Voicemail rings

Is there any way to change the number of rings before voicemail picks up?

I use a Google Voice number as my main number to ring both a Home Connect 2 number, and my cell phone (both through Ting).  I want all the voicemail to be collected on the Google Voice system, but often times the call will go to the voicemail of one of the cell devices first.  I've tried disabling voicemail on both devices, but that just causes a "caller not available" message to play at the same time that voice mail would have picked it.  That just makes things worse because no voicemial is recorded at all in that situation.  Ideally I'd like to set voicemail to only pick up after 30-60 seconds.

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  • We can't change the number of rings before a call goes to voicemail with Ting. I've moved this post to the Google Voice forum though, as you're more likely to get advice on GV in this forum.

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  • Slightly different question - how many rings should a caller hear before Ting's voicemail picks up?

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  • Hi Iris!  Generally it is six rings.  Hope that helps!

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  • Just signed up with Ting - clients and family calling thought there was a problem with my voicemail so hung up! Have same question/request about decreasing the number of rings or time before reaching voicemail.  Right now it's 7 very long rings.  I don't want time to pick up the phone, I want it to roll over quickly.  Spend a lot of time on my phone for business and don't want callers to wait for no good reason or hang up.  

    I see the post - "We can't change the number of rings before it goes to voicemail with Ting." but that was 3 years ago - hopefully this has been addressed?

    Thanks for any help you can offer.

     

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  • Hey Paige, 

    Try dialling # 796 # to enable the voicemail feature on your phone. (Note that this will erase all store messages in the voicemail). Your password will be the last 4 digits of your phone number. Make sure to update this when you are able to access the voicemail inbox. 

    Regarding the number of rings before voicemail, that is still something we are not able to change I'm afraid. The number of rings is set by the network, not Ting. 

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  • The best way I found to deal with this was to set my phone to a short ringtone. That way Google Voice, which only rings 4 times, will pick up before the 30-60 seconds it takes the phone to answer.

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  • Sadly, the only way I found to deal with this is to disable the voicemail functionality on my Ting #. It's an old number I use behind GV, so no one really dials it directly, but I could see how that would be a deal breaker for a lot of people who do need that functionality.

     

    Worse part is the original Voice by Google or whatever it was called allowed this to be changed. Now neither the new Google Voice nor Ting allow any modification to the ring count/duration.

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