Using Google Voice on your Ting phone

I'd like to share my solution for successfully using Google Voice on my Ting phone. For reference, I opted for a new phone number from Ting (i.e., I did not port).

First, configure GVoice as you would for any other phone. GVoice should recognize your handset as a Sprint handset. If you plan on using Google Voice's voicemail as your primary voicemail system, configure that, too. Be aware: the on-screen prompts from Google may provide inaccurate information for initiating call forwarding (on which GVoice relies when activating voicemail for you). See your handset's manual for instructions on properly configuring call forwarding.

This is the most important step: In your Ting Dashboard, load the Settings page for your handset. Uncheck "Call Forwarding can be set on phone." Instead, check "Forward 'No Answer' calls to this number," and type your GVoice number in the corresponding field. This will ensure that GVoice properly "hands off" calls placed to it.

Note that this method has been verified by Ting customer support. Many thanks to Brian for his help and patience.

 

+++++

Using Google Voice on Ting FAQ [Updated November 1, 2013]

Preface

Google recently announced sweeping changes to its Google Voice service—changes that could render the contents of this thread inaccurate. See this link (https://plus.google.com/106636280351174936240/posts/MjyncJEbzxK) for additional detail regarding these potential changes, the implementation of which could occur as early as May 2014.

What is Google Voice?

Google Voice (abbreviated "GVoice" or "GV" in this thread) is a service from Google that provides users with a way to "unite" their many telephone numbers. Google Voice users receive a new telephone number and can "link" their existing phone numbers to this new one. When dialed, the new number effectively "rings" all other telephones linked to it. For example, one might link both a home phone and an office phone to a Google Voice number which, when dialed, will cause both the home phone and office phone to ring. Google Voice also offers additional functionality—such as voicemail archiving and transcription, customized voicemail greetings, "do not disturb" protocols, and spam blocking—that users in this thread find useful. For more information, visit http://voice.google.com.

Does Google Voice allow me to make telephone calls over the Internet?

No. Google Voice is not a Voice over Internet Protocol service (or application). Some Ting customers pair Google Voice with GrooveIP to acquire Voice over Internet Protocol functionality.

So why does the Google Voice application ask me to "use Google Voice to make all calls." Isn't it making my telephone calls over the Internet?

No. By making telephone calls "through" Google Voice, you are asking Google Voice to display your Google Voice number as your caller ID information, so that others will see your Google Voice number on their handsets when you call them (and not the caller ID information of, say, the mobile phone or office phone you have linked to Google Voice). You are not making VoIP calls. Using Google Voice to make telephone calls will require you to pay for minutes with Ting. To make VoIP telephone calls, use an application like GrooveIP (see below).

Am I using my Ting minutes when I place calls with Google Voice?

**Yes
.** Google Voice is not an application for making free telephone calls.

What does Google Voice cost?

Nothing. Google offers Google Voice for free. Of course, as is the case with any of Google's "free" services, the company uses data collected from Google Voice users to produce and distribute targeted advertising.

I see that Google and Sprint have partnered to allow Sprint customers to deeply integrate Google Voice with their mobile phones. Can I do this?

No. This special integration is available only to Sprint customers, not Ting customers.

Can I send text messages with Google Voice?

Yes. Google Voice features free text messaging to mobile phones in the United States or Canada. By downloading Google's Google Voice application to their Ting handsets, users are able to send and receive text messages without incurring text messaging charges from Ting, drastically reducing their messaging bills. To do this, you must use the Google Voice application and not Android's built-in Messages application. However, Ting users are reporting that sending text messages via the Google Voice application does in fact require a tiny amount of data, though the amount is almost negligible (and using the application over a wifi connection does not incur data charges). Read the thread for these reports.

People are calling my Google Voice number, but my Ting phone isn't ringing. What should I do?

First, be sure your Ting number is properly "linked" to your Google Voice account. You should modify your Google Voice settings to include your Ting telephone number in the list of numbers GV will ring when someone calls your GV number. In your Google Voice dashboard, click "Settings > Phones" to ensure your configurtion is correct. Next, check your Ting dashboard to ensure that the "Call Forwarding can be set on phone" option is unchecked. Instead, check "Forward 'No Answer' calls to this number," and type your GV number in the corresponding field. You should now receive calls placed to your GV number.

What is GrooveIP?

GrooveIP is Android software from snrb Labs that allows users to make telephone calls using their wireless Internet connections rather their cellular connections (something typically called "Voice over Internet Protocol," or "VoIP"). To do this, GrooveIP utilizes Google Voice, so anyone wishing to use GrooveIP must also have a Google Voice account. But using Google Voice does not necessitate the use of GrooveIP. Put another way: While one must use Google Voice in order to to GrooveIP, one needn't use GrooveIP in order to use Google Voice.

So why are you discussing GrooveIP here in a thread about Google Voice?

Many Ting users have found clever ways to use Google Voice and GrooveIP in tandem in order to significantly reduce their monthly Ting bills. Read the thread for more on how this can be done.

63

Comments

404 comments
  • Jere; I would advise you send a ticket into Ting and reference your comments in this post and the other that you linked.  Be sure to update the post with your findings please.  The double 1-min charges is a bug I think. Until Ting is allowed the same integration as Sprint has with google voice, I doubt they will be able to cease the charges all together.

    0
    Comment actions Permalink
  • I am using the approach listed here to integrate ting and GV with great success.  However I would prefer to disable ALL data usage to WIFI only.  I would like to set the ting device page up with internet access unchecked so that I have no data charges.  The big problem with this is that GV uses data for texting.  So when I use autoair to disable wifi and switch to cellular my GV text messages do not get sent until I came back to a WIFI zone.  Standard SMS texting does not use data and so does not have this issue.  But I don't want to use my TING number for texting and my GV number for voice, I want to use my GV for both.

    Has anyone figure a way to do either of these workaround options:

     

    1.  Force GV to use SMS texting when not using GrooveIP instead of 2G/3G data.

    2.  Run an app that disables ALL apps from using data when on 2G/3G except GV which is allowed (a white list application for data) and then allows unrestricted data when on WIFI.  I am pretty sure I could do this with driodwall but I would need to root my phone to run firewall app.

    0
    Comment actions Permalink
  • I've also been waiting for republic wireless, but after seeing this post I'm thinking I'm going to switch to Ting.

    Question, though: what devices from Ting are you using?  Does this method work with any of the smartphones?  Or do I have to get one of the more expensive smartphones?  (Can I get away with using the Kyocera Milano for this setup?)

    Thanks!

    0
    Comment actions Permalink
  • (I wish I could edit posts :-)   )

    Also, if I understand this correctly, as long as I am on my home wifi connection or work wifi connection, I wouldn't pay for any Ting minutes or Ting text messages?  (since everything would go over wifi?)

    0
    Comment actions Permalink
  • As long as you're using gv for texting over wifi or data. I disabled texting on my Ting account after reviving a spam text one month that, in essence, cost me $3. Following the above techniques, I pay less per month than I would for republic wireless, and have a much better phone (the big selling pint

    0
    Comment actions Permalink
  • *big selling of point for me

    0
    Comment actions Permalink
  • Techie,

    I second everything Anthony has already said.  You won't incur charges for text or minutes with the configurations outlined above.  Also, I'm on an Optimus S (the same phone you'd receive at republic).  I don't have any experience with the Milano, so unfortunately I can't answer your question about its compatibility with this setup.

    0
    Comment actions Permalink
  • My ting phones are in the mail, so I'm almost set to activate and get out from underneath $$$verizon$$$.

    I have had a GV# for years, but that's not the number I give out. I still give out my cell #, which I'm planning on porting to ting. I use GV primarily for voicemail transcription. It's not perfect, but if it saves me having to listen to the voicemail (especially long ones), that's a very valuable service.

    Now that I've heard of using GV to talk over wifi, I'm definitely interested in going that route. Here's my question: would it be better for me to port my number to ting and start giving out my GV number, or should I port my cell number to GV and get a new number through ting? I'd rather not have to start handing out a new cell number now since I've had the same one for the last 9 years.

    What are the pro/cons in this situation? I'd like to avoid giving out a new number if at all possible, but I'd rather not port my number twice - first to GV and then to ting (or vice versa), especially since I could be down 24 hours or more for each port.

    0
    Comment actions Permalink
  • I think porting your current number to GVoice is an excellent way to avoid the hassle of having to distribute a new telephone number.  Just request a new number from Ting, then keep that number "secret" (i.e., never hand it out).

    0
    Comment actions Permalink
  • That's the way I was leaning. I have a follow up question though: on the GV help pages it mentions porting your number over may end your cellular contract. If that's the case, what should my timing be? My ting phones are supposed to be here Friday. Should I port the number to GV prior to ting device activation? Or, should I end my current contract by switching to ting, then port the number to GV and hope it doesn't bump me from ting's service?

    0
    Comment actions Permalink
  • When Verizon receives a request to port a number, it treats that request as a request for contract termination (so taking this action will trigger any early termination fees you may incur).  If this does not concern you (and I'm guessing it doesn't, since you are itching to get away from Verizon), you should port your number to GVoice as soon as your Ting phones arrive.  When the port has successfully concluded, you may then add your new Ting phone numbers as GVoice forwarding numbers (the Ting numbers should be active as soon as you finish Ting activation upon arrival of your handsets).  At that point, you should be good to go.

    0
    Comment actions Permalink
  • Good to know; thanks. I was already prepared to pay the ETF, so it doesn't matter to me what triggers that event.

    <rant>I can't say enough about VZW's coverage, but their customer service has been, well, lacking. What good is a company's service if they won't back it up with at least marginally pleasant people? I'll gladly give Ting a chance rather than go to the VZW store and have the salesman openly mock my wife. (not to mention 700 minutes shared talk and unlimited text on two feature phones is costing $95/mo WITH a discount) I've called Ting several times so far and talked to somone on the first ring each time. Even more than that, they knew what they were talking about and were helpful! Here's to enjoying many long years with a **fingers crossed** good company.

    </rant>

    back on topic!

    0
    Comment actions Permalink
  • I like the tutorial that Anthony lined out. I'd like to add that I have been using GV since it was GC and I use the GV number as my only number forwarding it to a home VoIP solution as well as integrating with SIP (sorta same thing as GrooveIP) on a handset for about 3 years now

    Until I got the new Ting handset I didn't have a data plan and when I had to make a call on the mobile phone I found the GV app useless for initiating calls so I automated all my contacts to call through my GV number so that my GV number shows as my CID to whoever I call.

    I found the Android dialed faster or the CDMA network connected faster than my old phone and I had to insert an additional pause after the GV number, using a comma inserts a pause and the format ends up like this.

    if 222-111-2222 is your GV number and the number your calling is 333-444-5555and your pin is 7777

    2221112222*,,*7777,2,3334445555#*

    You will also need the contacts number in the regular format for incoming CID and for when your dialing with GrooveIP or SIP

    This means you have to set your mobile up in the GV settings https://www.google.com/voice#phones

    then [EDIT] then** [Show Advanced settings]** and for [Voicemail access] Direct access to voicemail when calling your Google number from this phone? select** [NO]** (requires pressing star during greetings -- default for non-mobile phones)

    Another advantage of using this setting is that if your using SIP or an OBi at home, you can dial your GV number from the mobile to call home.

    0
    Comment actions Permalink
  • I left out 'typo' the comma (pause) between the asterisk and the pin

    2221112222*,,*,7777,2,3334445555#*

    *fixed it

    *

    0
    Comment actions Permalink
  • I was using GrooveIP with my Google Voice account, but after having some call quality issues I decided to try uninstalling the GrooveIP app and just use the native Google Voice app for outgoing calls.  After doing this, I simply selected  "Use Google Voice" on each outgoing call before it dialed out.

    I discovered on my Ting bill this month, however, that all my outgoing calls are being routed through the cellular network, via numbers I don't recognize. 

    Do I *have* to install GrooveIP if I want to make outgoing calls using Google Voice?  I thought I needed it just to receive the incoming calls....

    0
    Comment actions Permalink
  • If I understand your question correctly: No. The number strings described in the posts above yours will let you call out of google voice without groove ip. GrooveIP is used only to make/receive calls over wifi. If you don't care about calling over wifi you don't need Groove IP. If you're going to be calling from the cell service you'll need to call GV and use the number strings above. To receive GV calls on cell service, nothing needs to be done (if you're set up correctly) - anyone just calls your GV number and it forwards to your phone.

    0
    Comment actions Permalink
  • Sorry, I apparently wasn't clear. 

    I use Google Voice for my main phone number.  All my incoming calls go to my Google Voice account.  I use Google Voice to screen the calls.  I respond only to those I need to. 

    I have good wifi coverage where I spend 90% of my time, so wanted to route all my OUTGOING calls over wifi.  I thought I could use Google Voice alone to do this, and didn't need GrooveIP.  Can I?

    As I understand it, if I want to be able to answer INCOMING calls using wifi, I need to use GrooveIP.  Is that correct?  Or do I need GrooveIP for both incoming AND outgoing calls over wifi?

    0
    Comment actions Permalink
  • BTW, when I say "screen the calls", I mean use Google Voice to record and transcribe a message.  I review the message using the Google Voice app and decide if I need to respond before doing so.

    0
    Comment actions Permalink
  • Jim:

    You will need GrooveIP for both incoming and outgoing calls over wifi. The GVoice app does not offer any VoIP functionality.

    0
    Comment actions Permalink
  • I am unable to make this work for my new SII. The Indicated phone call from Google Voice yields an error message. The 'Check eligibility for Sprint integration" link on Voice responds with "Unfortunately, Google Voice cannot be enabled on this Sprint phone. Please contact Sprint for more details as to why this cannot be enabled." What next? 

    0
    Comment actions Permalink
  • David: You should be able to replicate the procedures above to achieve success, because using GVoice with a Ting phone does not require the Sprint integration option you've found.

    That option is available only to Sprint customers (not customers of resellers).  Sprint as struck a deal with Google that allows GVoice to become more tightly integrated into users' experience with their handsets (i.e., by replacing Sprint voicemail completely with GVoice voicemail). While it would be nice to have on TIng, it's not necessary to use GVoice with your Ting handset, nor is is required to make VoIP calls with GrooveIP.

    Try proceding without "Sprint integration" and see what happens. You should be fine.

    0
    Comment actions Permalink
  • It sounds like you're trying to enable GV voicemail integration for you're Ting device. Personally I don't find this necessary or useful. Instead I rely entirely on GV's voicemai. If you never give out your Ting device number then you should never get voicemails on your Ting line that GV integration would pick up. In fact, I have voicemail disabled on the settings page of my Ting device.

    0
    Comment actions Permalink
  • Anthony, what happens if someone I call hits "Call Back' on a message I left?

    0
    Comment actions Permalink
  • @David:

    Pardon me stepping in but if your referring to using the "dial string" i posted above to call from a mobile phone or calling using GrooveIP while your on WiFi, either one will leave your Google number as the caller ID. a "Call Back" will go to your GV number and if set up properly all your phones ring and you answer with the one your closest to.

    My only purpose of using the 'dial string' is so that my GV number is left as the caller ID and all calls returned to me are returned to the GV number which allows me to choose which phone to answer on if location gives me a choice.

    1) I'm home and answer on the ATA or you might have an obi

    2) At McDonald's on WiFi "yech" I can answer on GrooveIP

    3) On the road I have the mobile phone to answer the call and

    4) During an incoming call if I pull in the driveway I can walk in the door and hit the asterisk and transfer the call to the home VoIP phone.  http://support.google.com/voice/bin/answer.py?hl=en&answer=115080

    0
    Comment actions Permalink
  • I should add that in following Anthony's 1st post item  #5 Ting device has "hide your Caller ID from others" option enabled

    That setting isn't necessary when dialing through GV on your mobile phone using the 'dial string'  as the point is to show your GV number as the CID.

    I know it's pretty obvious but just wanted to clarify.

    0
    Comment actions Permalink
  • Hi I'm new here and appreciated all the help.  I will receive my frist Ting device this week and hope to set it up as described.  My question is, what role does Google Chat play in the process.  I have used google voice for a few years for text and free long distance from my land line. ** I've never even heard of Google Chat and wondering why a call needs to forward to it**.  Thanks.  I'll let you know how my set-up works with the Samsung Conquer.

    0
    Comment actions Permalink
  • Do you need to forward your GV calls to your Ting phone when you have the GV app running?  I un-checked the forward to my Ting # and the call still came thru on the GV app on my Ting phone.

    0
    Comment actions Permalink
  • @Scott Forwarding to Google Chat from GVoice is necessary only if you plan to use GrooveIP to make VoIP calls. GrooveIP uses the GChat "channel" to work its magic. If you choose to install and use GrooveIP, that application will walk you through the process of configuring the GChat connection.

    0
    Comment actions Permalink
  • Please ignore my question above this post. I realized after that GrooveIP was answering the call. Got my dialers confused.

    0
    Comment actions Permalink
  • Create a standard SIP connection to Google Voice https://simonics.com/gvgw/

    0
    Comment actions Permalink

Please sign in to leave a comment.