Mobile ID - Service Unavailable Popup on Ting purchased Samsung Galaxy S6 phone

There is an issue with Ting purchased Samsung Galaxy S6 and the embedded Mobile ID app that comes on the phone. I purchased the Samsung Galaxy S6 directly from Ting and fresh out of the box it has been experiencing a Mobile ID popup message stating 'Service unavailable' with the the explanation that 'An unexpected download error has occurred. Please try again. Code: 30'. This popup message appears every time I reboot the Ting provided S6 mobile phone, and it keeps reappearing periodically throughout the day. Even though this message only pops up a few times a day is not totally annoying, but it should not be happening at all. I have a help ticket open with Ting, but they have not responded to it in a few days which is why I'm posting this in the open forums now in case other S6 owners are having this same issue. Right now I'm not sure if Ting is working on this issue, or if they are even concerned about it as they have had all week to respond and/or resolve this issue. Ting help's last response was something about this Mobile ID app being 'bloatware'. Well, I cannot remove or even disable this Mobile ID app on the S6 so this needs to be resolved by Ting.

According to Sprint who is the home owner of Ting's service and the branded phones they sale, Sprint explains the Mobile ID as:

Mobile ID – Mobile ID delivers a complete mobile experience – centered on consumers’, students’ or businesses’ interests or favorite brands – including applications, widgets, ringtones and wallpapers, all in a couple of simple clicks. With more than 6 million downloads in the United States, Sprint smartphone users have already begun to harness the power of ID packs to create their own experiences while catering to different tastes and hobbies. Mobile ID enables personalization for the end user that offers access to a broad array of categories, allowing MVNOs to deliver a successful customized application to defined markets and customer segments.

Reference: http://newsroom.sprint.com/news-releases/sprint-introduces-custom-branded-device-program-enabling-mvnos-to-custom-brand-white-label-android-phones.htm

Reading this, it looks like Ting could provide their own Ting Android app in a Mobile ID Pack offering to signify their own 'Brand'. But, alas their is nothing currently available so the Mobile ID app just annoys the user right now.

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Comments

59 comments
  • I have HTC M8 Harmon Kardon, Sprint, same issue since updating to Marshmallow.

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  • I got the Marshmallow update last night on my M8 and immediately started getting the errors from ID. I hope there is a fix soon as this is mildly annoying.

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  • For the time being, until Ting/Sprint/HTC/whoever figures out the solution for this issue, what I have done is blocked all notifications from "Sprint ID". To do this, go to Settings>Apps>Sprint ID>Notifications>tap ON for "Block all". Since doing this, I haven't seen the error message pop up in my notifications tray at all.

    Not the best temporary fix, but at least it stops the annoying download error message from displaying in the notifications tray.

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  • Thanks for this Ian, this is a great work around while Ting works with Sprint and HTC on the issue...

    Just wanted to let everyone know I've sent the emails and am waiting to hear back. More to come.

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  • Hello, Same issue with my HTC One M8 since the Andriod upgrade. I have followed a previous user's advise and disabled notifications for Sprint ID in the meantime.

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  • Same here. Issue starting happening after the last update to MarshMellow on the Android HTC M8. There has also been an issue with the battery life draining at a much quicker pace since this update. I'm not sure if this issue is related or not, but the app with the highest battery usage under Power > Battery Usage History is consistently "Cell Standby". I have heard their may be a bug that is keeping the radio from shutting off correctly, and thus using extra power. It is currently at 50% on the "System Usage on Battery" category. The phone was just rebooted this morning, and has been off the charger for two hours and I am currently down to 90% battery life (5% each hour?), with most of the time being idle, screen off time. This was not an issue prior to the latest update.

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  • @Gavin: I've been told that the Mobile ID issue on the LG G4 should now be resolved.

    For everyone else, we're continuing to work with Sprint for an update and fix on the HTC One M8.

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  • @Brad, Do you think this ID issue could also be related to my cellular radio battery drain issue? I'm wondering if this is causing the phone to continually ping the radio towers, or at least leave the receiver on constantly.

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  • @Drew I'm really not to sure if the battery life performance would be affected by this mobile ID error. It's possible it is continually pinging the towers for the update but it's also possible it is something else that was rolled into the Marshmallow release.

    As an update for our situation: Sprint looks to have quickly turned things around for the LG G4 with a sidelaunch. Sprint is working to do the same thing with HTC, I don't have an ETA but can assure you that we're actively voicing our frustrations on this.

    Thanks for everyone's patience, I hope that @Ian's temporary fix will help reduce the frustrations. I'm very OCD when it comes to my phone so I understand the irritation this can cause. @Drew I will certainly pass on the battery drain issues you're experiencing as it helps convey the severity of this error message.

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  • @Doug  Ians fix has addressed the annoying component of this problem on my M8, no more pop ups.  As for your battery drain I am not seeing the same behavior on my M8, in fact I am seeing significantly improved battery life with marshmallow. I suspect your battery issue may be unrelated, possibly another app  you have not playing nice post upgrade.

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  • So I've been told by Sprint that the issue should be resolved on the HTC One M8. Would everyone with the pop up mind restarting the device and letting us know? 

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  • On HTC M8:

    I haven't restarted my phone yet, but the download that was having errors finally made it. (It's hard to be sure that it's the same download, but the timing seems right.)

    The "Sprint ID" download went through. It downloaded Spotify and 1Weather and put the icons on my homescreen. It may have downloaded more, but I don't know. 

    So, I guess the problem's fixed, but in a messed up way?

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  • I restarted and got Spotify and 1Weather also, but no notices from Sprint ID overnight. Could be fixed.

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  • That's odd. Can't explain why thats happening... Might be possible that this is what happening to the Sprint retail devices and the fix was applied to the wholesale ones? 

    Anyways, happy the popup is gone. 

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  • The issue appears to have been fixed on my phone. 

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  • @brad

    Any idea when they will fix this issue for the Note 5? I get it daily as well.

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  • I am having the same issue on my Samsung S5 (it's a sprint samsung phone, purchased 3rd party).  The other day there was a system update and ever since I am receiving the same download error message.  It's reads:  'download error.  No action required. ID will automatically retry.  An unexpected download error has occurred.  (code 30).'

     

    Everyone thanks for posting and ting, thanks for looking into this.

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  • Hi Troy, have you tried a factory reset on the S5 yet? That seems to have fixed the issue for some of the other Android phones that we've seen the error 30 pop up on.

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  • I started having this issue after the last OS update on my Galaxy S5 (purchased from Ting).  I have not noticed any performance issues or anything so I don't want to factory reset.  What does this app do?  If I silence the notifications, as Ian Rosenthal suggests, and forget about this forevermore is that really a bad thing?

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  • I'm experiencing this popup on my recently Ting purchased Galaxy Grand Prime.  Is this really a phone by phone fix?

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  • Hey Matthew and Jon,

    You definitely shouldn't face any issues if you disable notifications from Mobile ID (it's basically just an app for personalizing your phones, it's not used for any important functions on the phone). We'll make sure to pass on the issue about these devices to Sprint and should provide an update once one is available. 

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  • Just a quick update folks,

    Sprint has confirmed that the Mobile ID issue should be resolved for the Grand Prime as well as the S5. Feel free to let us know if it looks resolved on your end

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  • I did see the app update properly on my Galaxy S5 sometime last week I think.

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  • I am having the same problem on my LG G3. Also I'm still on Android Version 5.0.1

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  • Still a problem as of Jan 2017.

    New Ting customer, I activated my new Samsung J7 [android 6.0.?] a few days ago and I am getting this same error from Mobile ID ver. 4.2.2. I turned the notification off but this has not been fixed.

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  • Hey Brian.

    Have you attempted a factory reset on the device? This is the troubleshooting step that has had success when resolving the issue.

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  • I have not done a factory reset. Will I have to re-activate the phone? Does it affect the SIM?

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  • The phone will reactivate itself when doing the factory reset.. and the sim card will not be affect no. You might want to back up your device first if you already have data saved on your phone that you want to keep.

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  • No joy. Factory reset completed. Error returns immediately. I turned the Mobile ID app's notification off again. Thanks for the suggestion. Maybe Ting/Samsung/Sprint will fix this some day.

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