cheap and Verizon barely existed as a national network. In the middle, Sprint was "okay" because it was still cheap and had cheap data, while Verizon began to grow, gobble-up the small guys, etc. Finally Sprint was just cheap but lousy, Verizon coverage became so much better. And the only reason Sprint was cheap was that I had grandfathered plans -- no reason for any new customers to sign up. When i left Sprint, I gave up a much-coveted SERO plan: $30/mo for unlimited data and text, lots of minutes *and* subsidized new phones every 2 years. I still gave it up because the service was just bad.

    I'm on a Verizon MVNO now (though I use Ting for a secondary line just to use one of the many Sprint phones I've piled up over the years), and the coverage is just so much better it isn't funny... (yes, very location dependent I know...)

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  • I am still looking around but really undecided. I did flash a newer a radio/modem on my S4 but not really seeing much improvement. I know the phone isn't the issue but pulling the trigger on a higher priced plan is hard to do. My biggest concern is when I am traveling.

    At&t sounded good with 10gb for 160 with 4 lines but when I went to check out the phones and plan it came up way higher than that.

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  • Space Cowboy said:

    We are seriously considering moving to Consumer Cellular.

    We switched our lines from Ting (and Straighttalk) to Consumer Cellular and the network coverage is MUCH better on their ATT based network, which covers all ATT roaming partners. And since it's standard GSM/LTE technology you can use any standard ATT used or prepaid phone including the latest iPhones, Moto G, or the attractively priced Lumia Windows phones for $59.

    Consumer's plans are similar in cost to Ting with our four lines, but calls between phones are free and data roaming is included at no extra cost. ATT network coverage has been much better than Sprint or T-mobile, though probably not as good as Verizon's costly network.

    I still like Ting the best as an MVNO comparny, and their customer service is unmatched. But unfortunately they've been tied to the weakest network carrier and Sprint's draconian phone limitations.  Consumer Cellular has been the best compromise we've been able to find for reasonable cost, phone availability, and full roaming support.

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  • I'm going to have to check that out. Consumer Cellular sounds good. I use wifi as much as possible but we still tend to use 1-2.5 gb a month. Usually more during the summer because we go camping.

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  • I agree Consumer Cellular looks quite interesting. I see that unlike some MVNOs, you can call internationally. I have family in Canada, so that is important.

    I have been told that Sprint in my area actually uses the network of another smaller carrier, NTelos so I doubt I am ever going to see Sprint 4G here. Itis probably time to move elsewhere. I would rather not go to Verizon because I like my Nexus 5. T-Mobile coverage  here is not very good either.

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  • How do I go about getting a SIM Unlock code for my Galaxy S4?

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  • If you mean unlocking for Internatinal use, call or email Ting support. If you mean unlocking for T-Mobile or ATT, Sprint does not do that .

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  • Hi William! If you want to unlock your S4 for international travel, we'd be more than happy to help out. Simply submit a Help Request! Bruce is right, in that we will not be able to unlock your device for domestic carriers, though. 

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  • Marg,

    Do you expect that to change with the new phone unlocking law recently passed?

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  • Apparently carriers have until 2015 to comply with the new law.

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  • I missed that. Apparently the carriers have until Feb 2015 before they must comply.

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  • Hi Bruce! It may, though of course the devices could still have limits with regards to technology (nothing is going to make a CDMA only device connect to a GSM network, for example). We're all still awaiting the finer details, to be honest. We do know that the new legislation won't affect the BYOD list, though. 

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  • I'm in Phoenix and have HTC m7 my wife has the iPhone 5 and we have horrible service. Dropped calls, can't talk to anyone because the calls break up so I end up spending more time repeating something 4 or 5 times to the other person and have to apologies about my service or signal constantly.

    I've had Sprint in the past and even though they kept telling me they had 4g and was coming to phone I had yet to see it. But still there service wasn't this bad.

    I just switched from AT&T which was great no prob. Even had road side assistance. I just don't see how I can stay with or even recommend this service to anyone if you can hardly use it for talking on. :/

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  • Well, this is my farewell to Ting.  The title of this thread tells it all.  Sprint coverage seems to be getting worse, incredibly.  I was in central Connecticut last month visiting my daughter, and even near Hartford I had no Sprint signal.  What good is a smartphone if you can't use it except where there's wifi?

    I would heartily recommend Ting to anyone in New York City or any other major metro area, as long as they plan to use pay phones when they travel.

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  • Peter M. wrote:

    Consumer Cellular has been the best compromise we've been able to find for reasonable cost, phone availability, and full roaming support.<<

    That is the company I just signed up with.  ATT has 4g even in upstate New York.  I bought a used iPhone from eBay and they're giving me a free SIM card.  200 voice minutes and 2 gigs data (which will actually WORK!) for $33.70.  That's comparable to what I've been paying for Ting.

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