Google Voice Late Ring

I just setup Google Voice with Groove IP Lite.  Google Voice is setup to forward to google chat. What I noticed is that when I call the Google Number, my cell will only ring for about half a second which does not give me enough time to pickup the call.  I can hear the ring from the callers end and I can see that my ting phone will ring at the very last second when the GV message system is about to start.  

Has anyone experienced this?  If so, how did you fix it?  

I'm using LG Optimus S.  

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8 comments
  • I have seen this before.  It has happened to me twice when forwarding to cell phones i haven't forwarded to before.   After some time or number of calls i can't be sure which the problem went away if both cases and has never returned.

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  • Hi Chris,

    I'm not sure what would be causing this. I imagine reception could easily play a part.

    Considering that Ken is mentioning that he's seen the same thing, but it went away on its own, its probably not much to worry about.

    If it does go on, you could always try disabling the call forward, and then setting it up again, or even forward the calls to a different number and see if you experience the same delay, and then switch back.

    If it keeps being an issue after all that, let us know and we may be able to help.

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  • This happens to me too, Chris, but only intermittently. I have not been able to reproduce the bug, so please let us know if you have gotten to the bottom of this issue. I can also add something about it to the "Using Google Voice..." thread and FAQ.

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  • I have an issue related to this.  My wife and I use Vonage for our house line and their simultaneous ring feature which rings our two Ting cell phones.  Both of our cells are set up w/ Google Voice lite, so that we could receive  transcribed voice mails.  We also have transcibed voice mails on the Vonage line.  What happens is this:  if all a call comes in to the Vonage line, it rings on all three phones, as expected.  If no one picks up, the call goes to the Vonage voice mail.  However, if one of the cell phones is turned off, Google Voicemail immediately picks up the call on that cell phone and neither of us can answer the call on the Vonage or cell lines.  Vonage tells us they are fine--we'd have to turn off our Google voice mail to make things work right.  But we want to keep them since people do call our cells directly.  What to do? 

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  • Hi Richard,

    What you're describing sounds like it has a lot more to do with either Vonage and their forwarding service, or Google Voice Lite's voicemail. As a result, there's not much I can tell you, but hopefully another Google Voice user on this forum has some insight they can share with you.

    With that said, the best idea I have is this.

    When a cell phone is called while it's turned off, it immediately goes to voicemail. Voicemail picking up effectively constitutes making a connection.

    Likely Google Voice is recognizing this, and rather than having your Ting voicemail answer the call, Google Voice is taking are of it for you.

    If you turn off your Ting voiecmial, this may take care of this for you. If it doesn't, you may have to either keep the phone always on, or disable the forward with Vonage whenever you want to shut one of the phones off.

    I hope that helps, but if not, hopefully someone else in the forum has more to contribute than I did.

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  • @Richard Shagam:

    The advice of Rob Lake is spot on. you can't overlap voicemail without some issues.  your going to have to select which voicemail you want to use or research your options for something like a hosted pbx or hosted call center.

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  • Thanks for the comments.  Guess I'll have to rethink how I can best use these features for my circumstance.  Obviously, what I tried is not optimal, especially since our cell coverage is kind of spotty.  I'd like to keep the cellphone voicemail, though, because often callers will call our cell phones, not the land line, directly.

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  • I'm not familiar with Vonage's offerings, but if they offer a call screening type option, that would work in this situation. It's the same thing Google recommends in certain scenarios to dodge Voice-forwarded calls hitting the wrong voicemail.

    With GV, this works by announcing the caller and requiring you to press 1 to accept the call. If it happens to be a cell voicemail that picks up, obviously it won't be pressing 1, so it doesn't count as "answered" and the other phones continue to ring. If Vonage has something similar, try that.

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