unlocked verizon moto-x, cell calls but no data, byod page says it's compatible
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I submitted a ting request, but thought I should post here too. Here is the story;

"I am an existing cdma customer, switched to gsm moto-x 2 days ago (byod, verified ok on ting byod page).

I can make phone calls but there is no data. I called ting support and they said that the APN needed to be configured. When I went to that tab, it says "access point names not available for this user". Ting support says that may mean the phone is locked, but in fact when I turned off wifi I can make a cell call just fine, but data is not available. The phone was advertised as unlocked and in fact appears to be unlocked in that I can make a cell call. When I turn off wifi, I also see an exclamation point next to the triangular bars. That goes away when wifi is enabled."

Any help appreciated!

thx

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  • Hey Robert,

    I see that one of my colleagues responded to your help request so check that out when you can and hopefully you'll have all the answers you need.

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  • right, instructions don't work because, "access point names not available for this user". ting help thinks that means the phone is locked, but verizon says they don't lock phones. not sure what  to do now. not going to root the phone.

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  • ok, my fault, sort of - the message posted was, ""access point names not available for this user". To me that meant I didn't have authority, like some sort of permissions issue, but in reality, it's just bad wording, combined with a somewhat bad UI, in that there is an add button up above. I was able to add an APN and the phone works! Hope nobody else goes through this...

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