GSM beta discussion

Update: Ting GSM is now in a public beta.  Head over here for the latest thread!


Hi everyone,

We've been testing GSM since early December.  Several weeks ago, several dozen Ting customers were recruited by a secret branch of the CIA called SD-6. They were sworn to secrecy...

No, wait.  Sorry.  Wrong script.

A few weeks ago, several dozen Ting customers were invited to join our private beta for GSM.  (And a few additional folks have joined since.)  We're going to start inviting customers who have purchased their SIM cards in small batches beginning today, and we wanted a place to where we could get your feedback, discuss known issues if we discover any, and allow everyone to share their GSM experiences.

A few caveats: international roaming, international long distance, and WiFi Calling are all currently missing in action.  We'll have more updates on these features as we get closer to our full launch.  We've also seen issues with group messaging on iOS.

So, stay tuned to your inbox!  Invites will start going out later this afternoon if all goes well, and we'll be increasing the number of invites that go out each day.  We really appreciate everyone's interest!

Beta questions...

So, you'd like to move your phone number from Ting CDMA to Ting GSM?  We're building a fancy tool that will let you do this in a click or two.  But, for now, you have to do it the hard way.  It works, but like everything else in the beta, there may be bumps.  For example, with the fancy tool, it'll be possible for the "switch" to happen in a few minutes.  For now, it's a manual number port.  If you want things to go as quickly as possible, when entering your porting information, be sure to get your account number and port out PIN from your Ting dashboard here.  Be sure to also include the current address listed here.

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Comments

890 comments
  • @Peter i guess it depends what you mean by activated. As i posted already i was able to "activate" via port a SIM still sat in an envelope at my house while i was at work. The Ting CDMA number had stopped working and calls after not being answered were being routed to Ting's GSM provider's voicemail before i got home. I guess technically the SIM may not have activated until i plugged it in to my phone at home but the activation steps on the web portal were not precluded as a result of the SIM not being in the phone at the time, which seemed to be issue Steve was experiencing.

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  • Activating an old international Samsung Note (an original!) GT-N7000 - Ting's IMEI checker said I'd only get 2G, but using the wholesale APN I was able to get 4G HSPA data.

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  • Nexus 6 with new number activated fine today. Last night it jammed up on the address verification, but today it worked. Added new number to my Google Voice forwarding and all is good.

    Reception at my home is an improvement over CDMA - looking forward to testing this week.

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  • I got my private invitation to be among a very small group of early beta testers for Ting on a GSM network. 

    When I clicked on Activate at the top of my account control panel and went through the process. The first message i got was:

    Your SIM card is good to go.

    When I went through the rest of the process and clicked on continue, I got the following message:.

    You can not port existing Ting number

    Because I already have Ting I can't use my existing number?

    John CheshierI got my private invitation to be among a very small group of early beta testers for Ting on a GSM network. 

    When I clicked on Activate at the top of my account control panel and went through the process. The first message i got was:

    Your SIM card is good to go.

    When I went through the rest of the process and clicked on continue, I got the following message:.

    You can not port existing Ting number

    Because I already have Ting I can't use my existing number?

     

    John Cheshier

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  • Last night, Justen said that posting from TIng CDMA to Ting GSM will be down until Monday. porting from Ting CDMA was taking much longer than expected. Look for his his posting last night for more details.

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  • John Ting CDMA to Ting GSM ports were active for a few days but are now offline until after the weekend as they're improving the code.

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  • Three things are apparent after reviewing this thread.

    1. Numbers cannot be ported to an activated Ting SIM.
    2. Activation happens upon inserting the SIM into the phone and booting the phone up.
    3. Everyone is very excited about the Ting beta.

    So for anyone looking to port their number to Ting I recommend you leave the SIM card alone until after your beta invite comes and you've completed the number port process.

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  • I asked this earlier, but I'm afraid it got lost in the flood of other comments: Is there a process yet for Sprint to unlock an iPhone 5 so that I can switch it over to use GSM?

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  • Eric,

    If you have a Sprint iPhone its pretty much a 100% chance that it is the CDMA model. You will not be able to use a CDMA model iPhone (or any other CDMA phone for that matter) on a GSM network.

    You may confirm which model iPhone you have by looking at this page: http://support.apple.com/en-us/HT201296

    If it so happens you have the CDMA model iPhone, you should consider ordering the Ting CDMA SIM instead.

    I don't speak for Ting Customer Service, but since Ting uses Sprint's CDMA service and you are still essentially using the same service provider with a better pricing model, you will probably not need to go trough the trouble of unlocking your Sprint iPhone to use it with Ting.

    Hope this helps.

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  • Hi Mike,

    The phone is already active on Ting. My understanding is that all iPhone's (and particularly 5 and newer) can support CDMA and GSM, but the GSM slot is often "locked" to the provider. Technically, there is a process to remotely unlock it, but apparently Sprint has been cagey about actually doing so.

    I suppose it's possible that the phone is already unlocked, but I'm unsure how to go about checking it to find that out.

     

    E

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  • Eric,

    It may be as simple as calling sprint and asking them to unlock the phone. They just posted a new unlock policy at http://www.sprint.com/legal/unlocking_policy.html

    Here is an excerpt:

    Unlocking for Domestic Usage

    Sprint will unlock a device from Sprint's network under the following circumstances:

    • Any associated Service Agreement, Installment Billing Agreement, or Lease Agreement has been fulfilled including payment in full of any applicable early termination fees or end-of-lease purchase options
    • The associated account is in good standing
    • The device has not been reported as lost or stolen, associated with fraudulent activity, or otherwise flagged as ineligible to be unlocked

    Generally, if you have a device that was launched prior to February 2015 and it is capable of being unlocked, Sprint will provide a bill notification and/or text message when you are eligible to have your device unlocked. The bill notification will direct you to Sprint Customer Care who can assist in efforts to unlock your device.

    For domestic SIM unlockable ("DSU") devices launched after February 2015, Sprint will automatically unlock the device when it becomes eligible.

    For inactive devices, customers must contact Sprint Customer Care to request that their DSU-capable device be unlocked and may have to take steps to perform an over-the-air update to ensure the unlock programming has been relayed to the device.

     

    They also have a new unlocking FAQ at http://support.sprint.com/support/article/FAQs_about_unlocking_your_Sprint_device/7a3bf815-cfcd-4a56-925a-7a187d1c6637

    Another excerpt:

    I've been told by another carrier that Sprint needs to unlock my SIM slot in order to use my phone on the other carrier's network.

    For DSU-capable devices (generally devices and device models launched February 2015 or later), Sprint will unlock the SIM slot for devices that are eligible under the Domestic Unlock Policy outlined above. If you believe that your device is eligible to be unlocked and want to request a domestic SIM unlock, contact Sprint Customer Care by dialing *2 from your Sprint mobile device or call 888-211-4727.

    It is important to note that not all devices are capable of being unlocked. Specifically, devices and device models manufactured prior to February 2015 cannot be unlocked to accept a different domestic carrier's SIM for use on another domestic carrier's network. Sprint has no technological process available to do this.

    You might consider giving it a try. Be sure to report back any success (or failure).

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  • Guess I am glad I checked here first, was literally going to push the button to do a Ting CDMA to GSM transfer, then read above to see that its been disabled.  

    Will wait patiently (not) for the green light :)

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  • Where's the gsm forum mentioned in the invite mail? I didn't receive a link as advertised.

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  • You will not be able to use a Sprint iPhone 5 n GSM. Sprint will only unlock it for International use. Sprint will only domestically unlock phones introduced after Feb 12.

    In other words, there are no current Sprint phones on the market eligible for Sprint's domestic unlocking. The iPhone 7 may become eligible in the future, likely after it has been on the market at least a year.

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  • I think this is the GSM forum.

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  • This is where the link in the invite email sent me...

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  • If I activate my Nexus 5 on the GSM card (already running on CDMA) without porting my number, will I be charged the $6/mo for an extra device?

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  • Yes each number is a new "device" whether it's phone or SIM and incurs the $6 fee

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  • @Eric Longman iPhones in general can support GSM or CDMA, but not both like the Nexus 5. I think Apple confuses people because they list both the GSM and CDMA bands on the iPhone's product page without distinguishing they are two separate models.

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  • James,

    The Sprint/Verizon iPhone 5 (same model) can indeed run on GSM I have one now (former Verizon) on T-Mobile. It does not support their LTE, though.It should work just as well on Ting GSM should I decide to do that.

    Sprint refuses to unlock their iPhone 5 for anything other than International use.

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  • @Bruce Osborne interesting. Thank you for making that clear, I was mislead in my knowledge, which is dated from the 4S days. Maybe it was different then? Or maybe I just got bad information. Regardless, appreciate you setting the record straight!

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  • Just a quick update on CDMA-to-GSM ports: the functionality has been re-enabled.  I'm going to keep a close eye on it to see how things are going speed-wise.  Thanks for your patience!

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  • Still unable to send text/calls. receive works fine, data works as well.

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  • Excellent! Port completed on the website, now waiting for the back end to do its magic.  Will let you know how long it takes.

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  • I started my port from Ting CDMA to GSM yesterday before it was disabled. Should I delete and restart or will my current process resolve itself?

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  • Nice. just initiated my CDMA -> GSM port.  Thanks!

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  • Matt: No need to delete and restart.  It should complete shortly if it hasn't already.

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  • Same question as Matt Vaughn...I initiated a port yesterday around noon Pacific time; still not complete. Hope it will go through soon. :-)

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  • Thanks Ting team! CDMA-to-GSM port completed in about 40 mins!  Unlocked AT&T iPhone 5 already up and running!

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  • About 45 minutes for me too. My Lumia 521 has officially joined Ting! 

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