1 min charges

I have just ordered a ting phone and was reading through forums about using google voice/grooveIP (something I'm looking to do) and found this post:

 

  • I would like to point out (unless I'm doing something wrong) that with "Call Forwarding can be set on phone" disabled and " Forward 'Busy Signal' calls to this number" enabled pointing to GV I was getting charge 1 min for each forward.  It goes like this:  I call the Ting number, it rings 6 times and then GV answers; that works fine.  I looked in the minutes details and there were two "1 min" sessions logged with the GV number as the "from" number "to" the Ting number.  I was surprised there were two let alone any charges.  Did I mess up?  Is it a bug or network error?  I'd hate to get charged for what little forwarding there will be but I can work around it I think. I know the major cell carriers have a deal with google that this doesn't happen on their networks.  According to the Ting rep I spoke with that has not, apparently,  carried over to Ting and that what is happening is correct.  So, has anyone noticed this or perhaps you were already aware of it?  I was surprised it was not mentioned any where.  If this is correct, you may want to make it clear to potential customers.  Small charges add up and nobody likes little financial surprises :-)

I've already read a few other posts (one I think about unintentional data charges) of removing these charges that the user is not intending, and I know that you all at ting are all about avoiding this type of hidden charge that mainline carriers look upon with greedy smiles ;) and figured that you weren't fully aware of it. I would love to hear if a solution is in the works. Already loving ting btw, even before I have my phone!

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Comments

31 comments
  • If I were you, I'd place a support ticket into Ting about this issue and report back your findings.  That was my post you quoted and I did call Ting about it some weeks ago.  The rep seemed to think that was suppose to work that way and it sort of makes sense given the forwarding that is happening.  I don't like it since it's only for voice mail purposes and I still think the double 1-min charges were an error in the billing system.  Bugs are still being found and worked out in Tings billing system and policies.  

     

    Sprint has yet to allow Ting to integrate with google voice as it allows it's customers.  Ting is young, I expect that with enough time and customer support little things like this will be granted.  I'm hoping that if Ting gets large enough they will be allowed to enter into an agreement to become a GSM MVNO as well which will allow true BYOD.  Since Tmobile has decided to hang around, maybe Ting get try to work something out with them; I doubt it's a priority right now.

     

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  • The "Plans" page mentions that Call Forwarding is included as a free service, but it seems as though this may not be written as clearly as it should be given the billing policies in place.

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  • This issue, for me, is due to forwarding cell calls to Google Voice. I think that even a call to my Google Voice number that, in turn, forwards to my Ting number (and then back again) is also triggering this charge.

    I am going have to live with MUCH higher minutes usage than I expected... Google Voice forwarding is eating up more minutes than I am actually using to make calls. none of this was ever billed with Sprint. I understood, coming in, that Free Nights and Weekends would be no more and that Free Mobile to Mobile would be no more, but did not count on every call to my phone, unanswered or not, and even many that do not leave a message, all resulting in a 1 or 2 minute charge. I get lots of marketing and junk phone calls and now they all cost me minutes.

    Overall I am sure that I will still save over my Sprint bill, but the savings are being eaten up significantly with voice mail that never showed up anywhere as any type of call on the Sprint bills. Be aware that if you want to use Google Voice that the forwarding fees WILL add up.

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  • @Michael Pires:

    You have described two scenarios.

    *1) Calls to your Ting phone Forwarded to Google Voicemail or your Google Number* * ..Charges to your Ting account will ensue

    _* calls forwarded from your Ting phone to the Google number when the Ting phone is also a forwarding phone on the account results in an endless loop and Armageddon

    _

    2) Calls to your Google Voice number forwarded to several phones, 6 and chat ... You are charged by the phone you answer on.

    a)** Answer on Ting** Charged airtime

    b) Answer call with GrooveIP on WiFi No charge

    c) Answer call on landline No charge

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  • RE: * calls forwarded from your Ting phone to the Google number when the Ting phone is also a forwarding phone on the account results in an endless loop and Armageddon

    If this is true, then there is no way to have your Ting number have Google Voice Mail and be able to receive calls to your Google Voice number on your Ting phone. I've had no apparent issues with this setup, other than lots of 1 minute charges. I'd like to see a level of integration that does not make this happen, but am still very happy with the ting service and still quite happy with the savings. I mainly wanted to point out, when you are figuring out what level of minutes you will use, that you need to add extra for 1 -2 minute forwards to Google Voice for how ever many voice mail calls you get per month. This should include extra for calls that forward to Voice Mail but caller leaves no message, these calls will still cost 1 minute.

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  • It's best to decide whether you want Google Voicemail for your mobile or use your mobile as a forwarding phone (with up to 5 other phones) and your contacts call the Google number to contact you. leaving voicemail if you don't answer.

    You describe the setup that your contact calls your Google number, it rings your Ting phone, you don't answer so it uses (forward no answer) back to your Google Voice number which then forwards it to your Ting phone ...and again back to your Google Number etc....

    Is there a setting that stops the loop?

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  • Sorry, I just tested and it worked like you said.

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  • And like you point out, using Ting to forward calls to Google Voicemail vs the other way around does add the airtime to your bill whenever the voicemail connects.  Instead of not being charged for unanswered calls leaving voicemails when calls are placed to your Google number number first forwarding calls to your Ting. 

    I wonder if forwarding a no answer from the Ting when the call is placed to Google, forwarded to Ting and the no answer forwards it back to GV before the Google Voice mail answers it causes a charge though? I think you need the Ting to ring for more than 20 seconds for GV to pick up first.

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  • I hope that, someday, this can be fixed so that Google Voice integration does not end up costing lots of extra minutes, in the meantime new users need to be aware. Ting is still a good deal, even with these extra charges - it would be a GREAT deal without them.

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  • Your use of forwarding your no answer calls to your mobile #  to GV is what tosses your money out the window so to speak. Concider using only your Google number.

    I've been using only my Google number for a little over 3 years so my usage doesn't reflect the additional charges your getting for forwarding the phone to Google and since the voicemail is accessible from the web or WiFi I don't pay airtime to access voicemail and since the integration of the Google Voice apk is seamless with Android it's simple to the point of pretty much use the phone normally. and with the Google text being data or WiFi. that saves a little more too. but then I don't give out my mobile number and forward it to my Google Voice account.  I also use AutoAire and CSipSimple (works with GrooveIP too) to toggle off the phone radio and turn on the VoIP phone when I'm at home (on my network) or logged in on any WiFi network so I don't use airtime minutes while I'm at home either.

     

     

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  • I just has this same "1 minute" charge for a call that was directly to my Ting number (funny that I haven't given it to anybody, it was probably a wrong number), but here is the Ting response I got.

    "Call forwarding is a feature we include with all Ting plans at no extra charge. For call forwarding to GV to work, a connection must be made from your line to GV, which typically takes a few seconds. The result of this is a 1 minute call charge for calls being forwarded to GV, as minutes are rounded up."

    In other words, since it was a call to my Ting number and I want it to go to GV, they have to make a connection to GV and I have to pay for that.  They don't charge for the ability to forward a call, they don't charge for the minutes used during the call, BUT they DO charge to actually make the connection between the phone systems and hand the call off.

    Since I have not given my Ting number to anyone, I have turned off the ability for the phone to forward calls to GV.  AFAIK, that is the only way to stop the 1 minute call forwarding charges.

    I think the "FREE Forwarding" is another area where the advertised words are not quite the truth.  The ability is free, the actual usage is not!

    With Ting, you REALLY do get charged for what you use, AT&T did this for free, BUT I paid 4 to 5 times more for the service.  

    This is a whole new world with Ting, it's just gonna take me awhile to figure it all out since none of it is hidden or packaged like before.  Just wish I knew these kind of rules up front.

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  • Mike:

    GV isn't a phone but a management service so the hand off is different than when a call is forwarded to an actual phone.

    That may explain the connection before the call is forwarded.

    I also turn off the Ting Voicemail to prevent being charged on dead air recordings from spammers.

    Your turning off the forwarding is certainly the best scenario. I got several spam calls over the past holiday weekend directly to my new Ting that I ignored since I didn't recognize the numbers.

    No forwarding and no Voicemail since, like you I don't give out the Ting number.

    When I got home on Monday and looked up the strange numbers on the net, all of them were scammers.

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  • Yeah, like I said,

    "This is a whole new world with Ting, it's just gonna take me awhile to figure it all out…"

    Best pricing out there,  just gotta figure out/find all the little crannies because of the Scrooge in me I guess!

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  • Mike:

    Sorry about repeating what you said, I think part was in response to an earlier post in the thread and part in response to yours in agreement with you on turning off forwarding from Ting to GV.

    Then I pecked away at the kb without looking up again.

    The help section over at GV is such a mess that it can take months to figure out something unless you can get a guide over there to point out the place to look. even then a lot of the info just isn't there it's  passed down using the Balinese Monkey Chant

    http://youtu.be/Xob8ulMPCc8?t=2m20s.

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  • Hey Robin, no problem.  When talking spam, I had my new phone activated for less than 2 hours, not even my wife knew the Ting number yet, and I got 2 SPAM txt messages.  I had chosen the 0 txt package and was immediately bumped up, 2 HOURS!  That's when I found out about tuning them off completely in the setting's portion of the phone in the Ting Dashboard.  I am one who ported their number to GV($20 paid) and want to keep this number as far out of reach as possible.

    The part  you said about GV being a "management system" makes sense and I understand, but it really is messing with people because they think it is just another "phone number" that they have to forward a call to.  After I understood all this, I understand it's not Ting's fault, it's just not clear and causes confusion.  There have been quite a few discussions about using and setting up GV with Ting and I have not seen this scenario explained well.

     

    But I do think the "Balinese Monkey Chant" = "Google Glass" ;{)

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  • Moving this to the Google Voice forum...

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  • Minutes get rounded up? It was about 20-25 years ago when this blew up in the telcos' faces and they were forced to switch to 6 second billing. Are the wireless carriers getting away with per-minute billing (along with everything else they're getting away with?

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  • Minutes get rounded up?...

    Not all do, when shopping for a provider it's something you may want to question.

    Last year Walmart advertized and likely still sells a prepay that rounded down instead of up. In my case the cost being triple what Ting charges per min doesn't work out but YMMV.

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  • I had a friend call and leave a VM for me to test the functionality, and it was a 10 second recording, and I was charged for 2 minutes. I quickly noticed this and proceeded to disable Call Forwarding to my GV#, because that will not do! If someone doesn't hang up, I could be on the hook for who knows how many minutes it takes for any stranger that calls to hang up on their end. Has there been any progress on a workaround for this? I suppose I don't have voicemail at the moment because I prefer not to enable Ting's/Sprint's, as I've been using GV for years now.

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  • Pretty sure if people call your GV number only then just unchecking voicemail for your Ting phone altogether will do what you want.  When you don't answer the GV call on any number it goes to VM without it being forwarded by Ting.  This is how I'm using it.  Google Voice number is called, If i'm on Wifi then Groove IP + Groove Forwarder has it so only Groove IP rings via Google Chat, else if not on WiFi it forwards to my Ting number, I can answer the call and if i don't answer after the ringing timeout GV goes to voicemail since Ting is not set to forward to anything (voicemail unchecked no call forwarding set)

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  • I want to continue using my previously ported number (not my GV#), and without porting my number over to Google. I've become accustomed to their voicemail service, although their call service sucks due to forwarding/lag/etc.

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  • As most users, i was in a quandary as to why I'm getting double and sometimes - Triple charges. I was most confused about why I'm getting charged for text messesges that are initiated via my home's wifi either on my phone (wi-fi) or worst yet, my iPad. I was told by my the Ting rep that, "When forwarding calls from your Ting number to Google Voice you are still charged voice minutes. To avoid this, always make sure inbound calls call your Google Voice number directly (not your Ting number). For outbound calls be sure to initiate those calls through your Google Voice App and do not forward your Google voice number to your Ting number." Today, I'm going to take the time & go through all my settings - step by step.

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  • Anyone work out a way to forward un-answered calls to GV and also have the cell as one of the forwarding phones?  

    For my phone, I give out my GV number and don't forward on Ting's site and it works great. 

    A phone I got for a relative who's giving out her Ting#, set up to forward upon no-answer and also configured as a GV forwarding phone seems to be getting looping.  Any different way to configure forwarding that might work better?   (Used to work fine on my old VZW phone when people have my native number to both have it as a forwarding phone and forward upon no-answer.)

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  • I use both numbers and, as far as I can tell, my setup is working fine... forwarding no answer and forward busy set in Ting control panel to my GV number, no forwarding set on the phone. Voice mail not enabled in Ting control panel. Calls that forward to GV end up being charged, voicemail calls are usually 1 minute, but I have seen them as high as 4 minutes. These charges have reduced my projected savings for switch to Ting but my savings are still significant. Even with much extra usage in the last couple of months, my total Ting bill is less than a third of my old Sprint bill for 2 phones.

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  • Wait til you get charged 16 minutes for a forwarded call.  I'm not so sure about this call forwarding strategy anymore...

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  • I too had no idea this functioned this way....just set up 2 phones 2 days ago, I have made one actual phone call with a less than 5 min duration....and my dashboard reflects 42 minutes of use!!! That is crazy and not what I was expecting. Is there a way to reset my account so I don't get charged for this accidental learning process? If not I understand, still cheaper than CREDOmobile(Sprint), but quite an unpleasant surprise. I have now turned off Ting VM and call forwarding to both phones.

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  • If your call was forwarded from Ting number to another number, and the duration was 5 minutes, Ting will help you get that corrected if you have some sort of proof.  However, they will charge you for 5 minutes, not for 1 minute.

    Forwarding from Ting number does NOT save you any airtime.

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  • I'm pretty new to Ting (2 weeks) and also have Talkatone.  I ported my previous Verizon number (the one known to friends and family) to Google Voice and things are working flawlessly on WiFi.  I either answer the phone or no answer goes to GVmail.  I found autoaire works well to turn airplane mode on and off automatically when I go in and out of WiFi.   (This is working great from the standpoint of cost of my bill, but to my friends and family they think I now have the equivalent of a cell-home phone.  They get my voicemail whenever I'm not home).  When not on WiFi I make outgoing calls through Ting.  I have not given out two numbers to anyone because I prefer they call my GV number.  

    I'm hoping there may be setting adjustments that will make two changes:  1.  Is there a way to have someone call my GV phone # and if not answered it will ring through the Ting network (but ultimately go to GVmail if ultimately unanswered) when I am not on WiFi?   2.  Is there a way only my GV number (or no number) will show on the recipient's phone when I call out so friends and family won't be confused by my two numbers?    

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  • Cindy,

    For #1 - Turn on forwarding on your GV settings page (easiest to do from the web)

    For #2 - Install the GV app on your phone and select "Always call with Google Voice"

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  • OK, I said GV phone number because I ported it there; but actually I

    use the Talkatone app.  Can I do what you suggest through Talkatone?

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