GSM beta discussion

Update: Ting GSM is now in a public beta.  Head over here for the latest thread!


Hi everyone,

We've been testing GSM since early December.  Several weeks ago, several dozen Ting customers were recruited by a secret branch of the CIA called SD-6. They were sworn to secrecy...

No, wait.  Sorry.  Wrong script.

A few weeks ago, several dozen Ting customers were invited to join our private beta for GSM.  (And a few additional folks have joined since.)  We're going to start inviting customers who have purchased their SIM cards in small batches beginning today, and we wanted a place to where we could get your feedback, discuss known issues if we discover any, and allow everyone to share their GSM experiences.

A few caveats: international roaming, international long distance, and WiFi Calling are all currently missing in action.  We'll have more updates on these features as we get closer to our full launch.  We've also seen issues with group messaging on iOS.

So, stay tuned to your inbox!  Invites will start going out later this afternoon if all goes well, and we'll be increasing the number of invites that go out each day.  We really appreciate everyone's interest!

Beta questions...

So, you'd like to move your phone number from Ting CDMA to Ting GSM?  We're building a fancy tool that will let you do this in a click or two.  But, for now, you have to do it the hard way.  It works, but like everything else in the beta, there may be bumps.  For example, with the fancy tool, it'll be possible for the "switch" to happen in a few minutes.  For now, it's a manual number port.  If you want things to go as quickly as possible, when entering your porting information, be sure to get your account number and port out PIN from your Ting dashboard here.  Be sure to also include the current address listed here.

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890 comments
  • Totally understood @Bruce. I'm merely playfully and gently prodding because I'm excited about my new phone. I realize and appreciate that they need to get their ducks in a row. Ting is an awesome company and I'm more than happy to be patient with them :-)

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  • Praise Odin, I got my beta invite. Question now is can I move my existing Ting # to the new GSM phone? When i chose "Bring a number you already have" and put in my account info the next page said that Ting would transfer my number. I have 3 numbers with Ting - how do they know which number to port? I stopped the process because I didn't want to screw anything up. The FAQs were a little vague. Any ideas?

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  • I was under the impression that for the beta you could not transfer an existing number so I got a new one for my test phone.

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  • Mike helped me activate my GSM SIM today at get my Moto X set up. Moto loves Tmobile LTE - it's flying along at 17 down, with only 3 bars of service! Had so much fun I blew right through the first tier and had to turn Onavo back on!

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  • I've been having fun setting up & getting to know my new Moto X Pure Edition phone on WiFi. I watched the latest Ting hangout on YouTube this morning. Exciting things happening at Ting. :-)  I'm looking forward to becoming a part the GSM beta.

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  • It would be a bummer if you cant port your current number to GSM SIM for beta testing since SIM cards are one-time use only. Once you've activated with a number, that number is bound forever to the SIM card. This means you can't activate with a temporary number and port a number in over top of it later. This is as annoying to us as it is to you and we apologize. 

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  • Im currently porting my ting cdma number to my ting gsm phone, spoke with rep and they said it wouldnt be a problem.  Frustrating part is the port takes anywhere from a few hours to a full day to happen

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  • Justin:  Had something happen to my new account you should know about. I was getting spam texts from Facebook, email to text. I chatted with CS, who advised me I could change my number without changing my SIM card. They guided me to deactivate my number, and then try to activate a new one. When I tired that, the reactivation failed, and I get an error:  SIM aging. Try again. Tried 5 times and get the same response. I have ordered a new SIM, and hope that this does not kick me out of the Beta program! Phone is down at least until the new SIM arrives. Ticket Reference Number: 

    #635929  

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  • @Jeremy Penner I did a port and the account details page had a field for the phone number i wanted to transfer, it was top left above all the other fields if i recall correctly.

     

    I had issues with the account password/pin, on that same page, I assumed it was asking for the password i use to log into ting but that failed. As i'm not aware of any other passwords i have with ting i just used some randoms numbers in the end.

    The next "Confirmation" page came back twice with a "There was a problem Please try again later" type message but it went through the third time. 

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  • I received an invite today but I don't see the option in my account control panel to activate a device. Anyone else have this problem?

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  • Ok... I have an invite for the Beta but obviously need to purchase a GSM SIM before activating my phone, but I don't see where I am able to make the GSM SIM purchase.  Also I see an Activate link but not one under my Account/Control panel.  I don't see any other questions regarding this so I must be missing something obvious.  Any information to lead me down the right path would be appreciated.  Thanks!

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  • I did not see any options either on my account. I clicked on Activate and than under others I was able to pick a SIM card. Within about a few minutes my phone made a first call. I had the APN programmed earlier. I hope this helps.

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  • I received a separate email with a link to buy the sim.

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  • @Paul

    I received an email a few weeks ago to purchase GSM Sim cards. Not sure you can purchase them in the Ting store at this point.

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  • @Ken Olson  Ok, thanks for the info.  The invite email didn't mention that their would be another email with a link to buy the GSM SIM so I was left wondering how to proceed.

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  • @Sean  I just created an account with Ting a few day ago so I might have missed that initial email to purchase GSM Sim cards.  So either I'll get another email allowing me to purchase a GSM SIM card or I'll wait until the Beta is over and purchase one when it's generally available.  Though I am anxious to put my newly purchased GSM phone to work as as an actual... phone.

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  • http://ting.us3.list-manage1.com/track/click?u=84134bee367b9fa119ccfec94&id=b99200ef69&e=5d1a3a0720

     

    This was the link I got to purchase the sim.  I hope it's OK to post it here.

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  • @Ken  Thanks.... got it.  I went ahead and made the purchase.... though I suspect Ting may want to pull that link off the site when they get a chance.  Thanks again.

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  • So far so good. Ting GSM is working excellent for me. I have a strong signal here in New York City and data speeds are not bad at all.

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  • Everyone: I've updated the original post with some information on how to help speed up your Ting CDMA to Ting GSM number "switch" if you'd like to live on the edge and test that out.  For now, it's a manual number port.  It takes a little while (potentially a couple of hours if everything is correct).  If you don't enter in the correct information, though, it can take much longer.  So be sure to gather and enter the correct information!

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  • Ah Ha! I got my invitation yesterday afternoon but didn't see it because Gmail had put it in Promotions and I don't have notifications set for that folder. I found it this morning though. :-D

    I have actived the sim, without porting a number. I'm in the process of setting up my phone's APN and have run into a little problem. In step 8 it says "Delete MCC values if set". I did that and followed all the other instructions but when I try to save it says that MCC requires 3 digits and it will not save. How should I proseed?

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  • Never mind :blush: In my excitement I missed the part that said "If you're just activating a SIM card you can ignore the steps below and click "It worked." That worked and everything is fine now. Just called my phone from the house phone and it rang. Don't want to try calling out right now or I'll wake someone... I'm rather an early bird :-) 

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  • One plus one is activated. calling works, regular test message works, mms NOT working.  I get a message "no apn specified on the device"   I followed the tutorial and created an access point called "ting" and put the apn as "wholesale"

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  • Got it working for anyone with One Plus One on ting gsm.

    Goto settings>mobile networks>Access point names. click the 3 dots in the top right and click "restore to default.  AFter doing that the list refreshes and at the bottom i Had "wholesale" as a choice.  I renamed that to "Ting" and now MMS is working fine.

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  • Got my invite email yesterday afternoon.  My phone is a used Moto E that had been used on the T-MoXXXX network.  It already had two APN's setup for that network.  The first one on the list called T-MoXXXX US works good the other one called T-MoXXXX US DUN I'm not sure that it works at this point.  Followed the instructions at https://help.ting.com/entries/105885676-Android-APN-Settings to setup the Ting APN but had the same problem mentioned by Theresa Masinter above when trying to remove the MCC and MNC values.  It says the values need to be 3, or 2 or 3 characters long.  It will not save the APN if there are no values for these.  There are another set of instructions at https://help.ting.com/entries/23162943-Activation-for-your-Motorola-Device that does not mention deleting the MCC and MNC values so I left the values in these which are the same as the values in the T-MoXXXX US APN.  It saves and will let me use this APN.  Using this Ting APN in Roanoke VA where I work (Roanoke  has LTE but this phone does not support that) I connect at HSPA+ speeds and running a OOKLA speedtest the best I get so far is a ping of 53 ms a download speed of 3.41 Mbps and upload speed of 2.68 Mbps.  Not bad.  That's the best ping I've ever seen on a cellular network here.  At my home about 30 miles from here the coverage maps says that I have a 2G partner network only.  I had to roam to connect to that using the T-MoXXXX US APN.  The phone displays an "E" for the network which on ATT's network is there Edge network.  On this phone it is vary slow data speeds.  I was only able to set the Google account on the phone and I'm not sure that worked completely.  I use my Verizon LTE broadband data for my  home wifi and will continue with that for data at home.  We don't have cable, DSL or anything else available for Internet but cellular and satellite and satellite's ping is horrible.  My Ting CDMA phones on Sprint's network get good speeds on Sprint's 3G network at home (it's actually nTelos's network that Sprint uses here and they say they are upgrading it to LTE this year but I have not seen any evidence yet of that.   So I'll continue testing this phone on this network.  If I find anything to note I will reply here.

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  • I am not too savvy in the cell phone world... But I am cheap.  So my wife convinced me she needed an Android.  I found the LG L90 Optimus at WalMart for 100 bucks.  Bought a Ting GSM card and got it in the mail.  Put the card in the new phone and (with some guidance from the Ting Team) - The Android came to life... Got emails and texts, so it must be working.     Looking Good so far.   Headin from Minnesota to Florida at the end of the month - so she will be testing it along the way.          Thanks Ting Team.

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  • The suspense is killing me. Ordered my SIM within about 7 minutes of getting the purchase invite email, and am eager to use my beloved old Samsung Smiley again. (Nuts in this day and age, I know...)

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  • My ting CDMA to ting GSM port failed i guess it was because i couldn't find the Ting PIN needed at the time. The new instructions help.

    The problem i have now is that when i called the Helpdesk they said it was not possible to do a Ting CDMA to Ting GSM port, which seems to contradict the statement above.   They set up a temporary number that i do not really need. Can someone from Ting confirm one way or the other.

     

    I also ran into the APN issue after deleting the MCC/MNC being unable to save on a Nexus 5, so i ended up leaving at default and everything seems to work. 

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  • Hi Spencer - I don't think all of Ting's Help agents are up to speed on GSM yet.  Here is a quote from Justen from the private beta test, "Keep in mind that our super amazing Ting Help agents can't yet help with anything related to GSM".  If you are having trouble with GSM activation, you will need to a hold of Justen for help.  

    I have a feeling that you won't be able to port your CDMA number over your new temporary number.  I believe you will need a new GSM card to do the CDMA port.  Justen will be able to confirm that.  

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  • Spencer: Many of our help agents are still becoming familiar with GSM.  If you have any questions or are getting conflicting information, the answers you're seeking will be here in this thread for the next couple of weeks.  I'm sending out a replacement SIM, since you won't be able to port in on top of the one that was activated with a temporary number.  You should get it tomorrow.

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