GSM beta discussion

Update: Ting GSM is now in a public beta.  Head over here for the latest thread!


Hi everyone,

We've been testing GSM since early December.  Several weeks ago, several dozen Ting customers were recruited by a secret branch of the CIA called SD-6. They were sworn to secrecy...

No, wait.  Sorry.  Wrong script.

A few weeks ago, several dozen Ting customers were invited to join our private beta for GSM.  (And a few additional folks have joined since.)  We're going to start inviting customers who have purchased their SIM cards in small batches beginning today, and we wanted a place to where we could get your feedback, discuss known issues if we discover any, and allow everyone to share their GSM experiences.

A few caveats: international roaming, international long distance, and WiFi Calling are all currently missing in action.  We'll have more updates on these features as we get closer to our full launch.  We've also seen issues with group messaging on iOS.

So, stay tuned to your inbox!  Invites will start going out later this afternoon if all goes well, and we'll be increasing the number of invites that go out each day.  We really appreciate everyone's interest!

Beta questions...

So, you'd like to move your phone number from Ting CDMA to Ting GSM?  We're building a fancy tool that will let you do this in a click or two.  But, for now, you have to do it the hard way.  It works, but like everything else in the beta, there may be bumps.  For example, with the fancy tool, it'll be possible for the "switch" to happen in a few minutes.  For now, it's a manual number port.  If you want things to go as quickly as possible, when entering your porting information, be sure to get your account number and port out PIN from your Ting dashboard here.  Be sure to also include the current address listed here.

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  • Hi Justen, Do you know if <unnamed carrier> got back with information on my port yet? It still has not gone through. I have made sure my APN is correct multiple times... My wife's new OPO did successfully port her number (from an LG Marquee).

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  • Ravi,

    Call or email Ting to open a support ticket.

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  • From Wikipedia (http://en.wikipedia.org/wiki/Samsung_Galaxy_S_III), SCH-I535 4G LTE is listed as "700 (Band 12), 1700 (AWS) MHz".  From the link provided by Bruce, the 4G (LTE) table has 1700/2100MHz (AWS) listed and Band 4 listed.  So should I get a 4G LTE signal?  The 1700 MHz matches but the Bands listed don't match.

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  • Sorry, I miss read the table in my prior comment (referring to the Wikipedia article).  The SCH-I535 Samsung Galaxy S III only supports 700 (Band 13) MHz.  So it looks like it is incompatible with Ting's network.

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  • Phillip - if you only get LTE band 13, then you wont get LTE with Ting GSM.  Currently LTE Band 4 (1700 mhz) is widely used.  Some new LTE markets are using LTE band 2 (1900 mhz).  Some markets will eventually use LTE Band 12 (700 mhz).

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  • Thanks for all the help.  I wish I was able to find out this information before buying the SIM cards for my wife and I.  I used the compatibility checker and used the IMEI numbers from our phones and it said everything was good to go.  An improvement to that compatibility checker would be to say what network speeds Ting will support.  Don't know if that is possible or not, but something to look into.

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  • My phone (Nexus 5) keeps telling me I have a new voicemail and I can't get rid of the notification.  I don't want to use Ting's voicemail, I'm happy with Google Hangouts for voicemail.  How do I make this go away?  Rebooting doesn't seem to help.

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  • Philip - the compatibility checker does tell you what network speeds your phone is compatible with.  It may not have been there when you checked, but it is there now.  

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  • Ian you can disable voicemail all together under device settings on the Ting website.

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  • Just got my invitation e-mail. I would like to try it first before I port my number to Ting from another carrier. Can I first try it out with the number I am assigned and then, let's say after a week, port my number and get rid of the initial number I got when activating the SIM?

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  • HI Christian - Ting is not able to port a number on top of an existing number, so if you want to try the GSM service with a temporary number, you will need another SIM to port your current number to if you decide to stay with TIng GSM. 

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  • Christian, If you activate your SIM you will not be able to port your number to it later. You will need to order another SIM card to do what you're attempting. The proper way to do this is to start the port order prior top activating the SIM card. Considering the port does not cost anything and is usually completed rather quickly, the fiscally responsible thing to do is to go ahead and port the number to Ting, and if you don't like it port your number back out.

     

    You may also jump on the <carrier whom shall remain nameless> test drive program here:

    http://explore.t-mobile.com/test-drive-free-trial

    They ship you an iPhone 5S for a week to try.

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  • I'm porting in my number from Google Voice to Ting.  The account number and phone number are one in the same... and the PIN is your voicemail PIN.  You need to pay Google $3 to "unlock" the number to port it over.  We will see how well this process works!

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  • So I have to go all out now and trust that it works for me if I want to transfer my existing number?

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  • Another question, there's a letter 'F' at the end of the SIM card number. It's not included in the web form where it says my phone is compatible and where my sim card number is already filled in. I do not add the F?

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  • Hello, just got a Beta Invite:

    A few questions for Ting:

    Can I get a random number now, and then port my number later after things stabilize? My cell number is important for freelance work, so I'm not sure I want to risk porting now if I am going to possibly miss calls.

    Are the Beta invites area specific?  I am in Florida, but may be traveling to Virginia for work for 2 weeks.  Both locations show GSM coverage, I just want to make sure there isn't any regional limits to the beta testing.

    Thanks!

     

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  • Port process is reversible and free so you're not risking anything really. Aside from maybe a few missed calls while waiting for the port order to complete.

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  • So do I need to add a new APN to my phone? If so where's the info for that?

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  • John,

    As already stated, if you want to use a temporary number and then port later, you will need 2 SIMs. Once a SIM gets a number, it cannot accept a different number.

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  • John, as stated previously, if you activate and take a new Ting number now. you will need to pony up a few bucks and order another SIM card later to port your number to. Once a SIM is activated with a number that number is locked to it. To change the number ringing to a device a new card will need to be ordered.

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  • I am currently with Straight Talk. A while back a Ting rep said that my account number is serial number number for my current sim and that there's no PIN for this carrier. Can some one confirm that?

     

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  • Christian,

    According to this posting, there is a PIN. http://www.howardforums.com/showthread.php/1668223-port-out-of-straight-talk

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  • If you are not sure that Ting's GSM will work in your area, and you are not already on Ting, you might want to try this out first: http://explore.t-mobile.com/test-drive-free-trial

     

    If you are already on Ting CDMA, its easy to port your existing CMDA number to a GSM one, and then back again if you don't like it.

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  • I'm unclear on how to port my existing CDMA (Ting) phone number to the GSM Ting device (it didn't work last week when I tried it). Has that been fixed?

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  • Dan, late last week they had CDMA-to-GSM ports disabled to fix a bug. Its back up and working now. Mine took about an hour

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  • Hey there, I just activated my sim on GSM, but my phone still says I have no service. This was activated with a new number, not a port in. Activation went smoothly, gave me a new number. I added the APN on my Nexus 5. That went smoothly as well. But my phone still says I have no service. I can only use it for emergency calls. Any ideas what is going on? Does it take a while for the activation to go through in the system?

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  • Chip, will give it a try. My other phone activated no problem, though I didn't realize that chip couldn't be reprogrammed to take a number port from my wife's TIng phone (so we'll order another chip for hers).

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  • Just got my invite. Activated SIM on Moto G LTE model. LTE working flawlessly in St. Louis...:-)

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  • It isn't instant. Activating your SIM is one step, transferring the number is a different step in the process. The Activation happened immediately, but the transfer took some time. Mine took about an hour. I got a confirmation email that the number had transferred. I think restarting your phone is a good idea.

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