GSM beta discussion

Update: Ting GSM is now in a public beta.  Head over here for the latest thread!


Hi everyone,

We've been testing GSM since early December.  Several weeks ago, several dozen Ting customers were recruited by a secret branch of the CIA called SD-6. They were sworn to secrecy...

No, wait.  Sorry.  Wrong script.

A few weeks ago, several dozen Ting customers were invited to join our private beta for GSM.  (And a few additional folks have joined since.)  We're going to start inviting customers who have purchased their SIM cards in small batches beginning today, and we wanted a place to where we could get your feedback, discuss known issues if we discover any, and allow everyone to share their GSM experiences.

A few caveats: international roaming, international long distance, and WiFi Calling are all currently missing in action.  We'll have more updates on these features as we get closer to our full launch.  We've also seen issues with group messaging on iOS.

So, stay tuned to your inbox!  Invites will start going out later this afternoon if all goes well, and we'll be increasing the number of invites that go out each day.  We really appreciate everyone's interest!

Beta questions...

So, you'd like to move your phone number from Ting CDMA to Ting GSM?  We're building a fancy tool that will let you do this in a click or two.  But, for now, you have to do it the hard way.  It works, but like everything else in the beta, there may be bumps.  For example, with the fancy tool, it'll be possible for the "switch" to happen in a few minutes.  For now, it's a manual number port.  If you want things to go as quickly as possible, when entering your porting information, be sure to get your account number and port out PIN from your Ting dashboard here.  Be sure to also include the current address listed here.

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890 comments
  • Woo-hoo, just completed! :-D Thank you! So happy to have my good old Smiley working again.

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  • Got the email saying it's complete - looking forward to messing around with it tomorrow....

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  • Have two iphone 5 waiting on invitation. I live in a big city and my research says T Mobile very good and fast with one question. How is coverage in condos, apartments and buildings. Any experience feedback from Beta people would be appreciated. Also has anyone experienced roaming onto the ATT network?  Tnx

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  • @Joseph - I have my SIM cards, just waiting on the final invite email from the Ting team.  I put one of my GSM X1 cards into my Amazon Fire Phone and it is showing a great signal inside the house on the lower level.  I have a cluster of 3 towers across the other side of the freeway.  Can see them pretty well based upon the network signal app I have installed.

    Looking forward to the invite to give it a real test drive beyond just taking reading from the tower.  We're getting closer!!!  

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  • @Joseph my experience since aroundabout Jan 21 has been wonderful GSM, in-house testing and *GSM NETWORK NAME HERE* already existing has made for a very easy transition. I have some testing that I've done inside a few of my clients' offices (and one's bunker) will reliable signal throughout. The only thing (I can see) that is of any real issue is Wi-Fi calling seems a bit janked-up, you should have little to no issues 

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  • So first: holy moley: less than ten minutes to port the number over from AT&T and I'm good to go.  Woot!

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  • Quicker to port from AT&T than to do the internal port. Le sigh; I probably started it too late, and everyone's gone home now. Hopefully it'll be up and running in the morning before I leave the house.

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  • Alright ... I've got the Pepsi Challenge going here in South Louisiana.  Have Ting CDMA running on one iPhone 4S and Ting GSM running on another iPhone 4S.  Over the course of the next week I'm going to visit some of our traditional bad spots and see which network fairs out better.

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  • My activation came through around 4:30 AM Central.  One question, is it safe to deactivate the old CDMA SIM on my account?  The web interface makes it appear that my number is still tied to both devices.

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  • I got two Ting GSM sim cards last week along with an invitation to enroll... I put the first one in a NEW Tmobile LG L90 optimus - Got a NEW NUMBER from Ting and was up and running within the hour.  Yesterday, I put the Ting GSM in a NEW Tmobile ZTE Zinger and IMPORTED my number from STRAIGHT TALK  (ATT carrier).  Not an easy thing to do - but got it done.  Got an email from Ting telling me that the process was complete and Ting requested the number... Not sure how long that takes - But - I have changed carriers in the past and it took less than an hour.  Not sure who are what is holding it up...

     

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  • Well, put the sprint card back in for now. We'll see how long it takes to lose service.

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  • I put the Ting GSM sim card into an unlocked iPhone 5s. Everything works fine, but it's on 3G. When I switch it over to LTE, I get a message asking if I want to "Enable LTE?" with a warning that "This cellular network has not been certified by the carrier for LTE on iPhone. Battery life, calls, text messages, voicemail, and cellular data may be affected."

     

    Anyone else see this? I enabled it anyways and everything seems fine, but am wondering about the message.

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  • 3G ok but LTE is not working on iPhone 5C ported over from another T-Mobile MVNO where LTE was working fine in San Francisco. Provisioned APN using "wholesale" as per docs. Switched to Ting on Friday February 13 and read about some LTE disruption but as of today (Sunday February 15) still not working after multiple Reset Settings and Reboots. Also is <10\_Digit\_Number>@tmomail.net the supported way for email to sms gateway ? does it support email to MMS ? Aside from LTE issue I love the service/ios app so far. Thanks

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  • John, Will follow your Pepsi Challenge closely. I am waiting on an invite, but have had two iphone 5's on Ting(Sprint) for over a year and have been very pleased. Sprint is not the fastest network but it works. Where Sprint has no coverage, my phones roam to Verizon.....rural areas and in lower floors of parking garages. Sprint works okay in buildings, apartments and condos. GSM is Ting's shiny new toy and I am tempted.  Part of me wants to try new things and part of me says if it ain't broke, don't fix it. A couple of years ago, I tried an Android phone and returned to an iphone a couple of months later. Iphones just work and I am not smart enough to use an Android. So that is my puzzle. I am not going to switch to an Android and will have to see a lot of positives to switch from Sprint to T Mobile. The T Mobile wifi would require upgrading to a T Mobile iphone 5S and see little logic to needing the wifi to just offset lack of coverage. However, the Republic Wireless wifi makes total sense......but they only use Android.

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  • @Joseph - That's basically been my experience as well.  T-Mobile=Best Data, Sprint=Best Coverage.  Had tried T-Mo about a year ago but gave them up after 30 days because we had entire parishes where you couldn't make or receive phone calls.  With Ting CDMA I haven't had to roam on Verizon yet.  Very pleased.  In speaking with the Ting folks they have been talking up GSM, so I'm curious to see how it goes this week.  Both phones are 3G ... so I should be running on mature networks.

     

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  • Ported my two numbers last night (around 9pst) using the pin/account and by entering the GSM card numbers. The phones were booted up and seem to see the Ting APN (did manually add those to both phones) but when I try to text, it fails. I know it's not 24 hours yet, but I saw some posts saying it took their numbers only 40 minutes... so just curious if there is a button someone needs to click on Ting's side.

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  • I've got phone service, but it doesn't look like I have internet access on my Nexus 5.  "Cellular Network State" says "Disconnected" but I was able to make a phone call no problem.  No IP address though, unless I'm on wifi.  I've rebooted a bunch too, so I'm not entirely sure what's up here.

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  • Hi Ian - was your Nexus 5 previous activated on Ting CDMA?  If so, you will need to follow these instructions which worked for my Nexus 6.  

    For those of you with a Nexus 6 that will be switching from CDMA to GSM, you will want to follow these steps to get the Nexus 6 to connect to the GSM network.  

    With the CDMA SIM card inserted, switch you Preferred Network Type to Global (settings --> More -->Cellular Networks--> Preferred network type --> Global.  Turn the phone off, remove the CDMA SIM and insert the GSM SIM.  Turn the phone back on.  Switch Preferred network type to LTE.  If you haven't already created and switched to the Ting APN, you will need to do that.  After following those steps, my Nexus 6 connected to the Ting GSM network!

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  • For those of you who do not have all the features you expect, log into your ting account and look at device settings for the phone number.  You might need to turn something on.

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  • Ah, I didn't have the Ting APN set up properly.  That probably should be made a bit more prominent.  Looks like everything is working now though, thanks!

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  • Guess I was too quick on porting over and need to switch back since Sprint is giving me an incredible difficult time unlocking the phone. This, however, is where the problem has arisen. Briefly, 1) I ported my Ting number from my iPhone 5S (formerly Sprint) to the X1 SIM. 2) Despite knowing Sprint would be difficult to deal with, I did NOT make sure the phone was unlocked first. I ignored the footnote on the domestic DSU unlocking policy saying it would be available after 2/19/15 and figured a quick call would get it unlocked. 3) I bought the phone from craigslist and do not know who originally owned it so when I spoke to Sprint customer service, they claimed they couldn't do anything with it other than verify there were no outstanding issues on the account. They verified this and even though they don't technically need anything else, they said there was no way to unlock it over the phone but to go into the store. 4) I went to switch back to Ting CDMA (which has been working without issue on this phone for 4-5 months) through the device page, but it said there was now a report from Sprint that this phone wasn't able to be activated on Ting. 5) I went to the store, which was absolutely no help. 6) I'm working with Ting support to get the CDMA reactivated as I got this error on the device page: "Device is active. contact support to update ICC ID".

    This is my story so far. Hopefully I'll be back on the GSM sometime by next week. Assuming I can get this phone reactivated on CDMA anyway.....

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  • My shiny new iPhone 6 lasted all of 24 hours with the GSM sim card for the test.  Something odd was going on right before the phone died.  I was attempting to use Safari, and it simply wouldn't render pages, but it worked fine during the morning hours.  Will need to get back to the apple store tomorrow for an exchange.  I do have a question, I know the specs say to get the GSM phone only, but will the CDMA-GSM iPhone 6 work fine as well?  Its just a lot of money to spend and not have the ability to goto any carrier..    Thanks!

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  • Well, port finally came through, yay! Data works and voice works, but haven't confirmed sms yet. Sent to and from my wife on Ting CDMA, and neither was received. Anyone experienced this or have a suggestion?

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  • Control panel now lets me disable messaging without throwing an error in Device Options, but I'm still getting native texts.

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  • Looks like SMS is working now. Have to take it for a spin tomorrow. Thanks!

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  • For those of you having problems with iPhone right now, there is a Sprint outage, as listed on Ting's Status Update page, ting.com/m/status

     

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  • Okay! Finally got my Lumia 1020 up and running. I only ran into one hiccup: When the port was finished, I was sent to a website telling me how to set the APN. Unfortunately, they were the wrong instructions.

    I had to go to Settings > Access Point and enter Ting as a new APN and go from there.

    Calls are working, texts and picture messaging.

    Looking good so far. I will monitor over the next few days and see how it goes.

    Also, my Lumia 1020 is unlocked and it apparently is the Latin America variant, so that may be why the settings were different.

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  • I got my Nexus 5 switched over. Coverage isn't that great on the high way in rural north east Missouri, but if I remember correctly, AT&T had issues there as well. Sprint roamed, but I have no signal there. 

    Not a big deal, as US Cellular is the only one with good overage there.

     

    I did notice an issue this morning: I lost the ability to forward missed calls to my Google Voice number. Is this a feature that will be coming to GSM, or have I lost it by going GSM? There's no option in the settings to configure that. 

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  • Over the weekend I moved my wife's iPhone 5S and my OnePlus One from AT&T to Ting.  During the transition, when my 1+1 was moved, but the iphone wasn't, I had some oddities sending text messages.  But once both were done, everything seems fine.

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  • I live in WA state but my son lives in MD and is on our account. He has the sim card and an unlocked Lumia 1520 and is waiting for the invitation to join the beta program, but is unsure if it will come through based on my location. Is there any way to know for sure?

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