Nexus 5 CDMA Sprint Activation Issues
Answered

My first Nexus 5 i bought off swappa.com was bought and used on ting previously. It was stated this phone was bought directly from sprint and not google play. It was having issues and i went to sprint to swap for a new Nexus 5. This new Nexus 5 apparently cannot be activated on Ting. Why is this setup where only Google Play Editions Nexus 5 can be on Ting and not Sprint ones?

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  • Hey Matthew,

    If you wish to connect to our CDMA network, the device must meet these guidelines:

    • Sprint requires that any postpaid device and its associated account to be in good financial standing, i.e., no bills in progress, outstanding bills, ETFs, etc.
    • Prepaid devices are required to be active with Sprint for 12 months before making the move to Ting.
    • The eligibility of third party devices (bought used on eBay or Amazon, new/used from Boost or Walmart, etc.) will depend on whether they were originally purchased on a Sprint postpaid account or a prepaid account.
    • Any devices flagged as LOST/STOLEN will not work.

    I hope this helps!

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  • This is a Sprint Nexus 5 non-google play edition. I had it on my Contract with sprint. Took it off my account/plan and got a Note3. Its a phone that does not have any problems attached to it. ETF lost stolen etc... its just an extra sprint phone i have and i cannot activate it on your guys service because its not a Google Play Edition? I mean what is that?

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  • Also how come your chat feature online doesnt work?

     

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  • Matthew,

    I think the end date has passed for Sprint Nexus 5's so your device should be eligible to be on Ting if it meets the other criteria.  It no longer matters that it is not a Google Play edition.  Sprint's recent poor implementation of their Financial Eligibility Check is falsely denying some phones.  You could bring yours to Ting on their new GSM partner.

    Chat works for me.  Maybe try another browser?

    The answer to why you couldn't previously bring a Sprint Nexus 5 to Ting is because Sprint wanted it that way.  Had nothing to do with Ting.  Sprint owns the football.

    DC

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  • Matt - are you failing the Financial check?  If so, call Ting, they can help.  Check out this blog: https://ting.com/blog/offer-for-customers-who-bought-a-device-that-has-failed-the-financial-eligibility-check/

    – Unlocked iPhone 6/6+ or Nexus 5/6. We have a manual process to get these activated on Sprint. Call us. We can also send you a GSM SIM card and beta invite to activate them on GSM.

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