Ting New Control Panel Feedback

Today we launched the new Ting control panel, designed to make managing your account even easier. We really hope you like it!

Has it resolved a problem you had with the control panel before? Great--we want to know. Did we take away something that you loved and used everyday? We want to know that too.

Let us know what you think in the comments below!

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Comments

236 comments
  • Count me among those who would love to see at a glance the usage by device, and also to have that in the billing history.  Mouse-overs are a bad idea, tables are better, even if it takes an extra click to get to it.

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  • I assume others have mentioned this too, but I no longer have the ability to see who's using what usage in an aggregated way.  Very frustrating (in fact I really wish that I could see last months aggregations without having to build a spreadsheet and do the math myself)

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  • Hi!
    It doesn't matter to me what shape the graphic takes, be it a circle or a speedometer. Wheat does matter to me is that I am able to find -- quickly and easily -- the total numbers of minutes, megabytes, and messages for EACH of my 17 lines. Knowing the total for all of them combined is good, too, of course. Being able to access and copy the call or text data for each line is also necessary.

    However, I really need to have totals for each line available. Is there any way you can get that back? Pretty-pretty-pretty pleeeeeeease?

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  • Thank you for your efforts, however, may I please remind you of that which you know all too well?

    It it ain't broke, don't fix it!

    Perhaps it merely slipped your mind.

    Sincerely,

    Michael B

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  • With the OLD system, I had a routine of highlighting the whole page - then copying and pasting it into a spreadsheet. It looked messy! But I had another page that called what i wanted from the messy page.

    With the NEW system, highlighting and copying and pasting does not bring ANY numbers in. (I can only see them on the mouseover)

    I used to be able to keep up with my kids relative usage daily with my spreadsheet. Now, that is gone.

    I hope you bring by the numbers ON THE PAGE.

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  • Really liked the old control panel and sad to see the cost/details of the next tier disappear...

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  • apart from taking up too much screen space, it's just wrong.

    my control panel is showing phone numbers I don't recognize and it says my average bill is about half what I actually pay.

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  • I like the old layout better. I especially miss the "estimated" cost.

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  • I do not like the new layout. The prior version was much better IMO...the "Tachometer" dials were more intuitive and useful to me. The estimated usage indicator was a key feature I used.

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  • I agree with Morgan Johnson, I like numbers -- I need a way to print the number of minutes/messages/megabytes used by phone.  I use it to "charge" each phone for the monthly usage on that phone (I know, NERD !!!).  The old bar graph showed this info. in such a way that I could cut-and-paste it to a file.  A report of usage-by-phone would be EVEN better.  seeing each an every phone call made is nice, but a total would be more useful to me.

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  • so, i'm an idiot.  the number i didn't recognize was from a hotspot i had on my account. :(

    but the average bill info is still not right

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  • Awesome!!!   It's clear from messages that you can't please everyone.   The new format does exactly what was needed to correct the slowness of the old system that happened at the end of each billing cycle The old system hung up getting a bunch of data ready when there was a good chance that it was not needed.  In the new system, you show us the high level snapshot, then let us drill down if it happens that we want more info.   Keep up the awesome work.   It's going a great direction.

     

    Thanks.

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  • I like it. Its easy for me to see at a glance where we are.

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  • Hey everyone, please don’t take our lack of constant responses as a sign of disinterest or anything like that. I assure you we're listening (and working, quite literally as we speak, on the next iteration).

    I worked on the new control panel, and I promise you that the intention there was nothing short of wanting to develop the best product we can for our customers.

    It's very clear that the estimate, and some of the other functionality to more easily sum up usage at a glance across devices is sorely missed, and we are working hard to get some of that detail back in right away.

    We really appreciate all of your feedback. Thank you for taking the time to share it.

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  • I really need a break down of minutes, messages & data for each phone on our account, not only for the current month but for past months!  I just spent a bunch of time going through that list of a couple thousand messages to divide it out.  Please help with this!!!  Otherwise I have to remember to write it down before the end of our billing cycle.

    Thanks!

     

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  • The 'average bill' for my account is also wrong. How can it be $15.50, when I use the "S" level of everything ($9) plus the device charge ($6), PLUS the state/fed taxes and fees! My 'average' bill is a little over $17. Somebody doesn't know how to code!

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  • Walter, I'm pretty sure taxes & fees are not taken into account. $6 + $9 = $15.

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  • @Jemma, well then THAT'S wrong too. Cuz it's been $15 for over a year.

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  • Pretty but not what I need. Less is not more in this case.  Why take useful information away? I liked knowing my max, average, and expected usage numbers.  

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  • Hey Walter, I've manually gone over your bills (before tax) and averaged them out. You're right that the number is off slightly, but only by $0.04 from what I can tell. I'm going to look into this a little more and see if I can find anything that could explain that.

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  • What happened to the per user summary?  I can't believe you would completely remove that feature, so it must be there somewhere and I'm just not finding it.  Previously, I would click on Minutes, and get a drop-down showing the total minutes used so far per device.  If I wanted to view the individual calls, I would then click on that users name.  Clicking details now just gives me a massive list of data for every call made / text sent / data used. Even if I filter by person I don't get a subtotal at the bottom of the page.

    Fortunately the per-user summary is still visible in the app, but I really can't understand why it's no longer on the front page of the dashboard.

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  • OK - I've just read through some more posts.  It looks like the per-user summary only appears on accounts with 2-5 devices.  Since I have 6 devices, I must not actually need to see that useful summary information.  If you give it back to me, I'll go back to telling people how much I love my phone company.

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  • It's on the way, David. It shouldn't be too much longer.

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  • PLEASE bring back the summary view of usage per device per service (minutes, messages, megabytes).  The grand total and the detail are both useful at times, but I'm far more often interested in the usage summaries per device.

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  • My account's messages went beyond 4800, but the charge on the panel shows $11, not $11 plus (message count - 4800)/400, which is the actual charge.  The total bill appears correct, but it would be nice to see the message charge correctly.

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  • I always relied on the summary per device by category (minutes, texts, data) and look forward to it coming back.

    I would also like to suggest these improvements for Device Settings:
    - Devices are already broken down into Active and Inactive lists so there is no need to have that column
    - Use responsive layout. Previously I could see all devices I registered (12) on the page, but now I have to scroll down. There is really no reason for that aside from lots of empty space.

    The above applies to several other screens where to columns are unnecessarily narrow (usage details, etc.). Given today's monitors and resolutions, I'd rather have more responsive display. I'd be happy to spend time on the phone with an engineer to review suggestions in more detail.

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  • The pie charts are cute, but I really miss the totals per device. Please add that back somewhere.

    Thanks!

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  • I hate it with a passion.  The 'gauges' were FAR more intuitive to read.  The circles are visually confusing, and too abstract to quickly interpret.  Horrible UI design, and I am a full-time professional software developer.  Yes.. yes.. I know it's popular.  Doesn't matter, it's still very poor UI design pushed by marketing managers with art degrees rather than engineers and scientists who understand human visual perception and cognition.  Repeating a bad idea doesn't make it a better a idea, just more tedious to eradicate.  Don't do UI designs to follow some popular garbage.  Do UI designs for utility.  Disagree with me?  I challenge you to do this to a cockpit avionics display or an I&M system at a power plant.  If that flies (pun intended), I'll eat my humble pie.  This is form over function for a fad, and that is a BAD idea.

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  • Here's another simple idea:  if it ain't broke, don't fix it!  The old dashboard was useful and informative.  There was nothing wrong with it except that some marketing manager probably thought it needed some 'sprucing up'.

    This is utter BS:  "[the] intention there was nothing short of wanting to develop the best product we can for our customers."  The best product would, at a minimum, provide an option for the customers to continue to use the old web page.  The best product rollout would include usability feedback focus trials, and a modicum of UAT.

    My guess is the intent was something that is supposed to help Ting's profitability and/or satisfy the whim of some marketing project.  The fact that there was essentially no preamble, and that it was obviously done very rapidly, speaks volumes beyond Rob's CYA statement.  A spade is a spade.  Calling it something else is almost as shameful as publishing this garbage dashboard.

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  • You said "Today we launched the new Ting Control Panel" -- without a preview period, without soliciting feedback first, and without an option to use the original panel.  Your new control panel badly hurts anyone with six or more lines.  We can't manage six lines in the dark!

    So I say "Today we switched back to Sprint".  

    We may well be back to Ting in a year if Sprint doesn't get more competitive, but they got reasonably close with their current promotion until the end of 2015:  up to 10 lines for $100/mo with 20GB of shared data, unlimited talk, unlimited text, and line access fees ($15/device) waived until the end of 2015.  (It took a strong stance, but they also waived the unreasonable $36 activation fees.)  Our bill on Ting for six lines over the last three months was $80, $130 and $160 -- so the total cost should balance out (plus, we get more data, minutes, and text) and, we can get the new phone models.   

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