GSM beta discussion

Update: Ting GSM is now in a public beta.  Head over here for the latest thread!


Hi everyone,

We've been testing GSM since early December.  Several weeks ago, several dozen Ting customers were recruited by a secret branch of the CIA called SD-6. They were sworn to secrecy...

No, wait.  Sorry.  Wrong script.

A few weeks ago, several dozen Ting customers were invited to join our private beta for GSM.  (And a few additional folks have joined since.)  We're going to start inviting customers who have purchased their SIM cards in small batches beginning today, and we wanted a place to where we could get your feedback, discuss known issues if we discover any, and allow everyone to share their GSM experiences.

A few caveats: international roaming, international long distance, and WiFi Calling are all currently missing in action.  We'll have more updates on these features as we get closer to our full launch.  We've also seen issues with group messaging on iOS.

So, stay tuned to your inbox!  Invites will start going out later this afternoon if all goes well, and we'll be increasing the number of invites that go out each day.  We really appreciate everyone's interest!

Beta questions...

So, you'd like to move your phone number from Ting CDMA to Ting GSM?  We're building a fancy tool that will let you do this in a click or two.  But, for now, you have to do it the hard way.  It works, but like everything else in the beta, there may be bumps.  For example, with the fancy tool, it'll be possible for the "switch" to happen in a few minutes.  For now, it's a manual number port.  If you want things to go as quickly as possible, when entering your porting information, be sure to get your account number and port out PIN from your Ting dashboard here.  Be sure to also include the current address listed here.

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Comments

890 comments
  • Amanda: You will have no services on the GSM SIM until the line ports from Ting CDMA. Your line leaves porting status and enters active status once the port is successful, which should take no more than 24 hours. (My porting of my own main line took ~12-14) You'll notice it when you lose service on your Sprint SIM. (That's when the CDMA line enters Ported_out status). So far, your SIM acts like mine did without an activation, so I wouldn't be too concerned.

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  • Bertel: If you haven't figured it out yet, try removing the last character from the ICCID. I ran into a similar issue. 

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  • Nope, not the only Windows phone.  I've got a 1520 activated.  Works pretty good.  I don't like the speaker (as in speaker phone) but everything else works good.  I'm taking it around with me to compare the signal between the GSM and sprint networks.  It saved my ass two days ago when I used it as a hotspot to connect my laptop and my Note3 (ting) couldn't get a 4g connection.  Most of the apps I use are available but a few are not and that is frustrating.

    I considered trying the ASUS phone/tablet combo but decided to play with a windows phone instead.

     

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  • Michael: Then I get the message "The sim card ID entered is invalid or incompatible. Please try again." It's the same error I received when I mistakenly tried to activate my GSM SIM before receiving the email invite.

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  • Either email Justen or call/email Ting to open a ticket.

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  • Not sure if this a network issue or beta related but after 24 hours or so without a problem on the temporary number i've now dropped to no service. First t lost LTE AWS and roll to GSM now that too has gone. Tried rebooting and resetting the APN but still no luck (Zip code is 19486)

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  • Call or email Ting support They should be able to determine if there is a network outage in your area.

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  • If i search for available networks i see Ting, well actually i see Ting listed 6 times, but trying to connect returns unable to connect to this network at thus time.

    GSM Cell ID is 5103 and LAC is 34601.

     

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  • My understanding is you choose the top Ting. They are masking other carriers on the network. The phone lists the preferred network first.

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  • I've left it on automatic and it definitely finds the network. 

    It's currently alternating from "seeing" no signal at all, to "seeing" GSM but not being able to access the network, to connecting to LTE AWS but only for a few seconds. Then repeating.

    It's lunch time so perhaps the network is just saturated around here, i've no real experience of t-mobile to know if this is "normal" here at this time of day. I'll put in a call if it persists once i'm home tonight.

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  • Our GSM network partner is reporting significant and widespread outages, particularly affecting (but not limited to) LTE in New York, New Jersey, Pennsylvania, Washington, D.C., Michigan, New England.  I suspect this is what is impacting your service, Spencer.  We've been getting these outage alerts since November and this is the largest I've seen by far.  This isn't related to the beta (it's affecting our GSM network partner's own customers, as well).

    I'll keep you posted.

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  • Thanks for the update Justen and for the SIMs! I've restarted the port.

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  • Is there a "partner" website someplace we can check on outages?  If possible, I'd like websites for both partners.

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  • I doubt there is one for Sprint. If there is one for the GSM partner, I am sure we would need to wait until after Ting GSM is released and the initial support surge dies down before we are tole about it.

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  • Here is a handy website - https://downdetector.com/status/(name of provider)

    Just replace (name of provider) with the carrier you want to see

     

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  • I found one called downdetector that seems to support all the networks.

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  • I received my Amazon Fire phone today.  Pretty cool little device!  Installed the X1 sim and it picked it right up.  

    When I tried to dial out, it ran to a wonderful rep at Ting.  So, it should be ready to go once I get the green light from Justen and team to go through the activation phase.  

    I did notice on the checker page that it greyed out the 4G HSPA+, but all of the others were active.  So, does this mean that if LTE isn't available, then it will flow back to 3G instead of 4G HSPA+?  

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  • Rick: Yes. It should try the best technology available, and since HSPA+ isn't compatible, the next best after LTE is 3G in your case.

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  • Hi Rick - the checker page is not always 100% accurate.  I noticed that it told me the same thing for my Nexus 6, but my Nexus 6 is HSPA+ compatible.  I looked up the specs for the Fire Phone, and it looks like it is compatible with HSPA+

     

    UMTS/HSPA+/DC-HSDPA (850, 900, 1700/2100, 1900, 2100 MHz), Quad-band GSM/EDGE (850, 900, 1800, 1900 MHz), 9 bands of 4G-LTE (Bands 1, 2, 3, 4, 5, 7, 8, 17, 20), supports carrier aggregation

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  • Thanks for the info Chris!  I was thinking that might be the case since the phone is new (late 2014).  Very cool to know though!!!  

     

     

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  • Rick - did you happen notice if the checker recognized your phone correctly?  It doesn't recognize my phone as a Nexus 6, it thinks it is a Valocia, which is Motorola's code name for the Verizon Droid Mini which is not HSPA+ compatible.  Maybe the checker has a similar issue with your Fire Phone.

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  • No, it actually came up with some very cryptic now that I look again...  SD4930UR.r2 

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  • SD4930UR is the model of the Fire Phone, so the information might be wrong, but the model was detected correctly.

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  • Hello,

     

    I've activated my phone and entered in the APN information as instructed, however I cannot send text or initiate calls. I can receive text/calls as well as browse the web. Did I miss something?

     

    Thanks, Mike

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  • I found with my phone that it worked better after a reboot when I first moved to Ting GSM. YMMV.

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  • rebooted twice, still no luck. do I need to give it time?

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  • Just got the email, Nexus 5 with a new number is up and running just fine. Just had to tell Google Voice to point to my new number and voila! Really happy to see that I don't have to configure anything to swap back and forth between the sim cards either. Just put the other one back in and I'm on the other network.

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  • Looking forward to giving this a try.  Does the system support adding the same device (N5) twice, once with a Sprint SIM and once with a GSM SIM?  I suppose I could find out on my own by trying, but curious before I get home to find out.

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  • Roger, that's exactly what I did. Both SIMs are activated with my Nexus 5 and I just swap them back and forth. I only give out my Google Voice number and use GV for texts too so no one knows the difference.

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  • Roger: Yes. It's actually listed as the GSM SIM, not a particular device since the SIMs can change phones without reactivation. It has to have a different number than the CDMA line, though.

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