GSM beta discussion

Update: Ting GSM is now in a public beta.  Head over here for the latest thread!


Hi everyone,

We've been testing GSM since early December.  Several weeks ago, several dozen Ting customers were recruited by a secret branch of the CIA called SD-6. They were sworn to secrecy...

No, wait.  Sorry.  Wrong script.

A few weeks ago, several dozen Ting customers were invited to join our private beta for GSM.  (And a few additional folks have joined since.)  We're going to start inviting customers who have purchased their SIM cards in small batches beginning today, and we wanted a place to where we could get your feedback, discuss known issues if we discover any, and allow everyone to share their GSM experiences.

A few caveats: international roaming, international long distance, and WiFi Calling are all currently missing in action.  We'll have more updates on these features as we get closer to our full launch.  We've also seen issues with group messaging on iOS.

So, stay tuned to your inbox!  Invites will start going out later this afternoon if all goes well, and we'll be increasing the number of invites that go out each day.  We really appreciate everyone's interest!

Beta questions...

So, you'd like to move your phone number from Ting CDMA to Ting GSM?  We're building a fancy tool that will let you do this in a click or two.  But, for now, you have to do it the hard way.  It works, but like everything else in the beta, there may be bumps.  For example, with the fancy tool, it'll be possible for the "switch" to happen in a few minutes.  For now, it's a manual number port.  If you want things to go as quickly as possible, when entering your porting information, be sure to get your account number and port out PIN from your Ting dashboard here.  Be sure to also include the current address listed here.

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Comments

890 comments
  • This beta thing is working perfectly.  These are exactly the type if issues that a beta program should be identifying.  The more different issues that we can find, the happier Justen will be. <G>

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  • Hey Justen thanks for organising a new SIM .

    It's no a big deal from my side. I really wanted you make Ting/you, and other testers, aware of the potential issue. After the agent suggested the temporary number i specifically questioned whether i'd need a new SIM, to transfer the number once the beta ended, and he said i would not. 

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  • And again in English this time!

     

    Hey Justen thanks for organising a new SIM .

    It's not a big deal from my side. I really wanted to make Ting/you, and other testers, aware of the potential issue. After the agent suggested the temporary number i specifically questioned whether i'd need a new SIM, to transfer the number once the beta ended, and he said i would not.

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  • Justen: Thanks for activating a new number on my SIM card last night. You were sure working late on this! ;-)

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  • Unfortunately I thought  the email inviting me to order the sim card was an invite into the closed beta,  I am now "suffering" with my LG G3 sitting here waiting while I continue to use my CDMA moto g :(

    The email was not very clear until reading the fine print at the bottom after talking on the phone with Ting.

    PS: if someone @Ting wants to send me a beta invite so I can use my new phone now that would be TINGFTW :)

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  • You CANNOT leave the MCC or MNC empty in the APN.  For the Ting GSM provider who shall remain un-named, you must use:  

    MCC: 310

    MNC: 260

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  • https://help.ting.com/entries/105885676-GSM-Android-APN-Settings?page=1#post_28729868

    I had to skip step 8 and 9 or I could not save the settings.  Everything seems to be working fine so far.

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  • I'm putting this in with hope that it can help someone. I have a Samsung Note from AT&T that was carrier-unlocked by them (contract was done, etc.). The phone works, great coverage, but I could not get Tethering to work. The folks at Ting were SUPER helpful, but after some Googling, found that No, even with carrier unlock, the Samsung Note doesn't want to allow tethering on a non-AT&T sim. 

    BUT.... FoxFi from the Google Play store works perfectly well. It was a couple of bucks for the full version, but there's a trial version so you can make sure it works. 

    Hope that someone searching for "tethering" or "Hotspot" finds this and it helps them. 

     

     

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  • Tethering and hotspot are two different things.  Tethering works via usb or bluetooth.  hotspot works via wifi.  In most cases, wifi is the better choice.  At least that's the way my note 3 works.

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  • Ken, Good point, but "none of the above" worked on the Android interface. All of the above work with Fox Fi. (Mine is the original Galaxy Note on ATT, not a "2 or 3".)

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  • I'll put foxfi on my good apps list.

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  • Afternoon,

    I have successfully gotten things working on a 2013 Nexus 7 running Lollipop that had been on ATT.  When I inserted the SIM, the "not to be named" carrier showed up as the APN and I followed the instructions but like many had to leave the MCC and MNC alone.  I rebooted and had LTE and it's about 20MBs per speedtest.  So now my Nexus 7 which is primarily retired, is mobile again on a pay as you go basis.  Here I added a new number, did not port.  But for a data device, it went nice and easy.

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  • I just tried, and failed, to activate my Nexus 5 on GSM.

    It had previously been active with Ting on a Sprint CDMA SIM.

    After the SIM Card had been active the process died on the porting step. I called Ting tech support and while they were very helpful, the end result is that I am unable to switch to GSM. I guess either Spring or *Unnamed Carrier* was unwilling to port my number. 

    Feedback for other people on this forum: even if you do everything right, this might not work. Call tech support early when in doubt. Don't bother with APN settings and whatnot until you've talked to Ting. They're really quite good.

    Feedback for Ting: I got super confused during this process. The FAQ makes it seem like switching a Nexus 5/6 device should be the easiest thing in the world, so I assumed I must be doing something wrong. When I got to the porting step I kept thinking "wait... do I want to port my number? But I'm already on Ting...." I bounced back and forth between this forum and the activation page for about an hour before deciding to try the port steps (even though they ultimately failed). A little bit more guidance about what to expect during the GSM switching process would be very helpful.

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  • @Ryon i had the same thing happen, though the failed port may have been my fault as i couldn't find the port PIN. I got the same message from a customer service agent re; Ting CDMA to Ting GSM not being possible but Justen posted to say that all the agents were not up to speed yet. Maybe he'll drop by and suggest how you can move forward.

     

    I agree the process isn't as clear as it might be but it's in beta so i'm sure will improve by launch.  

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  • I've got a Sprint iPhone 5. Any word yet on the process (or even the possibility) of getting it unlocked from Sprint so that I can pop in my shiny new GSM SIM and switch over?

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  • I received my GSM beta invite email today. When I type in my IMEI and ICCID to get started, the process doesn't continue. The "continue" button simply fades and nothing happens. See attached image.

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  • I followed the instructions to setup the APN on my OnePlus One.

    https://help.ting.com/entries/105885676-Android-APN-Settings

    When I tried to save the new APN settings I got an error messages stating that the MCC needs to be 3 digits and the MNC need to be 2 or 3 digits. I put them back to the defaults. 

    I don't have a signal at my house so I'm not sure if this has caused a problem yet.

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  • Brendan, the instructions about MCC and MNC on the APN settings is wrong. The MCC must be listed as 310 and the MNC must 260. That should be the default on a Ting Gsm SIM. In other words, when you put in the Ting SIM, and you create a new Ting wholesale APN, the MCC and MNC should already be filled in as 310 and 260. If not, change to those numbers.

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  • Thanks, that's what I did.

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  • Have had my SIM card for a month or so, got the activation email today. Had installed the SIM card in a near disposable Blu Star Jr dual SIM Android phone. Had some difficulty getting the phone to recognize the Ting SIM, but after putting an older SIM in, verifying that the phone worked, the Ting SIM was recognized with no problem. Instructions for programming the access point parameters were fine. Did not change the MCC/MNC values (310/260). Everything seems to be working fine!

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  • Someone else may have said this already (TL;DR), but I didn't have to fiddle with any APN settings on my Nexus 5 (CM12). All I did was insert my GSM SIM with the power off, then power on. Result. Very awesome. So far, so good. 

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  • Okay, I'm going to try this on a Windows Phone - an unlocked Lumia 1020. Crossing my fingers! I'll probably be the only Windows Phone beta tester :)

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  • Amazon has the Fire Phone lowered on price again...  

     

    They lowered the price again after I just missed the drop in price last month..  Grab it if you're looking to get it for cheap and unlocked..   Looking to test it on the Ting network as soon as they drop an email for the activation.  

     

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  • Thanks for the heads up on Fire Phone. Might be a novel toy to play with for a bit!

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  • @Ryan When I get an invite, I'll be trying Windows Phone as well. Keep us posted.

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  • @Ryan - That was my thought....  Especially since you can side-load Google Play into it w/o a root..  

    How'd the Windows phone go?  

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  • Joseph, I'll keep everyone posted on Windows Phone.

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  • Got my invite today. My LG G3 activated in less than 5 minutes. Tested MMS, SMS, LTE 10x better than CDMA. So far so good. Look forward to trying WIFI calling when it rolls out. Thanks TING!

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  • When I go to disable text messaging on this phone in my account (everyone but Grandma on our account uses Google Voice for text messaging), it throws "We are experiencing problems, please try again."  (and the same upon trying again).    The mobile app crashed when I tried to set device options from there too.  Text messaging, calls, and LTE data are working fine on my Nexus 4.  There's no signal inside one of the buildings where I have meetings, but that's not a problem Ting can fix.  ;-)   

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  • I'm trying to activate a Nexus 5 that I was previously using on Ting with a Sprint sim card. I am also trying to port my previous number on Ting to the new GSM sim card. I've followed all the instructions to set up the phone and have double checked the settings but I can't get online. I keep getting a notification to "sign into network" but it fails every time and gives me an error message. (The webpage at https://ting.com/ops/preprovisioned/ could not be loaded because net::ERR_TIMED_OUT) Not sure if this has something to do with the number porting? I set up a hotspot that I used to use on Tmobile with no problems at all -- didn't even have to mess with any settings -- and I've used this phone previously in Mexico with a Mexican GSM carrier with no problems.  Is there something I'm doing wrong or is this somehow tied to the number porting? I was expecting not to be able to make calls until the number porting goes through but I didn't think that would affect data? Any help would be appreciated!

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