GSM beta discussion

Update: Ting GSM is now in a public beta.  Head over here for the latest thread!


Hi everyone,

We've been testing GSM since early December.  Several weeks ago, several dozen Ting customers were recruited by a secret branch of the CIA called SD-6. They were sworn to secrecy...

No, wait.  Sorry.  Wrong script.

A few weeks ago, several dozen Ting customers were invited to join our private beta for GSM.  (And a few additional folks have joined since.)  We're going to start inviting customers who have purchased their SIM cards in small batches beginning today, and we wanted a place to where we could get your feedback, discuss known issues if we discover any, and allow everyone to share their GSM experiences.

A few caveats: international roaming, international long distance, and WiFi Calling are all currently missing in action.  We'll have more updates on these features as we get closer to our full launch.  We've also seen issues with group messaging on iOS.

So, stay tuned to your inbox!  Invites will start going out later this afternoon if all goes well, and we'll be increasing the number of invites that go out each day.  We really appreciate everyone's interest!

Beta questions...

So, you'd like to move your phone number from Ting CDMA to Ting GSM?  We're building a fancy tool that will let you do this in a click or two.  But, for now, you have to do it the hard way.  It works, but like everything else in the beta, there may be bumps.  For example, with the fancy tool, it'll be possible for the "switch" to happen in a few minutes.  For now, it's a manual number port.  If you want things to go as quickly as possible, when entering your porting information, be sure to get your account number and port out PIN from your Ting dashboard here.  Be sure to also include the current address listed here.

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Comments

890 comments
  • Hey Tom,

    First, try disabling wifi calling for 1-2 minutes, then re-enabling that feature.  If the problem continues, please reach out to our support team via phones, chat or a private support request so we can troubleshoot that with you.

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  • Felipe - I have tried disabling wifi - Turning off my wireless modem, rebooting the phones...          My wife has the LG L90 Opitimus and I have the Zinger - both are not working with wireless.  I checked the Ting site for what my phone(s) are active for and it clearly states that feature    "Can use wifi calling   ...  Disabled"  On both phones.  Add to that I note the Zinger is somehow using Data.... Can I call anyone on the support team?  Sometimes they are not up to speed on this Beta thing...........Thanks for your time.

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  • Thanks for the update Justen!

    Also I noticed a suggestion from Ken on creating a separate forum for GSM users, and wanted to echo that would be a great idea. People could help each other there with things like, What's the best GSM phone for the price/etc... (since Ting users pay full price)... I wanted to say thumbs up on that idea.

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  • Hey Tom,

    Yes, you can reach out to our support team and any agent will be able to help. All agents are up to speed on the caveats of GSM and GSM troubleshooting, but as that's a new process to most, it might take some additional investigation depending on the issue.

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  • @Clay i had the same issue yesterday, in the Delaware valley, no service but no roaming to ATT that was in the area, To be fair Ting's GSM providers map doesn't show roaming coverage in that location despite ATT having coverage there. I wasn't sure if it was just that roaming to ATT was location specific, whether it was down to being in beta or some phone/account setting.

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  • I believe <the carrier that must not be named> has stated that roaming on AT&T is more expensive than roaming internationally, so they minimize roaming on AT&T.

    I believe it will only roam in map areas marked "partner" <unnamed carrier> has different roaming agreements for prepaid vs postpaid.

    I do not know what Ting has. Although Ting is now postpaid, they are usually lumped together with the prepaid MVNOs, probably since Ting started out as prepaid.Ting may also negotiate their own roaming agreements.

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  • I thought the "expensive" ATT roaming applied, primarily, to data?  But hving checked <the carrier that must not be named>  post paid map shows no service where i was yesterday, despite AAT having widespread coverage. My Ting CDMA roams to Verizon in the same spot.

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  • Just an update to how the new service is on my LG G3. Everything has worked great. I turned on the WIFI calling this morning and made my first call. It is cool to be able to make calls anywhere there is WIFI now. Still have great coverage in the city. I will try roaming this weekend when I go for a road trip. Thanks Ting!

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  • Still not active yet on my Nexus 5 port... but I have been getting this on my phone every once in a while. Not sure what it is for and why it fails. I have no idea if this is a reason or a symptom of the port not going through...

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  • Something odd has been happening on my new GSM phone number. I noticed that the number of minutes used has been going up on my dashbroad yesterday and today when I had not made or received any calls. I looked at the details on the website and calls from a number I do not know have been forwarded to my number. I have just now disabled call forwarding. I hope that takes care of it. Could this be because a previous owner of my phone number had arranged for call forwarding?

    I have fortunately not had trouble with text spam. But I had already disabled text since I use Google Voice/ Hang outs for that.

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  • I just realized the those calls were spam calls being sent to voicemail. I have never been charged for calls going to voice mail in my Ting CDMA phone. Is this typical for GSM voicemail? Or is something wrong?

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  • @Spencer & @Bruce, I didn't realize that the prior roaming agreements between <carrier> and AT&T would be the same agreement for Ting.  I can say that in our area, <carrier> and AT&T do not have roaming agreements.  I had hoped I would be able to roam to AT&T since AT&T is the strongest network in this area.  

    I have also had some spam text messages.  I have had 7 in the past 2 days.  I also have text messages blocked in device settings (also a google voice user), so I'm not sure how the texts are still getting through.

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  • I haven't had any spam text, but a bunch of robo calls - mostly automated messages about weather related delays and a couple of Spanish messages I don't understand. I guess the pool of available numbers is dwindling and they get recycled with less and less time between activations.

     

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  • Hi- I have an iPhone 6 Plus that was purchased new unlocked (T-Mobile) from the Apple Store. I have my GSM SIM card and when I go to https://ting.com/go/devices to Activate I see the device. After clicking on the device I am asked to put in the ICCID. After clicking "Continue" I get this error "The sim card ID entered is invalid or incompatible. Please try again."

    I spoke with Ting via phone and they said that the SIM card ID looks correct, but they don't know why it won't activate. They suggest I try here. Thoughts? Suggestions?

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  • OK. Nevermind. I figured this out as soon as I wrote that (of course).

    Even though my Ting account showed an iPhone 6 Plus, it had the wrong IMEI stored. I put in the right IMEI, same ICCID and now I'm good to go!

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  • @Theresa Masinter Yes i too am seeing calls forwarded to VM as counting as minutes on GSM, which didn't seem to be the case with Ting's CDMA.

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  • Spencer, hopefully this is an issue that can be fixed. It's bad enough to get unwanted voicemail messages, I certainly don't want to pay twice for the privilege (once to have them sent to voicemail and once again to access voicemail and clear them out).  

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  • It _might_ be a beta issue i guess. OTOH i'm not sure Ting committed to full equality of charging between the two carriers. I can recall their citing roaming differences for example.

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  • I see in this discussion that PAUL CHARLES - Hooked up to WiFi for phone use with his LG.  I was told that feature was not available for the GSM.  I have two phones (LG L90 Optimus & ZTE Zinger) Both of which can use Wifi but the system will not allow access.  Has there been an update or change...?  Right now even the Ting Website tells me "Can Use Wifi calling - "DISABLED".     Is this a feature that will automatically convert?   Thanks

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  • Tom - I was able to change that disabled setting on mine by clicking the Edit(Pencil) icon at the top of that section next to minutes - my nexus 5 doesnt have a way to take advantage, yet, but it should be possible to change it.

     

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  • We have found in the private beta, that if you enable Wi-Fi calling in the dashboard, it can take up to 15 minutes for it to show as Enabled in the dashboard.

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  • Once wifi calling is enabled, what app do you use to dial via wifi?

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  • I believe only certain phone models are supported & they have it built in to the OS. Look for T-Mobile Wi-Fi calling. I know my Nexus 5 is supposed to get support later this year.

    Wi-Fi calling counts against your minutes since the call still traverses the carrier's network & Ting is billed for it.

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  • For WIFI calling. It took a while (a couple of hours) for my device to work after I was able to enable the setting on the dashboard. Remember to restart your device after you make the change on the dashboard. To enable it on the phone, there are 2 places, either under "tethering & networks", or under "call settings". I am using a LG G3, so your device might be different.

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  • TIM HONL  - Thanks, I had tried making that change, but did not figure out the riddle, till you told me... - it was a simple fix... Just like you said.  I had to turn off that feature for a couple minutes, when I turned it back on, It worked.   I am turning into a GEEK.             So far so good...

     

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  • Well I have a Windows phone, 1520 from the ATT network, unlocked.  When I log into Ting/account/device settings, I've turned on wifi calling and it shows active.  I find nothing on the phone about wifi and there is no app to use it so I probably don't have it in spite of what the Ting settings say.  

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  • David Hwang, I came here for the same information. I too have had my Ting GSM sim card since Jan 27th and haven't received the official activation email yet. But I see that now reddit users some of who signed up yesterday are getting their activation emails today at 10am EST.  I don't think that is good way to treat those who have already paid and patiently waited for activation.

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  • My wife and I ported over from VerXXXX with Samsung Galaxy SIII (SCH-I535) phones.  Checked the map and we live and work in areas covered by 4G LTE (Greater Detroit, Michigan).  Followed all the instructions for setting up Ting APN, but we can only get Edge network connection.  Couldn't find any help or information on this so I'm hoping someone here can provide information/guidance.  Thanks.

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  • Brant,

    Email Justen (j@ting.com) Perhaps you just got missed.

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  • "Carrier which shall not be named" uses LTE Bands 2 & 4 and is starting to use 12.  Make sure your phone supports those LTE bands.

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