Using Google Voice on your Ting phone

I'd like to share my solution for successfully using Google Voice on my Ting phone. For reference, I opted for a new phone number from Ting (i.e., I did not port).

First, configure GVoice as you would for any other phone. GVoice should recognize your handset as a Sprint handset. If you plan on using Google Voice's voicemail as your primary voicemail system, configure that, too. Be aware: the on-screen prompts from Google may provide inaccurate information for initiating call forwarding (on which GVoice relies when activating voicemail for you). See your handset's manual for instructions on properly configuring call forwarding.

This is the most important step: In your Ting Dashboard, load the Settings page for your handset. Uncheck "Call Forwarding can be set on phone." Instead, check "Forward 'No Answer' calls to this number," and type your GVoice number in the corresponding field. This will ensure that GVoice properly "hands off" calls placed to it.

Note that this method has been verified by Ting customer support. Many thanks to Brian for his help and patience.

 

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Using Google Voice on Ting FAQ [Updated November 1, 2013]

Preface

Google recently announced sweeping changes to its Google Voice service—changes that could render the contents of this thread inaccurate. See this link (https://plus.google.com/106636280351174936240/posts/MjyncJEbzxK) for additional detail regarding these potential changes, the implementation of which could occur as early as May 2014.

What is Google Voice?

Google Voice (abbreviated "GVoice" or "GV" in this thread) is a service from Google that provides users with a way to "unite" their many telephone numbers. Google Voice users receive a new telephone number and can "link" their existing phone numbers to this new one. When dialed, the new number effectively "rings" all other telephones linked to it. For example, one might link both a home phone and an office phone to a Google Voice number which, when dialed, will cause both the home phone and office phone to ring. Google Voice also offers additional functionality—such as voicemail archiving and transcription, customized voicemail greetings, "do not disturb" protocols, and spam blocking—that users in this thread find useful. For more information, visit http://voice.google.com.

Does Google Voice allow me to make telephone calls over the Internet?

No. Google Voice is not a Voice over Internet Protocol service (or application). Some Ting customers pair Google Voice with GrooveIP to acquire Voice over Internet Protocol functionality.

So why does the Google Voice application ask me to "use Google Voice to make all calls." Isn't it making my telephone calls over the Internet?

No. By making telephone calls "through" Google Voice, you are asking Google Voice to display your Google Voice number as your caller ID information, so that others will see your Google Voice number on their handsets when you call them (and not the caller ID information of, say, the mobile phone or office phone you have linked to Google Voice). You are not making VoIP calls. Using Google Voice to make telephone calls will require you to pay for minutes with Ting. To make VoIP telephone calls, use an application like GrooveIP (see below).

Am I using my Ting minutes when I place calls with Google Voice?

**Yes
.** Google Voice is not an application for making free telephone calls.

What does Google Voice cost?

Nothing. Google offers Google Voice for free. Of course, as is the case with any of Google's "free" services, the company uses data collected from Google Voice users to produce and distribute targeted advertising.

I see that Google and Sprint have partnered to allow Sprint customers to deeply integrate Google Voice with their mobile phones. Can I do this?

No. This special integration is available only to Sprint customers, not Ting customers.

Can I send text messages with Google Voice?

Yes. Google Voice features free text messaging to mobile phones in the United States or Canada. By downloading Google's Google Voice application to their Ting handsets, users are able to send and receive text messages without incurring text messaging charges from Ting, drastically reducing their messaging bills. To do this, you must use the Google Voice application and not Android's built-in Messages application. However, Ting users are reporting that sending text messages via the Google Voice application does in fact require a tiny amount of data, though the amount is almost negligible (and using the application over a wifi connection does not incur data charges). Read the thread for these reports.

People are calling my Google Voice number, but my Ting phone isn't ringing. What should I do?

First, be sure your Ting number is properly "linked" to your Google Voice account. You should modify your Google Voice settings to include your Ting telephone number in the list of numbers GV will ring when someone calls your GV number. In your Google Voice dashboard, click "Settings > Phones" to ensure your configurtion is correct. Next, check your Ting dashboard to ensure that the "Call Forwarding can be set on phone" option is unchecked. Instead, check "Forward 'No Answer' calls to this number," and type your GV number in the corresponding field. You should now receive calls placed to your GV number.

What is GrooveIP?

GrooveIP is Android software from snrb Labs that allows users to make telephone calls using their wireless Internet connections rather their cellular connections (something typically called "Voice over Internet Protocol," or "VoIP"). To do this, GrooveIP utilizes Google Voice, so anyone wishing to use GrooveIP must also have a Google Voice account. But using Google Voice does not necessitate the use of GrooveIP. Put another way: While one must use Google Voice in order to to GrooveIP, one needn't use GrooveIP in order to use Google Voice.

So why are you discussing GrooveIP here in a thread about Google Voice?

Many Ting users have found clever ways to use Google Voice and GrooveIP in tandem in order to significantly reduce their monthly Ting bills. Read the thread for more on how this can be done.

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Comments

404 comments
  • Hi Jolene Taranto!  Read the preceding posts just before you posted for the answer to your question.  A mobile VOIP app that works with Google Voice (GV):  "Free Calls & Text" by Mo+. __ www.mopl.us

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  • Thanks!  I saw that after I posted & it seems to work!  :D  

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  • I give out my Google Voice number as my personal phone number. For the past six years, I've been forwarding my GV calls to an old Verizon flip phone.  Well, that flip phone finally bit the dust, so I obtained a Sprint iPhone 4S and activated it with Ting.  I did not port, I chose to get a new number from Ting.  

    So, I can make and receive calls with the number Ting gave me, no problem.  I added the new Ting phone to my Google Voice account (Settings --> Phones --> Add another phone --> entered in new phone information), and verified it with no problems. Unchecked the other boxes in the GV Phones menu and checked box to have GV calls forward to the new Ting phone.  Then I went to my Ting Dashboard, went into the device settings, made sure "Call Forwarding can be set on phone" was unchecked, checked "Forward 'No Answer' calls to this number," and typed my GV number in the corresponding field. Like ya do.  Sounds like I should be good to go, right?

     

    It's just not working for some reason.  When anyone tries to call my Google Voice number, it now goes directly to a recording that says "To access your account, please enter your PIN, followed by the pound key." I believe it's a Google recording; it sounds like the Google voicemail lady.  Again, when I call the Ting phone number directly, it rings. When I switch call forwarding on GV to a different phone number, GV rings that phone. It just won't seem to forward calls to the Ting phone.

     

    My Google Voice number is on several job applications I have out right now, since based on this thread, I should've been able to forward those calls to my Ting phone number.  Any help would be greatly appreciated. Thank you!

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  • Try turning OFF ... "Forward 'No Answer' calls to this number," and I would also recommend turning OFF Voicemail in your Ting Dash ... atleast until you get things working.

    Google Voice voicemail automagically picks up in 25 seconds after no answer  so the "Forward 'No Answer' calls" is only needed if you give someone your Ting number {don't do it}.

    I would also recommend turning off GV Voicemail just to make sure your google number is properly redirected.

     

    GV has a number of little issues like this. It generally has to do with priorities and numbers being redirected into endless loops.

     

    Good Luck!

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  • Siguie, thank you for the response!  I turned off Voicemail on my Ting Device Settings Dashboard, and that seems to have worked: calling my GV number now rings out to my Ting phone and if I don't answer it goes to my GV voicemail (which is fine with me).  I left "Forward 'No Answer' calls" checked, but that doesn't seem to be impacting anything.

    Thank you so much for the advice!!

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  • Excellent!!! I'm really glad that worked out for you!

    GV with Ting is a great combination.

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  • Mo+ worked for me for about 10 mins of free calls, and then refused to let me make any more unless I bought some credits.  I'm trying talkatone now, which seems to be working but also makes my phone run pretty hot.

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  • Andres -- I also recently began receiving Mo+ messages requiring Credits for texts and outgoing calls.  "Free Calls & Text by Mo+" is no longer free for US texts and outbound calls, presumably due to recent Google Voice changes.  You now must purchase Credits or jump through hoops (idiom) to obtain Mo+ Credits.  So sad.  I still receive INCOMING calls for free.  How is Talkatone working out?  Or other recommended VOIP GV app? 

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  • After the "transition" in May, I followed the lead from GrooveIP and got a "RingTo" number.  GrooveIP works as before, it just now forwards the calls that I previously forwarded to Google Talk to my RingTo number instead.  It actually works pretty well, with the caveat that I had to learn that I often have to hit "1" on the keypad to answer incoming calls (after hitting the normal answer icon).  If I don't do this, the person on the other end thinks I have not answered at all; i.e. the phone keeps ringing for them.

    There seem to be two  "downsides":  1) When I make outgoing calls from my phone when on VoIP, my RingTo number displays, rather than my Google Voice number. This can confuse people, but I don't make a lot of calls using VoIP, so it is not a big deal.  2) I don't always get my voicemails when Google Voice points callers to RingTo.  I can't seem to figure out a rhyme/reason to this one yet.  But again, in my world, this is not a huge deal.  Your situation may vary.

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  • David K 

    I've been tinkering with ting, google voice, groove ip lite, and ring.to also.   After many tries I think I have both of your concerns solved.  Try using this set up http://snrblabs.com/snrb/Apps/GrooveIP/FAQ.aspx   and about 3 or 4 questions down give you both of your questions.  Let me know if I helped

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  • Ron, wow, thanks a lot!  Mostly worked, but certainly answered the questions.  Long and short:  I was able to get my Google Voice number as my caller ID now, though it took a little tinkering with the "GV Prompt Delay" setting.  Where I had it set (probably the default) was too short and Google Voice went into some kind of infinite loop.  Increasing it allowed it to "auto cycle" through a "menu" so to speak, and then announce "this is a free call".  Call goes through, and my Google Voice number is displayed.

    The need to press "1" to answer calls remains, though the page says this will hopefully go away in future versions.  Interesting, because the GrooveIP settings suggest that refer to taking incoming calls with Google Voice say that the "1" will be dialed automatically.  Obviously, just not there yet.  Still a very viable solution, though.

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  • weird I don't need to dial 1 to receive a phone call. Try updating your app or something.    Only pain for me is when I dial a number using groove ip it takes me to my ring.to voice mail settings and after a 10 seconds or so it then says this is a free call.  Also, make sure to use the area code when calling

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  • I have to press 1 to answer the groovie ip call w/ gv number as well with a moto g and lg marquee.

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  • Try going into your google voice settings {the gear thing} and turn off "Call Screening" ... that's usually the reason/problem for the "1" needing to be pressed.

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  • I know this thread is mostly about using google voice to get free calling through a cellphone BUT I just wanted to mention. I replaced my landline with an Obihai 100 and while Google Voice still works through it {yes even after the May 15 deadline} I also have a SIP provider. The reason I'm mentioning this is that for $2.10 a month I get 500 minutes call time from home BUT I can also use those minutes with Zoiper on my cellphones and a tablet.

    The thing is if you get a SIP account you can use Zoiper on cellphones or tablets or even computers WITHOUT the obi device and it is just so much better than GroveIP or any of those other free options ... atleast when I tried them.

    With the obi device I can also make completely free calls using the free app Obion and GV  {obi100's can have two SIP gateways}

    Anyways, I just wanted to mention this for anyone interested.

    Oh and I also use Tasker to automagically activate Zoiper when I'm at work, home or a few places I know with good wifi.

     

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  • I've always had the "call screening" set to off, so that doesn't seem to be the problem for me.

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  • I have used Google Voice on my phone but it have solved the final problem i faced. Natural <a href="http://www.voiceoverservice.org/about-voice-over-services/

    "> voice over services </a> are also awesome as there is a lot of Voice experts perform better.

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  • I have used Google Voice on my phone but it have solved the final problem i faced. I also taken natural voice over services from some better experts.

    Here is the link of this agency-- http://www.voiceoverservice.org/about-voice-over-services/

     

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  • I am spending a lot more on phone service than I want since May.  I want to go back to the VOIP because I could keep my bill below $25.  Previously, I have used the GrooveIP through gv.  I have tried MO+ and for some reason- it just doesn't like me and it messes up.  I don't understand how to use the ring.to and yet keep my gv number AND still get texts through them.  Is there a well-laid out process to walk me through set-up?

    Can someone help?   My last several bills have doubled and that is with only 1 phone running (I normally have 2 on the account) and I would like to go back to saving money on VOIP.  I just need someone to make it SIMPLE so I can set it up-- I don't understand what you are talking about on somethings and I just want to give up at times and submit to paying $$ for a phone- but I really cannot afford to.  

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  • Jolene

    I'll try to step you through it, though it is a bit difficult since I am not looking at your phone, so what you see may be different.  Understand what happened that got you to this point. (please forgive any technical errors, I'm trying to keep it pretty simple).  In November, Google announced that in May 2014 the way third-party apps interact with Google Voice, basically making the "Google Talk" function unusable (since Google was not offering its own VoIP solution).  We all thought this would render the VoIP function of apps like GrooveIP worthless--it was fun while it lasted, I guess.

    But GrooveIP had a nice solution to the problem.  They partnered with Ring.To, which offers a VoIP solution.  For the most part, this works well--see my post above for the problems I have had (and even how to solve one of them, which is how to make it so others see my Google Voice phone number when I call them using VoIP (via GrooveIP & Ring.To).

    So, how do you get there?  I'll try to explain below:

    1)  In May, when GrooveIP updated after May 15, it defaulted to a screen that mentioned GrooveIP.  If you don't see this when you click on the GrooveIP app now, go the the menu button on your phone and select "Change User" (of course, make sure that GrooveIP is updated, otherwise you might not see what I am seeing).  Here, you will see the "Welcome to RingTo" screen along with a blurb that you can use your RingTo number with GrooveIP.

       You have two choices:  Sign Up (for those new to RingTo) and Log In (for those with existing numbers).  You should choose "Sign Up".  At this point, I cannot replicate what it is going to ask you, but it is basically probably like any other sign up process.  You need an email, etc.  You will also choose a phone number--it will be a new number to you.  Don't worry.

    2)  After you complete the sign in process, you can check on your phone (go to GrooveIP, and select "Settings" this time) that the RingTo number is tied in with GrooveIP.  For me, for example, in the "Settings" menu, under Account Settings, it has phone number and then my RingTo phone number.  Below that are a lot of other settings, but you really don't need to mess with them initially (I did not until this week--three months after the change--to fix the problem of not broadcasting my number correctly when calling on VoIP).

    3)  To integrate with Google Voice fully, I would first add your RingTo phone number to the Settings menu of Google Voice (when you log in to a browser on your computer to Google Voice, click the "gear" icon on the top right).  

    For me, I have four numbers attached to my Google Voice account:  Google Talk (which is now defunct, as far as I can tell), my Home number, my cell number, and my RingTo number.  I use Tasker to route my incoming calls to the appropriate number--this may be more than you want/need, but just so you know, it can be done.  For example, when I am home, a call to my Google Voice number rings both my home and my RingTo number (which is my cell phone using VoIP).  That way, I answer my home phone (to save minutes and get better voice quality), but everyone knows it is for me (since both phones are ringing).  I also can keep my cell charging, knowing that I'll receive calls on my home phone (so I don't have to run down the stairs to answer my cell).  When I leave home, my cell phone realizes a change in location, and sends a direction to Google Voice (using Tasker and a plug-in) to route calls to my Google Voice number to my actual Sprint/Ting cell number.  And then when I get to work, and my phone logs into the wi-fi network, Tasker again directs Google Voice to change the routing of calls, this time just to my RingTo number.

    The beauty of this system is that everyone only knows my Google Voice number.  Nobody even knows my cell number or my RingTo number.  If you had GrooveIP working prior to May 15, then this should be a pretty seamless transition for you, too, if you sign up for RingTo as I have laid out above.

    The only current hiccup I have is that when someone calls me, and I receive the call via RingTo (in other words, at work on the wi-fi network), I need to press "1" on the keypad to answer the call.  RingTo addresses this in their FAQs, and it seems like a solution will be made eventually, but for now, it does exist.  I don't find it too troublesome, and, even if I do miss a call, I can always call right back. 

    Hope this helps.

     

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  • Jolene, and David, 

    I find this all interesting..used to use Google Voice with Talkatone on android phone, hadn't looked into ring to, but seems interesting. Now that I have an iPhone, I can use my GV number with Hangouts or with Mo+GV Phone. I can call out with both Mo+GV or Hangouts and can get calls in on Mo+GV (supposed to be able to get calls on Hangouts but I haven't figured that out, and prefer the Mo+GV interface anyways). I am curious how Mo+GV Phone works, but Talkatone and iGroove no longer do..something must be different or maybe its just a iPhone thing...but I am happy, free calls and text and out, no minutes used, on wifi and minimal data use on 3G (but I don't believe 3G works very well for calls, really have to text, so generally I get calls into my Ting number or a voice mail to my GV number and call them back using GV number with Mo+GV when on wifi, which is most of the time at work or home.

     

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  • Thank you David~ I will go over this & let you know how it goes!  

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  • Don't use GV on your Ting phone.  Google Voice uses minutes just as native calling.

    https://ting.zendesk.com/entries/22462023-Google-Voice-and-your-usage-statement-with-Ting

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  • Emmett

    What you reference is true if you just use Google Voice.  If you combined Google Voice with a VoIP app (like GrooveIP), you could then have "free" minutes.  This ability to combine Google Voice with GrooveIP went away in May 2014.  However, there are some workarounds, and I reference one of those in my post above.  I have been using RingTo with GrooveIP and Google Voice since May and accumulate no minutes for those calls.  Note for me, however, my goal is not to reduce minutes, but rather to make my phone usable when I am in locations with quality wifi but no cell service (something I am faced with on a daily basis).

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  • Good things are coming soon

    muahahaha

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  • Tick - Tock

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  • David~ THANK YOU!   That was simple!  I *ahem* didn't get around to doing it until today~ but seamless, like you said!  If I have any more questions~ I will pop in!  THANK YOU!  I feel pretty dumb that I didn't come back sooner and just try it.  DUH.  Maybe now all my phone calls won't be "unavailable" again (they have been that way since May) 

    Robin... you have my curiosity piqued!  

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  • JoTa: 

    Be piqued no more! 

    Yesterday about 10:00 AM Google released the update for Android Hangouts that enables WiFi calling, I made a post about it in the forum

    https://help.ting.com/entries/98528573-Google-WiFi-calling-for-Android-Launched-today

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  • David ~ 

    I seem to be having a problem.  My ringto number is the one showing up when I call out of grooveip~ so What did I do wrong?  :(  

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  • Jo Ta

    Go to this page.  Look about five items down.  I hope that solves the problem--it did for me!

    http://snrblabs.com/snrb/Apps/GrooveIP/FAQ.aspx

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