Sprint Samsung Galaxy S5
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Fellow Tingers: Has anyone been able so far to successfully bring a Sprint Samsung Galaxy S5 from Sprint CDMA to Ting (Sprint) CDMA? I am looking for actual direct personal experience here. Not what's posted in a list on a Ting page somewhere. Not how you think it prolly oughta work. Not what some Ting rep told you or someone else. Actual direct personal experience.

Anybody?

Thank you,

Steve McGhee

Former Sprint Customer

Newbie Ting Customer

Frustrated GS5 Owner

and Grumpy Old Guy

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  • On a closely related note... I posted the following on the Ting facebook page yesterday morning. No response. I submitted it as a Ting help request yesterday afternoon. No response. Anybody know the answer, for sure? Thanks. I'm pretty new here at Ting, still trying to figure the place out.

    *****

    I am a Ting customer. I am looking for an honest Ting representative who is knowledgeable on a specific subject to directly answer a direct question.

    Does Ting have an agreement with Sprint to only activate Sprint phones at Ting for use on Sprint's CDMA network that are at least a year old?

    I ask because I have been trying to bring my Sprint Samsung Galaxy S5 to Ting for weeks, with no success. It fails the checker on Ting's BYOD page. I have been told many different things by both Sprint and Ting as to why that failure occurs. Most recently, a Ting representative told me my phone wasn't old enough to clear. But that in May, it would be. IS THAT TRUE?

    I was under no contract at Sprint. I had a postpaid account there. They sold me my S5 for $649.99, paid in full. No discounts, no subsidies, retail sale. Eight months later I ported my numbers to Ting. I paid off everything at Sprint and closed my account there. Even filed a complaint with the FCC regarding Sprint's continued blocking of my use of my phone on Ting.

    So now, somebody please tell me... Is the block because it's an S5? Too new a phone? Regardless of other facts? Does Ting have an agreement with Sprint to only activate Sprint phones at Ting for use on Sprint's CDMA network that are at least a year old?

    Yes or no is fine, just want an honest answer here. Post links if you like, but first please answer the question. I would also appreciate knowing the name of the person providing that answer.

    Thank you,

    Steve McGhee

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  • Steve,

    Rob Lake from Ting made some comments in this thread that seem to apply. https://help.ting.com/entries/22537088-Bring-Your-Own-Device-BYOD-What-Works-or-NOT?page=2

    As to the 1 year rule, the only enforcement I know of is automated. After a year of continuous service, the ineligibility flag should be removed. Now admittedly, we haven't really much of a chance to dig into this and test it ourselves. But this is our understanding of how this is supposed to work

    Sprint is now not whitelisting by phone model, but by individual device using the FED checker.

    To add to the confusion, Update 3 on this blog posting states something different. https://ting.com/blog/changes-to-the-byod-program-the-good-the-bad-and-the-ugly/

    UPDATE 3: Progress! More than 30 million devices that would previously have failed Sprint’s financial eligibility date (FED) check will now pass.

    Now, devices that were freed from a contract due to a hardware upgrade (that is to say, you got a new a new phone on the same contract) will clear the FED check. Likewise, with the exception of the iPhone 5S and iPhone 5C, any device that was activated 12 or more months ago, regardless of whether it’s currently active, will clear. This applies to devices associated with postpaid accounts only.

    If you tried to bring your device to Ting previously but failed due to FED, please try again.

    I have asked Rob for clarification in the first thread, but ir appears that it needs to be at least a year of continuous service on Sprint.

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  • Update from Grumpy Old Guy: My Sprint Samsung Galaxy S5 finally passed the Sprint / Ting Evil Empire FEC page, and sailed through the Ting CDMA without problems of any kind. It's a phone again as of about 0530 31 Mar 2015. Done and done. And, I'm less grumpy now.

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  • Steve,

    It's good to hear a good Ting CDMA experience. Ting tries to be transparent and very customer focused.

    Their support response is currently suffering due to a variety of issues as discussed here. https://ting.com/blog/why-isnt-ting-picking-up-right-away-when-i-call/

    Remember that voice & text messaging roam, but data does not. That means no picture messaging when roaming.

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  • well i just bought a samsung galaxy s 5 sprint from a seller who put in the MEID into the ting checker and this is the screenshot she sent me. https://www.dropbox.com/s/8bk8xvdbj5yjvpl/Capture.PNG?dl=0. i hope it works and also it says in the screenshot that i need to get a sim card but i thought that sprint phones ran on CDMA not GSM? can you explaing this to me please? thank you

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  • The phone needs a SIM card for the high speed LTE data. A Sprint SIM for that phone will work. on Ting.

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  • I know for a fact that a Samsung Galaxy S5 purchase from TING can not be activated on the Sprint network. If you try you will get an error that says "Device ID incompatible with brand" no matter what you do there is nothing that TING can do about it. Sprint will tell you they have a policy against activating a TING device on the sprint network.

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  • The Samsung S5 came out on April 11, 2014...I once saw a list that said these devices could be brought in in May. Well it's May 1st and I still can't bring my device in....I'm so confused. It's obviously past the one year rule.

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  • Josh,

    That's because Sprint changed the rules and the whitelist no longer applies. The whitelist got replaced by https://ting.com/byod that checks what Sprint calls the "Financial Eligibility Date" for the particular device.There are many rules that must be passed. For example,

    If the device has been reported as lost or stolen, it will not be allowed. 

    If a device purchased directly from Sprint was not activated on Sprint at least a year ago, the check fails.

    If a Sprint prepaid device (Boost & Virgin Mobile, etc.) has not been activated on the prepaid network for at least 12 months continuously, the check will fail.

    If your device fails the check, call or chat with Ting support to fond out how to proceed. 

    I believe the phone must be inactive for the check to work accurately.

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  • I was able to activate a used Sprint Galaxy S5 on Ting. I don't know if this will work for you but I just wanted to share my experience.

    I bought a used Sprint Galaxy S5 from amazon for about $250. I was thinking that if the ESN check failed for Ting I could return it to amazon and only have to pay return shipping and possibly a restocking fee.

    After I received the phone I ran the ESN through the ting.com/byod and it passed! I then ordered a CDMA sim from ting. After I received it I was able to activate the S5 and it works perfectly.

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  • Steve,

    I bought a brand new S5 (SM-G900P) from ebay very cheaply. It was configured for Sprint.

    It then took me an additional $50 for the 'Minnesota Mobile' guy an hour to unlock the phone so that it can work on any network (GSM or CDMA).

    See his presentation about this problematic device here:

    https://www.youtube.com/watch?v=K2FymkwO5u8

    I now use it on Ting - set to CDMA/LTE.

    Was it worth the trouble? I don't think so.

    Next time I'll just buy the phone from Ting's web site.

    Hope that helps!

    Ronnie

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