GSM beta discussion

Update: Ting GSM is now in a public beta.  Head over here for the latest thread!


Hi everyone,

We've been testing GSM since early December.  Several weeks ago, several dozen Ting customers were recruited by a secret branch of the CIA called SD-6. They were sworn to secrecy...

No, wait.  Sorry.  Wrong script.

A few weeks ago, several dozen Ting customers were invited to join our private beta for GSM.  (And a few additional folks have joined since.)  We're going to start inviting customers who have purchased their SIM cards in small batches beginning today, and we wanted a place to where we could get your feedback, discuss known issues if we discover any, and allow everyone to share their GSM experiences.

A few caveats: international roaming, international long distance, and WiFi Calling are all currently missing in action.  We'll have more updates on these features as we get closer to our full launch.  We've also seen issues with group messaging on iOS.

So, stay tuned to your inbox!  Invites will start going out later this afternoon if all goes well, and we'll be increasing the number of invites that go out each day.  We really appreciate everyone's interest!

Beta questions...

So, you'd like to move your phone number from Ting CDMA to Ting GSM?  We're building a fancy tool that will let you do this in a click or two.  But, for now, you have to do it the hard way.  It works, but like everything else in the beta, there may be bumps.  For example, with the fancy tool, it'll be possible for the "switch" to happen in a few minutes.  For now, it's a manual number port.  If you want things to go as quickly as possible, when entering your porting information, be sure to get your account number and port out PIN from your Ting dashboard here.  Be sure to also include the current address listed here.

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890 comments
  • I ported my husband's Nexus 5 on Friday and everything seems to be working fine except call forwarding. His phone was previously set to forward calls to my phone when he didn't answer. I realized this morning the call forwarding had to be reset when I heard his phone ring and it didn't forward to my phone. I logged on to Ting to fix the settings but found that while call forwarding was already enabled, there was nowhere to type in the number I want calls forwarded to. Is there anyway to get the calls forwarded? We get calls for our business sometimes on his number and I really need them to forward to my phone when he can't answer.

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  • After I flipped the switch to on, I did a *72 (number) call on my phone and it forwarded to the number.

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  • It's been about 36 hours since I initiated both of my ports. One of them went just fine, went onto the oneplus one yesterday around 5pm, but the other one is still in limbo it seems. The second one is a Nexus 5 port, so I'm wondering if the issue is related to the Sprint glitch that was reported yesterday.

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  • I have Ting CDMA and want to port that number to my beta Ting GSM. Where are the exact porting instructions please?

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  • The process is provided as you go thru activation. You basically do a number port like you would do if you were coming from outside Ting, only you enter your Ting port information (see instructions at top of forum).  Then you configure your device as described here: https://help.ting.com/entries/22352307-Completing-Your-Activation- 

    All this info is in the porting instructions when you begin activating your SIM card

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  • Update for me - gave up dealing with the hassle of working with Sprint to get my 5S unlocked. I went out and picked up an unlocked iPhone 6, popped in my already activated Ting X1 and voila, working. Everything is going smoothly so far, but I do have a question/issue: will the visual voicemail function be enabled (or am I missing something on getting it working)? I am not very concerned about this as I hardly use voicemail at all, but it's the one glaring difference I've noticed so far.

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  • I ordered the GSM SIM on day one, and I still haven't received an Beta invite email. This is making me angry. What was the point of trying to get an early jump on GSM, if I'd have to wait until the end of Feb for the general release anyway? I recently ported to Ting from T-Mobile, and Sprint's CDMA coverage in my area has been excruciating: signal constantly drops, almost never get LTE, 3G data is maybe one bar, half the time I have no voice or data signal at all, etc. The only reason I'm even still around is because of Ting's GSM announcement. Every day I continue to be stuck on CDMA is another day in which I basically have a crippled "smartphone". Please, please, please, can someone just send me the Beta invite already?!

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  • Keep hoping some of the Beta people will post their opinion of Ting GSM compared to Ting CDMA or their previous service/carrier. I remain unconvinced that T Mobile is better than Sprint. Could, however, be convinced otherwise. I live in San Francisco and have noticed a couple of Beta posters here. Ting is the best carrier whether CDMA or GSM (will assume). Tnx

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  • Ting GSM is TMobile. So you can check coverage in your area on TMobiles site, or ask friends with TMobile.

    Personally, I had almost no coverage with Sprint at home, and phones would reluctantly roam on Verizon. Get 3 bars w TMobile.

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  • My coverage is about the same between Sprint and the *unnamed* GSM provider. Some areas will favor more one way or the other, but in the end, it's about the same. I now have a much larger choice of phones to buy and am not limited by Sprints slooowww rollout of updates.

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  • Having brought both phones to work today, I'm seeing consistently better performance with Sprint here in Baton Rouge ... but I also realize that it's absolutely dependent on where you live.  My advice is to trial both technologies in your home town if you get the opportunity.  A week of hands-on will tell you more than any carrier map.

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  • Can't get signal at my house even though the coverage map shows that my whole area is covered by at least 2g. I even went out and bought a T-Mobile Lumia 635 to see if a new phone would help the situation. No luck.

    I get great signal and everything (Calls, MMS/Text, Data) works great once I get closer to town.

    Looks like I'll be sticking to CDMA. :-(

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  • For those asking about coverage, I live in Los Angeles County in a big city, so coverage has never been an issue with any carrier for me, except AT&T.

    I've been using Ting CDMA for two years now with perfect reception anywhere I go.

    I have now been using GSM for a few days and did a bit of light travelling around town. I found that connectivity was just about equal with what I had been getting on CDMA.

    So, all good things. I really only switched because of Sprint's poor Windows Phone selection and I could not be happier.

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  • A question for those beta Ting'ers out there - I activated with a new number on Valentine's day and so far have received a number of text spam messages. I've turned texting completely off for the moment. Have any others (especially those of you with new numbers) been receiving spam texts?

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  • Also, don't try to change a GSM device's settings from the Ting Android app.  As soon as you try to view the settings the app crashes....

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  • Is there an actual way to submit bugs we encounter or are we just supposed to post on here?

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  • I started my port from a existing Ting CDMA device to a new Nexus 6 on Saturday night.  It has been almost 48 hours now and the port still has not gone through.  Status in the device manager says "Porting".  I see on https://ting.com/m/status/ that Nexus 5/6 activation's may not work for unknown reasons.  Anyone else experiencing a porting issue to a Nexus device?

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  • What are the options for roaming on GSM? If in an area were the mystery GSM carrier has spotty coverage which networks can we expect GSM devices to roam onto?  An we expect the device to failover to AT&T or does GSM at this time not have a roaming option in the US? 

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  • Mike: Ting only has voice and text roaming agreements I am told. That is typical of MVNOs. Yes, TMO roams on ATT. And vice versa. Voice and text roaming is required by and regulated by the FCC. Right now, ATT and Verizon have a case before the FCC where they want more $ from TMO and sprint for roaming on their networks. Customers do not pay on ting or most networks for voice and text roaming. Data is unregulated. If there was data roaming, you would always pay through the nose. Some networks have a data roaming option. I am told that voice roaming only occurs when coverage is non existent vs crummy. That is why the TMO and sprint coverage maps are critical. Do not relay on roaming to fix spotty coverage.

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  • Hey Kyle - about the Nexus question-  it sounds like I'm in the same boat as you. I ported my Nexus 5 and it is still in the "porting" state, and same time frame too, about 50 hours at this point.

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  • Kyle and Ravi: Both of your ports were due to complete a few hours ago but didn't, obviously.  We've completed several hundred ports successfully at this point, but it looks like there was a glitch in our unnamed GSM network partner's porting platform.  I'll reach out to them first thing in the morning and see if we can get your ports back on track.  I'm sorry for the delay.

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  • I have not receive any spam on my new number.  

     

    Ting or Ting Army people: I'd like to discuss with some other testers their new phones features/likes/dislikes.  The GSM opens up a lot of possibilities but the beta forum doesn't seem like the place for these additional discussions.  Could you setup a site where we could discuss and ask questions about phone options?

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  • Is the status of porting a Ting number from Ting/CDMA to Ting/GSM on a Google Nexus 5 still questionable? Last I heard there were some problems at the Sprint end on this. Is that still the case? I have a shiny new sim and beta invite and I'm ready to give this a try.

    Question: If I port to GSM and it turns out not to work well, can I port back to my CDMA SIM?

     

    Thanks!

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  • Hank,

    Look at Justen's post 2 above yours. You may want to either call Ting support or wait for Justen to resolve the 2 stuck ports.

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  • I too have started my Port from Ting CDMA to Ting GSM on Saturday and I still HAVE NOT received an E-Mail stay my Port has gone through.

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  • Bruce,

    I saw that. As near as I can tell there were problems with this specific port (N5 CDMA->GSM) over the weekend and that's when those ports were  initiated. It wasn't clear if anything  had changed for ports initiated now.

    I'll wait for Justen to update.

    thanks!

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  • Is anyone having trouble with voice roaming?  I am in an area that has poor T-Mobile service but great AT&T service and my phone shows "No Service".  Is it a setting I don't have checked correctly?  Or maybe the roaming isn't ironed out?  Sorry if this has already been discussed.

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  • Just logged into my ting account/device settings and see that WIFI calling is now enabled on my Lumia 1520.  Apparently under "carrier name to be disclosed later", when this happens, you get new apps on your phone to take advantage of this feature.  How do I get those apps on my phone?

     

    On another subject, would it be possible to inverse the sort of the message file so newest messages are at the beginning?

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  • Hank -

     

    I started my N5 CDMA->GSM port through the chat portal on Friday afternoon after initially getting an error that I couldnt port a Ting # - the rep I was working with originally said that it couldnt be done, but after I copy/pasted the relevant section from the top of this post, he took another look - He basically just took the relevant info and put in the port request for me, and I had a "porting" status on my GSM SIM.

     

    About an hour later, I saw that porting was turned off temporarily.  I didnt know what this meant for my request that was in process, but I figured I wait and see.

     

    Woke up Saturday morning to an email from Ting saying my request was complete - I already had the APN set up and the SIM in my phone, so I just rebooted my phone, and everything was working when it came back up.

     

    Hope you get yours squared away - Really nice to have a usable phone at work(sprint coverage SUCKS and T-Mobile is rock solid)

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  • Thought all was well with the GSM - Yesterday, I find that the Tmobile ZTE Zinger decided not to use the WIFI phone service.  I get a notice on the status bar stating "WIFI calling Error"  ERROR: REG 90"Unable to Connect"... I googled the statement and it seems others had the problem, and Tmobile was able to fix it - However, they dont support those that do not have a contract with Tmobile...  Any idea's????

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